Home Hardware Stores
Reviews and Complaints

Northside Home Hardware in Fredericton New Brunswick

I frequently like stopping in at home Hardware to buy and order material for jobsites but today was a little strange. I am always happily greeted and helped by the staff but today was a little different.

I needed 4 foam ends which I always buy them here and the guy at the customer service desk said he doesn't have any. I told him thats okay but then he said they do have them but he doesn't have access to them. I asked him why and he said "I just don't have the key to get them."

From here I thought it got a little strange so I decided to ask him why I can't buy them if they are in the store and he said the manager won't let him sell the foam on Sundays because the project desk isn't open. I told him that I don't need the project desk or slip and that If I could get four I'll just ring them through at front cash.

The guy then said he won't get them, and I told him I was confused. The guy walked away and I asked him again why I can't buy them and he turned around and told me that I need to leave the store and come back tomorrow when someone has a key. I told him I need to pick up a few other things first, but then I asked him "why did you just tell me to leave the store?". He then grabbed my arm and I told him to let go. He let go and he said "I'm sorry, its just you weren't leaving but you can stay if you need to buy more items.".

I was so confused at this point I then asked the girl standing next to him if she knows what is happening and the guy told her not to say anything. The guy then said he is text messaging his manager to ask. I thanked him and waited.

I really tried from here not to talk to the guy because he seemed to be having a bad day. He then showed me his phone screen and told me to read it. I asked him why and what is it I am looking at. He said well my boss said I can't sell you the foam so you have to leave now and come back tomorrow.

I told the guy that this is very ridiculous and I've never had this happen before and I'd like him to call the manager or store owner. The guy said "I don't need to he will tell you the same thing I'm telling you now.". I asked the guy if I can please speak to a manager or a store owner about this as I feel this is very unprofessional. The guy said "I don't need to call anybody you can come back tomorrow and talk to them.". I left my name and number at the cashier desk and asked that they pass it directly to the store owner and I then left the store.

I still had no idea why that guy was so aggressive and intermittently told me to leave the store and come back tomorrow. I really have no idea why he grabbed my arm but I feel this is something that Home Hardware really needs to look at.

My concern is if this guy does this with other customers that Home Hardware might not be open for long and I would really miss buying my materials here.

The guy could have just been having a bad day but I strongly feel that he needs to have a conversation about how he might address a customer in the future.

Is it possible to know what he was talking about when he said he doesnt have a key and I should come back tomorrow to buy them?

Isaac
[protected]@gmail.com

Another horrible experience yesterday. Was looking through the bins in the plumbing section for some small pipe fittings. With 3 other shoppers in the store, 4 associates were standing at the project counter talking. Even though I was in plain view and searching the bins, not one of them came to ask if I needed help. Then a 5th associate walked right past and kept going. So I gave up and as I was leaving there was a 6th floor associate chatting with a cashier even though the 2nd cashier had a lineup.

I went into the Home Hardware @ 60 Vaughan Road in Toronto to duplicate 2 keys and was charged 25 cents to use the debit machine! I was not informed ahead of time and did not notice until I looked at the receipt once I got home. Considering the current situation with retailers insisting on not using cash, this is not acceptable.

I was disappointed today. I bought a 3.64 liter can of beautitone paint today. The owner asked if I had the promotional buy 6 get 1 free card. I said I was never told about this promotion before. I reminded the clerk that I bought at least 8 3.64 liter cans in the last few months. The owner looked in a box by the paint counter an found a card that said was mine with only 2 stamps on it. I told the owner & clerk that I could bring in my receipts to prove how much paint I bought. The clerk said I could bring them in but the owner wouldn't give me any credits to the promotion because I could have given the credits to someone else. The clerk even said he thought I got a free can of paint on one of my visits which never happened. They made me feel like I did something dishonest. I do not think this is the way a customer should feel after supporting a local business.

We purchased two of the basket strainers baskets what i would like to know is why there was no bottom seal in both boxes.AS=s we live out in the country some distance from town it is not possible just to run in to get another seal there is a number 3273-326 . We were lucky that we kept the old seal to reuse it

Home Hardware is not serving Native Canadians in south shore Nova Scotia. Since September they have been denying service and had a racist slur posted on their sign. Their manager should be replaced with a person who sees the whole picture not just his cousin the fisherman's view. This racism is happening in Digby Nova Scotia. The natives are defending their right to fish and home hardware is against this right displaying white privilege with their sign that read We Support our Local Fisherman. These locals they support destroyed thousands of pounds of their own lobster thinking it was natives then they killed 3500 pounds of live native lobster with bleach, they torched a natives van and smashed windows, these are terrorist acts and if home hardware cant comprehend this they too are a part of the problem.

On, or around, the 28th September, 2020, I was in the Minden Home Hardware store and observed an employee talking to a customer while I waited at a distance to access the area they were in. The employee was not wearing a mask and stood facing the customer (who was masked) for approximately 8 minutes at a distance of about 18 inches. The store was busy and everybody else that I observed was wearing a mask. When I enquired of the employee why he was not masked, he told me that it was "none of my business" to which I replied "that as a concerned member of the public, I believe that it is my business". He hinted that he may have underlying health issues that prevented him from wearing a mask to which I replied that if that was the case, then perhaps he should not be in such close proximity to the public until those issues had been resolved. He then dismissed me by saying in a sarcastic tone: "You have a nice day. And by the way, don't bother calling for the manager, because I am the manager." The whole conversation was witnessed by several people who were as equally shocked as I was, especially with the gratuitously nasty, and aggressive tone that this employee adopted in response to my question. Does Home Hardware have a policy in place to reduce infection at their stores?

Hi! Bought your beautitone solid stain @ our local Home Hardware, Orangeville, Ont., to paint our cottage. After deciding on a colour from doing paint chip comparisons, we took the stain to the Owen Sound Home Hardware to be tinted. That's when they told us it would be $5 per tin to tint as we hadn't bought it there. We didn't have a choice, so paid it. This is an absolute first. We have bought paint at other Home Depots, Ronas, then had it tinted at our local stores, no issue & had been absolutely upfront about it. Knowing this now, I guess I'll lie next time & claim I lost the receipt!

On June 17 2020, at about 2.30 pm, I entered the Home Hardware in Orangeville, Ontario wearing a full plastic face cover, like the ones worn by doctors, nurses and drugstore employees. The teenage girl at the cashiers booth told me it was against the rules to wear a face shields. I asked her if she knew what she was saying since many doctors & nurses wear the same exact face cover.
She then asked the teenage boy working next to her and he said it was against the rules. I doubt they knew what the rules are. I turned around and left the store telling them that Home Hardware just lost an 18 year customer and that I would be talking to the ADULTS regarding Home Hardware rules ! Before I left, I told them that all the first responders should all change their face covers because of these new rules. It is a big joke to see teens working at jobs where they are not qualified.
I then went to Home Depot in Orangeville and there wasn't an issue regarding my face shield as there was no issue at Dollarama or Shoppers Drug Mart. Those 2 teens should be fired. there's no excuse for their stupidity !

I am in the middle of a landscaping project on my home which has no backyard currently. I was in the store the sunday prior getting help with a deck quote. Wayne spent time with me, asked questions to quality me for the right items for this project, we went outside and he explained all about decking types, building them etc.. I had a full quote by monday morning and a good understanding of what I was doing.
This past sunday, june 14th, I went in, in a fantastic mood, to purchase allan blocks for a garden bed I am building. I spent about 20-30minutes with the yard associate, who was extremely helpful very courteous and told me to go in, give the info to the project desk and they would help me w qty. I had photos of every sign in the yard of what I needed, so it could be looked up, and the measurements of my garden.
I thought that would be enough information?
When I went to the project desk which was on the quiet side at the moment, the employee behind the desk, I am not sure of his name, he has shorter salt/pepper hair, he is about 5'10 and maybe in his 50s, was smug from the minute I walked up. Not a smile, not a "how are you, what can I help you with today"... He very obviously does not like his job.
I said; can you help me figure out the quantities of allen block I need for my garden bed?
He said; well how would I know what quantities to give you?
I said; because I have everything you need and I have the measurements of my garden.
He said; well how am I supposed to know how many you need if I don't know the measurement of the blocks?
I said; well since you are the expert and I am the customer, I only have the information that I have, I am counting on you to find out what I need because that is your job"He said; I can't help if I don't know how big the blocks are
I said; I have photos of what I need from the yard, the signs
He said; nope you have to go back out there and get the guys to measure the blocks"
I said; are kidding me? How about I just go over to maglios
He said; go right ahead

I'm not sure if in my life I have ever had a worse customer experience or was made to feel like I was an idiot.
I've lived here 25 years and have always shopped at home hardware. I have been in customer service most of my life.
I want to say I really feel if my boyfriend had been standing next to me, I would never of been spoken to that way. The associate standing next to him, female with dark curly hair and glasses, stood there stunned like a deer in headlights, and didn't say a word or step in to help me. It was very obvious I was struggling with him and that he was being completely rude and unhelpful.

I went outside and told the yard guys, who had helped me, the experience I had just had, I was bawling my eyes out because I was very rattled. I went back into the store and demanded to speak with the manager. At first I was told he wasn't in that day, so I spoke w a women, it was not a nice conversation on my end whatsoever, I was very angry and very upset.
I left the store again and then decided to go back to cancel the deck order, which I since have. Before I could get to the desk wayne came walking down and we walked outside, so I guess he was in that day after all? So I also get lied to by an associate who was insistent wayne was not in.
I explained to wayne what happened and how offside it all was. I told him there is nothing he can do to rectify this.

You are paying a wage to someone who is losing business for you and doesn't care.
He told me to go to your competition?
If these are the type of people you have at your project desk on a sunday afternoon when the weekend warriors are all in doing home projects, I would suggest having associates that actually want to help make sales instead of lose sales and are more willing to help people with some kindness.

I have taken all my business to maglio's for the landscaping of my yard and I will not set foot back into home hardware again.
I went over to maglio's right after where I got a quote in literally under five minutes from an employee who was not even working, it was his day off, but he kindly helped me anyways and had the blocks loaded into my truck.

I am not sure why it was so difficult for a project associate to take the time and help me get what I needed at home hardware or why it would be okay to let someone walk out that upset and go over to the competition. It is a small area, I am the manager of large mechanical company here for teck and have many connections.

If your employees or managers do not have the power to make things right in the moment with an angry customer, you as owners are missing the mark completely.

Regards,
Kathleen dedemus

I just wanted to comment on the Hardrock coating that I put on the front porch (concrete) of our house. I did everything, as directed on the can, two years ago and by the time spring had rolled around the following year, the surface was all cracked and chipped so bad I realized I had to strip it all off and do it again. The front area is not exposed to too much wind or snow so I would have thought that might have helped the product do as it advertises--stay in good shape. When I did have to take snow off the surface over the winter I made sure I used a light brush, rather than shovel and scrape the surface, hoping to maintain it's integrity. This did not work. This year I realize the cracks and chips are back so I will have to resurface this again. There's only a limited amount of travel in and out of the front door--not high volume, yet the cracks and chips appear each spring. Even a double coat of the clear sealer did not help the situation. I have enclosed pictures of what it looks like at this time. It took two cans of the coating each year as well as two jugs of sealant, so, although I don't have the receipts at this time (purchased from the Home Hardware in Bowmanville Ontario) I would hope to get some kind of remuneration or discount towards the product I will have to purchase for resurfacing this year. My address is Stan Gordon, 21 Stephen Ave, Courtice, Ontario, L1E1Z2. [protected], thank you.

I had bought a outdoor foldable lawn chair at the time that's the only one they in so I I bought it . when I opened it Up I I noticed it was a child's chair I put it back in the bag and put in my trunk. When I went to return it two days later tags and original receipt they wouldn't take it back because the bag the chair comes in had a rip in the seam ? The bag the thin bag ? Obviously was there when I bought it the bag still had the tags on it still . The lady was rude kept interrupting me and treated me like crap and told me to get out of the store . Rudest women I have ever felt with . Absolutely unbelievable.

Trim paint designer series, was told by an employee and saw it in your store that your trim paint will adhere to anything. I am a sub contractor and bought two small cans for two different customers. I have been called back to fix and repaint a banister and a door because of non adhering. Really dissatisfied with this trim paint and yes I know how to properly prepare surfaces for painting. One customer said if it doesnt stick this time, after two more coats, she wants a better paint. Doesn't look good on me when this happens. Disappointing. Sorry no picture but if I have to go back again, I will next time.