Home Depot
Reviews and Complaints

On January 28, 2020, I looked on the Home Depot online website to see if they had a product I was interested in purchasing. I found the product, looked at the pricing and checked availability for stores closest to me. I live in Big Bear City, Ca, 92314, so there are no 'close' stores as all are over 45 minutes away. I found the product available at the Redlands store so decided to drive there to get it. I arrived at the store, went to the carpet section where the artificial turf is located, and was immediately met by a good employee who retrieved the product, measured the amount I wanted, cut, rolled, and wrapped it up for me to take to the cashier. At the cashiers desk, the item was wrung up and immediately I noticed the price was 50% more than what I had estimated. I looked at the pricing and rather than charging the price I had seen on the internet, the price was 50% more due to them charging by linear foot on a 6 foot wide roll rather than the per yard price the internet displayed. I told her that was not the price I saw on the internet and she said that was the price it rang up as, so she called for a manager. The manager arrived, asked what the problem was and I explained to her that I had looked up this product 2 hours earlier online and the price was different in the store. She explained that they do not price match with their internet prices in the store. As my purchase was kind of large (I expected 400 dollars, not 600 dollars) I asked her how I would go about getting the internet price. She said I would have to order it online and then pick it up at the store. I said that would be fine. Then she stated I would have to wait at least 2 hours after my order to pick it up. No problem, I will pick it up the next day. I went to the Home Depot online site the next morning to make my order, but after many views, I found there was no way to order the product online and there were several statements that said product was only available in stores. There was a contact number to call to get an estimate down for the amount of material to be ordered. I called that number and was told that the flooring estimators did not do estimates or installs for artificial turf or any outside products and that I would have to contact the store to make the purchase. I then called Home Depots customer service number and spoke with Fallon. I told what I was trying to order and that I had hit a dead end through the website. She then asked for the internet item number and I gave it to her. She went through the site, confirmed that I could not order it online, told me I needed to contact the estimator who I said I had already spoken to and explained that they did not do that for this product. She checked that information and confirmed I was correct. She said I would have to go to the store and purchase the material at the store. I explained I had tried to do that the day before and was given a price that was 50% more than what was advertised online. She then said the store should price match the online price if the SKU numbers were the same. She said I should screen capture the online price and take it to the store with me. I printed the entire product description, pricing, etc to take to the store. I went to the store to purchase the material, I confirmed that the item had the same SKU, then went to customer service to confirm the price would match the internet. The initial customer service person said they could not help me, so they contacted another person who I assume was higher in the food chain to take care of me. This woman simply looked up the Store SKU number and told me the price was the price. I told her I had spoken to the online services people and they had assured me that the store would match the online price since the SKU was the same and the product could not be ordered online, but specifically says under the price 'In Store Only'. She then called for someone else to come speak with me. The next person was an assistant manager who came to the customer service desk. While he spoke to the woman who had been helping me, I called the online service people again to see if they would talk to the store. The woman who answered was named Ashley and she said she would look into the issue. Ashley then told me, first, that the price listed online was a misprint, but when I pointed out that the price appeared in 4 different places in 2 different forms, per square yard and per square foot and they all equaled the same price, she then said that the online product was just for browsing and was not suppose to represent products and prices at the stores. When I told i felt that was false advertising, she stated she was going to talk to someone else about this and hung up on me. I called back, this time a male answered, don't remember his name, but he said the stores could charge whatever prices they wanted because they were individually managed and pricing on the internet was not matched in the stores. And that was that. The assistant manager walked away without ever talking to me. I then went back to the carpet section where my wife was waiting and told her they would not price match their own internet price. At that point, the assistant manager was walking by and she said, 'Excuse me, my husband just told me you won't honor your advertised internet price.' The assistant manager said 'That's right.' and my wife said 'I am going to yelp this..' to which he said 'You do whatever you think you need to do.' turned and walked away. I guess I should have known this is how this would go down since I read the reviews after and saw where others had to fight this same battle to get the pricing advertised by Home Depot for this product. I wonder how many others assumed Home Depot was honest and would not bait and switch product pricing on customers?

I reserved and paid for two masks at the Home Depot this morning but an hour and a half after I paid for my order, the store called me and told me that they don't have any masks left despite the fact that I had paid for the masks already online. They said that they were willing to pay compensation for the masks we had paid for online. What is the point of having an online system to reserve items if you do not get the item that you paid for? The store is basically lying to their consumers through their online ordering system! I went to the store to ask why this happened but the store manager refused to take any responsibility for not having the item that was ordered online. He merely said that it is the online system's fault that the order went through and that we should call online support. He offered to notify me when the next batch of masks would come in, but when I asked repeatedly to talk to his supervisor and for the complaint line, he rudely ignored my requests and called the cops. This is the first time I have seen a store call the cops on a customer when the store is obviously at fault. I did not do anything that was threatening to his or the store employee's safety but he decided to call the cops because he didn't want to answer my question. There is no way I am ever ordering anything online from Home depot or buying anything from this store! AVOID AT ALL COSTS unless you want to talk to the police when you go into the store to voice a complaint.

I have been waiting for almost a year and a half for flooring completion.. Installation company took all the transitions with them. They had to be reordered. And reordered. And reordered. We get calls from home depot that they are in.. Installation company tells us that home depot does not have them... This has been going on so long... Confirmed and missed appointments. Missing time from work to meet with installers that confirm and do not show up. I finally called and "f" bombed the home depot store out of frustration.. Never in my life have I acted this way or been this frustrated. We have a newer home, and we have to keep blue tape and flower planters down on the transitions that where put down with silicone and not the metal tracking... My 80 year old mom tripped over one that had sprung up and required stiches in her leg... This is insane! I have gotten to the point where we post all negatives on facebook, nextdoorneighboor and so on.. I have printed out pictures and actually handed them out neighbors and to others considering flooring... Ironically, I had worked for home depot on cortez in florida and few years back.in the flooring dept! I cannot beleive that this outfit treats their customers this way... We have cancelled on our home blinds thru home depot. I hope to hell this store closes... Unbeleivably disappointed in our decision to use home depot... Have a wonderful day
Bob and scarlet goelz

Dates: December 31, 2019 to January 14, 2020. Order No. WA76706451

Home Depot has no control over their stock or delivery. They misrepresent the availability of items and use a very poor delivery service. I ordered a 4 piece kitchen suite from Home Depot because they said that they could deliver in 2 to 4 days. Other stores told me it would take one to two weeks. Time was of the essence since my contractor was waiting on the appliances. I also thought that the local Home Depot store was consumer friendly and had its own delivery service (my mistake).

Home Depot contracts out their delivery to this Spirit Delivery with its main office about an hours drive away. Delivery was rescheduled 3 times because at least one of the appliances was apparently not in stock. LG told me that Home Depot could have checked its computer and seen that they were out of stock on one of the items. LG also said that Home Depot "does this all the time". What that means is that I could have ordered the appliances from another store at less cost. When I called the local Home Depot they were reluctant to help because I had ordered online. I did not go to the store because when I called it for information the person on the phone was eating his lunch and was not at all helpful. Who knew that the online Home Depot and the Dunkirk/Fredonia Home Depot were not working for the same business? To make matters worse - Home Depot had the wrong phone number on the Order and couldn't change it so in order to check the status, I had to type in someone else's phone number.

As an aside, the first time I ordered, it was on the phone, we got to the end of the Order and my Home Depot credit card was $51 short. I offered to put the $51 on another card and was told I could not. I then had to contact Home Depot Financing; I asked for an additional $200 and was approved. I then called back to place the order and got a new person, had to start all over and by the time I had repeated the spelling of my Town three times, I said never mind, I'll do it online.

When delivery finally occurred the Spirit employees would not bring the refrigerator in because the yard was too muddy. I also arranged for them to take my old refrigerator. They did not have it on the work order and left.

I then contacted Home Depot again and arranged to have the delivery service come back to move the refrigerator from the garage where they left it to the house. The delivery service still did not have the order to take the old fridge and left the new one in the middle of the room waiving the delivery order at me showing that there was no haul away order. I told him I had paid for it with a credit card and he should call his boss. He said he could not get a line from here (which I thought very odd) so I said ok I'll call Home Depot - as soon as I dialed he took out his phone which worked fine and made a call but by this time I was trying to explain to the local Home Depot person what was going on and did not know whether or not he had gotten in touch with his boss. He seemed angry that I had called Home Depot. It upset me that he had lied about not being able to get a line when he could have just called his boss to begin with. He clearly did not like that I had called Home Depot so I gave him my phone so that Home Depot could tell him that he was supposed to take the old fridge. He told Home Depot that he had gotten permission to take the fridge but that I had called Home Depot anyway - and I was in the background trying to tell the Home Depot person on the phone that he was lying that he had told me he couldn't get a line and I was not aware that he had gotten through.

Home Depot then accused me of causing the problem by not listening to him lying! He left without hooking up the new fridge or taking the old one. Home Depot acted like the whole thing was my fault. They implied that it was my fault for "shouting" in the background and he said I wouldn't listen to him. I was trying to tell them that he had told me he could not get through to his boss and I did not know that he had gotten permission to take the fridge. I am certain that he would have left without trying to contact his boss if I had not called Home Depot. At that point I was angry and I just wanted to be left alone. Some of the Home Depot employees were very nice but I was too upset to respond in kind.

The desirable resolution would be for Home Depot to stop misinforming customers about the availability of appliances and to find a local non-Buffalo based delivery service for this area. I cannot calculate my own loss: I spent 3 days waiting for deliveries packing and repacking my old refrigerator not to mention the endless hours on the phone and the emotional stress and the delay had my contractor waiting so... I have a brand new fridge in the middle of my room and an old fridge that I will have to arrange to have removed. I am still upset. All in all this has been a thoroughly awful experience and I want people to know about it and will make sure that they do. I may turn it into a comedy routine once I am able to look back on it.

I especially want to say THANK YOU to Home Depot for turning what I was looking forward to in my new kitchen into an unpleasant memory that will haunt my kitchen and may make for a good story to tell when I entertain guests.

We had a roof installed through Home Depot in 2017. The salesman (who was a Home Depot employee) told us it was a '30 year roof.' Within a month, the roof was leaking. We contacted our local Home Depot, and a repair person was sent. At least that leak was addressed.
We also had a bathroom renovated through another contractor at the same time. RIght before Christmas of 2019, we realized the roof was leaking above the bathroom. The sheetrock is disintigrating, and there is mold. Again we contacted our local Home Depot, but we were told they no longer installed roofs. We must call a warranty company. We've called the warranty company 10 times. We've had several promises that somebody would call us withing 3 working days. No calls. We went to the Home Depot where we set up the original installation. We were promised by a manager that somebody would contact us in 24 to 48 hours. Nobody contacted us. I called the manager who made that promise. She made a call, and told me to call someone at the warranty company. She had just talked to him and he was waiting for our call. She also told us that Home Depot would no longer do nothing about it. In a round-about way she was telling us not to call her anymore.
We have since heard from others who had roofs done through Home Depot who tell the same story. The roof leaks and nobody will fix it. We paid over $13, 000 for this roof, and it leaks. We also have damage to the home because of the most recent leak. Just telling us that Home Depot doesn't handle that isn't a good excuse. Home Depot sold us the roof and now refuses to help us fix it. Is there anything at all that your company will do to resolve this issue?

Brian McCabe [protected] or Dawn McCabe [protected]

I contacted home depot to purchase a Samsung 1.9 cu ft. I tried to order it on line or at the store. The manger told me i have to pay a $60 delivery charge regardless if the item was delivered to my home or to the locall home depot. I think this is so stupied. I called lowes i was a ble to pick up the unit from there local store withoit any additional charge. and they gave me a 5% discount since i applied for a lowes credit card. Guess what that how lowes will be getting all my future busines and that how home depot will be loosing $.

Like others on this forum, made the mistake of ordering windows from HD. They installed the wrong windows. They then substituted with a "comparable" window which was the lowest bargain basement level they carry when I bought the high end of their range. No reparation.
Do, I threaten to sue. They agree to a settlement agreement which they also breached. Then they unlawfully charge my credit card for the entire amount of the wrong windows, despite their clear knowledge they screwed up. I dispute the charge, and working in concert with Citi for the 24 month interest free HD card, they create a new account, without my authorization and put the money (thousands) on that card. Then they threaten me when I find out they didn't even have the performance bond listed on the contract.in short, under NO circumstances should anyone do business with Home Depot for Windows or Doors. And, forget the credit card. I had the exact same scam as many of the others on here. My perfect credit got canned. I will never make this mistake again, and plan on getting rid of citi cards all together. This is borderline racketeering

I have experienced total dissatisfaction with home deport regarding the delivery of a refrigerator that I ordered and paid for on december 1st with delivery promised for december 10th. Waited all day for delivery. No delivery and no personal contact. I requested my money be refunded. Instead I was given a new delivery date of december 19th. Needless to say, I still have no refrigerator and am out of my money. Home depot is filled with fake promises and fake advertisements.

I have been a very long time satisfied customer of home depot and wonder if they are experiencing the same inept leadership as the boeing company. Poor, poor customer service.

They should take a look at ll bean and lands end.

Order number wd66919593

Shed initially ordered August 28, 2019; Factory notification of construction 2 weeks later; Delivery/install scheduled for 9/20; no show-truck broke down; reschedule for 9/25 a date that posed a conflict with my schedule; factory said crew would arrive between 8:30-9:30 AM; didn't arrive until 11:45 AM, 15 minutes before I was scheduled to leave town; delayed my trip by an hour; crew unloaded materials and said hold down brackets were missing but they could be added later; Upon returning 4 days later I observed that the shed was not flush with the concete pad and the drip cap above the door was not installed, notified the factory; I failed to notice that on the far back corner of the shed 4 ft. of eave trim was not installed and the roof trim did not align; received notification that I had not yet signed the electronic "warrenty" forms, I replied that the shed had not yet been completed; soon after I received notification that the time-line lapsed for my signing the forms and the forms had been withdrawn; sometime in November a crew showed up to install anchors on the outside of the base as they had no means to install anchor to the inside of the base as should have been performed initially, they said drip cap was on back order; Individual stopped mid-December to install drip cap, noticed eave trim missing but the guy did not have materials, said he was seasonal and in a few days off for 3 months. Four months from initial order and the shed still is not complete as it should be. To get this over-with I purchased eave trim to get it done by installing it myself. An additional criticism is that the installation crew used twice as many nails as needed with their power nailer. All 5 of the individuals I dealt with on this venture were polite, courteous and didn't waste time on site. My perseption is that the factory has significant QA problems.

Do not buy this product. Home Depot does not service their own appliances. Buy from someone who does. Samsung does not service their own products. Read the reviews and talk to service people before you buy any appliance. Home Depot should not even sell samsung. They are junk, I have bought 2 in 1 1/2 yrs and this 10 day old one quit working paid 2700 computer screen on front. I know should not have bought it. Seriously though read the reviews and talk to appliance repair people and buy from some who does their own service. A hard expensive lesson learned 😭

I purchased this product from you guys. I come to find out there are no screws in he box to assemble this product. Im very disappointed now I have a scattered piece of this product in my living room. I also have guests over for the holidays I asked for the screws to be expedited and im being told 7 days to get them. Im never purchasing another product from you guys.