TruGreen
Reviews and Complaints

1. for whole year service, my new yard is getting worse and worse;

2. finally they successfully killed it one month before the service ends;

3. managers have no ability to solve problem at all ;

4. half year past, i finally forgot this painful time and i receive a letter saying that i owe them huge money from a third party to collect for them

I will never never tough this horrible company , really a experience

I have called and called written and written to Tru Green locally in the Raleigh area... I have asked that someone who knows what they are doing come and walk the acre why the grass does not grow. The house to the left of me has another lawn provider.. and his lawn full and green. The house to the right the guy takes care of it himself.. and is lush. The common area across the street - only gets cut and it is extra lush.. There are 15 homes here and my lawn is the worst. I only ask to be the second from the worst. If I were Tru Green I would never put a sign out saying this lawn is cared for by Tru Green. Think it would be useful for a Tru Green exec to become an Under Cover Boss... and experience what the client sees. [protected].

Trugreen arrived at roughly 6:40am on Saturday 3/26 and sat there doing nothing for nearly 20 minutes until I got dressed and tried asking the driver to turn off his loud engine. He declined to do so but shortly after our encounter, he departed.

It is a lousy irresponsible company that has no organization. All calls are handeled or rerouted to foreigners in Carribean who speak broken English which is difficult to understand. There are no dispatch, managers or customer service to handle complaints. We waited for technicians for a whole day to show up but no one showed up or called.

true green export jobs to foreigners in foreign countries who do not speak English or have such a bad accent and broken english pronounciation that it is difficult to understand them. the company export job tyo foriegners who are incompetent to help customers. i had to make 7 calls in one day to find out if a contractor will show up today and i could not get any answer. the contractor did not show up and my time wasted for the whole day . this is a disorganize broken company which has no respect or value for customers and cares only to cheat customers out of money and providing bad service.

I had my front lawn replaced with zoysia grass in late November of 2020. In January of 2021 I hired and paid $547 to Tru-Green for a 12 month lawn care.

They came in January and began servicing my lawn. I started getting sedge growth and informed them of the same. Supposedly they put applications of some kind of sedge killer and as the sedge multiplied weekly, until by July my entire lawn was infested with sedge, overtaking my entire lawn. I was always given a receipt with recommendations to water my lawn and making me aware of the new growth of noxious weeds in my lawn. They were treating it. Why wasn't it going away. One morning in August I woke up to my lawn dying. I immediately contacted them and they came out to see it. Yes, they agreed that it was dying because I wasn't watering. That is not true. I am allowed 24K gallons per quarter and have to pay for anything over that I had to pay for. I live alone and never used 24K gallons, but because I was watering I received a bill for 48K gallons of use. I had been told early on by a Tru-Green representative that I should placed a tuna can in my yard to measure that one inch of water was in there. I did this. Tru-Green not only did not eliminate the sedge, they killed my lawn. Now that I have no lawn, I have received an invitation to "come back" to which I wrote notes all over the form reiterating what I have said here and mailed it back to them. They offered me no relief to replace the lawn they had killed.

TrueGreen talked by wife into a bulk pre-pay of over $800. After a few months it was clear in the lawn that it was turning yellow. Now they call us and when we answer the phone they seem to not hear us and hung up. So we call back and they "leave a note" to call us back for the next rep. This process goes round and round every day with no end in sight. This has been going on for 4 days now and they refuse to issue the refund without talking to us but they can't seem to do that and they only try once a day.

2nd Treatment this year burned the entire back yard. New tech applied wrong or too much chemicals to Fall Season grass burning it within two days of application. I went Round and Round with customer service and matter is still not resolved. They tried to aerate and re-seed which did nothing as they did not even apply a straw to hold the seed in place. It all washed down into my slate path and I now have grass growing where it should not.

I have canceled my service and still trying to get my money back. So much for the 100% satisfaction guarantee!

Disappointed to say the least!

Trugreen came out on oct 2 and i am assuming he was a trainee because there was another gentlemen just sitting in truck doing nothing until he came to check out the damage worker one did to my yard and decided to throw some seed down and leave the scene. They also left a huge oil stain on my driveway. I called and complained and still not resolved. The customer service department is a joke. They will take your name and note the complaint and will say a manager will reach out. If you are unable to pick up the phone right when they call and have to call back you are forced to go back in the ridicules round robin customer service again. Just a vicious circle. I sent pictures of damage and still nothing.

I was talked into prepay for a great discount. Had good success for the first 6 treatments, on the 6th I notice the tec. after normal spraying from the truck, he put a back pack and went around the front yard spraying. The next day the yard started turning yellow and in a couple days 1/3 rd had died and I sent emails, called left messages. Finally got thru and they sent the supervisor out and he said it was somethings else causing the problem, I ask what and that is was that last tec. he just told me a bunch of BS and sent another tec. out and retreated, again more grass died, they retreated 6 time total and each time I lost more grass. The supervisor came out and planted plugs of grass, a waste of time. The front yard is almost total gone and they wont do anything but ruin my yard, now mostly dirt. I canceled my service. I'll have to finish killing my yard and resod in the spring. I'm so upset I don't know what to do. I did ask for my money back.

Last year I prepaid for aeration and six lawn treatments. I assume lawn treatments are once a month. I get first treatment last year and remaining five this year. I get a charge on my credit card for a "seventh" treatment this year. They charged me for two treatments in one visit. Whaaat? No where is it stated on their site that the last visit on prepaid service is counted as two treatments.
I disputed the charge on my credit card. I called TruGreen and complained that I shouldn't be charged for seventh charge and that I actually only received six treatments as agreed to. Also, customers should be able to cancel service through the website.
It's a shame their billing practices are predatory and unscrupulous. They don't even let you know what your new rate will be until it's charged to credit card. There's no communication between Trugreen and their customers. It's a shame because my lawn is looking better.

My wife and I decided this year to go back to using a lawn service this year because our lawn was beginning to thin out and get weeds. We went with TruGreen.
This fall we decided to go ahead and pay TruGreen for the very expensive "dethatch and re-seeding" service for our front lawn. To say I was disappointed with the dethatching is putting it mildly. The guy was racing through the entire job…in fact, he spent a total of about 7 minutes dethatching the entire front yard … and that includes driving the machine on and off the trailer!
But the real problem was the re-seeding. He was so sloppy in his work that he spread seed all over our three-year-old permeable paver walkway. That's the only area where the seed has really taken off … and now I need to go back and kill it so the walkway remains as permeable as it was. Besides, I don't WANT grass growing between the pavers! Do people no longer take any pride in doing their job right?

Lawn Sprinkler system damaged with Trugreen service -
I used TruGreen for extra seeding with aeration service. After the service on 9/30/2021, I had my Lawn sprinkler system technician come in for winterizing the system that evening. To my shock, when we turned the system on, multiple sprinkler heads were broken and the drip lines were damaged causing heavy leaks. I sent the repair estimate from the Sprinkler technician to TruGreen rep @ customer service addressed to Michael at [protected]@trugreenmail.com on 10/2/2021. So far no one showed up for evaluation or called me for further resolution.

True green website has bars on one side upper end. When clicked the bars list os services show up. One of them is "Trees and shrubs"
I called them to get shrub brush overgrown remove and yard work clean up.
I clearly explain I want to remove Ground cover Junipers and English Iveys invasive overgrown. After yard cleaned I agreed for mosquito treatment.
I did not pay in advance I want to see the job and plan to pay when service done.
They send one guy to spray mosquito before yard clean up. I asked the guy about yard work question; he responded "okay" a meaningless answer to my question. And immediately left.
The next person come I immediately asked bc he also wear costume as if ready to spray. He said he is a Tech I asked I want cut and removed unwanted ground covers English Ivys and Junipers. He said "Trugreen only spray for lawn" I explained I did not request the lawn service I want to clean up Ivys and Junipers first. He immediately left.
I called I entered in website to not send services I did not request. The women on phone assured me she will clear up my name.
But I get text messages again and again scheduling follow up sprays. I called several times voice announced "waiting time is 15 mins" No option for cancelling complaint or customer service. I cannot leave message. I submit again in web as above. I dont know how to tell them to stop my name bothering me with text msg but I cannot txt them back

I paid for a year. They came once to treat the yard in Aug11 Never came back so I finally got someone on the phone and they just came out today.sep29 But it was marked as a free service. ?They came earlier than time indicated so I missed talking to Robert. but was promise by salesman they could get my yard looking golf course standard, which I doubted.i just wanted the weeds gone and a healthy lawn.i never got call backs from local or the main office. So it's fishy to me.

I have been having multiple issues with TruGreen all year long. Multiple applications, yet still weeds everywhere. On 08/19/2021, I paid $706.11 and requested final lawn service and aeration/over seeding be completed on my lawn in September of 2021. After three failed scheduled appointments with TruGreen cancelling each time, I called on 09/20/2021, to cancel my service and asked for a full refund.
On 09/21/2021 I was issued a partial refund of $517.25. On 09/24/2021 Trugreen performed the aeration/over seeding service despite the fact that I had cancelled my service and was issued a refund. I did not ask them to perform the service, nor did I authorize any additional charges ($544.95)as I already paid for this service back on 08/19/2021.

This company has removed money from my checking account without permission on 3 separate occasions. Iam billed without ever knowing if my lawn is being treated. Have received 4 different invoices with 4 different invoice amounts. No one at call center can explain why and refuses to put me InTouch with supervisors. I have talked with 6 different call center agents from Michigan to Texas Had only one that was reasonably nice . Horrible customer service . Ill be spreading the word! Thieves!

Spoke to Yolanda to cancel our service. She was nice at first. However now she is telling us what the company "can't do" for us and there is no one higher than her to speak to or email. True Green has used chemicals that have ruined our lawn. We have called on these issues prior and the last time, a gentleman came out from Fellsmere on his day off and he admitted True Green was using chemicals on our lawn that ruins it and burns it. True Green always comes when it rains. We have been told not only by True Green's very own landscaper but other landscapers that this should not be happened and the chemicals used are ruining our lawn. The man that was here from Fellsmere said he took pictures and sent them in and made note that the chemicals are in deed ruining our lawn. Not only are we not paying for today's service, we are seeking our money back for each time True Green came out after the man from Fellsmere came. This is unacceptable.

Sept 7, 2021

TruGreen Eric T didn't spray for mosquitoes at my home. I have cameras front and back. Eric T sent a notification that he is at my home to spray for mosquitoes at 11:38 am. I have video of my front yard that shows me going out there at 11:40 and there was no truck.

Then my cameras go off and your lawn sprayer arrived. I went out and talked to him, Daniel said he was there for the army worms, but didn't have any product to spray. Why would you send him to my house without product.

Anyway, while we were talking my True Green app go off again and says the Eric T completed my mosquitoes spray. I showed Daniel and he can confirm Eric T was pulling a scam and was not at my house.

This is the third time. 2 mosquitoes and 1 lawn spray that your employees did not perform the service they were suppose to do, but said they did.

Very dissatisfied with your service. I called an complained to your 800 number and ask to speak to a manager 3 different times and your phone person said they would have him call me. No returned calls.

Makes me wonder if the managers are telling there employees to not provide the service just say you did. I was told 3 times a manager would call me back, but they never called.

I called Randy at +[protected] who sold me both the mosquitoes and lawn service. I paid in full for the year. But once again Randy did not call back. That makes like 5 or 6 times he didn't respond. Most likely because he knows what is going on and doesn't want to deal with it.

I choose TruGreen because they are number one. But I can't believe with the service the provided me that TruGreen will stay number one.

If I don't get a call from a manager I am going to tell my story to social media.

Dan Galyas
Woodstock GA