Exxon review: Customer service and billing department

Two days ago, I called customer service because my card was being declined twice. Then I logged in, realized I have a past due account. On-line, I could not pay my fast due account and remaining balance. My first try was to pay the $29.00 past due account, I failed. Then I tried to pay the balance of $333.74, I failed again.

Last night I tried again.

Initially, Shelby answered. She did not why I could not pay on-line. Then, I supposed to be connected to someone who knows about the technical difficulties I was having on-line.

I waited for more than 15 minutes then Mahagin was the next person to try find the solution to my dilemma. First, she asked how much would I be paying and what the source of my payment. These are already in the system, then she realized that was the case. .She tried very hard to see what she can do. She placed me on hold. I waited 5-7 minutes. She apologized for putting on hold for the length of time. Then, she placed on hold for the second time, third time and the fourth time. I tried telling that I can give her my cell number so she can call me back just in case it may take a long time to find the remedy. She refused, twice. Then, she said she'll connect to the expert.

And finally after being on the phone for more than 1 hour, I got connected to Nova, supposedly the expert! . The conversation was briefly interrupted several times because of poor connection. She asked me how much would i be paying on-line. I said if I would paying on-line, why am I talking to her. I believe, she became upset based on her intonation.

Shen she asked if I would be paying the total balance, I said yes. I asked her the exact amount. Her phone was breaking up. I said the total, which I remember to $414.00. She hang up.

Then, I checked my checking account this morning. The amount that I agreed to pay has not been submitted. Now, I suspect my card will again be declined.

Eliezer DE LEON, last four of SSN:1036, last four of account: 4967