Liberty Tax Service reviews and complaints 1
View all 135 complaintsLiberty Tax Service - incompetent and over charged!
I was charged $400 for doing their job.
In past years I have always done my own taxes but was urged by my fiancé to have them done at this location this year since we bought a home and the situation was a little more complicated. He's had his taxes done at this office the last 3 or 4 years and really trusted the previous owner and his wife. He thought of them to be very knowledgeable about all of the different tax laws. When we walked in we were very surprised to see a whole new staff and were told that he no longer owns that location.
When the question came up about claiming the 1st time home buyers tax credit, the owner advised us that we could split it between the two of us. I informed him that since we had bought the house from my fiance's that he would not be allowed to claim it since I had discovered from my own research that one of the rules is you can't buy from a relative. The owner insisted to me that he had done a lot of reading up on all of the rules for claiming the credit and you hadn't seen anything stating that. I had him pull up the IRS.gov website on his computer and pointed out to him exactly where it was stated. Had my fiance and I split the credit like he advised, we would have been in serious trouble. Since my fiance and his father have the same first and last name, it surely would have been a red flag to the IRS and we would have had to find a way to pay that money back. The owner of the business claims to be an experienced professional yet someone with very little knowledge on the subject had to point this out to you...and then charge me $400 and my fiance another $150 just for the EZ form!
Gene and I will not be returning to your office in the future, nor will we be referring anyone to you
The complaint has been investigated and resolved to the customer’s satisfaction.
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Liberty Tax put a flyer on my windshield that said they would pay me $50 to do my taxes. Instead I payed them almost $300. I asked them how they came up with that price and they said they do not know but the computer does it. I said is it based upon the refund and they said no, it is based on the paper work. My receipt listed the total cost and itemized the forms they filled out but did not list the cost for each form.
To make sure I had it straight I said, if I walked in that door and asked you how much it is to do my taxes you would not be able to tell me? And they said that was correct.
It sounds like I'm making this up doesn't it? What has the world come to when the customer is promised $50 only to find out that it is going to cost you some amount at the end, though we don't know what the amount will be, or have any idea until the process is finished. No estimate, no basis for the charge, just "the computer is going to do it".
I guess I should be grateful they did not charge me a million dollars.
That will be a million dollars sir? What! How did you come up with that! Computer says.