Home Depot
Reviews and Complaints

Home Depot is doing a poor job with customer safety within their stores. Aisles are blocked with carts full of product resulting in customers having to ignore the 6 foot distance. Managers don't seem to have a clue about what the safety measures are and this is putting the public at risk. Customers are not required to have face masks which increases the possibility of passing along the virus.
Get with it and make some changes!

I forgot my receipt in my car, stood in line for over 30 and asked if I could simply exchange six packages of 60w bulbs for six packages of 40w. She said it would be no problem without a receipt. So, I grab the bulbs quickly and get in line again for another 20 minutes to be told I must have the receipt. To make matters worse, there were workers behind the returns and pick up counter doing nothing! Two were standing there talking, one was looking in her compact mirror and on her phone, the manager was chatting with everyone and another girl was staring into space. I was dumbfounded. I know HD doesn't need my patronage; fortunately, we have a Lowe's. HD is losing so much money on workers doing squat!

I have received not one, not two, but seven messages from this service today, asking if I "still" want an estimate for a new air conditioner. I have never asked for an estimate, so i'd like to know why they are calling me, or I should say harassing me. If it doesn't stop immediately, I am going to file a lawsuit against both ars and home depot. I'll bet i'm not the only one getting harassed, perhaps it could go class action.

Given the bad reviews that ars has, i'm shocked that home depot continues their affiliation with them.

Stop calling me.

I ordered the mower on 4/24/2020 and was told the mower would be at my house between 5/5-5/12 and still hasn't showed up. Today is 5/14 and I called JW logistics and was told that they are waiting to get a larger order to come my way. So I guess the customer is last priority? This needs to change quickly! Thank goodness I have a 30 day return because it is looking like that's what I will be doing once it is delivered. I also disagree with Home Depot for not having the 75AH mower in stock. They just have the 100AH so you would spend more money. Just wanting you to know that yall need to push your logistics people harder to get items shipped. This was not cheap!

So today I attempted to walk in the west seneca ny home depot. I had a 3m n95 mask on me. Not so piece of cloth or bandana as per most. As I proceeded in a manager steps infront of me and loudly states my mask is inappropriate and get out. There is a large crowd in the store, most in paper or bandanas and I am insulted highly as he stops me from proceeding and refuses me entrance. I have never been so insulted! We have many rentals and are in these types of stores daily. I have never been treated so rude anywhere I shop.
Will never go to a home depot again!

i ordered a patio set and when i received the information regarding delivery, noticed that it is going to the wrong city and zip code, contacted Home Depot of course no one kept records so I could make sure my items was going to my home, (mind you the money has already came out of my account even before the item was shipped, when I originally called they said that someone from customer service would be contacting me to change the city and zip code but again (no one on Home Depot side kept notes) of course, so no record, no one called and then I receive an text message stating my items have shipped, after 2 hours on hold a supervisor says, sorry there is nothing we can do, so I demanded my order be cancelled and my money returned and her response was sorry we can't return your money until the items is accounted for, I want my money now, that is fraud, taking my money out without my items being delivered to my address, these items are going to someone else with my money, I want a call back today. [protected]

Went into store ordered a measurement for 4 sliding doors was supposed to get 15% off for special order. Didn't happened. Contacted Home Depot Services told them I didn't want job done unless 15% was taken off bill. Was told by salesmen the job would take 1 day (that didn't happen either) It's been 7 weeks now and job not completed as I have spoken to team leaders, team managers etc. First install team was thrown off job for shoddy work. Inspector laughed at the install failing 2 doors.Bottom frame still broken from first install team on one door. They sent out another team who pulled doors back out (they even covered up my furniture) where first ones didn't and put red brick dust throughout my home. Second team re-did install. (took 4.5 weeks to get screens when a nice man delivered didn't know how to make them work correctly. Still have door locks that don't work . First install team also broke 5 of my porcelain floor tiles in the process. Replaced with ones that don't match the rest of floor.(now have a rug covering them up so it's not obvious). Supervisor Randell Tackett refuses to come see the damage that their company did. I have over 100 pictures that were taken by them, the town inspector and myself of this horrendous job. They tried offering me 2K to go away and that's not happening. Guess bbb needs to be involved as my attorney at this point. I can go on more with the problems also from bad phone numbers to un professional workers and management.
Ben Griscom

I purchased a genrac generator cord online on 4/15/2020.

Order wa82949611.

The item was shipped and last scanned at hodgkins, illinois on 4/20/2020.

I have called the customer service number three times and waited between 30 and 45 minutes each time without my call being answered.

I emailed the customer care email address only to receive a reply telling me to telephone customer support.

I have never dealt with such woefully inadequate customer service.

Please, deliver the merchandise or refund my money.

Thank you.

Initial visit waited 1 hour for help. Noone even knew how to work computer. Trying to get a floor molding replaced that was not right from day one. Had to glue it 3 x. Noone called me for it. After 2 weeks I called. Set up a time for guy to come. Had to take time off from work. Twice noone showed up. Then the customer service line had the nerve to call me and ask how it went. Are you kidding me. Called local store and service line again. Now they say I have to pay 200 for someone to come out. I think I should be paid for all the lost work. Some finally comes takes it off and says they have to order the color. It will take a week. 2 weeks go by I hear nothing. Call service line again. Noone knows a thing about it and was not ordered. Go to local store and beg for help. Still no part ordered. Was reassured someone would call me. Again nothing. 3 months of aggravation over something that most likely is a 10 minute fix. When he was here he said my floor was all unlevel on one area and needed to be redone. I said hell no I cant even get a simple thing fixed. I have been a big customer for years and was planning on getting carpet done soon. Never again. So incredibly disgusted with this service. 3 months and this is what I have now that he put on. Your company should be ashamed.

The absolute worst company for paying with a business check. No matter the amount of the check, their Telecheck system always denies it. Most of the time the checkout clerk just looks confused as to why it is happening, and then says I can try it again. No code, no reason, just denied. You call Telecheck and they give you a [censored] answer and ask 15 verification before the [censored] answer. Do not waste your time with Home Depot when you can have no issues using business checks at Lowe's.

Had a crew come today to deliver a washing machine and haul away the old one. When the one of the men turned the valve, which we had shut off, he said it was leaking. This was untrue because the area under the valve was dusty and dry (see photos). The area behind the washer was dry and dusty. The crew refused to install the washing machine. Their supervisor sided with them, not wanting to see any photos. We were able to disconnect the hoses ourselves (since the men would not touch the hoses). They at least took away the old one and placed the new one in the spot. I have now been on hold with HD for more than an hour, trying to complain. I really like my local store, but how can I ever trust them again with a large purchase? Extremely disappointed. And, Lowe's was a bit cheaper, but I stuck with HD because of my experience at the local store.

Why are your carpet installers still trying to install with corona pandemic in northern kentucky? I have been called several times to schedule an install this is ridiculous to send people into homes at this time! Our governor has stated non essential businesses were to close is carpet really essential during these trying times! Does your company care about health of their customers at all

I was in the Livermore store yesterday 4-2 and saw the line to get in and the women tell me and others their carts in the store had been sanitized. 20 minutes later, I saw the store manager collect 4-6 carts off the inside of the store that had been handled by customers without gloves and she did not have gloves on or a mask, add them to the carts for new customers to take and they had not been sanitized! I did not see any sanitizing spray or cleaning material in the area either. The Pleasanton store had at least four people today with spray bottle disinfecting carts and trolleys. What a difference management can make when they take this seriously. They were actually sharing disinfectant to make sure they had enough.
The Livermore store should not be open either as they do not have enough personnel to man most of the departments. They did not have anyone at 11:00 am in mill works, plumbing, tools, hardware, carpet, or electrical to service anyone. Store manager told me they did not have enough personnel show up to work.

I have a Samsung top load washer and my daughter also has a Samsung top load that will not spin. Both purchased from Home Depot. I Was instructed to recalibrate my machine, which fixed it temporarily but that stopped working. My machine is two years old, purchased in November, 2017. Repair was estimated to be $575.00, so I declined and agreed to pay the $100 diagnostic fee. My account was charged full amount anyway. I reported this to Dish and was told refund would take 5 to 7 days! My daughter's machine is under warranty and has the exact same problem. Would not spin, recalibrate worked temporarily. Her machine was purchased in July, 2019. The Samsung/Dish Network repairman checked my daughter's machine and told her that her voltage was too low and she needed a new breaker. She asked him to wait and let her connect it to a heavy duty extension cord so that he could continue the repair. He would not wait for that. She scheduled an appointment with an electrician for the following day who checked her voltage and meter box. He said her voltage was perfect and no problems. So now there is a service fee for the electrician and a machine under warranty not repaired that she is still making payments on. I am extremely disappointed in the quality of the product that I purchased from Home Depot. There is apparently a problem with these machines with both of them having the same problem. There should be a recall. I am also very unhappy with the service I have received from Samsung/Dish Network with over charges on my bank account and a failure to repair my daughter's under warranty machine. I am reporting this to you in hopes of receiving some type of acknowledgement of this problem and possible getting help on the repair that is needed. I hope to hear from Home Depot.

Home Depot's inept installers of a new washer machine damaged my property (they were asking ME which way to turn the faucets). Home Depot has given me the runaround since then.
RE: WORK ORDER H4641-208688, Feb. 24, 2020

1. The inept installers damaged the faucets and wall where the new washer was to connect to the plumbing. They then left.
2. The "associate store manager" at the Reston VA office (a Mr. Wright) assured me Home Depot would fix it after I sent him the photos of the damage that he asked for.
3. Home Depot did NOT fix it and authorized me to get my own plumber and send Home Depot the invoice. I did.
4. Home Dept then told me that I would have to deal with their insurance company at some unspecified location.
5. Since then, I have been given the run-around. No reimbursement, no contact from their insurance, nothing.