Cub Cadet
Reviews and Complaints

Have been on hold for 57 minutes, this time, after giving up previous times. This is truly unacceptable customer service. especially when the product I am having issues with cost over $3000.

They could institue a call back procedure. Or have more help.

Was never even able to do a chat on line.

placed an order in June; credit card was charged, then charge was dropped. Has reappeared now but no idea what is going on.

I've dealt with a lot of poor service, but Cub Cadet takes the cake. Thier products (mowers) are good but if you every have to deal with customer service give it up. Ordered a 300.00 part that was in stock and available verified by their customer service. I still have not received the part nor has it even shipped out as of today (6/8/2024) part was purchased 5/20/2024. After calling 3 times with no answer after holding on phone for an hour each time I resorted to live chat which took over 20 minutes each time before and person came online. They actually gave me a tracking number last week but the part still hasn't shipped. Description online was in stock, ships in 3-5 business days. For a company that has a decent product in Troy built, MDT, and Cub Cadet you can pretty well hang it up if service is needed or parts need ordered. By the way part still shows in stock and available. Have contacted FTC on the matter since false claims were made - No other choice

A couple years ago I purchased a cub cadet riding mower.. No complaints there. But I needed a new spark plug and air filter so I looked up the parts needed for my mower and ordered it. Well, the parts weren’t correct for my model for some weird reason, so I needed to return them (unused of course). I tried the chat multiple times…got past the ai part and was “being transferred to a live agent”…but it was never actually transferred. I tried calling multiple times…being on hold for way over an hour on the calls and was never transferred to a live person. They won’t answer the chats, there’s no way to even talk to someone. The funny thing is.. You have to get a preapproval to return the items. This is the worst customer service I have ever experienced in my life! Cub cadet you suck big ones!

Pros - Machine turns on a dime. Other than that it's a lawn tractor

Cons - Machine is in for maintenance more than in my yard. Simple problem, belt comes off and the machine won't engage the blades. Dealer maintenance is the worse! Takes days to get the machine, over a week to get it back, and then it immediately breaks again...same issue!

Depending on where you buy the machine there are different service options. Lowes and Home Depot would seem to be far more responsive and their warranty policies are crystal clear...Cub Cadet is not!

I ordered the blade spinner replacement and did not realize that it was not the entire part and just the spinner which CAN'T be removed so why even sell this part?

In order to return a part I must call the [protected] number which is NEVER answered. I have literally been on hold a total of 2 hours over a 2 day period of time. Ridiculous! I just want the address to return the part.

You have ZERO customer service.

I purchased a zero turn mower from Tractor Supply in Anniston Alabama about three weeks ago. I have used the mower 3 times and it has a skip in the motor. The third time I used it while attempting to cut it had a lose of power tring to cut the grass. I reached out to Tractor Supply and they told me to contact Cub Cadet. I called and all I got was automated pick up. I would like to return the mower and get my money back or simply exchange it for a new on.

Sincerely,

Greg Ford

[protected]

Hello I have purchased many cub cadets over the years and one of my latest ones has an issue with the seat see photos. 3-4 years old ? and the seat is cracking. It has always been stored inside and only has 185 hours on it. I don't feel this should be happening I know the warranty was 3 years I believe ? and the replacement is very costly.

Thanks for taking the time to read this

Charles Cupp
[protected]
[protected]@gmail.com
4883 Maple Ave.
Fitchburg WI 53711

Purchased new 5/18/20. First time use, belt came off twice cutting lawn. Took it to authorized service center. They replaced belt. Next time used, belt kept coming off. Took to another authorized service center. Replaced belt, said nothing was wrong. It worked for two lawn cuttings and came off again. they swear nothing is wrong with it. I have to put the belt back on several times. I have been on hold listening to music for 44 minutes now because my call is very important to your service company. Will there be a recall or factory update on this product to keep the belt on? 47 minutes on hold and they gave me another number to call.

Bob Pointer

Eansville, IN.

My dealer (Merse Process, Centerville, P.A.)has been trying for six months plus to get a new motor. We have been given several estimated delivery dates but no delivery. What is up with that?

I just contacted the dealer and again a delivery date of 3 weeks has been given to him. This is getting fairly unbelievable that the company cannot be more credible. My tractor is only 3 years old, and it is odd a replacement engine cannot be acquired. This is putting a very bad light on Cub Cadet service. I know Cub does not manufacture the motor but your name is attached to the product. Please advise what we can do to get this resolved.

I first contacted Cub Cadet (CC) in May regarding an error code E205 on my CC30E. The owners manual wasn't at all helpful in explaining or resolving the problem. Every phone call to the support line resulted in being on hold for over 20 minutes every time. The person that finally answered seemed to really want to help. I received an email with suggested service location "near to me" but the closest is at least an hour away and the rest were 2 - 4 hours away.

On one call I was told that they would call me back. Then I find out that they don't have the ability to call out. Not very helpful.

I contacted a local repair service and he came and took the mower to his shop. Turns out that in his calls to the company he finds out that the only fix would be to replace a motor. This would be warranty work. I don't know what to do.

I purchased a Az1-54 zero turn mower on April 14, 2023. Today August 12, 2023 the battery is dead. I had to drive 30+ miles to where I purchased the mower. When I advised the young lady at the dealership what had happened she said. Those batteries are too small for this mower and you only had a 30 warranty on the battery. First, if the dealership knew the battery was too small then I should have been told this 4 months ago. I was told today that I could have filed it under warranty had I done it within the 30 days. When I purchased the mower I was not told that I had a 30 day warranty on the battery. I bought a $4000.00 mower with a cheap too small of a battery only to have to pay $60.00 4 months later so I can use it. I sure how Cub has someone watching things like this. This is my 1st and probably my last Cub.

I purchased this mower in June of 2022. We had very little rain, so the grass wasn't really growing, which resulted in very little use. Started using it this spring/summer 2023, and it was giving me issues going in reverse, to the point that it stopped going in reverse and barely moved going forward. Only has 39 hours of service.

7/7/23, Paid to have a lawn mower repair service look at it, and he informed me it was the transmission. He didn't make any repairs, as that would void my warranty. He also investigated and found that this transmission was only manufactured for 1 year, which is highly unusual, and indicative that they knew there was a problem with it.

I called the automated number for Cub Cadet warranty service, and a local repair shop took the mower to investigate the issue, 7/11/23. They came to the same conclusion, and ordered a replacement transmission, 8/4/23.

8/7/23 local repair shop informed me that the part is on national back order, and it may be 1 to 2 months, with no guarantee.

Completely unacceptable that they (Cub Cadet) continued to sell these units with defective transmissions. I have also paid to have someone cut my grass, with no reimbursement. I have essentially paid over $1,500 to cut my grass a handful of times, using equipment Cut Cadet knew was defective, or at the very least not going to hold up.

I purchased a Z-force in 2021 and it has been very nice. I purchased the triple bagger in May of this year and it is horrible. I've called 4x4 country (where i purchased it) three times and i've taken every bit of advice they have given and it still continues to give me problems. I am constantly having to stop the mower to unclog the Shute and I've had to remove it so many times that the screws that hold the shute together have pulled out. I've done everything but beg the company to let me return it and nothing. I'm stuck with an expensive piece of equipment that is cheaply made and will not work for me. Im a single mother and i just dont have 600 dollars to waste. Please help me with this problem.

I bought my lawnmower last year every time I use it the hydrostat goes out I have taken it to repair shop I just got it back from repair shop in lexington tn for the 3rd time cut half my yard and the hydrostat has gone out again! I called lexington again and they hung up on me! I spent $2680 on this lawnmower its still under warranty! This is ridiculous I know you wont give me my money back but it needs to be fixed right a new hydrostat transmission because apparently just putting a bandage on it aint working

One month ago, we took our Zero Turn R2T SX unit to our authorized Cub Cadet dealer (our unit was purchased March 2021 and is still under warranty). After having it for two weeks they finally were able to get diagnosis assistance from Cub Cadet and were told they needed to replace our fuel tank, which was to be ordered that day. We were told the part would be here by the 5th of July , now we are told that it was just shipped today July 6th. We have gone four weeks without a mower, have had to rent one twice from the local equipment rental place at a cost of $200 each time, plus the cost of a trailer to haul it on ($30 each time), if this part does not fix the mower and we have to go another 2-3 weeks without a mower, what is Cub Cadet willing to do to help us out?

Personally we would just like to just get rid of this one as it has been nothing but trouble since day one . Cub Cadet should put our original purchase price towards the purchase of a new mower, also reimbursement for the rental would be nice.

It's about customer Service, we are not being unreasonable, just very dissatisfied and do not want to go to another manufacturer, having worked for a major automake, I know what they would do to make me a happy customer. HELP

My husband purchased our Cub Cadet 3 years ago at the Lowe's store in Louisville KY. This mower is an investment to us, in fact that we paid close to $ 4,000 for the Ultima ZT1, 54-inch Aeroforce deck. Being that I'm the main user of this mower and I am a woman, I would like to express my views.

When I start the yard work it takes me close to 3 hours to mow, weed eat, and blow our entire yard. My husband mainly takes care of all the maintenance that is needed to our lawn equipment. This is the reason that I'm writing this review and complaint. The first year that we had this mower the front left tire went flat, it separated from the frame and went flat. We had it repaired and before the end of the year the left tire did the same thing. We are in the 4th year of using this mower and each year it's the same problem, the tires separate from the wheel frame and goes flat. We have spent over $400 dollars on tires for this lawn mower.

Just this Monday after I had mowed the grass the left front tire has started to separate from the frame. I told my husband that this is it, and I've had enough of this. Cub Cadet needs to hear about this continual problem and have a fix for this. Customers should not have to deal with this problem especially when you have paid this much money for this type of mower.

SOMEBODY PLEASE GIVE ME AN ANSWER!

One month a one day after I purchased the cub cadet lt 50 the drive belt came off. I went up to home depot but since i did not purchase their extended warranty, they said I had to take it to authorized service center. Service center reinstalled the drive belt and said they didn't see anything wrong. Two weeks later I had to take it back for them to reinstall the drive belt again, but was informed the belt had to be replaced. Now keep in mind all of this is money out of pocket. Now the first time I used it this year again the drive belt came off. I asked again what is causing this to happen and am told they didn't see anything wrong. I called cub cadet and spoke to someone about it they referred me to what they call level 2. The only thing they can tell me is to take it to the shop and see if they can find whats wrong with it. That took a total of more the 2 hrs of being on hold, call being dropped once, talking to 2 different level 2 employees.. As of now I am over 300 dollars out of pocket for repairs on a new cub cadet mower.

Bought it 10/12/2021 from sell's equipment 25151 allen rd 48183. I have 26 hours on it and harness burn up. Took to weingartz 32098 plymouth rd 48150. Where they told me to.. They charge me $580.81. To fix and told me no warranty. Every thing was ok until they found out I didn't buy it from them. Than price went from$450. Too $580. Sell went out of business last yr. I don't think I should be on the hook for this. Weingartz did fix it at a big cost to me. [protected]@yahoo.com. I have all the recipes and from sell equipment. I call their warranty and they gave me a case # [protected]. Then they hung up on five times they would not talk to me at all.

After 25 minutes on my phone I finally ger some foreign speaker who cannot help with my request. I have a bagger assembly and I am missing a part. As such the bagger tube assembly will not stay in contact with my mower deck. The part number is [protected] and I would like it sent to me asap.
Mark bookman
575 lee rd
Ogdensburg ny 13669
Phone is [protected]

In September of 2022 my mower would not start. I called Western Maryland Outdoor Power to come and get it to fix it. Well, it is the end of April 2023 and still don’t have it back. The service center says that they need a control panel and cub cadet has none to send them. I have stage 4 COPD and have to try to push mow an acre of grass. Cub Cadet is doing nothing to help me and the mower is still under warranty. If they can’t fix it, they need to give me another or refund my money, but Cub Cadet is doing nothing.