Home Hardware Stores
Reviews and Complaints

Shop at homehardware most of time for things / convienent/ close /anf friendly staff / but dont like your return policy if I dont have receit / understand it has to be a store credit /thats fine / the item I purchased at $ 19.97 / and understand I may get a smaller amount returned to me as you go by on sale price / but to go back months in system for $ 9.97 sale price is too much off/ even staff thought is was not fair / thanks for listening / no big deal for $10.00 loss / but it will make me think twice if I need a big purchase for somethimg more expensive like over a $ 100

I ordered 7 items online with a 2-6 day delivery timeframe to my local store in Wabasca. I called online support on Day 6 to see if my order was en route and was told it had already been delivered to the store. When I arrived at the store, one of the seven items was delivered, however, the remaining 6 items were not. The Wabasca store manager and I reached out to online customer service, and the level of IDK was palpable. I ended up cancelling the entire order. This is not the first time I’ve had issues with online ordering. Clearly, the process is flawed, Home Hardware should seriously consider discontinuing online ordering or invest in updating its online ordering system and processes. This experience has tarnished my opinion of Home Hardware, and I definitely will be shouting from the rooftops the lack of service from Home Hardware!

Saturday 15, 2023 Home Hardware Russel Street, sarnia Ontario

My daughter went to our local home hardware. When looking at the water sprinklers, an old man (told was Owner), went up to my daughter and asked if she needed help. She said .."no, I'm just looking around". He told her "no your not looking around" and then got closer to her face and said .."we don't want addicts here". She left. My daughter is NOT a drug user. My daughter has health concerns that our being treated. She left store crying, and has been feeling bad ever since.

I bought dryer vent on June 29th. When installation guys came and try to install they saw it was wrong vent I bought. Next day, I went back to store to return it but a lady refused to take it back. So said you don’t have receipt and a bag I can’t take it back. I came back in my car and went back to store she said I can’t take it back because it’s out of small plastic bag. I understand that I should have kept the bag. She was upset for some reason I don’t why but her attitude wasn’t good . She told me, are you accepting other customers to buy it without a bag. I amn’t worried about my $20 . It’s not a big deal . But , there is always a way to explain or May be help someone with better way. I been working in retail from last 8 years and I can tell how badly she was treating me. It’s was just $20 dollar even I didn’t think about returning but my wife ask me to just go and check if they will return . I am doing complain so in future someone else doesn’t feel same way.

I went to the Sutton Home Hardware store on May 16 to buy this product and realized I bought the wrong product and meant to buy the 1/2 " hose connector water stop - accessory end so I took the product back with the receipt today, May 21st. Because the package was so badly damaged I threw it out, thinking nothing of it, and was told today I was not going to get my money back. I looked for the package pieces that I had thrown out in a large blue recycle bin at a Marina with no luck. The notice above the cashier when you go in the store I did not see, since I am 72 years old and have bad eyesight. Will you give me my money back?

Thank You

I ordered a bbq online that was advertised at 40% off. I received email confirmation that my order was placed and that it would be ready for store pick up in 2-7 days. A short time later I received an email stating that my order had been cancelled and no reason was provided. My order number was [protected]. I sent an email asking why it was cancelled but received no reply. I searched online and found another store in NB that had the same sale and same bbq. The store website said there was 6 in stock. Again I placed an online order. Again I got confirmation email. Again a short time later an email came saying the order was cancelled. This order number was [protected]. I do not feel that this is acceptable practice for an online store to advertise a product, allow the sale and then cancel it twice with no explanation. At the very least they should honour the sale. I went in store in Truro and the main warehouse has some in stock. The Truro store said they could order me one but I would have to pay the full price. This doesn’t sound right.

Bude, MS location.

Met with store Manager 1/23/2024 regarding windows and doors for new barndominium build. Informed early March of need to move forward with placing order. Continued to call and send text messages to confirm items ordered. Manager quit responding to texts, quit answering phone calls, started avoiding phone calls from Builder. Would not produce copy of quote, would not provide correct ETA for order, told our Builder items would be delivered next day. Builder sent team to start build. Builder fabricated building based on items requested to be ordered. Manager was unprofessional and negilble in lack of attention/concern for finances spent to have building fabricated and falsifying timeline for items requested to be ordered. Manager would greatly benefit from honest, professional communication training to prevent this location from losing thousands of dollars in potential sales. We found it prudent to move 20K in purchases elsewhere.

Hello inside staff were great and helpful. Went to get 2/4s. Guy that was supposed to help only told me the boards can't be sorted through. Worst 2/4s I've seen in years. . Won't buy here again. Sides all gone on boards and most swayed or warped. Had to take most as I'm in hurry. Not help outside. Waited for someone to check my load but kid just disappeared. Helped someone that had a nicer truck when they came in yard but didn't do much for the 3 of us waiting. Wow horrible. Tried to get name but he was gone. Saturday April 22 2023 2 pm

If I could give 0 stars I would. My wife and I were on our way to the vet to retrieve our elder cats pawprint as he passed away 2 weeks ago when I decided to stop at the local hardware store for some saw blades and small screws since we were in the area. I've lived in the white rock/south Surrey area for about 6 years and never visited this small hardware store so I thought why not check it out. What a mistake.

Never have I been treated so poorly at a store. The man behind the counter literally follows us the entire time. I'm not talking keeping an eye out but literally 3ft away from us the entire time. I'm 31 and my wife is 32. I have an extremely successful career in welding and my wife is in manufacturing. We are fortunate to have nice things in life such as a brand new pick up truck, nice clothes and the like. We are clean and presentable. The exact outfit I wore in that store was brand new even, Carhartt jeans and a nice long sleeve from Mark's. I'm Metis and my wife is Caucasian. I guess our presentation screamed criminal to the man.

Feeling extremely uncomfortable by this treatment I approached the counter with the jig saw blades and screws and asked the man "do I get a discount for being followed the entire time I was here?" He said something and I reiterated "do I get a discount for how uncomfortable you made me feel while shopping in your store?" He screamed "you know why I followed you and you don't have to shop here" I placed the items on the counter and yelled back "are you sexist or homophobic then?" He said "you know why" I responded "racist then? Nevermind, I don't need to support a biased establishment" and we left.

The worst treatment in my life. I'll obviously never return. I'm not sure if he was sexist, racist, homophobic or what but I work far too hard to be treated like a criminal for trying to support my local stores.

Upset, we brought our business to home Depot instead. I highly recommend the home Depot on 24 ave. Great customer service and anything you need , the staff is friendly and willing to help!

Very poor customer service On Monday, March 6th, I went to Home Hardware on Seymour St in North Bay.  I wanted to pick up a sheet of 3/4" white melamine and a sheet of 1/2" white melamine.  I went to talk to the manager-Paul to tell him that I was suffering from anxiety.  I told him it was up to a 10 and to see if they can get my lumber cut.  The manager at Home Hardware told me the only way that they could cut white melamine is on their tablesaw and that the employee would have to cut it and they would probably charge me extra for the cutting of the material I wanted.  I told the manager that you don't have to cut it on the tablesaw and that you can cut it on a panel saw oversized and I can cut it at home on my tablesaw and have no problem with any chips sticking out of it.  The manager at Home Hardware got really upset with me.  I think he got upset with me because I told him of another way you can cut the material.  He started yelling at me to get out of his store and don't come back.  After him yelling at me, I did start yelling back at him.  There was quite a few words exchanged between the manager-Paul and I. 

I don't believe as a manager that the manager should be acting like that at all.  If he is having a bad day, he should not be taking it out on customers.  I often wondered what would happen if he had an employee who came to him and questioned him, if he would've freaked out on that employee who could be suffering from mental health.  I did go to another lumberyard and had my material cut oversized for me at NO EXTRA cost and no waiting.

 

I feel that the reaction from Paul that day lead to me calling Head Office and speaking with Val, a Customer Service Representative, daily since that day with no results.  Val has tried contacting Paul daily but he won't respond to her calls.  He won't talk to her on the phone.  I am seeking an apology from Paul for how he treated me and for reimbursement for the cost of gas to go to another lumberyard in Sudbury, Ontario.

 

Gary

On Monday, March 6th, I went to Home Hardware on Seymour St in North Bay.  I wanted to pick up a sheet of 3/4" white melamine and a sheet of 1/2" white melamine.  I went to talk to the manager-Paul to tell him that I was suffering from anxiety.  I told him it was up to a 10 and to see if they can get my lumber cut.  The manager at Home Hardware told me the only way that they could cut white melamine is on their tablesaw and that the employee would have to cut it and they would probably charge me extra for the cutting of the material I wanted.  I told the manager that you don't have to cut it on the tablesaw and that you can cut it on a panel saw oversized and I can cut it at home on my tablesaw and have no problem with any chips sticking out of it.  The manager at Home Hardware got really upset with me.  I think he got upset with me because I told him of another way you can cut the material.  He started yelling at me to get out of his store and don't come back.  After him yelling at me, I did start yelling back at him.  There was quite a few words exchanged between the manager-Paul and I. 

I don't believe as a manager that the manager should be acting like that at all.  If he is having a bad day, he should not be taking it out on customers.  I often wondered what would happen if he had an employee who came to him and questioned him, if he would've freaked out on that employee who could be suffering from mental health.  I did go to another lumberyard and had my material cut oversized for me at NO EXTRA cost and no waiting.

 

I feel that the reaction from Paul that day lead to me calling Head Office and speaking with Val, a Customer Service Representative, daily since that day with no results.  Val has tried contacting Paul daily but he won't respond to her calls.  He won't talk to her on the phone.  I am seeking an apology from Paul for how he treated me and for reimbursement for the cost of gas to go to another lumberyard in Sudbury, Ontario.

 

Gary

I called Home Hardware order desk (Oak St Leamington). I was inquiring about getting sidelite door inserts and was told I would have to order them. I said I was aware of this but needed to know what companies I could look at to give him which one I wanted. He was very abrupt and not even attempting to assist me. I repeated that if he told me where I could look then I would be able to give him the exact one. He stated he would have to call them in a tone which suggested he was annoyed. I replied ok. I expected him to ask for my phone number but he stayed silent.

He seemed completely uninterested in trying to help and I said I understood the process would he like to help me or should I call somewhere else. He immediately hung the phone up.

This is such abhorrent customer service. Especially for a small town. This is not the first time I have felt like I was bothering the staff when I have tried to shop in store but to have the phone slammed in my ear tops it all. Many people in Leamington are no longer shopping at that store and I am now among them.

PS. We moved here from Kitchener and our Park St. store was awesome! This one is so disappointing.

The Home Hardware store in Conception Bay South NL will never honor the flyer pricing. The items are all in stock, same brand and sky number that I want buy but the lady always says "nope not getting that for sale price that came in after the flyer started" The flyer is still available for a 4 more days. I have never had an issue with any other store. Even other Home Hardware stores I've never had an issue but this store is brutal.

I have been shopping at Home Depot for over 20 years and have purchased thousands of dollars worth of home building supplies. We decided to put an addition on our old cottage and I bought all my materials there including plumbing electrical lumber and miscellaneous items to complete the build. $$$ Due to Covid the completion date was prolonged and took much longer than we had anticipated. Upon completion we had some leftover materials which consisted of two rolls of Typar building wrap and two rolls of sheathing tape. They are all in brand new condition and I was wanting to return them to home hardware for a store credit which I could use for future purchases. They advised me that they would not except the return because it was over the 30 day mark and they would not give me my money back or a store credit. Very disappointing,,,,Please Help !

I bought a pile of wood and was using my old 4 ton splitter, it is falling apart so I started looking for another one, I seen this 9 ton on sale at local homehardware so I purchased it. This thing work ok for about half an hour then would not split any more, I pulled out my old one and finished the job and took benchmark back, now they have had it for 3 weeks and no money back. I cannot except this thing back as it is good for a boat anchor, they say because it works and it was used, well how are you supposed to know if its any good if you do not try it, it was not scuffed up or marked, I will not purchase anything like this again from there, at least canadian tire will stand up for what they sell.

since new management has taken over the home building center in Fairview Alberta, both service and materials have went steeply down hill. I am a contractor and will not use this store anymore because of the personal inconvenience that attempting to do any business there leads to for both myself and my clients. issues are orders not being placed when deposits are paid, materials constantly showing up damaged or unusable because of the way materials are handled. boxes of drywall compound half dry when you open them, receiving and signing for custom orders without checking to see if the whole order arrived (very common). all these concerns have been voiced as well by the majority of contractors in the area.

glares and sour faces with unnecessary comments to some customers while being uncomfortably flirtatious and showing favor towards others. while degrading and calling down staff to the same customers, leaves you feeling like you want no part of the immature high school atmosphere created by this manager.

We visited Frank's Home Building Center on West Main St in Port Colborne, Ontario today to make a small purchase. We were appalled at the sexually suggestive photos of our Prime Minister with Mr. Singh of the NDP, as well as disrespectful photos of our PM with nasty comments. After discussion, we returned our purchase and will never enter that store again. We are fortunate to live in a free country with free speech, but such displays as this are inappropriate in someone's place of business, and visible to the public. Is this a corporate opinion as well? We will have second thoughts of going to any Home Hardware in the future.

Your Amherstburg Ontario store hours are a complete joke!