Home Depot

Two years ago we signed up with Home Depot and their 3 year credit for window and siding installation.in May someone came out (a day late and at 9 PM, there until 10:30), and it went downhill from there. A month later we got a call that they might be able to come out and install windows. I asked they call back when they had dates so I could take time off work. No return calls. Same thing happened in July, August, and Sept. No return calls. My wife contacted Home Depot approx. 20 times, and got the run around. We came to find out there were contractor issues (quitting due to better opportunities elsewhere, and Home Depot quit doing siding (which they did not bother telling us). We had to cancel painter because of this mess.

We tried again in spring of this year to get the windows installed and worked with Andy (very nice and was frustrated as well). He arranged to have the finance company to apply our original deposit of $5000 to a new finance agreement to get windows done. After waiting for an hour for approval we were told application was denied. No explanation given. We later received a letter from finance company saying we were denied due to "duplicate application" whatever that means. Andy said there was nothing further Home Depot could do and we would forfit the $5000 deposit.

This is not acceptable as this was not our fault. Home Depot did not live up to the contract as there were no reliable people to do the install. We would either like our deposit back, or for Home Depot to complete project. A lot of the problem is now with the finance company HD uses, and complaint department itself. We have 3 pages of phone attempts to get this resolved. My phone # is [protected], and name is James Niles. Home address is; 1445 Mt. Baker Hwy. Bellingham, Wa. 98226. We will go to an attorney next if this is not resolved.

Home Depot was a well run organization when it first hit the scene. It has now become another large company that has forgotten about the customer. It's recent attempts to change it's philosophy continue to fail. This past year alone I have several stories of not having any aisle assistance, but today will by last trip to any home depot.

I dedicated today to cleaning up the yard which included taking two dead trees back to the Bellingham MA Home Depot. I literally pulled them up from the ground and brought them back in buckets. The return cashier stated she could not take them back without receipt as they were live products. I understood the need for the receipt, however the trees still had the original brand new looking SKU ticket and tags on the trees. The customer service rep just thought it nothing for me to go get the receipt and come back. She mustn't be watching the news or the gas price situation. Eventually she offered to search by sku number and by my credits cards and could not identify the product by either. This was surprising as I have bought literally dozens of trees on these cards in the past year. I asked for the store manager as I hoped someone would understand the common sense of having the new sales tags on the trees corresponding to new purchases, and the fact they couldn't find the sku or my card a problem with their system. The Supervisor proxy sent was equally as unsympathetic to my plight, so I departed with a polite thank you.

When I arrived home, I called Home Depot customer service. At first I couldn't understand the gentleman who answered. When I explained my issue, he asked how I could resolve the issue. I stated that it was not a money issue but at the store I had bit my tongue not to embarrass anyone by explaining why Lowes was now going to be my only superstore provider going forward, and that I wanted to know why with all the common sense evidence my trees would not be accepted as a return. The customer service rep said he would get the store manager on the phone with me to discuss. As suspected, I knew this was just the standard BS, as the store management solidified the HD customer service LACK of commitment and care. The call ended with the service rep reading me a couple of rules about returns, all of which ignored the common sense of some guy working in his yard looking to quickly return two plants that had attached documentation never removed from the tree.

This was my very last trip to Home Depot in either personal or professional capacity. I have instructed my employees to use any other sources as the potential time involvement in problem resolution will be costlier than any gas price will dictate. These people just don't get it.