TruGreen
Reviews and Complaints

My experience with TruGreen has been nothing short of a disaster. I used to have a beautiful yard that was the envy of all my friends and family. We would have amazing get-togethers and enjoy the fresh air and greenery. However, all of that changed when TruGreen came into the picture.

During the dry months of June and July, TruGreen kept over-spraying weed killer applications instead of taking delicate care of my yard during its time of stress. I gave them a chance to care for my environment, but they dropped a bomb on it. It was like they had no idea what they were doing. They completely destroyed my yard, and it was a nightmare.

To make matters worse, TruGreen was constantly calling me for additional treatments, and their management team did everything to disregard my complaints. They were intrusive beyond belief and could not connect the dots. There was no coordination between team members, and one hand didn't know what the other was doing.

I would not recommend TruGreen to anyone. They are like a cat that you feed and never goes away. They will keep coming back for more treatments, and they will never get it right. Save yourself the headache and find a different company to take care of your yard.

I gotta tell ya, I had a pretty rough experience with TruGreen. I was interested in getting a quote for their lawn care services, so I gave them my phone number. Big mistake. I quickly realized that their prices were a bit out of my budget, so I politely told the first rep I spoke with that I wasn't interested anymore and asked to be taken off their call list. But did they listen? Nope. They've been calling me 3-5 times a day from different numbers, and they even started sending me text messages from different numbers too. It's like they're stalking me or something.

I've tried blocking their numbers, but they just keep coming. And when I finally got fed up enough to answer one of their calls, the guy on the other end had the nerve to tell me that it takes 30 days for their system to remove people from their call list. Thirty days?! That's ridiculous. And if it takes that long, why do they start calling you again within minutes of adding you to their list?

Honestly, this whole experience has left a bad taste in my mouth. I don't appreciate being harassed like this, and I certainly won't be using their services anytime soon. In fact, I've already found another company to take care of my lawn. So if you're thinking about giving TruGreen a try, I'd think twice. Unless you want to be bombarded with calls and texts, that is.

TruGreen Lawn Service is a total disaster! We signed up with them in 2008 for their lawn fertilizer and weed control system, which they claimed was the best in the country. But boy, were we in for a rude awakening! Our lawn was almost destroyed, and it was overrun with weeds. We were so disappointed with their service that we had to complain to them several times. But all they did was offer us more applications at an additional cost. And when we told them about the weeds, they wanted to reapply for a fee. Can you believe that? They took over $950 from us before we finally decided to end our subscription with them.

This year, we decided to try Scotts Lawn Fertilizer with Weed Guard, and we have spent almost $80 on it. And guess what? Our lawn is starting to come back to life, and the weeds are starting to die. That's the difference between TruGreen and Scotts. TruGreen must have been spraying water on our lawn, while Scotts is doing a fantastic job.

TruGreen is a nationally recognized lawn service scam artist that is out to make a profit by ripping off their customers. They are not interested in providing quality service, but only in making money. They are a total waste of time and money, and we would never recommend them to anyone. TruGreen, you can kiss our backyard goodbye!

This company was really pushy when it came to getting our business. At first, everything seemed fine with the first two applications, but after that, things started to go downhill. The guy who sold us the service, Steve, asked us to pay for all the applications up front, which we did. But then we had to call several times to get them to come back and address weeds that they missed. And when we found bugs, they told us we were wrong and that there were no bugs. But we knew there were bugs! We tried to follow their suggestions to get better results, but our lawn just kept getting worse.

When we asked for our money back, Steve got really defensive and said he couldn't refund us for applications that had already been made. We tried calling the corporate office, but they never returned our calls. Our lawn has never looked worse, and we've had to spend even more money on weed and bug killers. We're even in the process of prepping for reseeding, which means renting a thatcher to remove all the dead grass and buying grass seed, compost, and fertilizer. Needless to say, we're really disappointed with TruGreen.

But to be fair, they did refund us for the applications that hadn't been applied yet. So that's something, I guess. But it's still frustrating that we had to go through all this trouble just to get our money back. And even with the refund, we're still out a lot of money for all the other stuff we had to buy to fix our lawn.

Overall, I wouldn't recommend TruGreen. They might seem nice at first, but they're really not worth the hassle. If you're looking for a lawn care service, I'd suggest looking elsewhere.

TruGreen is a company that promises to take care of your lawn and garden, but my experience with them has been nothing but a nightmare. I prepaid for a year of service for both my mom's house and my own, but I never saw any improvement in the weeds or ants. In fact, the ants got worse!

A few months ago, I received notice that it was my last service, and I was relieved because I had prepaid for a year and would never do that again with any company. I talked to a representative on the phone and confirmed that I wanted to cancel the service. However, after about a week, both houses got serviced, and they never had that type of frequency before as it was monthly.

I was pretty frustrated about cancelling because this service I didn't even want is over $150! (I prepaid $800 for the whole year!). After confirming that I had cancelled, I received another service weeks later! I called and emailed them, but they didn't seem to care about my concerns.

Now, I have the Better Business Bureau involved, and a few weeks later, I received another service today and another $150 bill! It's like they don't even listen to their customers.

Please do yourself a favor and do NOT use this company. They will create tons of fake debt, which lord knows what they're planning to do. I am submitting complaints now to the attorney general, and the Florida and Pinellas DBPR licensing board. It's just not worth the hassle.

TruGreen is a lawn care company that has been causing quite a stir in the neighborhood. Some of their representatives, like Kimberly Hagerty, Dale, and Ashley (Employee Badge 4346), seem to think that they can enter any property they want, even if there are no trespassing signs or locked doors. They have been showing up unannounced, without any prior phone calls, and trying to sell their services to people who are not interested.

One of their representatives even showed up in an extravagant Mercedes Benz, despite being told that the homeowner was not interested. Another representative was wandering around the property early in the morning, causing fear in both the spouse and child. This is not acceptable behavior from a company that is supposed to be providing a service.

TruGreen and their representatives need to understand that they cannot just enter people's properties without permission. They are not above the law, and they cannot give legal advice without proper authority and license. This kind of behavior is unacceptable and has resulted in a restraining order being issued against them.

It is clear that TruGreen and their representatives have too much money, time, and overconfidence. They need to understand that they are not welcome in the neighborhood and that their behavior is not acceptable. If they want to continue doing business in the area, they need to respect people's privacy and follow the law. Otherwise, they will continue to face legal action and negative reviews from unhappy customers.

I called Tru Green last year to help me with my yard, but the initial phone call didn't go well. They told me that there was nothing they could do for my yard, even though I had only been in my house for one year. I was disappointed and thought that was the end of it. However, the next week, I got a call from Tru Green in Puyallup, Washington. I was surprised, but also hopeful that they could help me out.

I even went to their office the next day to talk to them in person. I asked them to come take a look at my yard and see what they could do. A gentleman said, "Oh yeah, we looked at the aerial photos, and we should be able to help you out." They said they would over seed my yard and fertilize it. The yard was fertilized twice before they came out to over seed.

When they came out to oversee, they told me that I needed to replace my yard before they could come out and over seed it. I was upset and frustrated. Then they sent a gentleman out to explain that there was too much thatch on the yard. He also stated that he would make a note to bring out extra seed. So I had to get a Thatcher and thatch out the yard. When they came out, they did not have extra seed. They told me that if I had any spots in 30 days, I should call them, and they would send somebody out.

In 30 days, I called them, and the next person who came out knew nothing about over seeding. Every person that Tru Green sent out basically gave me different stories and criticized me for not taking care of my yard. When they told me originally that it was a spray, they just started putting down dry fertilizer. My yard looked like crap, and I called them to do it again. They came out, and my yard looked even worse. I decided to cancel the service with them.

Last week, I got an e-mail from Tru Green wanting me to renew my contract with them. I sent them an e-mail back telling them what I've written above and not to contact me in any way. However, I received an advertisement from Tru Green directed to me in the mail. I guess these people don't care about the environment. It's cheaper and less of a headache for me to fertilize my own yard. Use Tru Green at your own risk.

I've been using TruGreen's TruShield and mosquito services for about two months now. I prepaid for four months of service, but I've been having some issues with ants and mosquitoes returning even after they've been treated. I've had to call them back on a weekly or bi-weekly basis to come back and treat my yard again.

One thing that's been frustrating is that every time they come, it's a different person. If I'm not home, they don't come into the backyard even if I leave the gate unlocked and cracked open. So, I try to be home when they come and walk the new person through my property and instruct them not to spray my flowers because I have a lot of beds, birds, and hummingbirds.

This week, a new guy showed up and I walked him through my backyard, which is quite large since I have a 16,000 sq. ft. lot. I had to do some things inside, so I didn't watch everything he did. The next day, I noticed all of my flowers wilting. Within three days, all of my flowers were gone, wilted away. Some of my plants look like they're not going to make it as well. I had beautiful periwinkles, black-eyed Susans, roses, flowing succulents, daffodils, lilies, masonic, and even my 30-year-old bougainvillea blooms are dead.

I'm beyond upset and called in to complain. I was told a manager would come out within 24 hours, but nothing happened. After calling back three times, a customer service representative called me and naively accused me of lying. She said, "We did 80 homes this week and no one else said we killed their flowers." That really upset me. Then, she said they would send a manager out within a week.

Anyway, that's where I am. I decided to water my plants down, but the damage is done. I'm going to cancel my service, ask for a refund of the unused services, and tell the world about my experience. I don't trust them and won't be using them again. I'll update my review as I go through the rest of this process.

TruGreen is a company that I had the displeasure of hiring and I must say, their service is the worst and a big scam. I regret not reading reviews before hiring them. They are only good at selling and making promises that they never keep.

Let me explain why I say this. I called to inquire about their services and prices and spoke with Megan over the phone. She promised me 10 lawn services, 4 pest control services, and 6 tree and shrub services in a year for $947.39 if I paid in one go. I asked several times what the price would be if I paid monthly and requested an SMS or email with the quote. She said she would send a guy for the first application for free but needed my credit card to send this "test". I gave her my card details.

However, she "accidentally" charged my card in full when she was trying to check the prices to pay monthly. She apologized and said she could refund it but asked me to try the "test" and if I didn't like it, they would refund me.

I agreed to try it out and they came the following week, 3 days before I wrote this review. But the service was terrible. I have cameras all over my house and I saw that the guy took less than 5 minutes to spray, did a partial spray in the back, and "forgot" the other side of my house. I called the supervisor and asked for a total cancellation.

Today, I checked my credit card and they refunded me $90.00 for the visit of 5 minutes for a terrible job. I removed all the weed yesterday in the area that he did the job in less than 2 minutes, by hand. The "water" that they applied just helped the weed grow faster.

I am writing this review to warn others about their terrible service. I spoke to them again and explained what happened. They said they would refund half of the service because they did half of my house. This is unbelievable. As a service provider myself, I cannot understand how such a company is still in the market. They really have a very good marketing strategy.

I hired TruGreen for my lawn care in the late spring of 2020. I paid them $306.07 for the full year's service via my Visa credit card. However, I was disappointed to see that there was no improvement in the look of my lawn even after the treatments. I gave them some time, but when I saw no change, I called them. They assured me that they would come out until it was right. But, they missed some appointments, and the lawn did not improve. I even emailed them pictures of the weeds that had taken over, but my complaints fell on deaf ears.

Finally, I received an email from them stating that my lawn could not be cured of weeds due to new regulations in Maryland. I was shocked to hear this and told them that there was no point in selling me lawn care if they couldn't fix anything. But, they said that they could only guarantee service, not fixing the lawn, and refused to process a refund. I called the local TruGreen office, and they told me that they had never heard of any such regulation that would prevent them from fixing my weed problem. I asked them to come out and take a look, but they did not show up.

I then emailed their main office again, but I couldn't call them as the wait time was three hours, and they would hang up in the middle of the call. I told them what I had learned from their local office and demanded that they either fix the lawn problem or refund my money. But, they did neither and stopped the treatment altogether. I was left with no choice but to tell my credit card company to refuse payment as they refused service. The credit card company took up the matter, and TruGreen finally agreed to process a refund of $306.07.

However, just a day after the refund was processed, I noticed that they charged me $179.53. When I inquired, they said that the refund was a mistake and that the services already done amounted to $179.53 and were valid. I was furious and told them that they had no right to charge my card without my authorization. I informed my credit card company, and they took care of the matter.

In March 2021, I received a phone call from TruGreen on my answering machine, stating that they were looking to collect $306.07. Then, in early April, I received a collection notice from IC System/TruGreen Processing Center called "Valid Collection," stating that $306.07 was due. I tried calling them, but the wait time was three hours, so I sent them an email stating that this was an invalid collection and that they had a week to inform me of that error. But, they did not respond, leaving me with no choice but to pursue this matter further.

In conclusion, TruGreen is a fraudulent company that uses dirty business practices. They promise to fix your lawn but fail to deliver on their promises. They refuse to process refunds and charge your card without authorization. I would not recommend TruGreen to anyone.

Today, October 31, 2023, I received text notifications that a technician was on his way to service my property (9:55a), had arrived at my property (11:44a), and had completed service (11:52a). I work from home so whenever I receive these notifications I am able to see when all of these events "take place". My home office is positioned in front of the window right outside my front lawn. The problem is that no service was ever performed today. This isn't the first time this has happened. Although I received no service, I was promptly billed $99. This is unacceptable. Not only this, but my lawn isn't thriving. It is in worse shape than it was before I began the service 3 years ago. I am disappointed because I really gave the benefit of the doubt here. You have to do better as a company!

I called several times always asking for grub treatment. They came out 3 different times and each time fertilized our lawn with in 1 week. My lawn was burning up. I hate this company. They don't listen to what you are telling them. We walked out with the first guy and showed him the spots and asked him to treat grubs. He said ok and then fertilized. We were told several times that a manager would call us and they never did. Awful company. I never did get the grub treatment.

About three weeks ago, they came to service my lawn. I pointed out my property areas and watched from my back deck. There were two technicians and one told the other not to bother going to a large area of my lawn to spray for weeds, because he didn't see any. I thought that I was paying for weed prevention spraying. Since then, I noticed a large area, of my curb strip, that is burned from too much fertilizer, were they loaded and unloaded the spreader.

Today (09/05/2023 ) technician showed up and rang doorbell - we did not answer because we were walking our dogs around the block. As we arrived home the technician was parked in front of our neighbors house and watched us enter our house as he simply drove away. I have several cameras and I can tell you that he spent LESS than 3 minutes spraying my whole property, Documented on camera. He also didn't spray the area that I mentioned in the first treatment, again.

Please be advised that I made several calls about aggressive treatment for weeds and crab grass. I had my first weed treatment on July 17th and it did absolutely nothing! I made so many calls to customer care and they are all not listening to the issue. I requested to speak to a manager please have one call me asap.

The technician that came out today 8/28 at 3:45 p.m. only put fertilizer down and didn't address the original complaint about weeds and crab grass removal.

Contracted for one year service. The day after the 3rd service, my front lawn displayed a 10 x 15 foot burned out section, this after my lawn was coming along nice. Two visits from mgmt denied responsibility, with the latest one claiming “drought” as a cause. RIDICULOUS! I’ve been watering everyday due to new plantings and it certainly isn’t from lack of water. They refuse to take responsibility, the last rep laughed at me, asking me if he should apply anything to the area. RIDICULOUS! They will destroy your lawn and deny responsibility.

I have been a Trugreen customer for over 8 years and every year I call in and negotiate the rates for the season. This season on 4/25 I spoke w a Kennda and we came to an agreement on this year's rates. When I started receiving the invoices, they were not the agreed amounts and now I was getting bullied by the office saying they cannot honor what was agreed upon and they also told me that I had over seven thousand square feet of lawn in which I have 4,871 square feet...After speaking w a rep on the phone I had proved him wrong on their estimated square footage and told them they should honor what was agreed by Kennda and he said he didn't know who that was and had no record.

At that point I cancelled for its the point, if you agree on an amount, you don't call a customer and change things mid season. You wait and adjust next season.

Everytime I speak w a rep they say the line is being recorded, but never seem to collect the right info or instructions to perform or any issues you have.

I will do my best to spread the word that Trugreen does not honor agreements!

I declined a renewal of service after a phone call with one of the sales Representatives called, I let her know that I didn't want to renew my service for this current year. However, a technician came out anyway and sprayed my lawn, about a week later I received a bill and called the company to remind them that I had declined the new service, and refused to pay the bill, since this was not authorized by me to do. The office staff informed me that they could take half off the bill since there was no NOTES in their system showing I declined the service. SO, I get to pay for your office not taking notes? excuse me, but NO.

truGreen is a company that I wouldn't recommend to anyone. Their customer service is just plain rude and unhelpful. I had a problem with my lawn and when I called them, they didn't seem to care at all. It was like they were just trying to get me off the phone as quickly as possible.

The lawn workers they sent to my house were also very incompetent. They didn't seem to know what they were doing and my lawn ended up looking worse than before they came. When I complained to the manager, he made all sorts of false promises about how they would fix the problem, but nothing ever happened.

Overall, I would say that truGreen is a company to stay away from. They don't seem to care about their customers or their work, and they just make false promises to try and keep you as a customer. Save yourself the trouble and find a different lawn care company.

But then they just don't show up when they say they will. And when they do show up, they don't do what they said they would. I had to call them multiple times to get them to come back and finish the job. And even then, they didn't do it right. My lawn still looks terrible. I wouldn't recommend TruGreen to anyone. Save your money and find someone else to take care of your lawn.

truGreen is the worst lawn care company ever! I mean, seriously, after four applications, my yard is still full of huge weeds. What's the point of paying for their services if they can't even get rid of the weeds? And to make matters worse, they used something that burned and killed a huge proportion of my good grass. It's like they don't even care about the quality of their work or the satisfaction of their customers. Terrible, just terrible!

d would not recommend to anyone. TruGreen is a complete waste of time and money. My lawn looks worse than it did before I hired them. The weeds are out of control and they don't seem to know how to get rid of them. I was promised that they would come back and treat my lawn again, but it took them weeks to do so. And even after they came back, the weeds were still there. It's like they didn't even try.

I don't understand how they can call themselves a lawn care company when they can't even take care of the most basic problem - weeds. I feel like I've been scammed. All they do is make false promises and take your money. I would never use them again and I wouldn't recommend them to anyone.

Save yourself the hassle and find a different lawn care company. TruGreen is not worth your time or money. They are a complete disappointment and I regret ever hiring them. Don't make the same mistake I did.

TruGreen ain't worth it, folks. They messed up the paint on my crib when they were trying to get rid of some stains. The dude in charge, Ed, straight up denied it even though the tech who did the job admitted to it in writing. And when I tried to get in touch with him, he wouldn't even pick up the phone. Talk about bad customer service, am I right?

And that ain't even the half of it. They didn't even do a good job on my lawn. I mean, isn't that what they're supposed to be good at? But nah, my grass was still looking raggedy after they came through. Save your money and find someone else to take care of your yard.

I gotta say, I was pretty excited when I hired TruGreen to take care of my lawn. My neighbors were always complimenting me on how green and lush it looked, and I wanted to keep it that way. But man, was I in for a rude awakening.

After a few weeks of TruGreen's services, my lawn started looking worse than ever. Weeds were popping up everywhere, and there were these weird brown patches that I'd never seen before. I tried calling customer service, but it was impossible to get through to anyone. They kept telling me to use the live chat feature, but even when I did, I never got a response that actually addressed my concerns.

I'm beyond frustrated and angry at this point. I mean, just look at the before and after photos. It's like they did the exact opposite of what they were supposed to do. I wouldn't recommend TruGreen to anyone, and I'm definitely going to be looking for a new lawn care service ASAP.

I gotta say, TruGreen ain't the best lawn care service out there. I had some serious issues with them and their customer service is a joke. They straight up killed my grass and shrubs, and when I tried to get in touch with someone who could help me out, it was like talking to a brick wall. I couldn't even get through to a manager or anyone who could actually do something about the mess they made.

Honestly, I think they should change their name to "TruDead" because that's what they did to my yard. It's a real shame because I was hoping they could help me get my lawn looking nice and healthy, but instead they just made things worse. I mean, if you're paying for a service, you expect them to actually do what they say they're going to do, right?

And don't even get me started on the whole replanting thing. If they're going to destroy your yard, they should at least be responsible for fixing it. But nope, they just leave you with a dead lawn and a bunch of dead shrubs. It's like they don't even care about their customers.

Overall, I wouldn't recommend TruGreen to anyone. There are plenty of other lawn care services out there that actually know what they're doing and care about their customers. So save yourself the headache and go with someone else.

I've only had TruGreen come out twice now, and I gotta say, I'm not impressed. Both times I watched them from my window, and it seemed like they barely sprayed anything. Maybe they hit 20% of my yard at most, and they completely skipped over all the spots where I actually have weeds. This last time, they even sat in their truck for a while before finally getting out to spray for a minute in the middle of my front yard. Then they just skipped the back altogether and left a long service summary at my door.

Honestly, I'm pretty disappointed. I was hoping for better results, but it seems like TruGreen just isn't cutting it for me. I think I could do a better job myself, and I'm seriously considering cancelling my service and asking for a full refund. It's just not worth the money if they're not going to do a thorough job.

Overall, I would say that if you're looking for a lawn care service, you might want to look elsewhere. TruGreen just doesn't seem to be up to par, at least not in my experience. Maybe they'll improve in the future, but for now, I'm not impressed.

I gotta say, we tried TruGreen's service a while back and it wasn't all that great. They were supposed to come out and take care of our lawn, but half the time they didn't even show up! And when they did, the technician didn't even listen to our instructions about our fenced-in yard. It was a real hassle, so we decided to cancel the service and told them not to bother us anymore.

But now, a whole year later, they won't stop calling us! They're blowing up my phone and my wife's phone all the time. And when I finally got fed up and called them back, the guy who answered was super rude and hung up on me without even saying anything. Like, seriously? Don't they know that caller ID exists?

Honestly, I wouldn't recommend TruGreen to anyone. They don't seem to care about their customers or their instructions, and they're super annoying with all the phone calls. Save yourself the trouble and find a different lawn care service.

So, I had a pretty bad experience with TruGreen. I stopped using their service almost a year ago, but they still charged me without any warning. When I called to complain, they refused to waive the fee because they said I still owed them for two treatments that I had already paid for. I was never told that my subscription would be automatically renewed, even though I had canceled it. It was really frustrating.

To make matters worse, I canceled because their mosquito treatment service just didn't work. I was getting bitten left and right, even after they had supposedly treated my yard. And when I tried to get a refund or some kind of compensation, their customer service was just terrible. The first person I talked to confirmed that I had canceled, but then the supervisor I spoke to later said there was no record of it. It was a total mess.

Overall, I would not recommend TruGreen to anyone. Their product is not effective, and their customer service is just awful. Save yourself the headache and find a different company to take care of your lawn and pest control needs.

I'm a senior citizen with health issues, I was hospitalized June 16th, heart condition, I phone TruGreen a week ago about my lawn service and informed them that I know longer need their service, due to Finacial difficulty. they didn't

cancel my service and came a week later to do pest control application $117.19.

I called and was thus told they just moved my date up, that's not what I requested.

Told that they didn't do suspensions, they would move the date up. Is not a suspension the same as (Cancel), and if not, why was I not told this?

Now I'm out of $117.19, and they are refusing to refund my money. for a service

I clearly didn't ask for it. The ref asked for the Manager, and he would not speak to me.

They said they would escalate the issue somewhere else. Because I need my medicine now not next week. Now I must borrow the money.

Notified them a week ago and was told everything was to be taken care of and that when I wanted the service again just let them know.