Home Depot
Reviews and Complaints

My wife and I purchased a refrigerator in a home depot store, it was delivered on Thursday (May 1, 2008). On Wednesday (April 30, 2008) we ordered online a washer and dryer.

Well when the refrigerator was delivered the guys didn't level the refrigerator, therefore, when they tried to push it into the opening (a tight fit, but a fit none the less) it wouldn't fit. So after 15 minutes of removing molding and trying to get the fridge in there my wife told to leave. When I arrived home, it took me 30 seconds to figure out the problem was the fridge was not leveled so it was leaning about a 3/4 of inch from bottom to top and thus i had to level it to get it to fit.

So then on thursday evening we got a call about the delivery of our washer and dryer that were purchased online. They said they would deliver on Friday (May 2, 2008) from 8 to 12:00 PM. Well we explained this time would not work, but the lady said well that's what time we had and if we weren't home then they would call us to re-schedule. excuse me? You tell me when you're gonna deliver? There was no option online for instore pick up or delivery option of morning or afternoon. Simply you are told what time by the delivery company. So I called at lest 6 different phone numbers and talk to about 11 or 12 people in home depot only to find out from everyone one of them, that there is nothing they can do about it. They all said sorry, but there is nothing else that can be done. So in other words buy your stuff through us but good luck actually getting it! So my lesson learned no more buying anything through Home Depot. I'm done giving them my business after spending more than $5, 000 with them!

A little less two years ago we purchased a set of GE Adora stackable Washer and Dryer about Six months after purchase the washer started acting up when it would drain and spin it would just run away with itsself and sounded like a jet plane coming thru the house and it would not spin the water out of a small load clothes items were still dripping wet when cycle was done A tech came out and told my wife this was normal and that these washers were not designed to do small loads needless to say two months out of warranty the pump and Mother Board went out after about eight weeks in the shop we finally agreed to pay for labor and service charge and GE supplied the parts to fix the washer since it was on record we had service out to look at it twice while it was still under warranty and they kept telling us nothing was wrong with it Well three months after being fixed it started acting up again with the same symptoms as the first time called a tech out and he said he couldn't find anything wrong well needless to say three more months The washer has quit again same as first time I've tried to get them to replace it since its obviously has a problem that just replacing parts is not going to fix GE wants us to pay labor again and they supply parts I'm not throwing more money in this machine with its traCk record So we are out a 800 dollar machine after less than 2 years and we have to find another that will accept the dryer on top and it won't be a GE I think a Whirlpool will work but I advise anyone to avoid GE appliance because all their interested in is the sale not their product reputation.

We purchased a storm door at Home Depot in Fairfax VA a few weeks ago. We had been looking at screen/storm doors for our back deck for awhile, and since the salespeople were touting the $58 installation fee (vs. the usual $149), we decided it was a good time to purchase. It is a somewhat complicated procedure. First you choose your door, then you arrange to have someone come out and measure, then you go back to the store and choose your door (again) and then a 3rd party company comes out to install it. Well first of all, the guy who came out to measure did not call in advance so we had no idea when he would be coming. Then one day, this guy who looked like a homeless person was at my front door, taking measurements. His car was not marked at all, just a plain white sedan, and my dogs were going crazy. If I wasn't expecting someone to measure my door at some point, I would have called the cops. The guy was measuring the wrong door to boot, so I had to open my front door and tell him he was at the wrong door. He looked out of it, but went around back to measure. He left without any further instructions on what we should do next. A few days later we got a call from Home Depot saying we needed to come back to the store and ring up the purchase. That's fine, we go to the store and choose our door and pay. This is where the real fun starts.

The total bill was way higher than we expected. I questioned this and the salesperson said here is the cost of the door and here is the cost of installation. Well, installation was $149. Hmmm...not what we were told, it was supposed to be $58. He said, oh well, we don't do anything about that, you have to get a rebate form and request it of the manufacturer. So, disappointment number one, we have to pay up front and wait six weeks or longer to see our rebate. We paid and waited to get an appointment for installation.

Today the installer came out. Unknown to us, he did not speak English, so when we asked him not to leave the gate open because our dogs would escape, he said OK and did it anyway. Two of our dogs got out (we have three) thanks to him. Luckily they came back, but this caused more stress than needed.

In the meantime, my husband went to Home Depot to get that rebate form since we had forgotten to get it the night we paid. The clerk at the desk did not know what he was talking about. She finally found something in the computer, but she said the offer had expired and anyway, you had to purchase an ANDERSON door. None of this had been mentioned previously of course. And we bought an EMCO door. Well my husband was getting his blood pressure up so they told him to go back to the Door/Window department and talk to those folks. He did, and they said yeah we remember you and yeah we told you it was $58, so go back up to Customer Service and talk to the supervisor named "Rock." Well, "Rock" did not know what to do. This is a supervisor, and the reason they did not want to deal with this is because THEY DID NOT KNOW HOW TO DO IT. They were confused about how to give us a credit that we had been promised from the beginning! Finally, they gave my husband a $60 credit (where they got that number from, I do not know), which is still $31 less than it was originally supposed to be. The confusion on this whole thing is just OUTRAGEOUS.

From now on, we will be going to Lowe's.

I ordered a washer on line with Home Depot on 5/24/08. Its a Maytag Bravos Energy Star 4.6 cubic Ft washer.
I charged it on the home depot card. Since it was sales tax free week-end and the washer was on also sale, it was a good deal. Regular price $949 on sale for $854.10. + $59 delivery + no tax.
I chose the delivery date during the order which was to be on 5/30/08.
The day before delivery depot called and rescheduled delivery for two weeks later.
Two weeks later depot called that morning to give me the delivery time, thats when they said they were delivering a refrigerator---(I purchased a washer)
Customer Service then told me that it would be another three weeks because the washer was out of stock. She began telling me that I should check our local Home Depot. I told her that I ordered on line, I preferred not going to a store. She called the store herself then called me back leaving a voice message saying that the store only had one floor model which is beat-up, but I can keep checking back with them. And thats it!
Today is July 23, 2008 and I still do not have my new washer. My husband has also tried to get the washer but all we have gotten is the run around and yesterday we just recieved a refund of the charge for the refrigerator that we did not order and did not authorize charge for.

On May 30, 2008 I went to Home Depot for carpet installation estimate. I was told that I have to pay $35 for measurement, I thought that was fair so I paid the $35. It took a week for the estimator to come and measure the house and a few more days to get the measurement to Home Depot. They did not have the carpet in stock, I was told that it will be there in a week, so I went ahead and paid for the carpet, padding, installation, etc. Although I paid for the measurement, they won't give me a copy of the layout. Three weeks later, they finally got the carpet but nobody called me, I had to come to the store to check. I was promised that someone will call me in a couple of days. The installer called me 4 days later, telling me that he can't install the carpet for another 18 days (July 28, 2008)! I started the process 2 months ago and I don't have my carpet yet, and who knows what else comes up during the installation, if it ever gets installed! I tried to cancel, but I was told I will have to pay a 15% re-stocking charge. This is ridiculous - I won't wish this on anyone and won't recommend Home Depot Carpet Installation.

On March 10, 2008, I ordered a new 16KW Home Standby Generator from the Palm Bay, Florida Home Depot Store (#6336) and paid the bill of $11, 474.00 in full at that time. On April 8, 2008, the generator was installed at my winter residence in Palm Bay, Florida. On April 15, 2008, I was able to determine that the new GENERAC Model 5255 Generator (Serial # 4380592) was in fact a used generator that had been sold in 2007, installed and placed in service somewhere in southern Florida, and subsequently returned to, and reconditioned by the factory. I negotiated and accepted a settlement with the Home Depot District Services Manager in the amount of $1000.00 on April 26, 2008 as compensation for receiving a used generator vice the new one I had paid for.

I still have not received an answer to my question as to why I was charged $1, 000.00 for City of Palm Bay electrical and gas permits, when the actual cost was only $172.50, an overcharge of $827.50.

We bought a large remote controlled Hampton Bay ceiling fan four years ago, and we have not been able to get full use of it. Located in our master bedroom, the light fixture, as part of the fan unit, goes on at all different times of the day, including at night all on its own. We live in a garden co-op and suspect that when someone uses a nearby remote of any type it turns the fan light on waking us up.

Is there a way to fix this? We love the fan, but are ready to ditch it. Ideally, we'd like to get our money back unless this is a fixable problem. We will follow up on this, if need be, reporting the problem to the Better Business Bureau and Consumer Reports. We paid quite a bit of money for this from a Home Depot designer's store in New Rochelle, NY.

Sincerely,
Mary Lynne & John Bonforte
cc: file.

Three weeks ago, I purchased a new Maytag washing machine from Home Depot. At that time, there was a Maytag-sponsored promotion (funded by Home Depot) in which rebates in the form of Home Depot gift cards would be sent to buyers who made qualifying purchases of select models. The amounts were from $25 up to $250, depending on model.
I made the purchase (the gift card, by the way, was not one of the factors, by the way), submitted the rebate request online, and received the $25 Home Depot gift card a few days ago.

Today, I went to Home Depot to get a few items and attempted to pay for the purchase with the gift card. The total amount of the purchase was $21. The gift card was rejected.

According to the cashier, there was no available balance on it. Even a call to the store manager couldn't get the thing to work -- despite the fact that the sticker covering the PIN had been removed BY THE CASHIER, so they KNOW I hadn't used it before this. The cashier said I needed to contact the issuer of the card (which is ridiculous because it's issued by HOME DEPOT).

I tried to call the customer service number listed on the letter that had carried the card, but all it is is a "status" number -- there is no support for complaints or inquiries.

I filled out an application for a charge account under my business name at the Home Depot in Broomfield, Colorado. At the time, the salesperson told me that my personal credit would not be checked, that only the bank information for the company would be verified. They ran a credit check under my name, which caused a refinance on my home to have issues. The manager refused to do anything about it.

My husband bought me a new oven that I'd been sorely needing. Delivery was set for the following Saturday. Friday night we got a confirmation call for delivery between 10:30 and 2:30 'tomorrow'. Saturday morning the phone rang. Someone asked if it would be ok to reschedule our delivery to another day. I said no, my husband had taken days off of work to remove the old double oven and stove top and prepare the area for the new appliance. The woman tried to negotiate a new date/delivery time to which I said no. She said she'd call me back and hung up. 2:30 came and went so we called the number given to us for delivery questions. It was then that we found out that our delivery had been rescheduled to *next* Saturday. We went to the store where the stove was purchased and spoke to a salesman in that department. He said that several other people were upset, too. (That makes it all better - why?) A truck had broken down and the subcontracted delivery company was having problems. The salesman said it's not Home Depot's fault, it's the delivery company's fault - Home Depot can't do anything. So we asked for the manager. The manager said the same thing. It's not within Home Depot's control to make sure of delivery, but they sure happily took our money! When we asked that they call the delivery company and have them find a way to get our stove to us, the salesman and manager walked away and huddled before making a phone call. Ten minutes later the salesman found us and told us there would be no deliveries over the weekend. He told us to call the store manager on Monday. Meanwhile, we have no oven or stove and are living with a torn up kitchen in total disarray.

Home Depot regularly reseals used and returned merchandise without inspecting the contents of the packaging. Then they sell it again as if it were new.

I just got scammed by Home Depot when I bought a repackaged SKil cordless drill kit drill kit that was missing the drill. When I brought it back with the receipt, they laughed at me and said they wouldn't do anything about it.

There were at least 10 other people in line complaining about the same scams. There is no chance I will ever walk into another Home Depot. If you don't have another shopping choice like Lowes your area, Be Sure to Open and Check All your packages in the store before you leave.

Repackaging used merchandise and selling it as new with missing or broken components is a regular practice at all Home Depots.

I purchased the hamponbaysolar lights2years ago' they worked fine until a couple weeks ago.4 of the lighs work fine. I took the batteries out of the ones that didn't work anput the batteries into the good lights and they worked.I thought mabe the bulbs went bad, so I went out to home depot to see if they had replacement parts and they said the only thing they carry are the batteries. But the batteries are good.I was wondering if I could get the lile board with the light on. please reply. The other 4 are good and I really would like all6 working, because they really light up my walkway

Thank you

(386038)model number
Sara cline

I rented a truck to take junk to the bulky waste center in town and told the Home Depot employee the purpose of my rental was to go to the dump and he immediately and guardedly informed me he has never gone to the dump and doen't know anything about the dump. When I showed up at the dump I was informed that I could not use this truck as it did not comply with size requirements. I was further informed that every week this particular Home Depot truck shows up and they cannot allow it to be used for dumping but Home Depot continues to rent it and they know the situation. I am sure that the Home Depot person I spoke to made his "never been to the dump comment" to cover his own ### and rented me the truck with the knowledge that I could not use it for that purpose. He has no integrity. Everyone who went to the trouble I did would have certainly informed Home Depot of this fact and it occurs every weekend according to the town of Southington bulky waste center staff. Of this I am certain. They charged me 37 dollars and made me refill the tank for another 15 dollars and I still have a yard full of junk. They could have cared less.