Home Depot
Reviews and Complaints

I was told home depot would call or text the day before delivery and would call or text 30 min prior to delivery. They did text the day before delivery but never call or text before coming out. After reschedling for the second time they did the same thing, just arrive without letting anyone know they were coming and of course no one was home. Now I have to wait almost another week before the stove will be delivered. This is not how people conduct business, you are supposed to give a estimate time of arrival. I am very dissatisfied with the service that has been provided.

We live closer to this Home Depot than any other but when we have questions about if they have what we need and call them you can never get anyone to pick up the phone .I called yesterday several times let it ring 25 or 30 times and no one picks up . I finally drove to Springfield , Mo to get what I needed . They have very poor service ! Sincerely Karen Hayes

I ordered pavers for a client. They delivered to the wrong house, blocking the person from getting out of the driveway. When I called Home Depot Sherry the "lead" said the driver said he delivered to the right address despite me offering the phone number of the guy that was totally inconvenienced.. but

Home Depot Corporate Complaint People helped me

[protected]

I purchased $2000 of building supplies (lumber, hardware, Trex, etc.) assuming I would get a military discount of 10 percent. I was told my discount did not apply because I was buying "building supplies." I asked what exactly was in the store that was NOT a building supply? Turns out the employees could only think of "soda." So, If I'm shopping HD and want to know that I'm getting a military discount and not wanting to learn otherwise at the register, how exactly do I know what qualifies?

I order 2 window units on 16 Aug. I was given 21 Aug or possibly earlier as delivery time. I now have a deliver date of 22 Aug. The items are 6 hours away. I have had the worst customer service experience. I have been on hold forever, hung up on, been left hanging on chat. Terrible experience. I made arrangements for installation, now I have to cancel and reschedule. Why will it take from 19 Aug to 22 Aug to come from 6 hours away? I went to 5 different stores looking for a 12000btu ac. Not a single store had one. This is August, hottest month of the year and the stores can't reorder to have stock? Lowes had them in stock but unfortunately I did not have a lowes card, only home depot. I guess I need to get a lowes card and cancel yours since your service is so bad.

Beverly Owen

I had windows installed on aug 10 ans 11, four windows were left with unfinished casings. Trying to get this resolved I get put on hold, with all the numbers I have on one is returning my calls or answering my e mails. Is theis the way home depot does business and leaving jobs undone.

Which is such a shame because was planning on having the siding done but because off of home depot not going with them.

Am I supposed to do all the casings on my own, how about you deduct the price of all the casings from my bill. I am not paying this bill until I get the windows fixed. Never seen such stupidity [protected]

I was promised a delivery date of 11 Aug 2023. Purchased on 1 Aug 2023. It made it to Farmington, NM in a short time which is only 3 hours from my residence. It sat on a loading dock at ESTES for almost two weeks. It was finally delivered to Durango, CO yesterday. Now that’s only an hour from my place. Now Non Stop Deliver (NSD) is going to sit on it for up to another week from today. An hour from my house as I had mentioned. So it is going to take three weeks to move an item 3 hours away?

The old bait and switch. Promise the delivery and take my money, then deliver it when ever after I was told the 11th. NOT HAPPY ONE BIT.

Needed this refrigerator weeks ago but Home Depot says it’s out of their hands. My only satisfaction would be to refuse the item when it shows up and Let Home Depot eat the shipping. In the mean time I’ll find another refrigerator while I wait.

Home depot is saying that I had a special charge on flooring last October 2022 and now I owe $8000 because I have not paid it off in 6 months. But they cannot give me any statements to the fact. I went I to my account on their site and there were no specials for the flooring. They have never given a statement showing interest rate. I have everything showing all the different balances they post to my texting account. I understand that the FTC has granted customers a court degree against them on false Marketing practices. How do I go about filing agai st them also

May 18 ordered a GE Profile fridge.Our old GE fridge lasted 26 years. Promised delivery date

May 30 2023.

May 27 ordered another GE profile fridge for another property. Promised delivery date Aug 17

2023.

August 4 spent an hour trying to figure out the status of the fridge. Got disconnected 3 times I was put on hold. Amelia promised a $300 gift card for the delay. Finally got a hold of

someone B. Next rep B did not see the promise in the system. B said she would not sell the

frdige because there are none in stock anywhere and no ETA from the manufacturer. B promised to

call me back but has not.

Today I cancelled the orders for 2 fridges. I asked if there was some compensation as we have

waited 10 weeks and Home depot had $6000. No compensation

The fridge is STILL advertised on their website

Lesson learned DO DOT BUY ONLINE FROM HOME DEPOT.

My last purchase of HDX paper towels was very disappointing. It appears as if the paper towels are 1/2 their ordinary thickness. Was this a manufacturing defect or can I expect that any future purchases will be the same.

I've purchased these towels for my church and home for several years and this is the first time I have had a problem.

Please let me know if I choose to purchase these towels again, that I will recieve the quality that I'm accustomed to.

Thank you