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TruGreen Customer Service Phone, Email, Contacts

TruGreen
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www.trugreen.com

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1.7 10 Reviews 275 Complaints
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TruGreen Complaints 275

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S
11:06 am EDT

TruGreen Lawn care

I have been trying to cancel my account #[protected] because TruGreen's service has not been responsive and the service has been poor. TruGreen's website does not allow this to be done on line. You have to call a customer service number, but you get put into a voicemail queue that tells you to hold for 1 - 2 hours. The voicemail says that you can ask TruGreen to call you back, which I tried, but no one has called me back. My credit card has changed, but I will not be updating my payment information or making a final payment until TruGreen confirms my cancellation. If TruGreen does not respond to this complaint within 7 days, I will file a complaint with the Better Business Bureau, the FTC, and the DC Attorney General's office.

Desired outcome: Cancel my lawn care service immediately.

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A
4:57 pm EDT

TruGreen I have tried to discontinue service, both online and phone. Please note that customer 7005856110 no longer needs service

Customer andrew rio {7005856110} no longer wants service.I have called several of numbers listed and the same response is 2 to 4hour wait time.

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D
11:26 am EDT

TruGreen Customer Service

Customer Service for TruGreen is ridiculous. I paid for two applications in 2020 for the 2021 season. It is April 12 and my first pre- emergent service has not been applied. It took a month and a half and 7 phone calls and an email to get through to someone. The lawn service personnel that apply the product are great, but the company is horrible. They are a nuisance with sale calls, twice a week, and rude. Done with them after this year.

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J
11:15 am EDT
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Notified my manager that the battery on my new Isuzu truck was dead. It died at the shop. Manager Josh was notified. He then stated we don't have anymore trucks available. I was told to go on my route anyway and get a jump from a customer as neeeded. I did as told and my truck died in Venice. I informed Josh that I should go home if unable to perform my job...

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N
3:07 pm EDT

TruGreen Not doing what was promised

Trugreen was supposed to spray our 5000 sq ft yard as well as docan aeration. The 1st worker sprayed from his truck to the door, left a flyer that was not accurate to our yard (he never looked at the yard)c then packed up and left. After the 1st complaint they had another worker spread seed in the back yard even though he was supposed to spray all the yard. After another complaint a 3rd worked sprayed a tiny section of yard and nothing else. I now have more weeds than I ever have and am still waiting for the actual service I payed for. The boss was just happy they showed up.

Desired outcome: Nobody use them again.

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M
9:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I spent 700.00 on a Trugreen contract to take of my lawn. Fertilizing, weed killing, chinch bug killing and Aeration. I also have cameras all around my home. Those cameras showed me why the weeds weren't dying. The tech wasn't spraying the entire lawn. I could not tell how much pot ash was being laid on the lawn for fertilization. The lawn not only didn't...

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J
5:42 pm EST
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Starting in July through October of this year, I have called & spoken to various customer service reps to name a few: I spoke to a Michelle on 8-12-20 in Crestwood, IL supposedly the manager or Terrance on 10-30-20 in Lancaster, PA (Case # 72956). Every one of them said that they would follow up with me and send someone out to walk the property with me to...

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N
7:25 pm EST

TruGreen Service killed my honey bee hives

Neighbor had her lawn sprayed for mosquitos at dusk when the bees are flying back to the hive. I told the chemlawn guy about what happened. Corporate called to let me know it must've been the other block that was spraying. [censored] I say, they were dying as they were spraying their poison in the air. They'd rather blame and distort the reality than accept responsibility for their actions. I tell you, if they're killing the bees, what else are they killing?

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12:43 pm EDT
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I have repeatedly call Trugreen about the grubs eating the grass on my front lawn. They will not schedule someone to come onsite in a timely manner, so the insets continue to eat my grass for another 4 days. I've been complaining weekly and spoken to multiple CSR's who can't seem to get me the service needed to resolve the problem. A technician finally...

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L
12:04 pm EDT

TruGreen Weed control

The technician failed to kill ANY weeds with the second application. After 3 weeks I had TWICE as many weeds. I made 5 or 6 calls for FollowUp service. The district manager kept changing the technician to the one who did poor service. I kept cancelling. He finally called me but was very difficult to understand, continually interrupted me while I was trying to describe the problem, and insisted that he was going to send back the technician that did a poor job.

I believe TruGreen should refund the $70 I paid for that service since they didn't come back and do a FollowUp spray.

I would not recommend their service to anyone.

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L
7:59 pm EDT
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On august 18, 2020 a new technician arrived to provide herbicide treatment. I walked the entire yard showing him where the problem areas were. Predominately sedge and spurge. (on my initial treatment in june, the young man sprayed and within 5-7 days the weeds were completely dead.). After waiting almost 2 full weeks I noticed that not only were the...

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S
11:58 pm EDT

TruGreen Over seeding with the wrong seeds for over a year!

We were with Tru Green for over a year. I started to notice the different colors
in my lawn, As well as the weeds that started to sprout up. They would usually come while I was at work. I would call and complain about light spots, and weeds. they would come out to spray and seed, treat etc. One day I was off work, They were there treating, So I asked what they had been putting down, Because it wasn't working. That's when they informed me they had been using Fescue seeds, Even aerated my lawn and over seeded in January.
That's when I told them I have Bermuda grass and not Fescue. So they have been putting fescue seeds down for an entire year, Now it looks like I have two
types of grass grown. Every time I would complain, they would only send some one out to just put more Fescue seeds out, And say that I have crabgrass. Which I didn't have before, Now my entire lawn needs replaced!

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A
2:47 pm EDT
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I have had Trugreen since 2013. my account #[protected]. since 2016 I have prepaid for yard services. The Statement for the service shows that I will receive 5 yard treatments and 1 sulfur treatment. The total of the costs for the services is listed on the statement. Unfortunately I was later billed for the sulfur treatment which I had prepaid. This year I...

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T
2:42 pm EDT

TruGreen Spraying herbicide

I have four trees that are now dead on my front lawn, last year they were fine. I actually just planted two of them last year. They are all different kinds. I had an arborist come and take a look at them and he said that they were killed by a herbicide. True green is the only one putting herbice on my lawn. I have tried to get in touch with someone to see what can be done about the problem but the switchboard person just tells me someone will get back to me.

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H
7:22 pm EDT
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I prepaid in Dec. 2019 for six applications. The first was suppose to occur the week of 5/18/2020. then I was scheduled for the week of 5/26/2020 now I'm scheduled for 6/8/2020. The first application is time sensitive, thus will not have any impact, now. Besides my neighbor has received three (3) application services from this same company already in 2020.

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W
9:22 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My neighbor has Trugreen service and the treatment that they provided over sprayed my property 6-10 feet. The are completely wiped out my Tall Fescue lawn along the adjoining property line. See attached photos taken today. I have contacted Brian at the local branch in Greenville, SC and we discussed possible outcomes to make repairs. I have tried on several...

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W
1:57 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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TruGreen Yard care

TruGreen is horrible... you cannot speak to a direct person in Chattanooga and Judy does not help, just patronizes you. We have Bermuda grass on about a quarter acre with weeds EVERYWHERE in the dead of winter. In good faith we have tried them for over a year and they don't care. How can their techs be here 3 to 4 minutes and get a yard my size covered. OH and it doesn't matter who the tech is... they are in a huge rush. We plan to cancel our service and will post in our neighborhood website NOT TO USE TRUGREEN. GOOD LUCK trying to get through the companies structure and barriers to connect with LOCAL support. This only letting me send two pics...

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K
5:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TruGreen unethical behaviour

I prepaid for my service then get a bill from collections 6 months later stating I owe more. The bill does not have a number to call to dispute. I called the customer service 3 times and the manager jason #23265 was extremely unhelpful. He told me the collection agency was simply a division of trugreen, but would not even try to provide a number to direct me to a person who could.

The collection company is called system.

Extremely unethical and what a horrible way to treat customers.

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A
5:40 pm EDT

TruGreen general service

This is such a scam, they did 6 applications so far with no progress at all, I keep asking to meet the service rep when they come in for several times that was requested and they never confirmed an appointment, they just keep showing up while we're not present.
After several complaints, they asked to do a free application to make it up and after they did I was still charged for it.

Requested to cancel this scam service, they started to speak very rude and didn't accept to refund the charge for the free application and didn't send any confirmation for my cancel request.

I need a full refund for all charges been deducted from my card for 6 months now.

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C
4:03 pm EDT

TruGreen keep coming when told not to

Company automatically renews service and ignores customer request to stop service! Their product is a waste of money and does nothing for the lawn and costs 4x what is available in the lawn center of Walmart.
The when you don't pay them they send your bill for service never requested to a collections agency within 90 days. Awful customer service and will not waive the charges. Further on they bug the hellnout of you for the money!

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About TruGreen

Screenshot TruGreen
TruGreen is a leading provider of lawn care services in the United States. With over 40 years of experience in the industry, TruGreen has established itself as a trusted name in lawn care, providing a range of services to help homeowners achieve a healthy, green lawn.

The company offers a comprehensive range of lawn care services, including fertilization, weed control, aeration, and pest control. TruGreen's services are designed to address the specific needs of each lawn, with customized treatment plans that take into account factors such as soil type, grass type, and climate.

TruGreen's team of lawn care experts are highly trained and knowledgeable, with a deep understanding of the science behind lawn care. They use the latest technology and techniques to deliver effective, long-lasting results, and are committed to providing exceptional customer service.

In addition to its lawn care services, TruGreen also offers a range of tree and shrub care services, including fertilization, insect and disease control, and pruning. These services are designed to help homeowners maintain healthy, beautiful trees and shrubs that enhance the overall appearance of their property.

Overall, TruGreen is a trusted and reliable provider of lawn care services, with a proven track record of delivering exceptional results. Whether you're looking to improve the health and appearance of your lawn, or simply want to maintain its current condition, TruGreen has the expertise and resources to help you achieve your goals.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with TruGreen in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with TruGreen.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

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- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
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Remember to follow these steps when filing a complaint against TruGreen on ComplaintsBoard.com.

Overview of TruGreen complaint handling

TruGreen reviews first appeared on Complaints Board on Jun 11, 2007. The latest review Lawn 'Service" was posted on Oct 31, 2023. The latest complaint Prepay plans was resolved on Nov 05, 2021. TruGreen has an average consumer rating of 2 stars from 285 reviews. TruGreen has resolved 53 complaints.
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  1. TruGreen Contacts

  2. TruGreen phone numbers
    +1 (800) 464-0171
    +1 (800) 464-0171
    Click up if you have successfully reached TruGreen by calling +1 (800) 464-0171 phone number 0 0 users reported that they have successfully reached TruGreen by calling +1 (800) 464-0171 phone number Click down if you have unsuccessfully reached TruGreen by calling +1 (800) 464-0171 phone number 0 0 users reported that they have UNsuccessfully reached TruGreen by calling +1 (800) 464-0171 phone number
    New Service
    +1 (800) 458-4186
    +1 (800) 458-4186
    Click up if you have successfully reached TruGreen by calling +1 (800) 458-4186 phone number 0 0 users reported that they have successfully reached TruGreen by calling +1 (800) 458-4186 phone number Click down if you have unsuccessfully reached TruGreen by calling +1 (800) 458-4186 phone number 0 0 users reported that they have UNsuccessfully reached TruGreen by calling +1 (800) 458-4186 phone number
    Customer Service
    +1 (401) 732-6883
    +1 (401) 732-6883
    Click up if you have successfully reached TruGreen by calling +1 (401) 732-6883 phone number 0 0 users reported that they have successfully reached TruGreen by calling +1 (401) 732-6883 phone number Click down if you have unsuccessfully reached TruGreen by calling +1 (401) 732-6883 phone number 0 0 users reported that they have UNsuccessfully reached TruGreen by calling +1 (401) 732-6883 phone number
    Head Office
    +1 (844) 567-9909
    +1 (844) 567-9909
    Click up if you have successfully reached TruGreen by calling +1 (844) 567-9909 phone number 1 1 users reported that they have successfully reached TruGreen by calling +1 (844) 567-9909 phone number Click down if you have unsuccessfully reached TruGreen by calling +1 (844) 567-9909 phone number 0 0 users reported that they have UNsuccessfully reached TruGreen by calling +1 (844) 567-9909 phone number
    More phone numbers
  3. TruGreen emails
  4. TruGreen address
    860 Ridge Lake Boulevard, Memphis, Tennessee, 38120, United States
  5. TruGreen social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
  7. View all TruGreen contacts
TruGreen Category
TruGreen is ranked 2 among 26 companies in the Lawn Mowers category

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