Home Depot
Reviews and Complaints

Can I get the management number or email? I bought some items from one of your stores with a gift cards 1 was $100 2nd was $250.00 and the items I returned did not fit or wrong item and I told the lady I paid with a gift card, she argued with me for 45min and put it on a store credit that will not let my employees use or buy online. I need this back on my gift card. My Office and I have been trying to get this fixed for a week now. Please if you can not help give me a email or number to get help with this issue. Store Employees are lazy and does what ever is easier for them and screw the customer, have $265.90 my Company can not use or buy online for Jobs because a mistake on Homedepot/Employees.

In December, 2017, we had carpet installed by Home Depot in Pittsburg KS. In October, 2018, we found a seam seperation and Called Home Depot. In December, 2019 they informed us they were putting new carpeting in. We did not ask for this. Only wanted the seam corrected. They installed new carpet anyway. In August, 2019, we found two more seam seperations. The installer came out and examined one of them saying it was caused by pet urine. The other seam was always covered by a rug and the dogs never went near it. The installed pulled on the seam and it seperated a good 10 to 12 inches to the wall. My husband put his hand under where the rug had seperated from the rug padding. Since that time, we have been told that they were working on a solution and would let us know. They say they will call and never do. When we call them, they put us off. All we want is for the carpet to be repaired. We even have the spare carpeting to do it.They have kept us hanging for several years and will not resolve the problem. We are in out late 70's and have had many sleepless nights over this. Please Help.

Their recommended installers in Denver are horrible. A purchase order that should take less than a month is going on 3 months now. This delay has cost me thousands of dollars and when asked to help with modifying my order they said they would have to start all over. They are not flexible at all and reasonable solutions goes on deaf's ears with this company. I would just like for them to install one floor first and then the other floor next. I had to ask for this because their delay had created changes in my project timeline. They created this mess and won't budge from their process. After this I am not using Home Depot again for carpets or any other installation. It's a shame because I have more projects this year and anticipate more next year too.

It's not just me either HOM Solutions has lots of complaints against them both from customers and their employees.

i perchased a ariens lawn tractor 46 inch cut because home depot stated it came with blades for life. great deal i thought. i registered on line and for years had it in my favorites. product# [protected] ser.#110708AD01111. now home depot has taken down the website. i called home depots customer service and ended up in some country where they did not even know what a riding tactor is. they did not even know what type of blades iwas talking about. what a waste of my time and home depots reputation. i finally found a number to the co."IN THE U S A' NOT HOME DEPOT. I WILL GET MY BLADES THROUGH THEM . LOWES IS ACROSS THE STREET FROM YOUR STORE. YOU JUST GAVE THEM A NEW CUSTOMER AND YOU JUST LOST ONE! THE POOREST CUSTOMER SERVICE EVER AND YOU ARE THE WORST

The Canadian Website is Not working. I tried to shop for Plastic Storage Bins and it wouldn't let me past the first of four pages of product. Neither of the 2 different Customer Contact links would respond to my efforts to connect me.

The US Home Depot site worked fine for me and so did both the US and Canadian Lowes sites so it is not my IPad as I am a retired IT Technician and know what I am doing.

Ralph Hooper
[protected]@gmail.com

I got on line to view shower Candy's found one I liked said had 7 of them at wakeforest location . Got to store had that Ile closed wait couple hrs went back Ile was open but didn't have the candy they said they had ! Flue mad left store after I complained to one of the workers that was twice they didn't have item I was looking for .that they said online they had LIE ! OK came home got on line order the shower candy . ! Ok two weeks I received it loved it ! The next day I received another on . At their missstake . So I sent it rt back by UPS man never even took it in the house . Charged me 55.21 twice . I called about it won't return my money not all of it gave me 50.00 back on my credit card why do people have to pay for home Depot mistakes . I will not be ripped off cause some dumass made a mistake . & I pay for it nope I refuse to ever shop at home Depot again . Rip off their customer s .
Wakeforest NC

Back in November of 2019, I purchased flooring material for my basement. The product I bought was called Life Proof, a luxury vinyl plank. Before the purchase I asked the sales person (Lela) if I could use my own 3rd party installers and not lose any warranties. I was told that I could but if there was an installation problem, Home Depot would not stand behind someone else's work. Because of this warning I let Home Depot provide their contracted people to be completely insured starting with the installation.

A company called Romanoff Renovations (contracted by Home Depot) installed the floor in my basement on December 6, 2019. When the two installers were finishing for the day, I noticed some less than acceptable work around a door frame. When I questioned the workers about this they then tried to resolve this issue but it was not something they could redo. After a complete inspection on my part, I realized that they had botched up more than just that one area (see pictures).

The next day I went into Home Depot, and all those who saw my pictures of this finished product agreed that the installers were at fault with their work.

Days later, and on two different occasions two different men came out from Romanoff, to inspect the work. Both were in agreement that the Romanoff, installers botched up the work.

Roger, the first inspector told me he would see that proper repairs would be made and that a fellow whose name is Christian, would put my house back together again. When Christian (an independent contractor with Romanoff) came out, besides telling me that the Romanoff installers were more than likely at fault, he also informed that the door frames in question all needed to be replaced. He assured me that he would treat my home, and perform his work as if it was his own property. But, for mysterious reasons, Home Depot, does not want to use this contracted employee of Romanoff !

I am now starting with month 3 of only lip service and delays from Home Depot, with only promises to restore my home back to it's original state and to my satisfaction, but this has not even been even close to getting started. And, since Romanoff's work, Home depot has gone thru two other companies to restore my basement, but again for unknown reasons they (Home Depot) has shifted gears and changed out companies to start and complete the work.

I have kept notes of all interactions with all parties involved. From Home Depot to the three other companies, so far, who have been involved. My next step will be with posting my experiences on every Social Media Sight, and seeking help from experienced Attorneys.

Dominic A. Palermo

I recently purchased a washer and dryer through Home Depot online and had scheduled delivery in St. Petersburg, Florida on Thursday January 30th. This purchase was a wedding gift for a wedding taking place on February 1st. On the day of the 30th I was informed that all entityies involved were aware that the delivery was scheduled for that day, however the items had not made it onto the delivery truck and earliest rescheduled delivery would now be February 6th. I said that was unsatifactory as the wedding was on the 1st and I would be leving town on the 3rd. Then I was told I could go to warehouse and pick it up myself. Again unsatisfactory as I did not have a truck. After fruitless attempts over the phone to resolve I went to a local store so I could speak to someone face to face. That person got on phone and finally someone agreed it could be delivered on the 1st. I said it must be morning as the wedding was in the afternoon, and I was told they could not yet tell me time of day until later on the 31st. Finally I was told delivery would be between 9:30 a.m. & 1 p.m. on the 1st. In the end it worked out. But what I was appalled by the most was how no one from Home Depot seemed to care to address the fact that the entire oversight or lack of timeliness or what ever led to the order not being on the truck was entirely the fault of Home Depot, and yet no effort was put forth to make the situation right. It should never require a customer becoming outraged and incensed for any company to offer to fix that company's mistake. The manner in which this entire episode was treated leaves me for one as an unlikely future customer of Home Depot. At the very least you can be sure I will certainly shop elsewhere first from here on out.

Co: Home Depot.com
Delivery Company: RAS
Order#: W848858822
Items : LG Front Loader Washer/LG Pedestal Washer

Jan 21, 2020: Ordered an LG Front Loader Washer and an LG Pedestal Washer. Home Depot Online status showed a delivery date of Jan 25. This was about the same date the in-store purchase would have been had I not decided to purchase it online instead.
Jan 25: No delivery
Next date that popped up was Wed, Jan 29. I contacted customer service. They indicated there were 2 different delivery dates set up - one on Wed, and one on Thurs. He fixed the error, and set the next delivery date to Friday, Jan 31. The night before I got a call with the delivery window; 2-6 pm.
Jan 31: I leave work and wait at home until 5:30pm. Then I call customer service. They said the delivery company had called me early that morning saying the LG pedestal washer component of the LG twin washer system was damaged and there would be no delivery. But they called the wrong number! Note that I had provided my correct number at the time of the order. And, the person called the correct number the night before to give me the delivery window. I lost 4 hours of my work day to be home. Customer service 'corrects' my phone number and gives me a new date - Feb 4 - when LG can provide an undamaged version of their pedestal washer. During this call, I was put on hold for long periods of time.
Feb 3: I call the night before, they said they have no record of a delivery window for Feb 4. I was put on hold for long periods of time while they checked. They said call us in the morning.
Feb 4: After calling and being put on hold for long periods of time, a new delivery date is set. Feb 7 when I will get the LG washer and a replacement LG pedestal washer.
Feb 7: I have a window of 1:30 to 5:30. I leave work, again. I arrive home at 1:20. Phone in hand, not more than 18 feet from my front door with a window, watching and waiting. I get a phone call at about 1:50. The delivery company asks me to go outside and look for the delivery truck. He said the driver called me and I wasn't home. And they were at my home. I said no one is at my home, and no one has called me except you (a person at the delivery company). He patches me thru to the driver, thinking the driver needed directions. The driver had called the wrong number - again. The driver said to me 'I'll get back to you'. I wait about 40 min and called Home Depot - going thru the menus and being put on hold while Home Depot labors to contact the delivery company. They said he will be there soon.
Feb 7: Sometime before 3:30pm, driver arrives. He informs me the pedestal washer is damaged! I told him, the delivery was cancelled last week because it was damaged, and this is supposed to be the replacement.
I asked him to hook up the main washer of the twin washer system.
After he left, I called Home Depot again, this time to ask why did I get a delivery of a damaged washer - that was supposed to be replaced. They said they will contact LG and give me a new delivery date.
Feb 14 (still to come): I will have to leave work again to get the rest of my LG Twin washer system (that I regret purchasing now).

I have never had such a frustrating experience with an appliance delivery. Apparently, there was little clear communication between Home Depot and the delivery company.
Home Depot has no problem giving you multiple delivery dates and making you call over and over again.
Home Depot online is a 'different' company than Home Depot the store, I was told. So the only option you have is to call, over and over again, talking to multiple people and being put on hold until it adds up to hours of your life on the phone and days of missed work! (The menu options to get them are 2, 2, 2, then 5!)

The store and the online app lead you to believe you will have your items delivered in a matter of days. But it is actually a matter of weeks.

I will never order from Home Depot online again. It cost me hours of missed work and hours of being on the phone trying to get my order delivered.

A simple thing like getting a phone number right would have saved me so much time! I called Home Depot just before the delivery on Feb. 7 to make sure they had my phone number right, they insisted they did.

My co-workers are amused. The big question today, Feb. 7, 2020, was 'Do you have a washer yet?'

I am amazed that Home Depot can just say 'We will schedule another delivery date' . I was patient, until today, Feb 7th. At that statement, I was done! I mean, throw in a coupon or a discount or some offering to express some regret for the incompetence, inconvenience, and deception of the whole thing. Yes, deception. Another complaint against Home Depot on this site used that word, and I agree. It is a deception to lead customers to believe they will get a delivery in less than a week.

My new dryer will not be from a Home Depot store or Home Depot online.
It would be hazardous to my health and my job to do so.

I would like to say that the Home Depot customer service people from the online organization - the ones I contacted over this 3 week period - have been very nice. There is no complaint with them. At the end of each call, I rated them highly. They are governed by deficient company processes.
But even as nice as they were, I could not let just politely resolve it this time. The matter has to be elevated.

This complaint took more of my time to write. Hopefully it will help someone make a better choice than I did.

I do agree with the feedback I am getting about posting this Home Depot complaint to a broader online audience.