Home Depot’s earns a 4.2-star rating from 11306 reviews, showing that the majority of home improvement enthusiasts are very satisfied with their purchases.
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Returns
I recently went in to two of your stores (Patchogue & Deer Park, NY), looking to purchase a dishwasher. While shopping I spoke to two sales associates and asked if the dishwasher was returnable within 48 hours and both times I was informed they were, in fact one stated "everything is returnable". That information encouraged me to make my purchase. The...
Read full review of Home DepotWe purchased a complete Kitchen from… Novi, Mi Home Depot
We purchased a complete Kitchen from… Novi, Mi Home Depot Never purchase a Kitchen and have it installed by Home Depot. We purchased a complete Kitchen from the Novi, MI store on OCT 9, 2022! Home Depot Corporate Customer Relation Desk 478 ! 270 ! 1220, Spent 33k and the Kitchen Still the job is not anywhere complete! No communication at all. They use...
Read full review of Home DepotWG41154750 refund still not provided after 3 weeks
Order WG41154750 (on line order) was damaged and was picked up by Home Depot (Waldorf MD) on Sept 9, 2023. After numerous calls with the Home Depot appliance customer service team where I was put on hold for more than an hour each time, multiple "tickets" have been submitted, and I still do not have my refund as of 29 Sept 2023. It has been 3 weeks!
Desired outcome: Refund provided in the amount of $2,966.94
Generic top freezer refrigerator
I ordered two appliances that were to be delivered on September 21,2023. The washing machine was delivered OK, but the fridge was dented so I refused it. Home Depot was to let me know when the re-delivery would occur, but did not. I had to call in for that. They informed me they could not deliver it until 9/28/23. I was to get a text the night before letting me know the delivery time window, but did not receive anything. I had to call in to get this as well.
Not once did anyone at Home Depot apologize for now wasting an additional four hours of my time, not to mention not having the appliance I needed a week and a half ago. TERRIBLE SERVICE.
The only good part about it was the sales person, Lewis. Your company desperately needs a customer service overhaul.
Desired outcome: I want an apology and a reimbursement for my wasted time.
No help loading materials
I'm a veteran and a 64 yr. old on disability, i bought almost 1,000 dollars of paneling and lumber today. i asked help loading my items and was told they would be someone right out. i waited 20 minutes and asked again for help, same answer they would be right out. waited 15 more minutes and started loading myself. i had a customer come by and said he would help me but had crew waiting on him to return, but he would tell them inside i needed help, when he went inside i heard him tell them that i was needing help loading. i continued to load my merchandise. when i finished i went to the pro desk and explained what had just happened all i got was sorry, not I'll get you a manager or we will look into for you. i think it fell on deaf ears. This was the poplar bluff Home Depot. I wonder how many times this happens, because like i said didn't seem to be much of a big deal when i reported it. thanks
Desired outcome: treat it like something that was important to the company and not just let it go
Design consultant broke my blind and disappeared
In early June, design Consultant George Kilner came to my property at 4616 Venice Way, San Jose, CA to give me an estimation of window replacement. While checking on the windows, he broke one of the blind. He called his manager and said they will replace it for me. I emailed him a few times after the incident but I never heard back. I need money...
Read full review of Home DepotRYOBI RTS 12 Table saw s/n GW21302D1H14375
bought it DEC 26,2022, having so much trouble using it, so went to custumer service in Panorama City Home Depot, a male staff told me I can be help better if I go to Burbank home depot, I decided to call first and the lady told me it is still under RYOBI warranty and that the extender warranty is not going to kick off after Ryobi warranty expires, she gave...
Read full review of Home DepotHome Depot Complaint
Order #H4279-108751NB vinyl planking
RE: 45B MARITIME DRIVE, CHARLESTOWN, RI 02813 We went into Home Depot Store #4279 in Coventry, RI, to start an order for TM 8M Oak Knoll WR 23.69 sq footage beginning on December 16, 2022. We have a receipt for said order on 12/16/22 at 1:24pm in the amount of $4239.07. We were told that it ..
HOMEDEPOT Corporate Complaint Desk
[protected]
Desired outcome: need before christmas
I recently purchased two different Delta bathroom faucets (Port model and Portwood model) from the Home Depot in tempa, Fl. Both faucets were on the shelf in zip-tied sealed boxes, but both had been previously sold and returned.
HOMEDEPOT Corporate Complaint Desk
[protected]
HOMEDEPOT Corporate Complaint Desk +1 478--270--1220
Order #H4279-108751NB vinyl planking
RE: 45B MARITIME DRIVE, CHARLESTOWN, RI 02813 We went into Home Depot Store #4279 in Coventry, RI, to start an order for TM 8M Oak Knoll WR 23.69 sq footage beginning on December 16, 2022. We have a receipt for said order on 12/16/22 at 1:24pm in the amount of $4239.07. We were told that it would not be installed before Christmas, yet it looked possible...
Read full review of Home DepotLifeProof flooring product # [protected]
We purchased 11 boxes of the Brooks Oak Lifeproof flooring, supposed to be scratch prrof and water proof, we purchased this with the last month August 2023 and laid the flooring last week... we moved our stove and refidgeratore and now have scratches on the floor. Both products the Whirlpool stove and fridge came from Home Depot as well. We spent alot of money and an whole lot of time and labor installing our floor to have such a low quality prodcut such as Lifeproof flooring. We purchased this product because of what it claims to be... scratch prrof and water proof. I am really surprised Home Depot would represent and support such a low quality product that is false advertising of a scratch proof product.
Desired outcome: I would like Homedepot to refund money or send someone to replace the flooring AT THEIR OWN EXPENSE AFTER ALL THE MONEY, TIME AND HARD WORK ME AND MY HUSBAND DID FOR A BAD REPRESENTATION OF A TERRIBLE PRODCUT.
![Home Depot - LifeProof flooring product # [protected]](/images/complaint/full/1841292/1695214754523522880.jpg "Home Depot - LifeProof flooring product # [protected]")
![Home Depot - LifeProof flooring product # [protected]](/images/complaint/full/1841292/1695214754658013285.jpg "Home Depot - LifeProof flooring product # [protected]")
![Home Depot - LifeProof flooring product # [protected]](/images/complaint/full/1841292/1695214754242906097.jpg "Home Depot - LifeProof flooring product # [protected]")
Home Depot service Complaint
I placed and order online
I placed and order online. Apparently someone bought it from the shelf before they set it aside to be delivered. Thus, my order was cancelled. Now the item is out of stock and I'm going to have to wait for it to be restocked. Problem is, their Halloween decorations sell so fast, I might miss my chance.
When I order online, I expect the item to be reserved immediately and for no one to be able to buy it off the shelf first. That's just not right!
At least my payment method got refunded.
HOME DEPOT CORPORATE COMPLAINT
478 ! 270 ! 1220
Bought granite countertops through homedepot, Discover Marble & Granite was the sub contractor and did a HORRIBLE job. Homedepot offered nothing as Discover said the cabinets were not level however this was not the case confirmed with 6' level and laser no issues.but got help
HOME DEPOT CORPORATE COMPLAINT CENTER 478 ! 270 ! 1220
Home Depot Corporate Complaint 5upport 478 ! 270 ! 1220
Blind installation
September 14, 2023 Regarding: The Home Depot, 1900 Brinker Road, Denton, Texas [protected] My husband and I ordered blinds from the Denton, Texas store on August 2 for our newly built house. Within days the measurements were taken at the house and I was told that the blinds were ready. The store agreed to keep the blinds and install them on September...
Read full review of Home DepotDelta bathroom faucets that were returned with missing parts and placed back on the shelf.
I recently purchased two different Delta bathroom faucets (Port model and Portwood model) from the Home Depot in San Marcos, CA. Both faucets were on the shelf in zip-tied sealed boxes, but both had been previously sold and returned. One box had a missing part, and the other had a part covered with plumbers putty (clearly someone attempted to install and...
Read full review of Home DepotARS rescue rooter; air conditioning replacement
ARS 3340 Scherer Dr. St. Petersburg, FL 33716 April, 2023; bought and replaced new air conditioning through ARS June 14; Inspected by City of St. Petersburg, FL and did not pass inspection. June 23; ARS office sent a technician to fix some issues, however, a technician just checked air conditioning and left. He did not fix anything. July 7: ARS office...
Read full review of Home DepotRental department
I went to the Home Depot in Fayetteville NC this morning to rent a small tree grinder. I rented a smaller one about 6 months ago and I ask the customer service I wants the small grinder. He took me to the larger one and I said that this not one I got 6 months ago. I say it was green and small. He states he do not have any green grinder and he walk away...
Read full review of Home Depot and 1 commentCustomer service very poor.
09/09/23 went to purchase fence block and bags of mortar, concrete ect. About a pallet worth of material upon leaving job buddy said your going to home Depot oh man your going to be all day they will make you jump through hoops and still won't help you. Then a feeling came over me about the last time I went to the depot and recalled a real long drawn out...
Read full review of Home Depotnew jersey store
On Sunday June 11th I hade went online to order 2 sheets of plywood that I needed for underlay for my bed. This was The Manahawkin store that I had always used and never had any issues with. I had ordered 2 sheets of plywood at the cost of $29.27 each, Price $58.54, Plus 79.00 to have it delivered to my address at 219 Yorktown Dr. in Little Egg Harbor TWP N.J.. Plus tax of $9.11. I paid with my credit card and got a delivery date for Monday the 12th 8:00 am to 8:00 pm. for yard delivery.
Home Depot Corporate Complaint Number 478--270--1220 got it resolved.
Veteran Discount
09/7/2023 4:00 PM
I used to have a Home Depot Veteran Discount. I tried to use it several weeks ago at the store. Was told that I had to re-register. I just tried following the instructions on their web site. I finally "chatted" with a Home Depot representative. Their representative told me they were sorry, but they could not help me. There was nothing they could do. I followed the steps on the web site and always ended up back were they dumped me. The HD website says to go to SHEER ID for help. I went to the SHEER ID website provided on the HD instructions. I looked for the companies that SHEER ID represents. Home Depot was not even listed!
Desired outcome: I would like to get detailed instructions on how to get my veterans discount, or for HD to simply admit they do not give a veteran's discount.
Order H0701-160515
I paid for the installation of sheet linoleum. On August 28, 2023 the installer Sean from Romanoff Renovations finally arrived at 1:32, not within the 8:00-11:00. He removed the carpet from the master bedroom, installed most of the luan, he prepped the kitchen and utility room that had exisitng linoleum. On August 29, 2023 he arrived at 9:30 am. When he cut...
Return Issue
On May 12, 2023, I initiated a phone order to remove carpet and install laminate flooring in a studio apartment I manage. During the call said I was making my selection from the flooring from products listed as “Available in Store Today” in store #0687 to expedite delivery and installation. On May 18, 2023, a measurement services vendor measured the floor...
Read full review of Home DepotHome Depot Reviews 0
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About Home Depot
The company was founded in 1978 and has since grown to become the largest home improvement retailer in the world. Home Depot's success can be attributed to its commitment to providing high-quality products, exceptional customer service, and competitive prices.
Home Depot's product offerings include everything from building materials and tools to appliances and home decor. The company also offers a variety of services, including installation, repair, and home improvement consultations. Home Depot's knowledgeable staff is always available to help customers find the products and services they need to complete their projects.
In addition to its brick-and-mortar stores, Home Depot also operates a robust online store at homedepot.com. The website offers customers the convenience of shopping from home and features a wide selection of products, including exclusive online-only items. Customers can also take advantage of free in-store pickup or home delivery for their online purchases.
Home Depot is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set goals to reduce its greenhouse gas emissions, increase its use of renewable energy, and promote sustainable forestry practices.
Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. With its extensive product offerings, knowledgeable staff, and commitment to customer satisfaction, it's no wonder that Home Depot has become the go-to destination for homeowners and contractors alike.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".
4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:
- The nature of the product or service.
- Specific details of the incident, including dates, locations, and any relevant staff interactions.
- Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
- Steps you've taken to resolve the problem and the responses received from Home Depot.
- The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Home Depot Contacts
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Home Depot phone numbers+1 (800) 628-0525+1 (800) 628-0525Click up if you have successfully reached Home Depot by calling +1 (800) 628-0525 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 628-0525 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 628-0525 phone numberCanada+1 (800) 759-2070+1 (800) 759-2070Click up if you have successfully reached Home Depot by calling +1 (800) 759-2070 phone number 1 1 users reported that they have successfully reached Home Depot by calling +1 (800) 759-2070 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 759-2070 phone number100%Confidence scorePro Xtra Customer Service, Canada+1 (800) 747-3787+1 (800) 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calling +1 (800) 430-3376 phone numberCustomer Support
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Home Depot emailsthdcustomercare@homedepot.com100%Confidence score: 100%Support
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Home Depot address2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 09, 2024 - View all Home Depot contacts
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