Home Depot reviews and complaints 1
View all 2389 complaintsHome Depot - Kitchen installation services
For our kitchen remodel they charged $35 for the floor installer to come out and measure. Then he told us they don't do the uninstall and reinstall for appliances. We should have been told this up front before we made the appointment, because we wouldn't have. Since we didn't get our floor through them we lost the $35. Once the cabinets were finally installed, they hadn't sent the glass for the 3 doors that needed it. We were told 2 weeks. At the 2 week point, we were told they had shorted the order, (for 3 pieces of glass, really?), and it would be another 2-3 weeks. It's been longer than that, and we haven't heard a thing. It's been the 4 weeks since the countertop person measured and they were supposed to be done. Now we're told they don't even know if the marble has come into the manufacturing area yet! This is a rip-off and a nightmare. We started this process at the end of January. Now it's almost the end of April and we still don't have glass in our cabinet doors, new countertops or our new sink; since it can't be installed until the countertops are.
Desired outcome: We deserve some kind of discount for this continued delay and all the hassles; as well as to get the job finished immediately.
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