Home Depot
Reviews and Complaints

My last purchase of HDX paper towels was very disappointing. It appears as if the paper towels are 1/2 their ordinary thickness. Was this a manufacturing defect or can I expect that any future purchases will be the same.

I've purchased these towels for my church and home for several years and this is the first time I have had a problem.

Please let me know if I choose to purchase these towels again, that I will recieve the quality that I'm accustomed to.

Thank you

J’ai téléphoné chez home dépôt à lebourgneuf à quebec. J’ai demandé si il avait cette scie, ils m’ont répondu que non mais je devais me présenté pour qu’il la commande. Rendu chez home dépôt le commis m’a dit que cet article n’était disponible au canada. Il m’a dit d’aller au magasin pour enfin me dire que cet article n’était pas disponible au canada. Pourquoi il ne me l’a pas dit au téléphone. J’ai fait 80 km …pour rien. C’est son travail de me dire que je ne peux pas l’avoir. J’ai fait venir le gérant et il m’a dit…désolé… mauvais service. Le gaz c pas gratuit…

Bought washer in 2019 or 2020 kept in the garage for a year before I used it. Worked. 1 time only. Tried using it a second time NO PRESSURE AT ALL. Took back to the store but was told it was past a year and Home Depot do not sell item anymore and would not refund me. I have been a valued customer with your store for over 25 years and expect a better resolution. Rodney Christmas 1122 Jefferson Ave Scotch Plains NJ 07076. [protected]@verizon.net

The online home depot website clearly states that haul away service is free.
I bought a garage freezer, and was charged $50.00 at checkout to haul away my freezer.
Unable to add proof because your site does not support pdf.
Order Summary
Order Number: WG39114954
Order Date: July 30, 2023
Frigidaire 20 cu. ft. Frost Free Upright Freezer in Carbon
Store SKU # [protected]
Internet # [protected]
$948.00 1 $948.00
Parts & Services
Haul Away Your Old Appliance $50.00

I am a Home Depot Pro. I pay a $40.00 fee for each lead wether I get it or not. Therefore, I am a paying customer. I deserve the same respect and consideration as any other Home Depot customer. I received a review that was factually false. The customer claimed we charged hidden credit card processing fee, which were clearly stated in our work orders per Florida law. The customer acknowledged, agreed and signed the work order. I attempted to contest this review but Home Depot let me. They let the false review stand, even though I had evidence to contradict it. They treat pros like we work for them when they really work for us. No respect. Their leads are poor quality. Only good for 30%.

Went to Home Depot because in the past they were always friendly and more than willing to help. We went the other day and was ignored by several staff when we were wandering around. If we wanted poor service and to be ignored, we would have went to Lowes or Menards.

Also an $8 pack of weed eater cord at many other retailers was $32 at Home Depot.

I would have written directly to Home Depot for resolution but there is no costumer service email information. They dont want to hear complaints I guess.

HOME DEPOT MISTREATS SENIORS

order # H0742218942-- MODEL # LREL6325F SALESMAN#ER5766

My 83-year-old aunt purchased a LG pkg from this store in October 2022. Upon delivery, the appliances were delivered and not tested. Within hours of the delivery my senior citizen aunt attempted to use the stove to find that it did not work. She immediately contacted her salesman.

The salesman told her she has to contact the manufacturer, LG. What? REALLY?

HOME DEPOT #0742 should have immediately replaced the defective unit they sold my senior citizen aunt. If HOME DEPOT replaced the defective unit, this would have resolved my elderly aunt's stove problem. HOME DEPOT STORE # 0742 mistreated my senior aunt by sending her to LG when they should have replaced the unit. She has been sick through this entire process.

LG set up repair dates that they don't show up. My GOD, she is an elderly person coming off many years of being my deceased uncle's caregiver. The kitchen makeover was to help her healing process yet the aggravation of not being able to cook has debilitated her healing process. SHAME ON HOME DEPOT TAKING advantage of senior citizens. Replace the defective unit HOME DEPOT and YOU, HOME DEPOT should be dealing with the manufacturer.

My aunt reported the defective unit immediately and now almost a year later, she still has a non-working brand new stove. If this was any elderly person, I would be upset but I more upset because this is family.

HOME DEPOT STORE # 0742 MISLEADS, DECEIVES AND TAKES ADVANTAGE OF SENIOR CITIZENS. I WISH I COULD RATE THEM A ZERO BECAUSE THEY HAVE TREATED MY ELDERLY AUNT HORRIBLY. STOP IT HOME DEPOT...DO THE RIGHT THING AND STOP MISTREATING SENIORS. SENIORS, PLEASE STAY AWAY OR GET TAKEN ADVANTGE OF BY THIS STORE.

LOOK AT THE REVIEWS!

I purchased a very expensive LG refrigerator LRMVS3006S online from Home Depot. It was delivered damaged (seals don't work, so alarm saying door open goes off every 30 seconds 24/7 and the light in the view window stays on constantly. I can't get water or ice out of it.) The delivery team said they turned in that I had a loaner and would get a replacement ASAP. I have been calling to find out when it would be delivered. On Saturday, I checked the website and if I had ordered it Saturday, it would have been delivered Tuesday. If I had ordered it Sunday, it would have been delivered Wednesday. I have talked to several very nice customer service people that told me to make sure I called first thing this morning. When I did, they said it would be Friday when it was delivered and that that was the first available. When I got on the website, it said if I bought it today, I'd get it Thursday. Clearly I have been put at the bottom of the list. I called LG to see if I could get it faster and they said they could not communicate with me, only with Home Depot since I bought it there.

To whom it may concern,

I am a handicapped customer of Home Depot. I have been a customer of Home Depot for decades. Unable to shop in person, so I called in my order for pickup. I have attached a copy of my receipt to show the purchase was made but when my contract picked up supplies no doors were in the order. I have attempted to resolve this issue with the store where I made my purchase but they keep giving me the runaround and never call me back to resolve this issue. The last attempt was made on 7/15/23 @ 7:00 pm to resolve this issue I spoke with Manager Adams who promised to call back but never did. Customer Information

REVA CONLEY

[protected]

[protected]@aol.com

5517 FLETCHER

FORT WORTH, TX 76107

Order # H0542-354981

Receipt # [protected]

A salesperson came to the house to provide an estimate. The salesperson was very nice, professional, knowledgeable...had no problems there. They were even able to match and beat a competitor's price. I was also sold on the fact that Home Depot offers a lifetime warranty, is a major company that has been around for decades, and wants your continued business...In other words, Home Depot will "do right" by me.

Note: I was sold on the Simonton Windows...I went with the best they offered (no cheap/poor quality windows for me)

December 2020:

Day 1: I had two windows (kitchen, living room) and a sliding glass door replaced. 1) the kitchen window would not fit properly. They had to order a new one, so I was instructed NOT to open the window. (great, I have a window I can't use)

2) the screen door for the sliding glass door (that I paid for) was missing. I was told they would have to order it and then have it installed.

After months of waiting and unreturned phone calls and after finding out that my screen door and window had been sitting in a warehouse for months! and no one contacted me to schedule an install, I finally had the new window and door installed...5 months later!

2) the new window was defective, and the sash did not fit properly. Again, we had to order another one., that took weeks to get a response, and several months to order and schedule the install.

3) The latch door on the sliding glass door broke, and I could not open it from the inside. Again, I had to open a service case and wait for someone to come and fix it. Again, that took months.

4) the third window was defective and cracked shortly after it was installed. We had to order another one. Again, that took months to order, then several more to schedule the install.

Note: the technician/installers that Home Depot contracts with have been great up to this point

5) June 26, 2023. The screen door for the sliding glass door broke, and I contacted Home Depot to put in a service request. After waiting more than 2 weeks, I called back and was told someone would contact me that day. After waiting 2 days, I called back and had to case "escalated." July 13, I received an email at 8:36pm from and technician/installer named Joe. He left his phone number in the email and told me to call him to schedule. So excited to finally hear back, from someone, I called the number (26 minutes after receiving the email). Well, Joe "scolded" me for calling before 9:00 and told me I would have to wait until tomorrow.

?

So wait, it is OK for you to contact me in the evening, but it is not OK for me to contact you?

(no where in the email did he state to call "first thing tomorrow" or "you can call me tomorrow at ...") He simply said to call him, and so I did...why wouldn't I?

It appears that once they have your $$$, you are not a priority. You have to make several phone calls and practically harass people to get anything done. You will wait weeks to hear a response and months to have anything done. I was "sold" on this great Warrantee and service, but I received neither.

I bought a refrigerator, and it was delivered damaged. I returned it and didn't get a full refund. I bought a different one the second time and it was delivered this morning, "Broken"! Home Depot manager told me to wait 2-3 business days for a full refund. So, the situation is that I am without a fridge in 90-degree weather, first refrigerator partially refunded and second fridge no refund for 2-3 days. It all happened withing 10 days. Home Depot is selling damaged and broken appliances without checking. Pathetic customer service, slow refund process, and uncountable problems to the customer. No one answers the phone and longest holds. The delivery man left the fridge outside the apartment without knocking the door. I have knee issues and fractured ankle; how can I carry a refrigerator inside my apartment? Home Depot higher authorities must take charge of this issue. After all this hassle, they must provide me a fridge free of cost and deliver at soon as tomorrow.

Yes I was redoing a deck for a customer and we did it into 2 phases. Well the first time I got grade 2. Then this past weekend I went to the same store on the same shelf and grabbed what should have been grade 2 cedar tone wood. It even says on the receipt that Is what I purchased. Well it's not some how I got grade 1 this time. The homeowner and I are very passed off the wood nor the stain match each other. The home owner thinks I was trying to screw him over some how. We bought over 70 boards in total for this deck and now it is half and half. I want to know how you are gonna fix this problem? Because even giving me the correct wood to match does not pay me to redo this deck again. Labor alone is well over 1500. Plus dump fees of 300 and more delivery fees. I am a pro member and shop at the home depot for all my work. But I gotta say if I have to pay for this in any way weather it's buying new wood

I was loving my neighbors, win windows and doors that they had installed from Home Depot in 2021. I went next-door and asked her what they were and I really love them and she said they were PGT energy efficient windows so I called Homedepot and set up a consultation with a sales associate to come out and give me a price on that product when Jan came to my house and got out of his car I told him you know I pointed to my neighbors house and told him that’s what I want. I want to swing out windows in the front PGT energy efficient but I want them in bronze, not white. We proceeded to go in the house and go over all the options and different things like that and prices. We talked about PGT and we also talked about another brand , that was a little cheaper and but it wasn’t PGT. It was just owned by PGT and he gave us the prices and then you know he left and then a few months later I called him back and wanted to go forward with the PGT windows swing out in the front and everything like that . Well he ended up using another. He gave me two quotes, but he use the one that was cheaper the The the company that’s owned by PGT. I think it’s air master that I told told him I totally don’t want well. I got air master doors they’re not energy efficient , the window job was terrible they use white thick caulking for inside my house. It’s messy all over the place. This is the windows don’t swing out they’re not PG tear energy efficient. My house has damage my floor my floors my brand new bathroom tub was damaged from tools dropping on it , there was damage done to the outside of the concrete of my windows and I couldn’t get any help for almost a year. I ask them if they can reimburse me for the both doors were damaged and they put them in my house and after they realize they were damaged they did not do anything about it for almost a year. I told him I do not want in spite of them being damaged they weren’t energy efficient the heat was coming through my house like crazy , it wasn’t what I ordered. We talked about it but I did not want that and I made it very clear to him. I wanted to PGT windows. I have proof that I ordered PGT windows through Voice Mail’s to correspond written correspondence, and Homedepot did not want to change out the windows they didn’t change out my door. They gave me a refund but they didn’t change it out to a PG door and currently it’s still not finished and the door knob falls off every time you try to open it , so I’m asking to be reimbursed for all the money I lost from contractors not being able to finish their job because of the hold up for and I want to file a demand letter to Homedepot but I filed it and I sent it to ferry Road and it came back so I will have a demand letter that I’m going to send but I don’t know where to send it I want all my deposits back and I want it fixed the way I ordered it the way that I would I want it. I’m not paying anybody until my house is fixed. Totally thank you Teresa Mancini 2432 NE. 14th Terrace, Pompano Beach, FL 33064. I have a inspection report I can send too.

BLUF: One delivery guy was sent to deliver two heavy vanities. The items were delivered damaged and after the whole ordeal, I ACTUALLY ended up losing $200 out of pocket. I HAVE PICS AND VIDEO! ALWAYS TAKE A VIDEO OF YOUR DELIVERIES FOLKS!

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The delivery guy shows up around 7am in the morning (on a school day) with no call or notice that he is coming. I hear loud noises coming from outside the house and wonder what’s going on so early in the morning. That’s how I came to realize that my vanities are being delivered.

He drops the boxes from the truck on to a cart on the street which is about a 4-foot drop. I do mean drop in every sense of the word. I wondered why he is doing it that way and wouldn’t it damage the vanities. That’s when it occurred to me that this was a solo deliver person delivering two heavy vanities. Even Home Depot themselves caution that it takes a minimum of two adults to move this vanity.

After unloading them, he leaves the boxes at the end of the drive way right behind my cars, blocking my cars (see pic). I asked him to move those boxes or I would not be able to move those cars and make it to work that day. I tell him to deliver the boxes to my porch and not obstruct my driveway and cars. He argues with me and tells me that he is only contractually obligated to deliver to any part of the driveway and the end of the driveway meets that obligation.

He finally agrees to move it to the porch but not to the actual porch instead to the entry way blocking the entrance to my house (see pic). He has to roll the boxes on the ground since, it’s a solo driver, he is unable to physical pick it up and move them (see pic). Then he walks away cursing in Spanish (I have learned some Spanish curse words over the years 😉) leaving the vanities blocking the entry way. I pleaded with him to move it because the forecast called for rain that day, but he was okay with leaving the vanities to be rained on. Luckily my neighbor was having something delivered to his house that day and I was able to enlist those deliver folks’ help in moving the vanities on to the porch and out of the incoming rain.

After finally receiving my vanities weeks after placing the order, I call the contractor the vanities are here and ready for install! Contractor come out later that day to do the install and upon opening the boxes they show me that these vanities are damaged (see pic). I tell them I need to return them and get new ones. Contractor tells me that’s up to me but they still are going to charge me $200 for that day.

Home Depot only refunded the vanity purchase price and no compensation (still waiting and it has been months) for the $200 loss due to contractor’s charge and not to mention the aggravation and hassle.

I think I have a good case and my video and pictures are proof positive. THEY SENT ONE GUY!

P.S. Home Depot doesn’t allow video uploads and maximum 500-character review.

Yesterday, July 6th, my friend and I rented a flatbed pickup truck at the Woodhaven Boulevard Home Depot location in NYC, to move some furniture for a youth theater nonprofit we run in Richmond Hill. We were given the contract and, because I am an attorney, I read the entire thing. We were explicitly told that the truck had half a tank of gas and that we needed to return it with half a tank of gas. While we were driving out of the parking lot, I noticed an older man standing in the way of our rental, preventing us from moving. He made eye contact with me and laughed. I figured he was laughing because I am a young woman wearing a frilly dress and driving a pickup truck--objectively funny stuff, and I laughed too. I had to gesture for him to move out of the way so that we could exit the lot. We had an uneventful journey driving the furniture to our theater.

Upon our return, the older man who had blocked us from leaving was in the rental center, and it immediately became clear that he was an employee. I returned the keys and he asked us if we had refueled the truck. We responded no, we didn't have to, since we didn't drive very far and the tank was still at half, which was our contractual obligation. Indeed, the distance we needed to travel was very short -- a 7-mile trip in total, including the journey to and from Home Depot. The Ford F250, which is the make and model of the truck we rented, gets on average 14.6 miles per hour per gallon for city driving--meaning we used less than half a gallon of gas for our entire journey. We rented the truck for 2 hours and 23 minutes, and the truck was off and parked for the vast majority of that time.

When we told this man that we hadn't fueled the car, he became enraged--and I mean ENRAGED. He was immediately antagonistic and began verbally attacking me and yelling in my face. He said something to the effect of "Oh, so you didn't leave the parking lot at all? Did you sit there for two and a half hours in the parking lot with the car off? Because otherwise you used gas and now you owe me money." He screamed this in my face repeatedly and I can actually still envision it in my mind's eye--it was extraordinarily degrading and condescending. My male friend jumped in and explained we had only driven around the neighborhood and spent most of the time parked. The man still continued screaming, saying that we had to replace any gas we used. I pointed out that the contract stated that the truck had half a tank when we left the store and that we needed to return it with half a tank. The man continued yelling at us and made us go outside with him to check the gas tank. H also claimed that he was the one who had given me the keys, which he absolutely was not--a younger man gad given us the keys and done our rental contract for us.

On our way outside to the truck, I let the man know that I read the entire contract and that I am an attorney. Additionally, as I am an assistant district attorney, I took out my lieutenant's badge to show him and to implicitly warn him against escalating the interaction further. He angrily said "Yeah, yeah, I don't care about your badge. I don't care that you're a lawyer." Of course, when he checked the car, there was half a tank of gas remaining. Instead of cooling down and apologizing for verbally harassing us, he escalated the interaction further, claiming that the tank was actually more than half full (it wasn't, as per my own check before we left AND as per the contract, which I still have), that he had checked it himself (he hadn't), and that we were liars. We went inside to finish checking out and the entire time, I was re-affirming that we wouldn't have to pay for anything because we had fulfilled our contractual obligation and had barely used any gas. In turn, he began screaming at us that, unlike me, he has "dignity and integrity." He repeatedly and loudly attacked my "dignity and integrity" for several minutes, making a scene in the store and causing heads to turn. Needless to say, it was extremely embarrassing and uncalled for. He continued hurling these insults and said his wife is a lawyer, she writes books, and she "actually has integrity." My friend asked for a receipt since we need to get reimbursement for our non-profit. He rudely responded, "If you just WAIT A MINUTE I'll get you your receipt" with as much contempt as he could muster. He also mentioned that he "[wasn't] even on the clock right now."

Finally, before leaving, I asked him for his name. He said "I don't have a name. You don't need to know my name." I asked the young associate what his name is and he said "Oh, I don't know, he just started working here," in a clear attempt to cover for him. I called the store today and found out that the older man's name is Robert and the younger man is probably Louis or Luis.

I am absolutely horrified at how I was treated last night by your associate. I am a member of law enforcement and I help run a nonprofit for kids in the arts--I consider myself to be an active member of the local community. We were just trying to move a couch 3 miles down the road for our theater production this summer because no one had a car large enough. Our program routinely spends a lot of money at Home Depot for stage, props, and costume building and our staff is no longer comfortable patronizing this location as long as Robert is there. His behavior was so vile that it probably qualified as criminal harassment (and I would know). I expect to be kept in the loop regarding what action will be taken against Robert for this behavior.

My contract number was #308704.

I ordered lumber, Timber Tech Composite Friday 7/7/23 from Watertown store 2602. A delivery was dropped off 7/8/23 by Home Depot of South Bay in Boston . It turned out to be something I did not order. So from 7/7/23 till 7/10/23 trying to find an answer to what will be done to fix the error, I still do not know for sure. Most times I could not get thru to Soth Bay and when I do I get different answers each time. No email or text regarding the mistake or correction was received.

The invoice # H2602-387914

-Peter Wong

[protected]

[protected]@hotmail.com