Cub Cadet review: Advantage Sales, Bonham TX

We took our cub cadet into Advantage Sales to have a new drive belt put on. We are both in our mid 70s, so it’s difficult for us to do these things anymore. They called us to let us know that the lawnmower was ready. we had taken the deck off here at the house, so it would be easier for them. When we picked up the lawnmower, we never started it and just pushed it onto the truck and did the same when we unloaded it. We then noticed that there were several things wrong with the cub cadet. There were things that should’ve been connected, there were things missing. We then took our cub cadet to someone else, that we totally trust. I went into Bonham and explained to the owner at Advantage Sales all my worries and frustrations with what had happened. I told him about the part that was missing I would like to have that returned to me. I guess he didn’t like it when I asked him for it back, I mean, it was mine. he refused to go back in the shop and look for it, and I even offered to go back and help him. (we had picked up the mower the day before, so the part ghouls of been there. He refused for me to go back there and help. He said he would just order a new one. I asked when I could pick it up and he said “oh no, we have to install it. You have to bring your mower back to us.” I told him at this point I didn’t really trust him or his technicians because of the damage that they had caused to the mower. The new dry belt was ruined. The pulley system was not functioning because the missing shoulder spacer (idler pulley). He refused to work with me on this and said I was very demanding on what I wanted. Especially when I told him I thought he should really refund me some of my money back because of what had happened to my mower. That really upset him when I did that. He said I came in with the wrong attitude. I called him on it and said I didn’t scream. I didn’t yell I didn’t curse and he said no you didn’t but he said you just came in with the bad attitude. And I thought to myself, gosh, you know, he broke my lawnmower and he wants me to be happy about it? He then demanded that I tell him who was working on my mower now and I wouldn’t tell him I just told him I trusted the person. That made him upset. He said that his technicians were the best in the area, and I said well obviously not because they messed up my lawnmower. He said well they are young and they are still learning “ I thought learning at my expense?” He also started badmouthing all the dealers in the area, cause I asked if I could order the part myself and just go pick it up. He flat refused to work with me. This guy is not a good representative of your company. He ended up telling Me and my husband that he didn’t need our business. We won’t be back