Home Depot review: 5-year appliance warranty plan

Hello, we purchased all new appliances for our new home being built at Home Depot in Nov of 2023. They were delivered to the new home until 3/24 and were not used until we moved in upon completion of 7/24. Our new Maytag washer broke down in 10/24 and 1 Yr factory (Whirlpool) warranty co. had sent out a repair man to fix, after the original time broke till fixed, about 3 weeks. The washer then broke down a second time in 11- 2024 and I contacted whirlpool again and the same repair man eventually called and had me diagnose the machine in which involved tipping the washer pulled out from the wall and tipping it over on its side and removing the belt guard in which I put the machine back and it did run again. He ordered a new guard, and it got delivered but he never came to install it. Now again, the washers broke 3/25 going on 2 weeks. Numerous calls and emails made by me and a COS employee of Home Depot to Allstate extended warranty personnel. They had claimed at many conversations I would be getting a refund to replace, yet that never prevailed and now they are telling me now to contact a repair man and pay him and then submit the receipt to get a reimbursement. Now I am being told to do their job. Since when does the consumer have to contact a repair service and pay out of pocket and then have to try the get your money back. What kind of warranty co. is this? This does not seem legal. And I got this 5 Yr extended warranty on all my new appliances? What can I do to get this company to cover my appliances like I paid for? An A attorney?