Home Depot review: Confusion and miscommunication regarding item that was ordered

On 9/25/23 I submitted the order for Cesica 6 piece outdoor conversation set with coffee cushion and received confirmation via email shortly. This item has been on the save later list for about 3 weeks. Later in the evening, I received a txt message informing me that the set with the coffee cushion was of stock and asked if I would consider the one with the blue cushion. The following day I declined the offer and asked for a refund. A few minutes later another txt message came telling me I need to cancel the order on line to get a refund.

I called customer service very upset and told

the very nice lady Home Depot should be the one to cancel since they accepted the order that turned out to be out of stock after we received the confirmation.

The lady went ahead and canceled the order.

A similar set Renusya with coffee cushion was available and in stock. The lady checked with the manufacturer and was told 200 are available. She then assisted me in ordering the set.

On 10/03/23 to my wife’s dismay, the set with blue cushions arrived. Either no one checked or the person I charge of packing on was color blind.

I called customer service and spoke with Jesua. He checked the order record and it showed the one with the coffee cushion. Order number is CG43973372. He was very helpfully, called the manufacturer and then told me that the wrong set will be picked up in 2-5 days and a replacement with the coffee cushion will be delivered.

I called NSD on 10/04/23, was told thec up will be in 3- 5 days.

On 10/04/23 I received two emails from Home Deport. One email said the item was delivered and other said it is out for delivery.

I spoke with 2 agents via txt yesterday to clarify the delivery status. Later realized the the item that was delivered via UPS is a 5x 7 small box with one coffe cushion cover. Found out later Edith mailed it to us to replace the blue covers. Why send one cover for the entire 6 piece set?

Another agent checked all the recent emails with customer service and said there is no record regarding a replacement.

The two emails to customer care were not responded to either.

So as of now my wife and I are in a limbo.

I am waiting to schedule a pickup with NSD. Will review the monthly statement to ensure all orders are accurately billed in the account including a refund for the returned set.

Moving forward, my wife and I will need to assess if keeping the Home Depot account is all worth it.

This is the worst customer service we have ever experienced. The extended payments for big items with no interest is nice but not worth the stress and all the troubles. Bank cards offer reward so it balances it out and with not troubles.

Victor Fontanilla

[protected]@sbcglobal. bet