Home Depot

I placed order with countertop consultant as hd store on 17-feb, I was told it would take a week to come, it took over a week. When the sinks arrived on 24-feb one of them was damaged in transit. Instead of them calling me asking me what I wanted to do, the processed an re-order for the damage sink. I needed the sink for measurement that same week they came in, so I had to go purchase them elsewhere. When they tried to process the refund credit their computer system locked up, I waited over an hour for them to tell me they couldn't process my credit refund. This as been going on for over an week now. I call the customer service online every other day with no change to the status, it received to two ticket request but no one can issue any type of credit for your system glitch causing me not to get my refund. I finally told them they could pay me 10% of the credit amount until credit is process and I can get a credit receipt. I was told that couldn't happen either. I have no credit for $324, continue to be told it is working on and that all they can do. This is crazy it not my problem that your system does work yet I am being penalized by holding my money. No other solution has been offered yet it your fault. I am about to contact attorney to get my money. I have already contacted one of the new station, I am posting all over social media and anyone else whom is willing to listen.