Home Depot
Reviews and Complaints

Windows including screens that I purchased were installed at tmy residence on 2022. The installer mentioned someone will contact me when the missing screen become available. Feb 14, 2023 I was directed to Home Depot on Nine Mile Rd., from the Davis Hwy location. I spoke with Tony via phone at approximately 11:30a.m. from the Nine Mile Rd., location. He stated someone would contact me. On Sept 29, 2023 I spoke with Ken Busch at the Nine Mile Rd., location. Mr. Busch called the same number I was provided with to contact Tony [protected] at approximately 2:15pm. Mr. Busch stated via Tony that, someone will come out to my home on Monday to measure for the screen. One Oct 3, 2023 I called Tony directly and was informed Josh was out and had just getting back into the office. As of this date, I'm still missing a screen.

The Home Depot contractor had 4 days to reface the kitchen cabinets. The contractor left my job unfinished. Lack of correct materials was the main reason. That was a month ago. No one of any customer support will call or contact me as to how much longer my job will be delayed. My customer contacts are;

Shayla, and Taylor [protected] ext 512, or 511. The Home Depot finance company was the first to contact me, they want their money whether the job is started, underway, or finished. Home Depot needs to keep the customers informed. I want my kitchen finished and up to a quality standard. I have lost all confidence in the Home Depot. My name and address of the job site.

Gregg Olsen

508 Yosemite Trl

Mesquite, TX 75149

I called the Warranty Protection Plan to file a claim. The do not want to send a repair person out for my dryer, that is 17 months old. It's a simple fix, a fuse. The dryer tumbles, the lint traps are clear, it just will not heat. This is unacceptable . You pay money for the appliance, plus a protection plan, but they don't want to fix. I can't afford to pay out of pocket for a service call and the part in the hopes I may be reimbursed the cost.

The order number is H3016-402599

the order was not delivered. I have NOT been able to talk to anyone about this order even though I have called 15+ times and got no answer...or got people who knows nothing...people who transfers the call to offices that do not answer the phone...people who hang up the phone,,,,,,people who cannot help solve the issue. People at your corporate number [protected] who kept me on the line until they reached someone at the store before they transferred the call. Once they transferred me to the store, no one at thestore is available that can help, the callgets transferred to offices that do not answer the phone, or the call drops or the phone hangs up.

I would like to know where is my merchandise that I already paid for? What compensation can I expect for all of the aggravation and inconviences that I have experienced?:

We have had a very bad experience with a referral contractor. Pro referrals seems to be a subsidiary of Home Depot. They are unable to have the contractor make good on his shoddy workmanship. He installed shower with walls upside down and is not willing to make good. Does Home depot stand behind the work and help make good on the job? This looks veery bad and I do not want to go to posting negative reviews on social media but I don't know where to turn to.

Date of job completion 9/24/23

Sam Birel

C [protected]

[protected]@msn.com

Home Depot uses USIG to save money at the customer expense. It has been over a month trying to resolve the poor tile installation. I spoke Carina @ the Silverlake location with a temporary resolution because USIG provide incorrect information. USIG sent an inexperienced installer with no pride in the quality of work the customer pays for. Home Depot completed the selection of materials and the main they wanted to discuss was cost. I went to the Silverlake to pay as instructed and had to wait almost an hour for someone to come to Flooring. I was exhaust, frustrated and livid at Home Depot but USIG was worse. For the 4th time in USIG sent an installer to correct the tile issue, USIG District Manager (Ahmad) breezed through the areas then told more what they couldn’t do rather than what they will do. This USIG District Manager is very dismissive, rude and think customers are stupid.

When the price sticker advertises this shelf as 10" x48" and its states the same thing when you ring it up, thats what I expect it to be. I had them cut this shelf, needing a 28" and 2- 10" pieces. After he cut the first piece then it was brought to my attention one of the 10" would be short by .4 of an inch. If someone needs exact for a project, them that's what they need. Since he had already cut it, I had to go buy another $ 12.98 shelf to get one 10" board. This is deceptive and I guess you have to get a magnifier and read the small print on the item to know what it is since Home Depot is falsely advertising the product. I'm going to start reading all the labels or shop somewhere else if this is their practice..

We paid for a clothes washer about two weeks ago. We were told the item was not in stock and had to be ordered and we were told it would be delivered/installed on 5 October. On the 5th my wife stayed home; but nothing was delivered nor were we notified by the store [Decherd Tennessee] of any change of the delivery date. I went to the store to find out what the problem was. They seemed unaware of their obligation to deliver the washer. After fiddling around on their computer; they claimed the contracted delivery service had had some sort of problem and the delivery date was now changed to 10 October. We were never notified of the delivery problem or the change of delivery date and the 'service desk' personnel seemed to be rather unconcerned about their failure to notify us of the change of delivery date. It is unprofessional and inconsiderate at best.

Home Depot will not allow a non-profit organization to use a $550 refund card!Our volunteer ambulance corps purchased $4,000 of vinyl flooring from Home depot in May 2022. We returned the extra flooring.

Home Depot Corporate Complaint Desk 478 ! 270 ! 1220

We attempted to use the cards for a large purchase in September 2023. The cards were tied to a driver's license number that we suspect belonged to our captain who has since passed away.

Home Depot has refused to allow us to use the balance on the cards. A 90-minute phone call was made to corporate customer service and we were assured we would be able to use the cards. Today, the store manager called and said that he will not let us use the balance on the cards.

Home Depot claims that they are honoring first responders in October. Our experience shows otherwise.