Home Depot
Reviews and Complaints

Home Depot will not allow a non-profit organization to use a $550 refund card!Our volunteer ambulance corps purchased $4,000 of vinyl flooring from Home depot in May 2022. We returned the extra flooring.

Home Depot Corporate Complaint Desk 478 ! 270 ! 1220

We attempted to use the cards for a large purchase in September 2023. The cards were tied to a driver's license number that we suspect belonged to our captain who has since passed away.

Home Depot has refused to allow us to use the balance on the cards. A 90-minute phone call was made to corporate customer service and we were assured we would be able to use the cards. Today, the store manager called and said that he will not let us use the balance on the cards.

Home Depot claims that they are honoring first responders in October. Our experience shows otherwise.

Order WG41154750 (on line order) was damaged and was picked up by Home Depot (Waldorf MD) on Sept 9, 2023. After numerous calls with the Home Depot appliance customer service team where I was put on hold for more than an hour each time, multiple "tickets" have been submitted, and I still do not have my refund as of 29 Sept 2023. It has been 3 weeks!

I ordered two appliances that were to be delivered on September 21,2023. The washing machine was delivered OK, but the fridge was dented so I refused it. Home Depot was to let me know when the re-delivery would occur, but did not. I had to call in for that. They informed me they could not deliver it until 9/28/23. I was to get a text the night before letting me know the delivery time window, but did not receive anything. I had to call in to get this as well.

Not once did anyone at Home Depot apologize for now wasting an additional four hours of my time, not to mention not having the appliance I needed a week and a half ago. TERRIBLE SERVICE.

The only good part about it was the sales person, Lewis. Your company desperately needs a customer service overhaul.

I'm a veteran and a 64 yr. old on disability, i bought almost 1,000 dollars of paneling and lumber today. i asked help loading my items and was told they would be someone right out. i waited 20 minutes and asked again for help, same answer they would be right out. waited 15 more minutes and started loading myself. i had a customer come by and said he would help me but had crew waiting on him to return, but he would tell them inside i needed help, when he went inside i heard him tell them that i was needing help loading. i continued to load my merchandise. when i finished i went to the pro desk and explained what had just happened all i got was sorry, not I'll get you a manager or we will look into for you. i think it fell on deaf ears. This was the poplar bluff Home Depot. I wonder how many times this happens, because like i said didn't seem to be much of a big deal when i reported it. thanks

Order #H4279-108751NB vinyl planking

RE: 45B MARITIME DRIVE, CHARLESTOWN, RI 02813 We went into Home Depot Store #4279 in Coventry, RI, to start an order for TM 8M Oak Knoll WR 23.69 sq footage beginning on December 16, 2022. We have a receipt for said order on 12/16/22 at 1:24pm in the amount of $4239.07. We were told that it ..

HOMEDEPOT Corporate Complaint Desk

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We purchased 11 boxes of the Brooks Oak Lifeproof flooring, supposed to be scratch prrof and water proof, we purchased this with the last month August 2023 and laid the flooring last week... we moved our stove and refidgeratore and now have scratches on the floor. Both products the Whirlpool stove and fridge came from Home Depot as well. We spent alot of money and an whole lot of time and labor installing our floor to have such a low quality prodcut such as Lifeproof flooring. We purchased this product because of what it claims to be... scratch prrof and water proof. I am really surprised Home Depot would represent and support such a low quality product that is false advertising of a scratch proof product.

I placed and order online

I placed and order online. Apparently someone bought it from the shelf before they set it aside to be delivered. Thus, my order was cancelled. Now the item is out of stock and I'm going to have to wait for it to be restocked. Problem is, their Halloween decorations sell so fast, I might miss my chance.

When I order online, I expect the item to be reserved immediately and for no one to be able to buy it off the shelf first. That's just not right!

At least my payment method got refunded.

HOME DEPOT CORPORATE COMPLAINT

478 ! 270 ! 1220

On Sunday June 11th I hade went online to order 2 sheets of plywood that I needed for underlay for my bed. This was The Manahawkin store that I had always used and never had any issues with. I had ordered 2 sheets of plywood at the cost of $29.27 each, Price $58.54, Plus 79.00 to have it delivered to my address at 219 Yorktown Dr. in Little Egg Harbor TWP N.J.. Plus tax of $9.11. I paid with my credit card and got a delivery date for Monday the 12th 8:00 am to 8:00 pm. for yard delivery.

09/7/2023 4:00 PM

I used to have a Home Depot Veteran Discount. I tried to use it several weeks ago at the store. Was told that I had to re-register. I just tried following the instructions on their web site. I finally "chatted" with a Home Depot representative. Their representative told me they were sorry, but they could not help me. There was nothing they could do. I followed the steps on the web site and always ended up back were they dumped me. The HD website says to go to SHEER ID for help. I went to the SHEER ID website provided on the HD instructions. I looked for the companies that SHEER ID represents. Home Depot was not even listed!