Home Depot review: Order #H4279-108751NB vinyl planking

RE: 45B MARITIME DRIVE, CHARLESTOWN, RI 02813

We went into Home Depot Store #4279 in Coventry, RI, to start an order for TM 8M Oak Knoll WR 23.69 sq footage beginning on December 16, 2022. We have a receipt for said order on 12/16/22 at 1:24pm in the amount of $4239.07.

We were told that it would not be installed before Christmas, yet it looked possible for before January 01, 2023. It was installed in February 2023. The installation was very fast. There was a tear in one of our new occasion chairs which I forward to the installer, with no response.

This condo is a half year rental, which has been leased for the past four years to the same person, Diane Dadisko. During her rental this spring and summer, the flooring began to buckle. This became a safety hazard. This was reported to Home Depot manager, Vicky.

Vicky had the product reordered to replace the area with the issue. Home Depot measured, thereby inconveniencing Mrs. Dadisko after major surgery.

Finally, we were given a date for installation (after many phone calls to the installer, waiting for call-backs, and time); the installers arrived and did not have enough materials. They left. We went back and forth for numerous days. Home Depot ordered more materials. Another disruption when materials will be delivered for this Monday, 9/25/23.

The installation is slated (again) for this Friday, 9/29/23 at 730am.

This has resulted in four appointments for Mrs. Dadisko, so far, then two more.

She has decided not to renew her lease, due to all of this occurring during her rental period. Our real estate manager is charging us an additional fee of $450.00 for all the time due to this issue, which is conservative and kind on his part.

We were hoping to have the flooring pulled up, and then to hire another contractor to be assured the planking would be installed correctly. However, we are back to having another go at fixing this. The end result is unknown at this time.

Our condo manager has written us a letter regarding this matter. I am happy to forward it. He has warned us that Mrs. Dadisko is looking into options for reimbursement.

We are beyond disappointed in Home Depot, as we have spent a great deal at your stores and supported Home Depot for many years. In fact, Home Depot took care of our new carpeting for the staircase and upper level of the condo the year prior.