Exxon

Today, 7-8-19 at about approx. 4 PM, I got gas at the New Dixie store #17 at 1500 Armory Dr. Franklin, VA 23851, an Exxon gas station. I used my credit card and the machine would not print me a receipt after answering YES at it's prompting. This has happen to me the last three weeks I have purchased gas there. And, numerous times in the past year. I am handicapped and it hurts my legs and hips to walk in for my receipts. I have drove off the last couple times without a receipt. (Really tired of this!) Once I drove up and walked in only to have a car pull in behind me and started to pump gas. The clerk, Miss Pope, said then that she couldn't get me a receipt because the pump was in use now. Mentioned that only because she told me today that if it was hard for me to walk that distance, I could drive up to the door and come in. I waited behind 2 customers to ask for my receipt and then told Miss Pope of my previous happenings. I ask her if it was their policy to not put tape in the machines and she told me she thinks all the printers were messed up and gobble up the tape. I asked her if she would have signs put on the pumps warning people like me that there would be no receipt at the pump. She wouldn't answer me. I asked again...silence, then a customer came up behind me and she told him to come to the register. I turned and apologized to the gentleman and asked for just another minute to finish my transaction. She told him to come on that she could talk with me while she handled me. I was fine with that as the gentleman just wanted to pay for his water and go...like I wanted to go as soon as she finished inconveniencing me. I had to leave without any answer from her if she would try to have this problem taken care of. Yes, this made me mad as I hate to have conflict over stuff like this. I intend to write my Visa card company and report no receipts at the machine from this dealer. May I ask also, Can they legally post one price on their sign and charge another price at the pump? Granted the price is always $ .05 lower than the 3 or 4 stations near them. Kinda makes Exxon look like they are scamming the others stations. I do like the discount but wonder why they feel they have to deceive the other dealers. Please know that I have no problem with Miss Pope as she just works there. Anyway, never getting a receipt at the pump is my problem and I hope you can and will look into it. Till then, I will certainly take my business and all my friends and neighbors I can, elsewhere. I would appreciate a followup from you. Thanks!