Cub Cadet
reviews and complaints

I bought a cub caddet riding mower from Big Blue Outdoors in Flemingsburg KYin 2020. I have had problems with the throttle linkage, transmission, and key switch at the present time. It also will not back up leading the repair shop to believe there is a problem in the transmission. Big Blue says it is under warranty but they don't have a key switch and do not know when they will have one. As of now it will not start. I am telling you this so you know how disgusted I am with this mower. My repair man has found the part and will repair it for me so I can mulch my fall leaves. Big Blue says unless they do the work it is on my dollar. What can you do for me other than tell me sorry about your luck?

I made an online purchase of an "Extended Warranty" for this mower on 5/12/2022 for $32.39, icl. tax.

The mower is identified as follows:

Club Cadet push mower 159CC ENG 21 IN., Serial # 1C218K01536

I have been subsequently told by Club Cadet telephone conversation that the mower is ineligible for the extended warranty, as it is out of warranty status, being purchased beyond the two-year Warranty window.

Therefore, I request reimbursement for the fee paid for this warranty of $32.39, to be sent to the following address.

I have tried multiple times to reach Cub Cadet, waiting on the phone for hours, trying to use the live chat and being hung up on, and no email address? It's not the one listed. I purchased a zero turn mower in 03/2022. It is a gas guzzler, going through the entire 2.5 gallon tank of gas in about 1 hour 15 minutes. I have since learned that this exact model ZTS1 50 inch had been recalled a few years back because of problems with the gas line. I have concerns about this mower. Is there any customer service? This is a serious issue with a new $5000.00 mower that could potentially start on fire as well.

I had to remove the cutting deck and there was a cabel with a spring from the transmission that came loose during the process. When I tried replacing the deck it was impossible to fugure out how to reattach the cable. A very, very poor design and at 80 years old I have always managed to maontain my equipment. Now my tractor is unusable. I bought a new , Non Cub Cadet lawn tractor.

I't a piece of trrash. I have already completed a previous complaint, tu whomever develops your ionternet interface is, as expected, incompetent as well. I am a retired Senior Systems Engineer and I find that any company professing to be technically competent now days is blatently incompetent because competent technical resources in this day in age are next to impossible to find. All competent employees even though they have NO leadership skills come from the technical employees. Subsequently Managers have absolutely NO leadership skills... American leadership at all levels will be he demise of this Country in the not too distant futur...

Love my new zero. Wanted to buy name brand blades. Started out ordering mulch kit for it and it was wrong. Couldn’t take day off work to deal with return process, so I ate that $130. Ordered high lift blades like the ones it came with. They never showed. Called cub and they said not my problem. File a claim with us postal service. Yea, sure. They can’t even deliver mail. I’ll never buy from you crooks again. I hope a set of blades was worth the damage I’m going to do telling everyone I meet not to buy from you. I’m a home building super. I meet a lot of folks buying their first mower.

So I bought my Ultima Z1 last year. I’ve keep it serviced and in good working order. Last week I started mowing my yard and the blades stopped turning. After looking under the deck I found the discharge side spindle, blade and gland nut laying under the mower. After getting it on my trailer and to my service technician I found out there was a service bulletin issued for this problem. Why didn’t I as the customer get the bulletin? It could have saved me $190.00. He had to replace the spindle, gland nut and pulley. Not sure at this point if I’ll buy another.

I placed an order on 22 Jul (order number D0302532P1) for a mulch kit for my new Ultima ZT1 54" mower. Every time I use your tracking mechanism, all I get is status open. In this age of technology and automation, it seems Cub Cadet could do much better informing their customers of product delays, back orders, and other problems relating to availability. My credit card was charged immediately and I don't like being uninformed.

Steve Zuffoletti, Col, USAF (Ret)

[protected] After 4 months of dealing with cub cadet customer service and 4 different service shops the last one being [protected] my mower still has the same issue. It will leave strips of uncut or higher cut grass as you mow. I spoke with cub cadet customer service today [protected] and the representative (cooper) stated that management had told him not to deal with me any more because they thought I was going to sue them and he hung up. So I called back and spoke to another rep (Jim) who said that yes that note was in my case no# [protected] and ask him to transfer me to a manager but he said he would send a manager a Email and they would get back to me today and no they did not get back to me. case numbers for this are [protected] and [protected] I have been dealing with this problem for 2 mowing seasons or since I purchased the mower on 4-3-2021. It has been to 4 different service shops that they recommended. it has had the deck leveled 5 times and 3 sets of blades installed and most recently the motor RPM adjusted up and a spring on the deck replaced and the deck leveled yet again by KT saw shop in Somerset KY. mower still leaves strips of uncut grass. So Cub cadet or MTD customer service is saying they will now not honor the 4 year warranty on the mower or speak with me about the mower. This is the steering wheel model Pro Z 160 At this point I would just like to get a replacement mower or my money back

Last year I wrote to you about mower belts that broke 3 times, you did reimbursement me for 1. Since then, the belt came loose every 2-3 weeks. My wife and I learned how to put back on. The place I bought it from said they could not find the problem. This year the clutch fell off and bolt sheared in the engine. Cost me over $600.00. The dealer said I hit something underneath, but I was cutting on flat even grass without bumps. One hour after picking up the mower from being repaired I was cutting my lawn and mower quit working. Took machine back to dealer. Clutch froze up and fuse blew. I am a residential guy cutting like 2-3 hours a week. I have trailered lawn mower over 7 times to dealer. That is a lot of work for me and wife we are both 64 years old. I had a cheaper exmark for 16 years without these kinds of problems. I talked to dealer and traded the cub cadet in for a Ferris. Could not stand it anymore seemed like only choice I had. I felt like by trading in for a different mower I’d be saving money in long run. I had 160 hours and cost me over 800.00 in less than 2 years. I bought extended warranty for 399.00 and never even got to use it. Can I please get a refund on warranty I already lost so much on this deal. The dealer is Northfield Power Equipment Please help us. Thank you, sincerely, John Blazek

Every since I bought this mower new in 2018 the belt keeps coming off, I noticed this is a common problem. The engine pulley is way out of line (too high) with the deck pulleys once it is lowered.

I got this tractor from a dealer in Pa. At 52 hours the blade spindle broke at the atatchment points. I took it to back to the dealer for replacement of the spindle under warrinity. the dealer refused to replace the spindel Do to a bent blade. First of all I did not hit anything and to me the blade was not bent therefore I feel it should be replaced under warrinty! I am onle asking for the part as I can replace it my self. My email in [protected]@yahoo.com. please thru email.. Thank you for your help with this. By the way I have owned a cub cadet for the past 14 years and have never asked for a warrinty till now!

I purchased an XT1 46-inch tractor. I have nine hours on it and I am on the third set of blades. The cost of these blades is $62.98, with zero discounts available. I am a disabled veteran and my military discount does not work to cover the cost of this critical part of my tractor. Why?

I am at almost $200.00, of expenses on these blades and I can't even get a discount!? I can't see recommending this tractor to anyone since I am spending more on blades than on gasoline.

I purchased my zero turn from home depot it is a great mower I love it. It has always had starting problems due to slow cranking. You have to turn the key to start a couple times. It is due to the low cranking amp battery that was installed 210 cranking amps this 22hp engine calls for a larger cranking amp battery I dont know why this was installed in this mower? Its a problem that should have been addressed.

Purchased Zero Turn from Waterville Me Home Depot 6/11/22

zero Turn Mower Date Purchased: 06/11/2022 Factory Model Number: 17AREACLA10ZT1-50 Serial Number: 1DO6NH50174

After paying nearly $4000 for the mower I discovered it did not have an hour meter installed which is critical to keeping it properly maintained. It is my option that the company should send me a new hour meter and I will install it.

Placed my order May 15. And they noted the following "Thanks for placing your order with Cub Cadet. Please allow 3-5 days for processing. A confirmation email will follow when your order has shipped." Even called them on May 25 wouldn't answer, called again on May 26th, held for 30 min twice, then they finally answered, they said the parts would be sent out the following Tue. As of today, June 17th, still don't have the item, but yet they want me to give a review. Here is your review, SEND ME THE ITEM.

Case # [protected] Pro Z 160 S Purchased from Solid Rock Lawn and Garden in Monticello KY Mower came with a 4 year warranty

Mower will not mow grass without leaving a strip of uncut grass in the lawn. I have been trying to get this resolved for 2 years or since its purchase.

My last conversation with a cub cadet customer service rep was on 6-13-22

He was not interested in helping me at all just wanted to get me off the phone.

The ref # for that call is [protected].

This mower has had the deck leveled 5 times and now on its 3 set of blades and has been to 3 of cub cadets authorized service shops as recommended by cub cadet.

I am now speaking with an attorney and have sent a letter of intent to sue to the solid rock lawn and garden shop in monticello ky and will be filing a complaint against them and cub cadet Inc.

Please review the pictures attached to this complaint as I will be posting all the pics and each time I mow on the internet for everone to just how great a cob cadet pro Z mower really works. Those photos were taken the last time I mowed

I have been on the phone with customer service now for over 1 and a half hours, now on hold again,3 people who have no clue as to what they are doing, I have asked to have this order canceled, and placed on hole agin.CUB CADET not a company worth buying anything from, they have more excuses then Carter has pills.selling items they don't have and expect you to wait until they decide to ship items. ordered June 06 2022, now its 06-10-2022 and just now saying item won't be in stock until end of July. Imsure they are much better companies to buy from then CUB CADET. Buyer beware.

Had a cold weld on the deck so deck ripped apart caused spindle to break I had to pay for spindle an deck now machine doesn't cut even warranty didnt want to cover anything nor fix anything I couldn't get in contact with anyone nor did anyone respond back to me I went to every service center in town they even faxed over work order problem inwhicj cub cadet nor warranty wanted to cover

I need a new cable for my mower and Cub Cadet won't sell me one.

I tried to order one online a week ago but the website wouldn't allow me to use a billing address (po box) that was different than my shipping address so I phoned in my order instead.

After 3-4 business days, I noticed that they never sent me a UPS tracking number and never charged my bank account. When I tried to check online, my order number was invalid.

I called Cub Cadet again. The agent "found my order" and assured me that it was being processed and the charge would show on my bank account and the agent gave me a 25 digit UPS tracking number.

It's been 2-3 days now, still no charges to my account, the order number is still invalid and so is the UPS number.

Meanwhile, my grass grows deeper and deeper and looking very unkempt.

At this point I'm about ready to cancel the "order" if it exists and ship my mower back to Cub Cadet along with a suggestion as to where they can store it!

This is what I get for buying American.