LawnStarter
Reviews and Complaints

Review for Lawn Starters:

I had an extremely disappointing experience with Lawn Starters that I feel compelled to share so others can be aware of their poor business practices.

While performing lawn care services at my property, their worker damaged critical electrical infrastructure by knocking down the electrical wires connected to a transformer in my backyard. This reckless mistake not only caused a small electrical fire** but also cut off power to the entire block for 45 minutes. Even more concerning, the worker attempted to leave the scene without notifying anyone. He only stayed because the homeowner returned and caught him in the act. When confronted, the worker admitted he didn’t know what to do and was planning to just leave without reporting the damage.

Afterward, dealing with Lawn Starters' customer service was an absolute nightmare. Despite being fully aware of the damages caused by their employee, they refused to take full responsibility. They initially tried to force me to go through the person listed on the account, not the homeowner, wasting valuable time. When they finally agreed to discuss payment, they only offered to cover half of the repair costs. It wasn’t until I threatened legal action that they promised to pay the full amount.

But it didn’t end there. After I completed the forms they sent to finalize the reimbursement, the company suddenly stopped responding. When I followed up, they claimed they never sent the payment agreement email, even though I have the email as proof. Their pattern of avoidance, delay tactics, and dishonesty is shameful and unethical.

I strongly urge anyone considering Lawn Starters for lawn care to rethink their decision. Accidents can happen, but how a company handles those accidents speaks volumes. Lawn Starters has shown they are not trustworthy, not transparent, and will avoid taking responsibility at all costs. If you value accountability, honesty, and professionalism, do yourself a favor and hire someone else.

Lawn Starters caused extensive property damage, tried to dodge responsibility, lied about their communications, and only took action after threats of legal action. Avoid at all costs.

I have been a customer of this lawn mowing company for over two years. Yesterday, I observed that they did not bag the grass clippings, resulting in a significant amount of grass residue remaining on the lawn. The work was substandard and the appearance was unsightly. I subsequently took photographs and submitted a complaint. The company responded by stating that bagging the clippings is an additional service that costs $15 extra. However, they offered a one-time $15 credit to cover the bagging and suggested that I consider finding a new professional. It is unreasonable to charge an additional fee for bagging clippings; this should be included in the standard lawn mowing service. This lack of professionalism is disappointing.

Are you looking for top-notch lawn care service that goes above and beyond? Look no further than LawnStarter! With a 4-star rating from satisfied customers, LawnStarter stands out for its exceptional service. Customers rave about the professionalism, attention to detail, and prompt communication provided by the lawn care professionals. Whether you need regular maintenance or specialized services like leaf removal or landscaping, LawnStarter has you covered. Experience the convenience and quality service that so many customers have praised. Trust LawnStarter to transform your lawn into a beautiful outdoor space you can enjoy!

My LawnStarter grass cutting contractor, Nelson, did a great job cutting my front and back yards today! He arrived on time on the scheduled day as indicated. Nelson cut ALL my back yard from corner to corner, which is what I wanted done. Nelson trimmed several areas around my house, and also did the required edging of my walkways as part of his job. He blew all the grass clippings off my walkways and driveway too! Very nice! This is my second grass cutting with LawnStarter, and overall, LawnStarter is doing a great job so far. I would recommend LawnStarter to anyone who wants to have their front and back yards cut and would prefer to have a lawn service do it for them! They have a nice app that you can download as well to stay in touch with them. Their customer service is good too! I have talked with them as well, and they are quick to respond too! Give them a call!

I had the pleasure of working with Javier for my lawn care needs, and I couldn't be happier with the results. Not only did he mow my lawn with expert care, but he also showed a genuine concern for the health and appearance of my yard.

Javier went above and beyond my expectations, taking the time to ensure that every inch of my lawn was perfectly trimmed and groomed. He even took the time to answer my questions about lawn care and offered helpful tips on how to keep my yard looking its best.

What stood out to me the most about Javier was his attention to detail and his passion for his work. He truly cares about his clients and wants to make sure that they are completely satisfied with his services.

Overall, I highly recommend Javier for anyone in need of professional and reliable lawn care. With his expertise and dedication, you can trust that your yard will be in the best hands possible.

I use the LawnStarter app for my primary residence. It has been easy way to communicate desired services with my lawn crew. I can adjust service due to weather or seasonal changes. I can book additional services as needed, such as mulching. The app and my assigned lawn crew communicate directly through the app of the upcoming schedule and my booked services.
I also use LawnStarter for my single-family home rental properties. I add the additional properties to my profile and just turn on and off the service as needed for those properties. This has solved a once frustrating problem. The flexibility allows me to start and stop weekly service for a short period when a house is in transition from a move-out and I need to pick up the services temporarily. I also advise my tenants of the app when they ask for references upon move-in. I have used the app to book extra annual maintenance of beds and trees that the tenants aren't responsible to keep my properties maintained.

After buying a home and doing the lawn maintenance myself for a year, I decided to bite the bullet and hire help. Big businesses and corporations are doing perfectly fine without my money so I knew I was looking to support a small business. I use Handy all the time for various items and generally it's the same couple of folks that help me out. I liked the ability to work with the same people but also self-schedule and manage services as needed. That is how I found LawnStarter. This app-based service connects me to local small businesses who operate quality lawn services based on when I need the service and who is available for my routine needs. The lawn service I am with is Lawn Love. I needed weekly cuts, they had availability, and now I have quality lawn care that *I'm not doing*. I especially love that the owner of Lawn Love is Roderick Vaughn and he's the guy that cuts my grass. I like knowing that the guy cutting my grass is getting my money and not just a small hourly wage. It just makes sense to me than the alternate. I will keep using LawnStarter for this service because it exceeded my expectation in finding a local small business owner doing phenomenal work. 10/10

This is a very shady company that will only provide good service the first 3 times to gain your trust. Then, they'll charge for
EXPENSIVE services they never performed. First time was a few months ago. My bank statement showed they charged for tree pruning that my children had done 2 weeks prior. The company refused to refund the money for about 1 hour until I got fed up and told them I would file a small claims against them because I had screenshots of the conversations proving I declined their services because quote was to high, had video evidence of my adult children pruning the trees, and security camera videos of their company only mowing. Then, they agreed to refund my money.
Last month, they charged me 9X more for supposedly having high grass. Again, I noticed the price in my bank statement. The pictures they provided are for my neighbors yard. They took the pictures from a far distance to distort that the tall grass was growing on the other side of the green chain link fence. Thankfully, I have my security camera footage proving their claims false.
The company is impossible to get a hold of because of you do speak with someone, they'll just transfer you back to the switch board.

I hired Lawn Starters on a whim... I needed someone to complete the lawn maintenance on my mother's former homes we prepared for it's new owner. The previous team had for whatever reason completely stopped their work and I quickly needed to find someone. After a Google search I came across Lawn Starters and opened the website. I began filling out the info there and before I knew it I was scheduling a crew.
That coming Tuesday I found Kyle and his Crew doing the lawn maintenance. They were fast, effective and missed nothing. They trimmed and edged, and if I hadn't seen them myself I would not have known they were there, they cleaned up thoroughly. This Crew was well beyond outstanding, the have been first class, top rated the whole time. Everything they approach is treated the same way, with their full attention to every detail. They were better than pro, they were the best, unexpected surprise I've had in a long time. Their professional and friendly manner, attention to detail, online personality, efficiency and cleanliness has made me smile broader than I can remember. To Kyle and Crew, you took a load off my shoulders quicker than it had been placed and you did it with no fuss. Thank you for just being you! You've made a great impression with me and did it with such ease.

All this summer no one did the work. I was charged 103.00 several times when normal fee is 55 bucks. I get messages to rate work that is not done at all and still charged. When I call I have to continue to fight for accurate services which never happens and request my money back. When I call other times like now for money stolen again for service never renders teary never answers the phone and leave you on mute hold forever!

I started using Lawn Starter around the beginning of April and I have to say, I am extremely disappointed with their service. In just one month, they have missed four appointments and have not made any effort to resolve the issue. I live in Virginia and my experience with them has been nothing short of horrible.

I had requested full mulching, weed killer and fertilizer, and bi-weekly mowing. However, there was no follow-through and the work done was extremely lazy. The team that came to mow my lawn, led by Carlos, even chopped up some of my plants. When I brought up these issues to Katrina, who is supposedly a supervisor, she only offered me a $25 credit. This is a slap in the face, as it doesn't even cover the cost of the plants that were damaged.

It is clear that this company does not care about its customers. It took them a whole month to even respond to my request for mulching. They never called to let me know the plan or reschedule, even though I had called them twice. The same issue occurred with the fertilizer and weeding. Whenever I tried to get in touch with someone, it would take up to an hour for them to answer, and even then, they wouldn't be able to help me. When I left my number, no one ever called back.

After six days of waiting, a young girl who claimed to be a supervisor finally called me back. She offered to put my name back on the list for some other "real company" to pick up and offered me a $25 credit. However, she made no guarantees that the same issues wouldn't happen again. This is because Lawn Starter is just a middleman. They put your name out there and an individual contractor has to pick you up. If that company doesn't fulfill the job, all they do is put you back on a list and never call to let you know why. This is a ridiculous practice that does not work.

Even after all my frustration, it was clear that this "supervisor" had no idea nor care to fix the situation. It was just a horrible experience overall. I have phone conversations, text messages, and pictures to prove it. I will be sharing this with everyone I know so that they know what kind of company Lawn Starter is. I highly recommend going with someone else, as they have shown that they do not care about their customers.

I gotta say, I'm pretty disappointed with LawnStarter. I shoulda read some reviews before I went ahead and booked with them. I mean, I thought they were a good company, but boy was I wrong. I booked with them back in February, and Luis was supposed to come out and take care of my yard on the 14th. But then he messaged me saying he had some personal stuff going on and had to reschedule for the 21st. And then on the 21st, he messaged me again saying he couldn't make it and had to reschedule for the 23rd. And then on the 23rd, he said the weather was bad and he couldn't do it, even though it had rained a few days earlier and it wasn't even raining that day. And then on the 24th, he said he had a family problem and had to reschedule for the 26th.

I reached out to LawnStarter and they told me to hold on a few more days to see if Luis would show up. And finally, on the 26th, he did show up and mowed my lawn and did some other stuff I didn't even ask for. But then the next week, he had more personal problems and couldn't come out to mow again.

I was charged $76.80 for the monthly service, but I didn't even get a full month's worth of service. So I reached out to customer service and they said they would switch my crew. And finally, on April 4th, Charlene came out and mowed and edged my front yard. But then I got hit with a charge of $132.87 on my card, even though I was only supposed to be charged for the monthly service. I reached out to customer service again and they said they would investigate, but then they just closed the investigation without even telling me anything.

Honestly, this is a total scam and the worst experience I've ever had with a lawn care company. I had to file a dispute with my bank to try and get my money back. So if you're thinking about using LawnStarter, be warned.

I gotta say, my experience with LawnStarter was a real doozy. At first, I was like, "okay, I get it, they charge a little more because they're a third party and all that jazz." But then, the first guy they sent out quit or something, and the next dude looked like he was on something. He just walked around my house before even announcing himself, and his equipment was straight out of a junkyard. I mean, I have better stuff in my garage! So I told him no thanks, and he just sat outside my house for like 45 minutes. Weird, right?

Anyway, I called LawnStarter and was like, "hey, I expect better than this." They said it would be at least a week before they could send someone else out, but they wouldn't charge me for any extra clippings or anything. So they sent out another guy, and it looked like my ten-year-old nephew had done the job. Plus, he left extra clippings everywhere. So I called again, and they were like, "okay, we'll send someone else out, and we won't charge you for it." I was like, "alright, fine, I'll give you one more chance."

Finally, they sent out someone who was a little better, but at that point, I was just so frustrated. It was almost the end of the season, so I decided to cancel the service. I texted the guy they sent out and told him not to come anymore, and I emailed and called the company to cancel. But then, the next week, the guy marked it as "done" and then "skipped," which meant he didn't actually mow. And they still charged me for it! So I disputed it with my bank and with them, and they eventually admitted that they made a mistake and refunded me. But then they called back and said they couldn't refund it because I didn't cancel "correctly" until the 22nd, even though the mow that was skipped and charged was on the 29th. It was a whole mess.

And let me tell you, when you call them, it's a real pain. You have to talk to a supervisor, and then they have to transfer you to their supervisor, and it takes forever. And they never do refunds, apparently. So honestly, I would not recommend using LawnStarter. Save yourself the hassle and find another service.

I was looking for a lawn company online and stumbled upon LawnStarter. At first, I thought it was an actual lawn company, but it turned out to be a third-party service that connects you with lawn companies in your area. They use pictures from the actual lawn company as proof that the job was done, but I'm not sure how reliable that is.

I scheduled my first lawn cut, but the company didn't show up. I used the online app to request a crew change, and another company was assigned. However, they couldn't come out for a week, which wasn't a huge deal, but I didn't want to get charged extra for high grass because of a company's no-show. The second company reached out the day before and said they couldn't provide service anymore. I called LawnStarter, and they assigned a third company. This individual showed up with his lawnmower in the trunk of his car and pants around his knees. I eventually went out and informed him that I have two daughters, 12 and 7, and they don't deserve to look out the window and see that. The company did an awful job, but I gave them a pass because the first cut was half price. I thought maybe the guy was just having an off day.

When I signed up, I requested bi-weekly service, but I was billed again for a second cut that happened on 7/16, even though no service was provided on that day. I called LawnStarter to dispute the charges, but they charged me anyway, even though they didn't receive any photos from the lawn company as proof of service. This made me question the legitimacy of the company.

I called customer service to discontinue service, receive a refund for services that weren't provided, and speak with a manager to make them aware of the issue. The representative said they would let the manager know and call me back in 24 hours, but it's been 48 hours, and I still haven't received a call or a refund. I'm starting to think that this company may be scamming customers.

Overall, my experience with LawnStarter has been disappointing. The company's reliance on pictures from lawn companies as proof of service is suspect, and their customer service is lacking. I would not recommend this company to anyone looking for reliable lawn care services.

I'm really upset with LawnStarter right now. I've been using their lawn service for about a year on my vacation property. They quoted me $39.99 every two weeks, but there have been times when I received a message saying the lawn care was done, but when I went to check, nothing had been done. I let it slide because the grass wasn't too high.

In December, I received a message saying the lawn care was done, but it was the middle of winter in Chicago with snow on the ground. I called and they reimbursed me. I suspended my service for the rest of the winter. When I restarted my service about a month later, I received a message saying they had to reschedule. I didn't mind. But when the next service date came around, they had to reschedule again because they had to find me a new crew.

Two weeks later, the new crew messaged me saying they were at the property, but the lawn was already cut. They were at the wrong address. They then went to the correct address and sent me a picture to confirm. I didn't hear back from them, and it turns out they didn't do anything.

Two weeks later, I received a message saying my lawn service had gone up to double what it was before. When I asked why, the crew said it was because of the "lot size" and "tall grass." But the lot size hadn't changed, and the grass was tall because LawnStarter kept rescheduling several times. How is this my fault?

I called LawnStarter on three different occasions on May 17th, but I was on hold for over an hour each time. I decided to call the new client line, and I got someone right away. Mary was very pleasant, but she couldn't help me because she was only for new clients. She suggested I send a message through the app for a quicker response. I did, and I received a message saying I would hear from someone within 72 hours.

In the meantime, the grass is still growing, and I'm in danger of getting fined by the city for the grass being too tall. So I called again on May 18th, but I was on hold for almost two hours, and the call got disconnected. I was using a landline, not a cell phone.

To make matters worse, I received another message saying my service would be cancelled if I didn't accept the quote. If I could give LawnStarter negative stars, I would. This is unacceptable service.

I recently used LawnStarter to mow my lawn on a bi-weekly basis. As a disabled individual on a limited income, I could only afford $100 a month for mowing. Luckily, LawnStarter's price for mowing every two weeks was $49 and some change, which was perfect for my budget. I have four small dogs that are let out into the front yard several times a day. We have a chain link fence in front, a wooden privacy fence in back, and two chain link gates between the two types, as well as an access gate in the front for the front only.

The first time LawnStarter came to mow my lawn was on September 2. The mowing was supposed to be done the previous week, but I had the yard mowed the Friday before that, so I sent them a couple of emails about rescheduling. Unfortunately, I received no response. As the mow date got closer, I went to their website and found a way to message them on the site. Using this method, I asked them to reschedule again. The day before it was due, I finally got a response from someone who I assumed was a representative from the company. They advised me that the schedule had been changed and that they did not pay attention to email. Instead, the website message board was the only way to contact them.

Despite the communication issues, LawnStarter did eventually come on the appointed day. They were very quick, but unfortunately, the yard looked like it had not been touched. Although it had been mowed, there was no edging or weed eating along the fence line, and leaves were piled up along the fence and scattered across the yard. I understand that they do not bag, but at the very least, the leaves should have been moved away from the fence if it had been trimmed.

I was not expecting another cutting until sometime around the 17th, so I was surprised when they arrived and mowed on the 10th. Unfortunately, the results were the same as before, with an additional issue: they left all the gates open. Our dogs were let out and they scattered like roaches. It took a lot of time invested in driving around, screaming, some assistance from our blessed neighbors, and a lot of luck to repatriate the animals. A couple of them cost quite a bit of money, and emotionally, they are all invaluable.

When I messaged the representative again using the website email, he replied with: "Can you call up lawn starter? See if they can make sure to take care of your account. It was on our job list for service today." Apparently, Adam is a contractor with LawnStarter. Unfortunately, LawnStarter does not list a phone number on the site that I could find.

Overall, my experience with LawnStarter was poor. The communication was slow and poor, the lawn appearance was poor, there was no attention to detail to finish the job, and the gate was left open due to a lack of supervision and laziness. I learned that LawnStarter is just a referral company, and because they do not have direct control over the staff that actually does the work, I will not use ANY company like that again. In the future, I will contact mowing companies directly for services.

LawnStarter? More like NON starter! I was getting notifications to recommend them for a $20 discount before the crew even arrived. Apparently, people are recommending them before they even do the service just to get the discount. I don't recommend Lawnstarter at all. They charged me $65.76 instead of the 'new customer rate' and I can't even get anyone on the phone to fix the problem. My experience with LawnStarter was not good at all. They came and mowed but missed several areas with tall weeds, and they even weed whacked two of my gooseberry bushes down, even though they were inside a circle of bricks. To be fair, they were small and among weeds in the bricks, but still! I've provided feedback and asked for a call back to sort it all out, but I've received several emails from at least 5 different customer service people, but no call back. They explained that they had no one to make calls out to customers. I'm not trying to blast them for missing stuff, but I just want them to know that they missed stuff that was specifically listed in the contact form. I'm assuming they want to do a good job, but somehow the information didn't get relayed, or the crew doesn't have much experience. They didn't check in before leaving and were barely at my place for an hour. They arrived around 10, and by 10:30, I received texts asking how the lawn looks. They did not call or text ahead as I asked in the notes on the contact form, so I could put my dogs away. They just randomly showed up, giving a two-day window of when they would be here without asking what day/time works. I'm guessing the service providers are not getting passed the information on the contact form. The first crew cancelled, and I'm not sure why, but I wondered if again the information on the contact form was not passed to them so they would have the right equipment. It is all still not sorted out, and I received an email that said this same crew would come back to finish the yard on Thursday. Quick response, but I am not available Thursday. I asked them to confirm that they would NOT come on Thursday because it conflicts with another commitment I have, and I can't have them mowing that day. So much back and forth via email that it isn't worth the hassle to me. I've asked them to invoice me for the work performed (2 guys x less than 1 hour of mowing) and cancel any further work twice now. I got an email saying the work has been canceled from one person and later an email from another person saying the crew would come on Thursday to finish. Still no invoice, which makes me uncomfortable since they do have my credit card on file. UPDATE - no invoice, my card was [protected]@ 3X the amount I expected, and no resolution at 10 days later. I've reported them to the BBB - they are not local - they are based in Austin, Texas.

I gotta tell ya, folks, I had a real bad time with LawnStarter. I mean, I'm not one to complain, but this was just ridiculous. So, I called them up in early April to get my lawn taken care of, and they asked me all these questions about my yard and what I needed done. I gave them all the info they asked for, and we agreed on a price of $52 per job, every two weeks.

The first guy they sent out was from Poquoson, and he was a real piece of work. First of all, he delayed my service for a whole week because of some equipment problems. Then, when he finally did show up, he complained the whole time about how he had to do a free job for my neighbor and how he wasn't getting paid enough by LawnStarter. He even suggested I call him directly for any future work I needed done! And to top it all off, he did a terrible job on my lawn. There were patches of grass he didn't even mow, and he missed all the edging around my house and fence.

So, I called up LawnStarter to complain, and they promised to send someone else out. But the next two weeks were just a mess. The new guy they sent kept delaying and canceling, and then they sent me a message saying my job was done when it wasn't! I called them up again, and this time I talked to a real jerk. He was rude and arrogant, and I just couldn't take it anymore. I fired LawnStarter that day.

I ended up having to mow and edge my own lawn, which was a real pain. And then, on May 23rd, I got another text from LawnStarter saying they had sent someone out to do my lawn and asking for a review! I mean, are they serious? This company is a total disaster, and I wouldn't recommend them to anyone. Stay away, folks. Stay far, far away.

My experience with LawnStarter was absolutely terrible. I cannot believe how they treated me as a customer. Let me tell you what happened, because it's clear that some people at their company just don't care.

I called them on a Saturday to get my lawn serviced. All I wanted was for the front and back to be cut. I spoke to someone on the phone and we agreed that they would come out on either 5/16/2022 or 5/17/2022, in case it rained. Later in the conversation, the person working for LawnStarter asked if they could come out earlier. They suggested Sunday, 5/15/22. I agreed to that, and they took my address and debit card information over the phone. Looking back, that should have been my first red flag.

Sunday came and went, and they never showed up. They didn't call me, text me, or email me to let me know they weren't coming. I was upset because LawnStarter will charge you extra if the grass gets too high (6 inches and up). But I thought to myself, "They'll be here tomorrow. I have nothing to worry about." Oh, and I forgot to mention that when I was in my front yard that day, a different lawn service had just finished cutting my neighbor's yard. They asked if they could cut mine for $30, but I told them no because I had hired someone else.

On Monday, 5/16/2022, I randomly checked my surveillance camera to see if LawnStarter had come by. It was 4 pm on a Monday, and still nothing. No calls, no emails, no texts. I called LawnStarter and asked to speak to customer service because my grass was getting higher, and it would cost me more money to get it cut. I spoke to one of their customer service representatives (which I think is outsourced to a different country?). The agent interrupted me and cut me off. When I asked him to let me speak, he got upset and said, "The conversation has run its course." Then he hung up on me.

They told me that my account status was "pending." I asked what that meant, and they said, "We have you in the system, but no one has selected your profile yet. Meaning your yard won't get serviced until one of the groups we have selects it and then lets us know they will mow it." Why couldn't they tell me that when I first called them? Why didn't they mention it on the phone? Is it because they knew I wouldn't pick their service? Or maybe it's a ploy they use to allow the grass to grow taller so they can charge you more. I don't even think the company actually provides lawn service. I wonder if they're just some third-party company trying to take advantage of laborers.

I would never use this company or any other company they're affiliated with. All they want to do is take your money and the money of the people who are actually doing the job. I hired them for a job, and they lacked the professional integrity to see it through. And now, it will cost me more money.

I just wanted to let you know what's been going on with your lawn mowing service. I've been trying to get my yard mowed for the past two months, and it's been a real hassle. I've used your service before, so I'm not a new customer, but the person assigned to mow my lawn has canceled on me twice in a row. They always have some excuse, like the weather or being dehydrated, but it's really frustrating.

I've tried to communicate with them through the messaging app, but they just don't respond. And because they keep moving the service up a few days at a time, I keep waiting, thinking they'll be here soon. But they never show up. I've had to spend so much time trying to work with your customer service team just to get my yard mowed, and it still hasn't happened.

I've requested to change the crew, but your customer service team just keeps telling me they'll talk to the mower and assure me they'll be there on a certain day. But they never show up. And when I ask for a new crew, they tell me they can't find anyone else to service my area.

Yesterday, they told me to wait by my phone all day because they'd contact me by phone. But no one ever called. And now my yard is so overgrown, it's embarrassing. I can't even sit in my backyard or play with my dog because it's attracting bugs. And it's going to cost me a lot more money to have someone else mow it because long grass is a lot more work.

I think you should know what a horrible experience this has been. Your website and app look great, but if you don't have the people to come mow the yard, it's useless. I hope you take this feedback seriously and appreciate the time I spent notifying you of this experience. As a business owner myself, I would be mortified if my customers had to go through this.

This is a warning to all my neighbors about the very negative experience that I had after contacting and requesting the services of Lawn starter.Inc. It is probably important to mention that they "subcontract" out to smaller independent lawn services.

Early April I requested their services and was asked the usual questions related to size of yard, existence of fencing?gates, size and accessibility of gates, and of course, what kind of services I required. I provided my address and all required information. Our final agreement resulted in a bi-weekly contract for approximately $52.00 per job.

For my first cut, the gentleman who owned the subcontract was from Poquoson. First, He delayed my service for a week because of equipment problems. The next week he called and said he would be at my house shortly, but hours later had still not arrived. I called him and told him that in the time since he had called, my next door neighbors lawn service guy had already come and gone! It turns out he had mowed my next door neighbors yard!

Upon his arrival at the house he complained continuously about providing a free lawn service next door, and the money he would lose. He informed me that my "estimate" was way under what it should be, and that Lawn starters company had not paid him the last $400.00 that he was owed by them. He told me he was going independent and suggested that I call his service for any further "negotiations" about services to my property! He then went on to do the poorest quality service my yard has ever received! Issues noticed were un-mowed areas of grass and missed edging around the house and the fencing, in both front yard and backyard.

I called Lawn starter service line and told them about the appalling service I had received, and let them know about his complaints, and that he was using their customer base to promote his own company! Not loyal, not honorable?very ugly! The very attentive and courteous young lady promised to provide another subcontractor, and I agreed to one more try. The next two weeks was delay after delay, with actual message traffic from the subcontractor stating I had canx the service that day. This was followed by a message on the lawn starter website that my "job" had been completed and would I please provide a review! Are you freaking kidding me!

I called back Lawn starter company and this time talked to a young man. I won't go into the details, but he was rude, contrite, and arrogant beyond words. He was obviously trained as a company talking pawn. I fired Lawn starter service that day.

I ended up mowing and edging my own lawn.

Then on 23 May I received another Lawn starter text message that "Jacob" had come out and completed my lawn, and they wanted me to provide a review! This company is a "WHACK" job! Stay Clear!

I hope this review will prevent some of you from experiencing the disaster called Lawn Starter.Inc

Worst experience of my life. They want to rip you off

Let me start by telling you what happened since there are people at their company that doesn't care:

I called Saturday to get my lawn serviced (I only wanted the front and back cut), spoke to them on the phone and we agreed to have them come out to cut my grass 5/16/2022 or 5/17/2022 in case it rains. Later in the conversation the Person working for LAWNSTARTER says "Can they come out earlier? Would Sunday be ok? (that was 5-15-22). I agreed to that, he took my address and debit card info over the phone (them taking my debit card information over the phone should've been my first red flag)

Sunday (5-15-2022) comes and goes. I was waiting for them to arrive so that I could barbeque but they never showed. They didn't call me, text me, or email me to let me know they were not arriving. I get a little upset because LAWNSTARTER will CHARGE YOU EXTRA if the grass gets to high (6 inches and up) but I think to myself"They will be here tomorrow, I have nothing to worry about". Oh and I forgot to mention, when I was in my front yard that day, a different lawn service had just got through cutting my neighbor's yard and they asked if they could cut my yard for $30, I told them no because I hired someone else to come right?

Monday (5/26/2022) I randomly check my surveillance camera to see if they come by, but its 4 pm on a Monday and still nothing. No calls, no emails, no text. I call LAWNSTARTER and ask to contact costumer service because AT THIS POINT my grass is getting higher and it will COST ME MORE MONEY TO GET MY GRASS CUT. Im talking to one of LAWNSTARTERS customer services representatives (which is it outsourced to a different country?) the customer service agent begins to interrupt me, cut me off then he gets upset when I ask him to let me speak because I let him speak and he tells me"The conversation has run its course"and begins to hang up on me.

They told me that my status with my account was"pending"I asked what does that mean? And he said"We have you in the system but no one has selected your profile yet. Meaning your yard wont get serviced until one of the groups we have, select it and then let us know they will mow it"

So why couldn't they tell me that when I first called them? How come when I first talked to them on the phone, they didn't mention that? Is it because they knew I wouldn't pick their service? Or maybe it's a ploy they use to allow the grass to grow taller so they can charge you more. I don't even think the company actually provides lawn servicer. I wonder if they are just some third party company trying to take advantage of laborers?

Don't use this company or any other company they are affiliated with. All they want to do is take your money and the money of the people that are actually doing the job. I hired them for a job and they lacked the professional integrity to see it through and it will cost ME MORE MONEY.

I wanted you to be aware of what exactly your customers are experiencing when trying to engage with your providers who mow the lawn and your customer service team.

I have been trying to get my yard mowed for the past two months. I have used your service in the past so I am not a new customer. However, the person assigned me to mow my lawn for two months has canceled the day of or the day after the app said they would be there for two months in a row. Many times they said it was due to weather when it was a perfectly sunny day. Other times is because they said they were dehydrated. I would try to communicate with them through the messaging app and they would just simply not respond to me.

Because he would move the service up a few days at a time, I would decide to wait, thinking the grass will be a little bit long but they will be here soon. But, unfortunately, for two months, they did not show up. By that time, I was kind of on the hook because your customer service assured me they would not charge me for overgrown grass, so I wanted it to be your company that came to fix the problem rather than having to pay a whole lot of money to a new company because the grass is so long.

I have had to spend so much time trying to work with you guys just to get my yard mowed, and it still hasn't happened. This is the whole premise of your company to have people come out and mow a yard, and I don't understand how you can't get one person to come to my house for two months when I have reached out to you guys so many times.

I have requested to change the crew, I have contacted your customer service, and just like the provider, your customer service team has led me on by saying they spoke to the mower and assured me they would be there on a certain day. However, when the person canceled again - the customer service team only would have the same solution: They would reach out to that same person who has continuously canceled on me rather than giving me a new crew. They finally told me they could not find another crew to come service my area.

Yesterday, they told me to wait by my phone all day because they will contact me by phone. No one ever called, and I kept my phone turned on right next to me the whole day waiting. They assured me yet again that someone would take care of my yard. They told me they would not charge me an overgrown grass fee, and they felt embarrassed and will make it right. But they didn't. Again.

Your service provider, as well as your customer service team, has wasted my time for two months assuring me that they would make things right and never actually following through with anything they said.

My yard is very embarrassing to me. I cannot sit in my backyard in my lawn chair, it's attracting more bugs, and I can't even play with my dog in the backyard right now. It's so overgrown. If you guys did not have enough people to come to service my yard, you all should've been honest with me upfront, so I could've just found a different service rather than moving the service back a few days until it got to this point. Still, I'm so frustrated and stressed.

It's also going to cost me a lot more money now to have someone else mow it because, of course, long grass is a lot more work than if someone had just come every two weeks as I had scheduled with you guys.

I think you should be aware of what a horrible experience it has been. Your website and app look great as a nice tech company for convenience. But first and foremost, your core product is people mowing yards. If you don't have the people to come to mow the yard it's useless and makes people's lives worse and not better.

I hope you also take this feedback and appreciate the time I spent notifying you of this experience because I'm also a business owner. I would be mortified if this was what my customers had to go through at my own company.

The mowing service is great, the lawn treatment service sucks so badly and dealing with LawnStarter has been terrible…

Because of the bad service I now won’t do anything with them and word encourage people to avoid them like the plague

I had the lawn treatment for 6 months. They out source to a big franchise firm… after 6 months my lawn looks terrible. The guy just turned up 3 times , put chemicals on for. 10-15 minutes and left … for which they charged me $300 a time so $900 total.

I contacted each time saying I wasn’t happy… they just said wait for a Cooke more services… I did, complained again & they said ok - tough luck we did the service you are not getting a refund…

$300 for a few minutes of chemicals that didn’t work & weren’t applied across the whole area is crazy…

The worst thing is that the staff just don’t care.

They pay for reviews… so they know that a few unhappy people can’t damage them …

AVOID LIKE THE PLAGUE!

When I first signed up, I was told it would be $50 dollars every 2 weeks to cut my lawn. The crew that was supposed to come that week cancelled on me. They resigned it to another crew, and they never showed up. Finally, another crew is assigned 2 and a half weeks later, and they show up only to tell me that my lawn needs a onetime cleanup fee of $600 something dollars. I never pressed approve or showed any interest after that with messages telling them I do not want the service anymore. A week after that an entirely new crew shows up and cuts my grass. There was no heads up or anything. Charged my me the $600 and the biweekly fee on top of that. It horrible that companies like this even exist. They overprice things and when you say you don't want it, they take your hard-earned money anyway.

I used LawnStarter this summer season on a weekly schedule in Oklahoma City. Over 25 weeks we had 8 cancellations, 5 reschedules, 1 skip and 1 half completed job. YES! Half the yard cut, the other half left untouched. LawnStarter does not source consistent providers, their scheduling in unreliable and the customer support is non-existent. I do not recommend using this service. Save yourself the time and hassle. Absolutely UNRELIABLE.

I have cut numerous lawns and customers grass is extremely long. Instead of having a way to input that or talk to customer service after spending a hour and a half my funds were cut for an incomplete job. I went over the lawn twice and blew the clippings also weed eat the lawn. This is unacceptable! This app needs to be discontinued. I am very unhappy and upset I wasted my time and money for gas.

They changed schedules on me to begin with. I did decide to cancel on them bc they haven't even been here yet. I didn't care that they require a 3 cut minimum. Tryn to talk to this company is the worst. I could already tell they were an issue so I closed my debit card. I'm pretty sure they were gonna pull something shady on my account. After reading these reviews I'm so happy they didn't do any work here. They will not let me cancel and they text me too much. I'm even gettn emails about how they are gonna send another crew today or tomorrow. I wasn't able to text them or email them and when I tried on my app the screen would turn black. Never seen anything like this.

They came without calling cut 3 strips of grass in the front yard and then weed wacked my flowerbed to pulp. They couldn't get into the backyard due to lack of keys and I wasn't home. I'm disabled and can't walk down to unlock the gates.

They deducted 111.00 from my account for what? I contacted the BBB and during this phase lawnstarter said Megan would contact me, she never did/lied.

Jason offered me 45,00 credit to replace a 13 year old garden of 80sq. ft. I was told they can't do much as the are a remote company however they are based in Austin. A real company would have been out here within 3 days accessed the damage and replanted the bed. I have been lied to by 3 people and they lied during the BBB phase as well.

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This lawn service and app, LawnStarter, is not worth your time or money. While the idea behind it is great, the execution and service are terrible. It's anything but hassle-free and feels more like babysitting. Don't be fooled by their 5-star reviews, most of them are clearly submitted by bots, which shows how low this company will go.

When I first signed up for LawnStarter, the first crew they sent out came to my house, took pictures of my property, and then proceeded to ask for more money than the quote given by LawnStarter. They claimed it wasn't worth it for their crew to cut my yard, but it was worth it for them to come out and waste their time over $6. After that, I had two other crews cancel for no reason. When I called LawnStarter, they apologized and said they would put their top-rated crew on it. Guess who the top-rated crew was? That's right, the crew that wanted more money!

There was also an instance where they said they came to my house, but my gate was locked, so they couldn't cut my yard. My gate doesn't lock, and I checked my cameras, and no one showed up. This is a common occurrence with LawnStarter, where they mark a job complete when it wasn't done, or you constantly get rescheduled. If you sign up for weekly service, expect it to be closer to a week and a half to two weeks.

You will have nothing but crew changes and cancellations when using LawnStarter, and their crews do a crappy job most of the time. The crews just use this as filler on slow days and couldn't care less because you are not their actual customer, you are LawnStarter's customer. They say they only use their top-rated providers, but what does that mean when they are all rated poor? Your top provider would maybe be a 3-star out of 5. Save your time and call around to find a company that you can become a customer of instead of dealing with these headaches.

I could go on and on with stories of how bad this company is, and I only used them for 2 months! Don't waste your time or money on LawnStarter.

I was in the market for a new lawn service this year after my previous one retired. After some research, I decided to give LawnStarter a try. One of the things that really stood out to me was the ability to schedule everything through their app. My first experience with them was on April 8th, and it was a great one. The crew was professional, friendly, and did an excellent job. However, things went downhill from there.

My next scheduled mow was supposed to be between April 19th and April 21st. On April 20th, my boyfriend came home to find the front lawn mowed, but the gate to our backyard was completely broken, and the latch was bent backward. I received an email that day saying that the crew had to cancel and that they were looking for a new one. Instead of owning up to breaking the gate latch, it seems like they just canceled the mow and left. I was out of the country for work for the next few days, and I trusted that LawnStarter would get back to me. However, by Thursday morning, my lawn still hadn't been mowed, so I called and spoke to Janice. She was very kind and professional and assured me that they would help with the gate and that a crew would be at my home by Monday. I explained that my lawn was now a week late being mowed and that I was hosting a party that weekend. Janice put a rush on it and promised that the lawn would be mowed either that day or the next.

When I got home from my business trip, my lawn still wasn't mowed. I had to relocate the party I was hosting over the weekend and assumed that the lawn would be taken care of on Monday. However, it still wasn't mowed. To make matters worse, I received an email this morning saying that my lawn had been rescheduled to tomorrow because another customer needed to reschedule. I also received an email asking for proof that the crew that broke my gate latch came to my house, which I don't have other than the fact that one lawn was mowed, and the other wasn't, and my gate was broken.

Overall, I'm incredibly disappointed with LawnStarter's service. While my first experience was great, everything after that has been a mess. It's unacceptable to break someone's property and not take responsibility for it. It's also unacceptable to repeatedly reschedule a service without any explanation or compensation. I wouldn't recommend LawnStarter to anyone based on my experience.

I've used LawnStarter twice now, and I have mixed feelings about their service. It's important to note that they work with different contractors, so you may get different people each time. The first time, the guy who came out did a great job, and I was really impressed. So, I booked them for a second service.

However, things didn't go as smoothly the second time around. My husband and his brother were in the process of putting up a brand new swing set for our kids when the LawnStarter team came out to do their work. The next day, when they went outside to finish putting the swing set together, they noticed a significant amount of damage. Some of it was clearly done with a mower, but a lot of it was done with a weed whacker. The supporting pieces of the swing set were severely damaged, and it was clear that the damage was done purposely. The swing set cost over $1600, and it didn't even have a mark on it before the service.

To make matters worse, we have a 50-year-old agave plant on our property that was also damaged. You can clearly see the marks of a weed whacker on it, and they even took the weed whacker to the inside of the plant. These plants are about 3' to 5' when they get to be that age, so it's clear that the damage was not accidental. It was a form of vandalism, and it's really concerning.

My husband is a disabled vet, so we don't have a lawn mower or weed wacker since it's too hard for him to handle. We have two security gates for anyone, including ourselves, to get through to the property, so it's clear that the damage was done by the LawnStarter team. However, the company keeps fighting me and telling me that there's no proof. They're saying that unless there's a camera on my agave plant, they're not responsible. It's really frustrating, and it's clear that they're not taking accountability for what happened.

The lack of accountability is the second most concerning issue. Obviously, something bad happened with their team, and you would think that the company would try to make it right in the most fair way possible. Instead, I've been getting emails from them telling me that I can go out and find a contractor to repair the beams that were damaged, and they can just reimburse me for that. It's not a fair solution, and it's really concerning.

Overall, I think that LawnStarter should be reported to the Better Business Bureau. While they did a great job the first time, the second time was a disaster, and their lack of accountability is really concerning. I wouldn't recommend them to anyone.

I was on the hunt for a company that could take care of my entire yard. I stumbled upon LawnStarter and was told that they could handle the job. However, I quickly realized that everything was a-la-carte. The only thing included in the price was mowing, edging, and cleanup. If I wanted anything else done, I had to get an individual bid. This was not the way I wanted to do business. I didn't want to have to get a bid for every little thing that needed to be done.

It seemed like all their bids were based on what they saw on Google Maps. I wanted to talk to a person and walk my yard with them. I wanted them to make a list of everything that needed to be done and give me a bid for everything on the list. Unfortunately, that wasn't an option. They just looked at Google Maps and gave me a price. I thought that was pretty silly.

At first, I asked for a single mow so I could judge their competence. However, I was told that I had to sign up for three. They missed the first date and then gave me a two-day window for the first mow. I have a locked gate and I wasn't going to leave it unlocked for two days not knowing when they would be there.

To be fair, the guy who actually cut my yard did a good job. However, this review is not about him. The last straw was when I got a text saying my payment was declined. They charged my credit card, but I couldn't find a single invoice on my statement. I notified them that my card had been used fraudulently and asked them to give it a couple of days. I had asked my credit card company to honor that charge since it was legit. The next day, I got an email saying they were suspending my service due to non-payment. I notified them again about the problem with my card and told them to cancel the service immediately. I will take care of the charge if it still exists when I get my new card.

In conclusion, I would not recommend LawnStarter for lawn service. It was too much trouble to get anything done. They are not a full-service yard company. They are an a-la-carte service with no attention paid to what else the yard needs unless you tell them. Even then, they bid it sight unseen. Google Maps does not count.

So, let me tell you about my experience with LawnStarter. It's a bit of a long story, so sit tight.

I reached out to them on April 14th to inquire about lawn service. My first cut was supposed to be on April 19th, but when the crew arrived, there was an issue with the app and somehow I had two profiles, so they couldn't cut my lawn. I tried calling customer service multiple times, but no one ever answered, and they never called me back when I left my number. Eventually, I called the sales department and spoke with someone there.

I was rescheduled for April 22nd-23rd, but the crew assigned to me had vehicle troubles and needed to reschedule for six days later. When I checked the app, I saw that I had been reassigned to a different crew, "Marque Brown Lawn Barbers" or something like that. I messaged them to ask why I had been reassigned, and they said they didn't know but could likely cut my grass sooner depending on how high it was. I told them I was at work and would send a picture when I got home.

When I got home, it was already dark, so I sent the picture the next day (Sunday) and mentioned that the previous person had quoted me a clean-up fee of around $68 or $69. I asked what this new crew charged and if they could drive by before Friday to take a look. After a few hours, I received a message to approve a quote, but when I checked the app, it was $396.34. Keep in mind that I live in a duplex, and only the back yard was high. I could have easily taken care of the front with a weed whacker or something. $400 for a side strip and not even half of a back yard? What kind of company charges that much?

And don't even get me started on their customer service. I've been waiting for a call back since Monday the 19th, and no one ever answers the customer service line. The only time I can get a person on the phone is when I call sales, but they can't help me with my issue. If I don't get this resolved soon, I'll have to take my business elsewhere.

I'm writing this review while staring at my lawn, which looks like it's been abandoned for years. I'm pretty sure I'm going to get fined by the HOA soon, all thanks to LawnStarter. I thought I was hiring a lawn service crew, but it turns out they're just a middle man. You request a service and then hope and pray that they'll assign and schedule a crew properly. But that's not always the case.

For example, I requested a weed treatment for my lawn, and I was given a 17-day window during which the service may or may not occur. I waited patiently for 17 days, but nothing happened. I also had a mow service scheduled, but that was completely skipped without any notice. Great.

When I contacted LawnStarter, they told me that the weed crew had been discontinued from their system, and they rescheduled me for another massive "window" that was three weeks away. I called them again, and this time they blamed the weather for the delay. But come on, the weather was bad for 17 full days? I finally got them to reschedule a crew for the following week, but they didn't show up again. And get this, it was still the original crew they claimed was "dropped" from their system.

So I called the crew directly, and they told me that they couldn't find my address. But I had already contacted LawnStarter to tell them that my address was incorrect in their system, and they had assured me that they corrected it. But clearly, they didn't pass on the correct address to the crew. After contacting them again, they told me that my address was corrected, but now the price of the lawn treatment service was almost 50% higher because the previous quote was based on the wrong area. So now, on top of all the trouble, I have to pay them more money.

And to make matters worse, the other crew that had been mowing my lawn was actually dropped from their system, so I couldn't even get basic mow services for another week. I finally decided to cancel everything. And now, my lawn has returned to its natural state, like a wild Texas hill country. Thanks, LawnStarter.

So, I decided to give LawnStarter a try for my two properties while I was on vacation. I thought it would be a great idea to come back to a freshly mowed lawn and not have to worry about it for a while. I agreed to their 3 cut minimum and was excited to see how it would turn out. The first week they showed up on time, but unfortunately, things didn't go as planned.

My neighbor provided information about my personal lawn, and the tenant provided information about the second lawn. However, our tenant's property's lawn was cut so low that brown spots were left behind. Our lawn was also not done properly. We immediately notified LawnStarter, and they told us to leave a message on their app for the crews about lawn length. We did that, but unfortunately, the crews were supposed to come back on July 27 or 28, but they never showed up.

I called LawnStarter on Wednesday, and they assured me that they would send someone out there ASAP. However, no one showed up by Friday, and I had to call them again. My neighbor sent me pictures of my lawn, and it was probably 6 inches tall. I was told that they would return on Aug. 3 or 4, and the same crew would be handling both yards. However, I was also told that I would be charged an additional fee for TALL GRASS because I stated that I did not want the clippings to be left on the lawn since the grass was so tall and I wanted it bagged!

I told them that I would not pay the fee, but since I agreed to a minimum of 3 cuts, they needed to fulfill their end of the deal. They later agreed that they would credit my account $15.00 to bag the clippings from my lawn, and I agreed that that seemed fair. However, when we got home on Aug 3, our lawn was almost a foot tall! I gave the crew all day Monday, Aug. 3, to show up, but no one did. I then called and canceled all services with them because I was afraid the HOA would send us a violation.

As of this morning, Aug. 5, no one showed up to the tenant residence. I have called and canceled all services for that property as well. I will NEVER do business with this company again, and I would NOT recommend it to anyone. You will have nothing but headaches trying to get your lawn mowed. There is a huge disconnect between the phone number that you call and their ability to notify crews. It's a shame because I really wanted to like this company, but unfortunately, they just didn't deliver.

I gotta say, LawnStarter has been nothing but a headache for me. I signed up with them hoping to get my lawn taken care of, but it's been a real struggle. First off, it's been a real hassle just getting someone to show up on a regular basis. They'll assign someone to come out and then they'll cancel or just not show up at all. And when they don't show up, my grass doesn't get cut and I end up getting charged with a long grass fee. And get this, it's their own people who aren't doing the job!

But that's not all. You can also request other services from them, like fertilization. I asked for a quote for fertilization after my first lawn mowing, but I never got a quote. Then, when a different person finally did give me a quote and I agreed to it, they disappeared from the system. Another new person messaged me about needing to send another quote, but I never got it. And then, to top it all off, they marked the service as completed and charged me $99 for an old quote and no work being done. I spent at least an hour and a half on the phone with them trying to sort it all out, but they just kept telling me there were photos of the work. When I asked them to send me the photos, they were just pictures of my lawn being mowed, which had nothing to do with fertilization. So now I'm stuck with charges for work that was never done and a charge for long grass that was their own fault.

And all of this has happened in just two months! I've only had my yard mowed twice and I've already had to deal with all of this. It's clear that LawnStarter has no standards when it comes to picking their agents. They just let anyone in and out of their system and charge you without any reliability of service. Sure, you might get lucky and find an excellent person who does great work, but it's a complete gamble. And the odds are not in your favor because LawnStarter has no standards. They clearly don't care who signs up for lawn service and they have no quality assurance process in place to make sure customers are taken care of. All they care about is billing you.

Honestly, I'm so fed up with them that I'm going to have to get a new credit card just to stop them from charging me further. They're a horrible company that shouldn't be in business. I really recommend that people stay away from them. And just to prove my point, I'm attaching a photo of the "long grass" they charged me for. It was only that long because their own people kept cancelling and not showing up.

It took me a whopping 7 weeks to finally give up on LawnStarter. At first, I was understanding when they delayed my lawn care for a week due to a team member's health complications. But then, it happened again in week 2. My grass was getting long and it was summer, so I was starting to get a bit frustrated.

In week 3, I found out that the team member had a heart attack. Of course, I hope he's doing okay, but I was surprised that LawnStarter didn't inform me sooner. They delayed my lawn care for another week, which was starting to become a pattern.

When I called in week 4 to ask why no one had come out yet, I was given another vague message about delaying for another week. By week 5, I was getting fed up and called to confirm that they would be coming on Monday or Tuesday. They didn't show up, so I called back on Friday and was furious. Finally, they promised to send someone out on Monday and offered the service for free.

But, of course, in week 6 they didn't show up again. I received an email saying they were on their way, only to receive another email an hour later saying they couldn't access my property. I live in a regular neighborhood with no gates or fences, so this excuse was laughable.

By week 7, I had had enough. I spoke to a customer service rep who couldn't do anything to help me. I ended up getting fined by my city and landlord for my overgrown lawn. I had to hire another company to take care of it, and they charged me a "long grass" fee that I believe LawnStarter should reimburse me for.

As a 21-year-old homeowner, I value loyalty to businesses that treat me right. Unfortunately, LawnStarter will never receive another dollar from me, and I will make sure to warn my neighbors and friends about my terrible experience. It's a shame that a company that promises to make lawn care easy and convenient can't even show up on time.

I've been using Lawnstarter for almost two years now and I have to say, the service was pretty good in the beginning. The crew that they assigned to me came like clockwork and did what they were supposed to do until July 2021. That's when things started to go downhill. The crew that I was working with only mowed the front yard and said they couldn't get into the backyard, which was hard to understand because they had no problem doing that before. I thought the backyard would get mowed on the next pass, but it's now August 11 and no crew has returned since then. They cancelled multiple times for "personal reasons" and rescheduled continuously, all while Lawnstarter continued to charge me for regular mows.

I called them to complain and they reassigned a crew. The new crew wanted to charge me a $175 tall grass fee, which was understandable, but Lawnstarter wasn't clear that I needed to accept the quote and then call them to have that credited back to my account. I rescheduled multiple times, but the crew never showed up. I called support again and spoke to a nice guy named Ray, but what I really needed was for Lawnstarter to take ownership of the issues and call someone to clearly explain the problem and get it rectified.

The problem is that Lawnstarter is a pure digital business, which is cool for me, but not so cool when there's an outlier situation like this one. I cancelled my service not because of the issues, but because I couldn't tolerate investing 50 minutes on phone calls to the support team to try and get a problem resolved that resulted in me calling a local company to schedule a "clean-up" ($175 tall grass fee) and regular mowing service, which took all of 2 minutes on my part.

When digital gets in the way of how you do business, companies will lose customers. I hope that Lawnstarter reads this and figures out that while this is an outlier situation, I'm sure I'm not the only one. It would serve them well to establish a customer resolution team that can actually resolve issues, not just rely on the digital tools at their disposal. A simple investment on their part of looking up their providers in the area, making a phone call, saying "Houston, we have a problem here," and devising a plan would have kept me as a customer. Too bad. I now have 10-inch tall grass and a $175 clean-up bill.