TruGreen review: Customer service/maintenance plan

I have had yet another very frustrating experience with TruGreen this season. On three occasions, I have called and asked for our wild violet to be treated, and it has yet to be done. Prior to our maintenance service on September 15th, I called TruGreen to request that our wild violet be treated. The technician came and treated with the normal fertilizer and weed control, and told us to call to have someone come out to treat the wild violet. So, I called TruGreen again, and was assured that it was noted in our account that wild violet needed to be treated, and that they weren't sure where the mixup happened. They said they would send someone back out on October 5th to treat the wild violet. October 5th came, and the technician again applied normal fertilizer and weed control. We had just received fertilizer and weed control less than 3 weeks prior! So, I called TruGreen again. Again, I was assured that our account stated that the technician was only supposed to treat the wild violet on that visit, and they didn't know where the mixup occurred. They said they would send someone out for just the wild violet, and that our last service of the season would be pushed back so as not to damage our lawn. Now, I receive a text that TruGreen is coming tomorrow to perform our last service of the season, with fertilizer AGAIN, not even two weeks after the last time they came and applied fertilizer (when they weren't supposed to). I called and spoke to Jules, who was very short and disrespectful on the phone, telling me repeatedly that tomorrow is my last service, and that it can't be moved back, even after I explained the damage the fertilizer could cause to our lawn being applied so frequently. She then told me that they would just treat the wild violet without fertilizer tomorrow, but that would still be my last service. I said I would like a refund for the last service then because I would never be receiving the winter fertilizer. She said I can't have a refund, and that she'll just tell them to do the fertilizer tomorrow with the wild violet. I replied that she was not listening to the part about damaging my lawn, so she then said they will come October 25th instead. That's still less than 3 weeks from our last fertilizer application. At this point, I want to cancel my account with TruGreen because the communication is seriously lacking.