Home Depot
Reviews and Complaints

My parents have a Home Depot Credit Card and are late on a payment. The representatives call the house everyday before 9am which is illegal not to mention harassment.

I am a builder in NYC and I am finishing up on an 8 family building. A few months back, a gentleman from Home Depot commercial sales approached me and made the world of promises, well I should have been skeptical, because I was the one to pay the price. Home Depot has basically cost me 40% more than what I would have paid the regular competition. I will NEVER do business with them again. It is their lack of responsibility and coordination with the deliveries.

I have lost a tremendous amount of time and salary to pay employees to sit in front of the job site to unload a ghost delivery truck, because it never shows up. It is always a situation where everyone pins the responsibility on each other, and I personally get fed up after it gets so redundant.

In my professional diagnosis, I would say that Home Depot has demonstrated that they are not a company to be trusted, they have a tremendous neglect for customer needs, and therefore, us builders, as consumers, we should not do business with them.

Nelson Nigel.

blatantly falsified documents to avoid paying unemployment compensation..then mailed the falsified documents via USPS constituting mail fraud...real nice people skills huh...

I have had cabinets installed by home depot, pull out of existing cabinets started november 13th. Cabinet install on november 15th finishing the next day. The following day, we began to put our kitchen back together when we noticed a puddle of water on floor under dishwasher and all along wall of new cabinets. I made several phone calls to home depot, this happened on a saturday, the leak under dishwasher was not fixed until sunday, and they claimed as well as the plumbers that it was my fault. Note that my cabinets and plumbing and appliances all were in good condition just old. I was finally told that my problem was sent to their insurance company in atlanta, ga, which is called i believe chedwick. I was given a claim number and a phone number. That following monday, i called all day and left several messages, that tuesday, i called and left several messages, nothing. So i finally got a supervisor who told me that the person i was trying to reach was infact in his office, and she was not concerned by his lack of response.

I proceed to talk to this man in charge of my claim, who really does not care, does not ask questions and tells me it is the holidays and basically nothing can be done till after thanksgiving ( thanksgiving was still three days away).

So i ask this man again what do i need to do to get an adjuster out to my house to check damages, he asked why did i want an adjuster. I am furious by this time and once again tell him how my cabinets and floor are in a damp surface, he suggested i get a fan.

So i asked if this was something that needed to be handled in a court of law? He asked what it was i wanted and replied that he had 10 days to do his paper work. How can you do paper work without first, talking to me (i had to contact him) second, how can you do paper work and file a claim without an insurance adjuster telling you the damages? I am very disappointed in both home depot and the way they handled their business. To top all of this after my install they never even sent the cabinet inspector out after job was finished, if he would have come by he would and still can see and feel all the dampness under floor, which i assume is also under the new cabinets. Beware of home depot, they do shotty work, are not conserned with customer happiness, they only want your money, they will go out of their way but once they get you to sign , you are basically on your own. Another thing, when my cabinets finally were delivered to my house they sat in my garage for almost two weeks. The installers they hired to put in my cabinets did not even live in my city, they showed up at my house ever day at 11am and worked till 5:30.

I tried once again to contact home depot and resolve this matter by calling the main headquarters. I proceeded to talk to someone, i told them if i could not get help that i would go to military law but i would like to avoid that, at that point in the conversation, they said they would no longer talk to me. I asked why they said if that is the route you are taking we no longer have business with you, i said no i have not gone to anyone yet but i will if i do not get a response today, the lady replied that she could no longer help me.

What has this country come to? I do not understand why things so simple become such major issues for many. I simply wanted new cabinets to improve the value of my home, i had shotty, sloppy work performed that our hard earned money was just flushed away, and i can not even get an adjuster out through home depot. Hey they have my money and that is all that counts.

bought 4 four solar lights at home depot berlin maryland all the stated solar panel was 9/25 x 12/45 only 2 were that size 2 were much smaller thanks carl r seal 101 channel buoy rd ocean city maryland 21842 model 555 208

I recently purchased a natural gas water heater from Home Depot. The telephone operator that processes phone orders told me the installation charge would be $200. He also said there was the "possibility of more charges to meet code". When I asked what code, he said "building code for your county". OK--so I may have to pay an extra $50 or so. When the plumber arrived, of course he found a myriad of 'code violations' requiring new parts and service. I asked him what 'code' was he referring to and who established these charges? He said the charges are "determined by Home Depot" and the code is "the State of Georgia". OK, so what does this mean? Who knows? I was then told that I had to purchase an inspection permit for $50 so that a building code inspector could come out and validate the job. Do inspectors really visit all the homes that install a hot water heater? "Yes, sir, they do".

The final upcharge was $450. I complained and the plumbing company said "Home Depot doesn't charge tax, so I will discount it $70." Doesn't charge tax? It's ridiculous that consumers have to pay $650 to install a $300 hot water Also, the plumber had all of the upcharges printed on one page---to clarify: the plumber just checked off all of the upcharges from a printed list. He knew (and Home Depot knows) exactly what the extra charges are going to be in advance. Home Depot needs to be upfront and honest about these charges when consumers call in for a job that takes no more than 1-2 hours of work because of some "code".

I recently was turned down for my check that was written for $239. It really was not Home Depot, but rather the check certification company they use. Certigy turned down my check even though they was no legitimate reason. This was very embarrassing, as there was a line of people behind me. I happened to have my debit card on me, which went right through. I have never had this problem except at Home Depot, and never at their competitor Lowes.

On Aug.2, 2007, we bought a Cadet Cub riding mower from Home Depot for $2138.92. It broke after 2 days of use, on the 4th. I called the local manager of the store who rudely told me when it's sold it's no longer their responsibility, call the factory. I placed three calls to the District Mgr. in Tampa, Omar Lopez [protected]),who had happened to be in H.D. the day I bought the mower and had sold it to me in person. He did not return any of my calls. I then called Customer Service on August 7 where a supervisor, "Ebony," told me once a mower is sold it is no longer H.D.'s responsibility and they would not accept its return. She would not give me Lopez' email or a phone number where a real person would answer. On August 8 I emailed the Cub Cadet customer service department. A very helpful woman, Katrina C., [protected])authorized repairs at Tropical Lawnmower [protected]). On August 14, Tropical picked up the mower, returning it on August 21. After 2 hours use, it broke again. They picked it up for the second time on August 22, returning it on August 25. After two hours of use it broke for the third time. I put it in dispute with Discover on August 27 and am waiting for their decision. I am concerned that since we are now in the height of hurricane season, a storm will damage this mower and they will insist that I pay for it.

My advice: buy nails and WD40 at H.D. if you must, but otherwise, go to Lowe's or your local hardware store.

This is a letter recently that I wrote to Home Depot:

To Whom It May Concern:

This afternoon I tried to return a new Husky Powerwasher 1800 psi to your Gloucester, Virginia store. It was purchased on June 16, 2007, with Check Number 5675, along with other items that totaled $326.88. The serial number on the power washer is ____, Item Number 18005. Included with the total purchase on the 16th was a floor model upright freezer, SKU 453-946.

On June 17, 2007, I purchased an LG Refrigerator for $2,199 (special pricing), along with the ice line, delivery, etc., for a total of $2,374.45.

The following is a description of some of the mishaps that have occurred during my interactions with Home Depot.

First, my husband and I brought the freezer home on the 17th using our own trailer. We brought it into our garage, moved the food in the old freezer into the new, and put the old freezer on the trailer to take to the local land fill on the following Monday a.m. The new freezer started running; by the way, it also had been running when we bought it at the store.

About midnight, when I took our dog outside, I happened to open the freezer and realized that the food inside was thawing. Upon calling my husband downstairs, we brought the thirty-year-old freezer back into the garage, once more transferred the food, and started up the old freezer. Later I plugged in the new freezer; it would not freeze ice or anything else.

The store personnel suggested that I get the local approved repair person to the house to see if the freezer could be repaired. I called the manufacturer to get a list of approved repair companies. On the 26th, I was able to get someone to the house. The owner of Briggs Appliance had been on vacation earlier, and the other approved repair service refused to repair any appliance that had not been purchased from them. While he was very nice (Mr. Briggs), the repair person said that the freezer was not worth repairing, that it was leaking coolant.

To give the salesperson credit, he did come to collect the freezer, so that we did not have to take it back to the store ourselves.

I made arrangements to have the LG refrigerator delivered on June 25, 2007, making sure that I remained in my home office all day long. When the delivery men arrived and I had showed them where the refrigerator was to go, the driver requested that I come outside to the truck. The corner of the refrigerator was bashed in severely, along with the packing being damaged. My husband arrived home about that time and said that whoever loaded that appliance knew when it was loaded that it was damaged unless the damage occurred on the truck.

The delivery person gave me a damaged products card (MS# ____) and said that I had to call the company to make arrangements for another appliance to be delivered another day that I could not leave the house. The damaged appliance was hauled away. The new refrigerator was finally delivered about a week later; it's a beautiful appliance.

There was a special that was running at the time on energy saving for which I applied on July 4, 2007, via http://homedepot.onlinerrebates.com/confirminfo.aspx. I was to receive a $200.00 gift card for purchase of the LG refrigerator. That has not arrived at the time of this letter (Promotion Number 52907).

I was also to receive a return of the delivery charge as part of a promotion. That check has arrived (Promotion Number 84923).

As I had guests in my home and my husband was preparing for a lengthy stay in Africa, I did not have reason to use the Husky Powerwasher until on or about July 20, 2007. The power washer that I purchased on the 16th of June would not build pressure. I did not return it at the time; I thought that I would let my husband try to operate it when he returned. He came back from Zimbabwe on the 8th and tried the power washer this a.m. It will not build pressure.

Please note the following, when we purchased it, the box that the washer came in was nearly disintegrated, but it was the last one on the shelf, and I wanted that particular model. When I did install all of the hoses the first time, I noted that the water plug had already been removed. Is it possible that someone else had purchased this washer and also returned it?

Prior to returning the power washer today, I looked for the sales receipt and could not find it. As you can imagine, I have lots of paper work: sales receipts for the refrigerator and freezer, multiple customer invoices, bill of lading, online rebate forms, the paperwork from the appliance repairman, card from the damaged refrigerator, pick-up confirmation for the freezer, warrantee materials, manuals, and more. It is my fault that I cannot find the sales receipt for the power washer, but, at this point, I hope that you can see that such confusion is possible.

When my husband and I brought the power washer today to the returns desk, the young woman at the desk said that she could not take the washer back, as I did not have a receipt and the sale occurred more than 30 days ago. I asked for the manager, who was short with me, said that she could not do something that Georgia would not permit her to do, and walked away. I admit that I was upset when I spoke with her, but she would not let me finish a sentence and try to share with her some of what is in this letter.

It should be noted that at the returns desk at that time was the exact same model of power washer that someone else had returned today (the 12th). Is it possible that these power washers are defective?

I was told that I would need to send the washer back and pay $35.00 to have it looked at. If the washer was still under warrantee, my money would be returned. If there was further cost, I would be called about the charges. At this point my frustration with Home Depot is about to the maximum. Remember, this is a new washer does not have the first minute of powerwashing timed on it, yet, and I'm paying for a repair!

There was no discussion of I am sorry by the store, an even return for a washer that works, may I see the check that you wrote, or any other amenity.

At this point, I do not know what the answer is for my frustration with my experiences with Home Depot or how that such a situation can be ameliorated, but I have seldom been so upset by a corporation, especially, after having spent several thousand dollars with your company. I know that my business will not make or break your company, but as soon as I get my power washer back, I will not do business with Home Depot, again, nor would I recommend your corporation to anyone else. My experiences with Home Depot since June 16, 2007, for the most part, have not been pleasant.

Regards,
Linda

Home Depot
Hampton Point, Hillsborough, NC

In late June 2007 we purchased a dishwasher, followed by stove two months later. "HBI Home Delivery" is the company that Home Depot and Lowes (in this area that I know of) contract to deliver their appliance sales and never have I seen a delivery company so inflexible to customer needs.

HBI delivery would call the night before to inform us what time they were delivering, which we quickly noticed was 3-7 Tuesdays and Friday. Like many people we have busy work schedules making us unavailable so we asked for a morning delivery, which we never got. Finally after only a month our dishwasher was delivered, not in the morning of course, but rather 3-7 after my wife took time off work.

Thinking the first delivery problem was a flook we purchased a stove from Home Depot and of course, ran in to similar difficulties. We informed HBI Home delivery that we were unavailable in the evening due to work schedules that couldn't be changed but would be happy to be present in the morning. Again they told us to reschedule for the next delivery date and they would see what they could do. After rescheduling two times HBI finally told us that due to their route we could only get deliveries in the late afternoon and they would not alter it. I called Home Depot in Hillsborough and they did little to help, stating that unfortunately that's just the way it is.

Luckly we received this stove in only a week and a half due to HBI forgetting to take us off the schedule after we canceled and the truck was so late that they arrived at 9pm when we were home.

This is the worst case of customer service that I've ever experienced and I will never purchase another appliance from Home Depot due to the poor customer service they've provided in both my communication with the Hillsborough store and via HBI that they contract for deliveries. I would like to see Home Depot provide some good customer service, until they do, I'll make sure to inform others so they don't make the same mistake I did in purchasing an appliance from such a place.

I purchased my wicker set at Target 2 years ago I have taken very good care of my furniture wrapping it every winter. This year when I took in out I noticed that the plastic resin is popping off an splitting I am very disappointed I thought I would have this set for years to come since it was about $500.00 I feel that this set should be replaced If you think about it it has only been outside for the months of June, July and aug a total of 6 months in the last 2 years I have tried to find a phone number or an address for Hampton Bay but have not been able to find any information on them.

Be prepared for a long wait for blinds when shopping for blinds at the Expo Design Center owned by Home Depot. I have three windows with arches that I wanted to have honeycomb blinds put on. The installer came out to measure and do the templates for the arches. I placed the order for the blinds. Three weeks later, they called to tell me that the blinds I ordered don't come in the size I needed for the arches. I picked out a new fabric and asked them again to order them. I was told they would arrive three weeks later. On the Wednesday of the week they were due to arrive, I called the store to find out if they had arrived. They indicated the blinds were still being fabricated, but would arrive in approximately 2 weeks. Two days later I received another phone call saying that UPS lost our templates for the arches and that the installer would have to come out to redo them and basically start all over. Needless to say, I AM NOT HAPPY! They can blame Hunter Douglas and UPS all they want, but I ordered blinds for my other windows from an online company I have used before and they were here in less than 2 weeks.

I purchased a Hampton Bay Callaway UU ceiling fan, Model: 526062 on April 27, 2007. The fan was purchased online from Home Depot The Vendor # is: 219030 and the UPC # is: [protected] (Tex. White. This fan came with a remote that controlled the light on the fan as well as the speed on the fan, et., al., It was installed by an electrician and it did work for little over a month or so, but just tonight June 8, 2007, about 9pm the fan blades and the light failed to go on, even though the remote worked telling me that something is drastically wrong. I see in the manual that came with this fan that it was made in Taiwan and just maybe the person who put the fan together didn't inspect the product before it went out for shipment. I am totally disgusted with Hampton Bay as well as Home Depot for carry such an inferior product. In the manual it states: that I have a Lifetime Limited Warranty on this product and if this is not settled to my satisfaction, then IU will turn it over to the proper authorities.

Home Depot, Casa Grande Arizona, just this past weekend I went to Home Depot and I needed some assistance with looking for a part, when I did find someone to help me, before I could even explain what I needed and was looking for I was immediately given the answer “No”, and every question that I asked after that the answer was “No”. This was the straw that broke the camels back, just about every time that I have been at home depot and needed assistance I am treated very rudely and never get the assistance that you normally get when you go to a Lowes or a Wal-Mart. The worst part is if you have to go to Home Deport and god-forbid you have to ask fro help at the customer service desk, the people that are up there are so very rude, now not everyone that works there is rude or unwilling to help but the majority of them are. It is sad to see when you are shopping there and people get so frustrated that they just leave there stuff there and walk away. The sad thing is that my husband and I have received gift cards from Home Depot, and we are willing to go to Lowes and pay out of out pockets to purchase items just because the customer service is better there than home depot. I hope that if you are in the Casa Grande area, and have to go to a Home Improvement store do not choose Home Depot, our you will leave with nothing but frustration. Until their customer service acts like a customer service should I will not be going there and I will be suggesting to everyone I know and anyone who reads this not to go there as well.

Sincerely,
Very unhappy Customer.

My experience with Home Depot has helped me see that you really don't care about your customers. Therefore, in hopes that someone at Home Depot's corporate offices will read this I am writing this summary of my recent experience.

1. On May 5, 2007 I purchased a riding lawn mower at Home Depot in Sandusky, Ohio. When I purchased the mower I also rented a truck from Home Depot to transport the mower back to my home (about 15 miles from the store). Your employees loaded the mower on the rental truck, and thanked me. I had, however, not even paid for the lawn mower. Realizing this, I went back into the store, told the woman at the customer service desk that your employees loaded the lawn mower on the truck and I had not paid for it. I told her that I could have driven away with the mower, but I didn't. I told her I wanted to pay for the mower. I waited for 15 to 20 minutes until she located the employee how handled the transaction (the man who loaded the lawn mower on the truck). I paid the for the mower (a little over $1000.00).

2. My next door neighbor had purchased the same lawn mower a few days before I did (one of the reason why I decided to purchase this particular lawn mower). While he purchased the same model as I did, the store employee loaded the next higher model on the truck my neighbor rented to take the lawn mower back to his house. When my neighbor informed him they put the wrong lawn mower on the truck, and the one they loaded on the truck was $200.00 more than the one he paid for, the employee told him - "It's OK. Our mistake, just go ahead and take it."

3. I've since used my lawn mower a total of four time. When I tried to use it on Thursday, June 7, 2007, a part must have come loose from the mower, because the deck was hanging to the ground on one side. Thursday June 7, 2007 happened to be 3 days after the Home Depot 30-day refund policy expired. I called the Sandusky store and told them that I wanted this lawn mower fixed. I had only used it 4 times and paid $1000.00 for it (I could have gotten it free had I chosen to be dishonest). The employee told me to call the company that manufactured the mower and that there was nothing Home Depot could do about it. I told him I didn't buy the lawnmower from the manufacturer, I bought it from Home Depot. He said it didn't matter, I now had no other course of action but to call the manufacturer. I asked him if that was the only thing he could tell me, and he said yes. I then asked his name. He said (QUOTE) "I'm not going to give you my name." I pressed him for his name and he said "Dave". I then asked for his supervisor who told me basically the same thing.

4. After going through the same waste of time with the customer service department, I asked to speak the store manager. He was busy at the time, so I gave him my phone number to call me back. About 20 minutes later, he called me back and told me his name was Miguel. I explained the situation and he told me that I had to bring the lawn mower in and they would send it out for repair. I told him I was not renting a truck at my expense to take the mower to the store and then rent another truck at my expense to pick it up when repairs were complete. The exchange became heated after a time. He finally agreed to have someone pick up the mower and take it back to Home Depot and then bring it back to me when repairs were completed. But he indicated it would cost me a "Diagnostic Fee" of $30.00 and that if the repair service (not the manufacturer) determined that anything that was found wrong with the mower was "the customer's fault" that I'd have to pay for repairs. The exchange got heated because I had only used the mower 4 times to do what the mower was designed to do - mow grass and I had no assurances the repair facility was going to be honest. Miguel asked "Are you done, yet?" and then proceeded to say "Look, dude!" (quote). At this point I stopped him and said "What did you say? Did you call me 'dude'?". He said, "Sir, madam, Mr., Mrs...it doesn't matter...". I told him I thought this was rude and unprofessional and told him I would contact the corporate office of Home Depot and find someone who cared about Home Depot customers. After that, he hung up on me.

This is when I learned that no one at Home Depot cares about its customers.

My next step was calling the Home Depot Customer Service toll-free number. I spoke to an associate who told be basically there was nothing I could do because a 30-day refund policy means 30-days. I was 3 or 4 days over the 30 days and that's Home Depot policy and that's that. I asked to speak to her supervisor.

I was transferred to a lady name "Betty" - supposedly a customer service supervisor. After a discussion with Betty and seeing this was going nowhere, I finally agreed to the arrangement "Betty" proposed. Since I had no desire to and, in fact, refused to ever call "Miguel" (the Sandusky, Ohio store manager) again - Betty told me she would contact the Sandusky Home Depot store and arrange for them to pick up the lawn mower, take it back to Home Depot, send it out for repair and then bring it back to me when repairs were completed. She said for my inconvenience she would issue a $10.00 Home Deport card for my trouble. I agreed to this, because I could see that I wasn't going to get anywhere with anyone at Home Depot and wasn't going to be able to exchange the lawn mower.

Betty explained that she would call me back later in the day with a confirmation number for the Home Depot $10.00 gift card and we would make arrangements for the pickup of the lawn mower. I explained that I was going to be out-of-town the rest of that day (Thursday 6/7/2007 and all day on Friday 6/8/2007). I told her any day next week would be find. I gave "Betty" my cell phone number and told her to contact me anytime that day (Thursday). She never called back on Thursday, nor did she call the next day. My cell phone was on the entire time and I received many other calls, but none from Betty or Home Depot.

It really appears to me that no one at Home Depot really cares about customers so I really don't expect more than a cursory reply to this message. But I will find a way to get this message to the CEO of the company and any other corporate officer I can find. I am not going to drop this and I will post this information in newsletters and on blogs and on customer complaint sites until someone at Home Depot acknowledges me and my problem.

Thomas Smith

I purchased a remote control Hampton Bay ceiling fan with lights in 2004 to go into a newly built seasonal sunroom. After the 1st year of use, the fan would only go to the medium and slow speeds. Now it does not operate any of the fan at all. I made several calls. It is made by a company called "Redington" for Home Depot. They wanted $25 to send me the new receiver I needed to install to correct the problem. The fan was used very little and if they can't stand behind their product, I would say Buyer Beware!

Boy have I had challenges with Home Depot...

Biggest Challenge #1: I purchased a garden window (Milgard) from Home Depot that cost $1,100. I was promised the window in 10 days and I scheduled my contractors who were on site doing other remodels to install it 1 week after the due date to account for potential shipping challenges. After 2 weeks I called to check on the order and I was told it would be delivered in two days (directly from Milgard). When it didn't come, I called HD and was promised a call back on the status. Another two days later after no phone call, I called back and was told the window was on back order (this is now the day before my contractors were to install it. The reason for the back order turned out being a call to HD from Milgard verifying the order which was never returned. It was when I called the first time that HD found the error, didn't tell me about it even though they knew at that time that it wouldn't be delivered as scheduled and as promised when I called.

My contractor gave me a special price for installation because they were already on the job site. The delay meant they would have to pull off another job to complete the install and the next time slot for them was in 5 weeks. The cost would be an additional $300 (new price of $650 - old price of $300). They had a new delivery date of 2 weeks, however I asked them to hold the window for 5 weeks so it's not sitting in my garage as I waited for my contractors. They said that wouldn't be a challenge.

2 weeks later, Milgard shows up on the job with the window. I asked that they take it back and I even called HD and they said there was no way they could do that. I was forced to take delivery and store it myself. I called Customer Service and asked to have someone call me on this. No call. I called the store and asked for a manager to call me. No call. I called Customer Service and was promised a $100 gift card. Never came (it's been 3 months). 2 months ago we purchased carpet (challenge #2) and called customer service about this and the $100. No call back. I finally got in touch with the Presidents Office (don't ask me how). I was promised a call back. No call after two weeks. Called Customer Service. No call back. Finally got in touch with someone who promised to get to the bottom of this. He got the person from the President's Office to call me. The promise is now for a $300 HD gift card (this has been 1 1/2 weeks and nothing.)

Big Challenge #2: Carpet... I ordered carpet for my children's 2 bedrooms. I was told that they would be available at the same time (about 10 days) and they would be installed on the same trip. 2 weeks went by and I called. I was told one of the carpets was on Back Order and wouldn't be in for another 3 weeks. They were waiting for that one to come in before they scheduled the install. They never called me to tell me - they were just going to wait (5 weeks) to call and install. I asked them to install the first carpet that's in and install the second carpet when it comes in. Took a couple of supervisors but they agreed.

A week after they I was promised the second carpet I call. Found out the carpet was in but they were waiting the carpet from the first bedroom. When I told them the first bedroom carpet was already installed, they scheduled the install of the 2nd bedroom. On the day of the install, found out that the measure was done wrong - they didn't measure the closet even though it was clearly marked that the closet was to be included. That meant another trip by the measure people, another delay in receiving the carpet from the manufacture, and another trip to install.

It doesn't end there: On the due date I called to check on the order. I was then given the news that it would be another 4 weeks to get the carpet in. More calls to Customer Service, to the store, to Home Services, to the Presidents Office. After three days of frustration, I was told that the date was written in wrong. The carpet had been received by the installers on the date promised. Even when they don't mess up, they've got to mess up.