Homebase
Reviews and Complaints

To whom it may concern

I bought 25 chairs from Homebase in February 2023 for use in my house. I have since complained to Homebase as a number of the seats are faulty. I have guests at my house once or twice a week and use the chairs when guests are at our home. I have now been told that I have no warranty because the chairs are deemed not to have been used for 'personal use'. I do not accept this and ask for a full refund and a pick up of the chairs, which are all currently in my house. Please see attached receipt and response from a Homebase employee regarding this.

I would appreciate if this matter can be resolved as soon as possible without me having to go down the legal route.

My husband and I visited the Homebase store at Fareham today, 2nd June 2023, at approximately 2.15pm. I needed to use the toilet and was surprised to find that there was only one toilet. This was a disabled toilet. I was shocked at the poor and dirty condition it was in. The dust and dirt was clearly not recent. I have attached some photos which clearly show the filthy pull cord, the disgusting state of the floor and pipes behind the toilet, and old stains caused by leaks in pipes behind the toilet from the cistern.

Purchased 14 bags of supagrow organic compost with my young family from Home base. Whilst driving the 30min drive my SUV was full of a disgusting foul smell. My children starting complaining of the smell from the boot and started feeling sick, all the windows had to be opened to try and disperse the foul smell, to no avail? I'm concerned this stuff is bad for our health and want some answers to its safety.

My car, all our clothes stink of the compost and although the clothes have been washed the car remains stinking of the foul compost. The bags are outside where it continues to smell foul! This stuff shouldn't be allowed to be sold. As a keen gardener I've never come across such foul compost.

Dear Advisor,

I am contacting you to complain about the authenticity of your product called 'Organic' garden compost which I purchased on Sunday the 21st August.

I bought 6 bags of Supagrow Organic Compost costing a total of £23.70 .

Today I went to spread this product on my allotment but was surprised to find it was a very powdery substance with a disturbing smell which was distinctly

chemical rather than organic. The smell reminded me of tarmac. After handling it I started to sneeze and experienced a sore throat. I am an organic gardener and am disturbed to think that I have spread something on my food growing plot which is not organic.

I see that on the bag it mentions 'With added nutrients'. I would very much like to know what these are. I feel I have been mis-sold an item which I trusted to be organic. Regards Pamela Woods

im having a problem with the people in the office in general they dont get back to me im trying move immediately when i find apartments my case is close and the workers are very complicated to reach they say they call back they dont they say they have valuable resources they dont atleast regenerate my voucher so i can continue my search for an apt please

I took a shelf to the sittingbourne Kent branch I asked to have it colour matched, a girl wasn't interested in mixing the paint she took me and my wife to all the paints in store to try and find a colour that matched we couldn't find a match so we left. The next day I went back on my own to try again the same girl and a lady was working there I took the shelf with they did end up colour matching I was asked what I was painting I said wood and plaster I was then told I can only have satinwood for wood and eggshell for plaster. I'm autistic so at this point I couldn't say no as I can't do confrontation with people she even asked how many legs my furniture had so I brought the paint. My wife was out when I got home she asked if I had varnished the paint I showed her the tin she was not happy at all, I went back to the store today to buy a tin of eggshell, I asked for a refund two of your staff was really rude they didn't believe a word that I had said and said the woman wouldn't of asked about the amount of legs I at to paint there was a lady at the till and two other staff near they was making me fill over powered and I was getting got and bothered and my anxiety kicked in, I did tell them in autistic but they was still rude and not helpful at all, on both tins of paint it says for wood and metal I was told in store that I couldn't have eggshell for wood only for plaster I didn't like the so called help from your staff

The order started off well with the sales person / kitchen planner coming out to do a home visit and making his recommendations. So far so good. Then I checked the internet and found all of the appliances the sink and taps online about 40% cheaper than at Homebase. When I brought this to the attention of the Homebase sales person they had to see a manager and brought their prices down to near to the online prices. However on the final visit to the store I should have smelt a RAT when they wanted full payment up front.
I wouldn't have paid any other builders up front in full. Stupid really. I had a phone call from someone from Homebase installations giving me a delivery date for the goods.However she informed me some parts (the wine rack would be missing).It would turn up within a few days. She told me the installation was listed for 10days.
The kitchen installation started on time but the wine rack didn't appear in 10days. The cooker hood was damaged in the box and needed to be replaced. The fitter had to order more parts as some necessary parts were missing. The hood turned up after the fitter was due to have finished and he was now on another job. The wine rack just didn't appear. Many phone calls to the installation team seemed to be a total waste. They sent the wrong parts about 3 times and eventually the correct part turned up.
By this time the fitter was abroad on holiday. The installations manager when I phoned him didn't know he had gone away. He offered to get someone else in but they couldn't make a day convienient to us. I eventually fitted the wine rack myself as it was now over a month since the start of the installation. The fitter eventually returned to finish off the trim andmastic etc but seemed very rushed. Its the small bits that make a difference.
Would I use then again? Not a chance. The units are reasonable quality but the company is a mess as far as organisation goes. I would have been better off fitting the lot myself.

we had visisted the homebase store on the 5/4/2014 to purchase a kitchen, we were browsing for some time and finally selected the one we wanted to purchase were waited for nearly 45 minutes for someone to come and take my order, we were passed by an employee who didn't let us have word in edge ways and walked straight passed us saying she was getting James to help us i thought this was very rude she didn't have 2 minutes to stop to tell us, she was walking while talking to us, we waited for another 40 minutes with nobody coming to help us, the man at the desk was dealing with another customer talking about politics and we decided that we had waited long enough and decided just to purchase the sink unit that we had already picked up .We intended to spend £6000 on this kitchen but i can tell you I'm never shopping again in homebase llandudno we walked out in disgust

i paid for a bathroom suite on jan 7th, i was told delivery would be 3 to 4 weeks, i recieved no contact so after 3 weeks i spoke to customer services who told me i would recieve my goods on 7th feb., later that week i rang the main store who were fantastic to me, they tried there there best to sort my pending order but were met with rude and unhelpful customer services.to end my moan i was told that customer S had totaly lied to me and my order would arive on 20th march, this was not good eonough as i had bought my house with no bath, no sink and no toilet so was struggling.so off i drove 25 miles to the store to be refunded as even with our modern technology they couldnt refund me on the phone.So lesson learnt buy local and only in stock oh and never from homebase.

complaintee: miss p gill. Against homebase store manager oldbury west mids uk
on 25th jan 11 i purchased a trinton shower from homebase, a few days later my plumber came to install the shower unfortunately he explaind it was not my shower that was at fault it was my mains plumbing.. Today 1st feb 11 i went to homebase to return the shower i purchased for £59.99 i got to the customer service desk there was a que a man approched who was not wearing a uniform or name badge and asked if he could help i explained i needed a refund on the shower i purchased, he replyed do i have the receipt i said no as i had mis placed it he said without proof of purchase he could not do any refund he went on to say electrical goods are a high risk product, lorries full of eletrical items go missing and people bring them into the store to have refunds! my mother was with me he then turned to her and said as ur mom is with this is not probably the case with u... so if i had gone into the store without my mom, , was he trying to accuse me of theft just because i did not have a receipt.. anyways i explained i had paid using my debit card and could show him my bank statement he then agreed.. i went to the bank got a statement took it back to the store showed the manager who said it was fine but i could only have an exchange.. at this point i was getting annoyed because i had brought him proof of purchase an he was still refusing me a refund.. my voice tone increased an i said why did u ask me to get a statement if u was not going to give me a refund why u waste my time by going to the bank to get proof.. at this point he began getting very arrogant an annoying towards me sayin he was not gona do any refund or exchange for me and gave the product back to me an told me to leave the store obviously i was geting more annoyed by his behaviour an the way he was dealing with the situation i asked for the manager at this piont he told he was the manager of the store i was shocked as i know this was innapropriate behaviour as a manager towards a customer.. he said i can get u removed if u dont leave the store he called the security guard, who was quite good actually he did not say any thing to me i told him i wanted to speak with a regional manager he said there was no regional manager but i could contact headofficethe arrogant manager tried to push me out of the store i told him not to touch as i would contact the police.. he then kept telling the guard to remove me from the store i refused i said if u want me out call the police.. another collegue got the number for head office for me, , manager was still telling the guard i was been abusive towards him i said i have not bloody sweared at u or attacked u so how am i been abusive he then refered that bloody is a swear.. i was so out of my mind at this time i turned to him an said bloody is not a swear f..k off is a swear! he said well contact head office urself.. so i dialed headoffice from my number i explained what was happening to me instore an what my problem was an customer advisor replied if have proof of purchase there should be no problem with the store doing a refund for me she took my number and said she would call the store number to speak with the manager.. my daughter of 4yrs was with an started to cry as she was scared and distressed because of all the comostion i called my mom to come out of the car as she was waiting outside for me.. when she came in the manager had come off the phone and head office was speaking to me on the phone she said that the manager is saying i was abusive towards him an that if i say sorry i can get a refund i said well if he could do the refund in the first place why did he provoke me into being angry an abusive an i only swore when was telling the guard that i swore at him by saying bloody! i asked for him to apoligise to me aswell.. after the phonecall he approched me and said would u like to come to my office to speak i said what for just give me my refund and i just want to get out of ur store.. then he said i refuse to apoligise to you however u have to say sorry to me if u want a refund.. i just said sorry as i wanted to get out of the store he then pretended he didnt hear me an stared saying what did u say was that a sorry trying to provoke me again i said it out aloud for god sake i said sorry just give my refund and u wont see me in your store again the collegue on the desk gave me my refund and i left the store.. when i got into the car my mom told me he had said too her while i was on the phone that i had swore at him an that if i was his daughter he woulkd have slapped me when i swore.. i am not his daughter i was a customer i take that as a threat an would like to take my complaint further.. even though i got my refund i think i was treated unfairly, violently, arrogantly, by this homebase manager altogther not at all good customer service.. please advise me on how to take the matter further.. thank you for ur co-operation.. contact me on [protected]@virginmedia.com or [protected]

12 hours ago I visited Homebase looking to have 2 pots of paint mixed. I'm still furious! It was 10% off day, and that was what made me decide to go. I had my mother and my 18month old daughter with me. I chose the colours I wanted and waited for the member of staff to finish mixing the paint for another customer. He didn't achknowlege our presence, even after we were stood there with him for at least 10mins with the colour cards in my hand. I then noticed a big button with a sign abouve saying "Were only 2 minutes away, or we'll give you 10% off!" Wishing I'd pressed it sooner, I pushed it anyway. The man waited til a minute worth of lights had been eliminated on the timer, took a side-step, zero'd the counter, and just carried on! He didn't even say hello, I'll be with you as soon as I finish this! I was clearly an irritation to him, so I pressed the button once more after it became clear that he had no intention of being curteous, in disbelief at his reaction. I was hoping for another member of staff to at least ask what I wanted and give me an indication of how much more time I was expected to waste. I could have done some more shopping or changed the baby instead of being treated like an idiot. To my utter amazement, he zero'd the clock again and snapped "There's no use pushing the button...I'M ALREADY HERE!".
Yes, I could see that he was already there...but so were other customers, who pay his wages.
I was not served in 2 minutes. I was not even served at all. After a visit to customer services complaining about my treatment I still feel that man has no place dealing with the general public. Maybe he's better of in the job centre

On 9 Mar 09 I ordered a double cooker from Hombase/Argos. A single cooker was delivered on 18 Mar that was half the price of the model that I ordered and paid for. After calling Homebase back 2 times to explain they finally agreed to letting me pick out something closer to what I wanted and have it delivered. They were suppose to let me keep the original delivered cooker until they delivered the correct one. On 26 Mar they picked up the first delivered cooker and then later I found out the new cooker would not be delivered till 4 days later. Not only does my family of 4 have to do without a cooker but I will also have to take off work for a third day to hopefully receive the correct cooker. Me or my friends will never use Homebase again.

On 24th September I rang the payment side Argos/Homebase to authorise a payment of £140.92 in full payment as required. When I came to check over the telephone how much I had left in the bank and was adised nothing and the bank and i suspected fraud when a large payment of £1, 409.20 had been removed from the account on 29th September 2008. It was only after the cancellation of my debit card that it appeared an error had been made. When I contacted them they said yes they saw what the error was and they were sorry and would be making a full refund of the difference £1, 268.28. This was the start of a battle to get the return of my money back. Many have been the calls and promises but never the name or address of anyone in authority. The runaround has been tremendous with no one able to assist and in fact those i have managed to speak to are either lying or incompetent. I will never deal with them again. All I want is the money they owe me for their mistake as it has caudede no end of problems with my bank account. Apart fom shaming them I ame considering legal action against the one name I have, Luke Alldritt, Customer Services Manager.