Home Depot

September 14, 2023

Regarding: The Home Depot, 1900 Brinker Road, Denton, Texas [protected]

My husband and I ordered blinds from the Denton, Texas store on August 2 for our newly built house. Within days the measurements were taken at the house and I was told that the blinds were ready. The store agreed to keep the blinds and install them on September 5. This would be after closing, but before we moved into the house.

I called the store on September 4, and a woman in window coverings looked up my order, and confirmed that they were ready and would be installed the next day. On September 5, the installer called and set up a time. We drove to the house and waited. Unfortunately, when the installer arrived at Home Depot, the blinds had never been made. The machine for cutting had been broken for over a month. My husband and I drove to the store and sat with two employees and the manager of the department and discussed what would be done. We were moving into the house on September 7, and we really needed window coverings. The manager said that the blinds would be taken to another store and cut. They promised installation on the sixth or seventh.

On September 6, we received an early call that the blinds would be installed. We again drove to the house. Unfortunately, one of the blinds for the guest bedroom was badly bent and broken. This was disappointing. I called the store and was told that the blinds would be cut at another store immediately and brought to the house. By the time I received the call that someone was on their way to deliver the blinds, the installer had finished hanging the blinds in the rest of the house and had left. We told the department manager to leave them on our front porch and we would take them in when we returned to the house later in the day. The blinds were never delivered.

I did not hear from Home Depot for over a week. On September 9, I called the store and spoke with the store manager. He was very apologetic and said that he would get the blinds to me that day and would speak with the installers. He said that there were no notes on our order so he was unaware of the situation. The blinds were delivered, but the installation company had not called on Monday (9/11), so I called the store around 3. The department manager said that it was on her list to call the installation people. I dropped by the store on September 12 at 3 PM, and spoke to two employees in the blinds section. I was promised a call the next day by the installers. To date, no one has called me from installation or the store.

My husband and I are completly frustrated. We have been very patient with the store employees. The payment has been made for the blinds and installation. It is only one set of blinds, but we do not feel that it is our responsibility to hire someone to install the guest bedroom.

Any help that you could give us would be very much appreciated.

Sincerely,

Bill and Carol Webster

9605 Chert Street

Denton, Texas 76207

[protected]