Home Depot
Reviews and Complaints

Dear Custmer Service Team,

I bought a Vissani 7.1 cu. ft. Top Freezer Refrigerator on Thursday, 7/6/23 and got delivered on 7/7/23. When I opened it, I found a dent right in the center of the fidge door. It is looking bad and I am disappointed. I called Home Depot, Santa Clara where I bought it and waited for good 50 minutes but nobody answered. Then I called the Home Depot in Cambell, from where it was delivered. They answered and told me that I have to take it back to the store and they will see if they have a replacement available. This was even more disappointing. I can't carry a refrigerator as I had a fractured ankle cured till last month and still not allowed to carry heavy weight. Secondly, this fridge came dented and was not inspected before delivery. It shouldn't have happened if it would have been checked. I need a quick replacement or full refund so I can find a good product as the weather is getting hot. Thanks!

Order# H0630-276662-V2-[protected]----Store purchased: 2435 Lafayette St. Santa Clara, CA 95050.

Please use my this email: [protected]@hotmail.com

A swift response would be highly appreciated!

Shazia Sajjad.

I purchased an expensive Weber grill on line, order# WB49328283. I chose Home Depot over Ace or Wayfair thinking I would have better customer service. The price was the same. Sorry to say I was very wrong. The delivery date was 7/5, but got moved to 7/6. I waited all day for the delivery. Called several times. Uses the Estes tracking app. I was told by the Home Depot rep that it was out for delivery and might come as late as 7PM. Waited until 7:20PM and called again. The rep investigated and determined it was delivered to the warehouse. Now the responsibility falls on me to call early tomorrow to try to arrange delivery. This is terrible customer service. I would like to know my complaint did not fall on deaf ears. If you want to compensate, may I suggest free assembly. I had planned to assemble myself to save the $179 charge. Alfred Robbins, [protected], [protected]@gmail.com.

I cannot seem to be able to talk to a customer service rep. It is very hard to get to talk to someone. I would like to be able to talk to someone about the military ID card that HD requires. I do not have a smart phone and therefore can not download any apps. It is really hard to get through to a customer service rep.

Hopefully there is an easier way to get the necessary ID card.

On june 6 we ordered and paid for merchandise with a total of $2,683.16 for everything to have two exterior doors and one storm door to be installed. We were told that the contractor would contact us within 24 hours via email to schedule date for installation and if not within 24 hours, they would call within 48 hours. As of today, july 4th, almost an entire month later, we have not received an email or phone call to schedule date for installation. We have called or gone by home depot complaining almost weekly and their only contact with the contractor is supposedly by email and they just keep telling us that the contractor is behind and they are not sure why they have not contacted us to schedule date for installation. This is unacceptable! home depot should be able to contact the contractor by phone and demand them to communicate with the customer!

Bought merchandise in May. Wanted to check on 6 month payments as I have not gotten a statement. I lost my credit card so I have no way to find the account number.

Calling Customer service is a joke. Kept connecting me with a robot which just created a lot of frustration. Finally got someone after 6 calls and then they told me I would get to speak to someone. When I got transferred, it was the automated service again asking for my account number.

I want to speak to someone. I'm sure if I wanted to place an order they would have someone on the phone in 2 seconds.

This is terrible customer service.

I recently had the misfortune of dealing with Citi Bank's customer service, and I must say that my experience has been nothing short of a nightmare. The level of incompetence and lack of empathy displayed by their representatives is beyond comprehension. I feel compelled to share my experience so that others are aware of the abysmal service they can expect from this bank.

To begin with, I have been facing issues accessing my credit card account for several weeks now. This is an extremely frustrating situation, especially considering the significant amount of money I have on the account. The business had committed to providing customer service for their credit cards, but they have failed miserably in fulfilling this promise.

When I reached out to their customer service, I was directed to call a number for assistance. However, the representatives I spoke with seemed completely clueless about how to verify my identity through SMS. They then attempted to verify via email, which also proved to be unsuccessful. This unnecessary back-and-forth wasted a considerable amount of my time and left me extremely frustrated.

To make matters worse, after being transferred and hung up on multiple times for an hour, I had to abruptly end the call and rush to work. During this call, the representative even had the audacity to argue with me and then hung up on me, claiming it was to "keep the call professional." This behavior is utterly disrespectful and unprofessional.

After enduring seven to eight hours of dealing with representatives who consistently refused to listen to my concerns, a breakthrough only came when my wife broke down in tears and begged one agent to listen. It is appalling that it took such an extreme emotional response for them to pay attention to our issue.

When I finally called to make an official complaint and seek compensation for our wasted time, I was met with further disappointment. The business has not made any genuine effort to resolve the issue. They only seem interested in obtaining anything that benefits them, completely disregarding the consumer's perspective. It is clear that they have no interest in providing adequate support to their customers.

The mental toll this experience has taken on me cannot be understated. Not only have they mentally exhausted me for the entire day, but they also took it to an even more alarming level by falsely reporting us to the local police, accusing us of neglecting our children and being suicidal. Such an act is not only unprofessional but also morally reprehensible.

In light of these events, I strongly advise others to steer clear of Citi Bank. Their customer service is abhorrent, lacking basic problem-solving skills, empathy, and professionalism. They have shown a complete disregard for the well-being of their customers and seem more interested in manipulating situations to their advantage. I will be taking every possible action to ensure that my voice is heard and that others are made aware of the atrocious treatment I have endured.

Please take this review seriously and reconsider any involvement with Citi Bank. There are far better options available that actually prioritize their customers' satisfaction and well-being.

I received this item on Friday, June 30, 2023. Later that day, I realized that I didn't need it. The box was never opened and is still sealed. I called the customer service number and was told that I could return it, but GE needed to approve the return and they were already closed and to call back on Monday. I was also told that if GE didn't approve, that I could return the item to Home Depot myself for a refund.

This morning, Monday, July 3, 2023, I called again and was told that GE would not accept the item and neither would Home Depot because it is a major appliance. I was also told that this policy is stated on the website. It is a microwave--not a stove! The customer rep told me that I was misinformed by the rep I spoke with on Friday. The rep was not interested in what I had to say, and I got a bit upset. How is it my fault that one rep told me one thing, and then this one told me another? She said that I should keep the new one in case the other one breaks. I finally hung up on her.

There is nothing wrong with this product. The box is still sealed and could be sold as brand new. I still don't see why I can't return it as I was previously told.

I purchased a GE Refrigerator. It was delivered on June 15th - late in the day. After running a few hours it seemed very noisy. The product guide said it would take up to 72 hours to become acclimated (which would have been Sunday evening). Monday at 8:00 a.m. we called Home Depot and advised them of the issue. They said we had to call in 48 hours. We explained the product guide said 72 hours and they said we had to put in a service call for a repair. Repair on a new refrigerator? This is crazy. I will never buy another product from Home Depot - I'd rather pay a few dollars more and get reliable customer service.

Old motor Broke in mid mow on June 24,2023

Orders new one from Home depot.

Receipt shows NO estimated delivery date

Started tracking

I was given date of June 28

I was updated to June 29.

On june 29 it arrived at warehouse 60 miles away from me.

on June 30- I offered to come pick itup

Home depot said i had to wait as the delivery date of JULY 12

They do not allow pick ups at their warehouse.

subsequently the mower has been moved to ANOTHER warehouse - 30 miles further away!

They are insisting i wait until July 12 while my grass is already knee high.

Please help

RE: Curbside pickup

I am handicapped and had a service dog in my vehicle. It was an extremely hot day. My order was ready for curbside pickup at the Titusville, Fl store. I tried downloading the required app which did not load, so I called store. They said they would bring my order right out. So I waited and waited and waited and waited. I called again and was put on hold. And waited some more. Finally, I had to leave my dog in a hot vehicle to get the product. The service people were very rude when I ask them to carry the product out to my vehicle. You shouldn't offer curbside pickup if you're not going to follow through. Then have your clerks complain about it.

April 4 2023 I ordered two windows and a front entry door from Sales Rep Bobby Dalfes. I was told the installation would be on June 5. On that date the windows were installed but I was informed the door was not available. The next day I was told the door was available and would be installed that day. When the installers showed me the door I told them it was not the right door. I ordered one with the Heirloom glass insert.. This one has a plain glass insert. They told me they should go ahead and install it and they would order the correct glass panel so all that would needed to be done was change the insert. Once they completed the installation I notice the trim was painted white and should have been black. I called Bobby and let him know what has happened. He came immediately and took pictures. He has the invoice which show "Heirloom glass insert". I had also texted a copy of the invoice to Alma. I also called and emailed her but never got a response. I was told by Bobby that it would take 6 weeks to get the glass. A week later he texted to say he needed me to sign a new request because the whole door needed to be order since the door I had was totally incorrect. On Jun 27, I got a call advising me that installation would be on July 27. Then I got a text and email saying the installation was rescheduled to June 29. After the appointed time came and went, I called Alma who surprisingly answered. She said the the original date for July was correct and June was not right. I asked her if anything could be done to move the date up. She curtly informed me that there was nothing that could be done. The door I have now has a clear glass panel and everyone can see into my house making me feel very insecure

So, I have a P.O # 29511961you can look up and see all the notes that store 8529 has input into your data base about my issue with this store. I placed an order for a custom security door thru Home Depot but made by Unique Home designs. It started in February of this year, mind you the door is paid in full. When the door arrived at the Home Depot location, I was contacted by the installer that the door was measured wrong. Home Depot sent out this contracted vendor to install the security door. It was measured wrong because it turned out they measured the wrong house, so the order had to be reordered. At this point it already had been 2 and 1/2 months for the door to come in. So now we are into May 2023, the second security door arrived June 25,2023 at Home Depot, this 2nd door arrived damaged by shipper. So now they are telling me it's going to be another 2 months or so for 3rd door. So I need so other type of assist from headquarters to intervene this situation. I've talked to every single person, whether its supervisor, MOD, 4 other MOD at your Selma, Ca locations and still waiting to hear back. please contact me as to why it's taken so long...

I would like to receive a call from head office regarding our cabinets. Customer service in Prince George and the resolution Center are giving us the run around. We have been waiting for 5 cabinets that were measured incorrectly and one cabinet that color is incorrect. This has been ongoing since our installation in November of 2022. Please call me at +[protected]. We have been very patient but feel it’s gone on long enough. We have spent thousands of dollars buying from Home Depot to build our new home. Thanks jean Goertzen.

I am told by associates of home depot that if I want an veterans discount I need to register my name,.. But, I am having difficulty with customer service help. I have ID but the service wants documents.

I am at the Framingham office and need an associates help.

In the past I only needed an army id.

Please give m ethe name a person name to see for an appointmernt.

hi my name is ameer ali i am 62 years old i bought a o turn lawn mover i pay 3500 for it i bought it in december 2022 as you know it did not rain it start raining in june 2023 know i need to cut gress it broke down i went back to the store they told me i have to take to a john deere dealer ok i did in st cloud they charge me 125 i told it under warranty i still have to pay on saturday yune 24 2023 i try to start it notting that the stcloud home depot some body brought it back because it a lemon that the one the sold me some body please help i am a senior citizen on pension i need another mower thank you

i am sending a copy of this letter to atterneu general

Good afternoon. I am writing this complaint because I have had the same issue at two different locations.

The first was at the store in Rosenberg, TX. a couple months ago. Sorry I can't recall the date and time.

Today, I had the same issue when picking up an order in which I placed two days ago.

The issues I have had is as follows.

The order placed was not filled by the pick-up time even after a phone call in advance to check on the order.

Next, at the Rosenberg store, I was given two additional times for pick-up, both were not met. At the Katy store, I was given an additional time of 15 to 20 minutes for the order to be ready. This was not a long time to wait but I shouldn't have to wait for an order that placed 48 hours before.

Both times I canceled the order and was reinvested of my funds.

I am very disappointed with the handling of my orders, and I hope this hasn't happened to others, but I feel it has happened.

I have been a customer of Home Depot for many years and am saddened to say, I will not continue to be a customer. The incompetence of the management and employees to take care of their customers is sub-par.

This is not my nature to complain but I feel it is important for you to know.

Ordered Weber 22in Performer Deluxe Copper BBQ with stand on June 19 2023. Confirmed Free delivery was for June 22, waited all day, never came, said delayed till June 23, never came, stated delay and would arrive June 24. We stayed home for this delivery for 3 days and thought we might have to sign for it because it was around $600.00. We wanted to instruct the driver were to unload the 100-pound box. Later in the day, we looked outside, and the box was just dumped on the driveway. they never let us know it was delivered. We are upset because we are two old folks that can't move a 100-pound box. We tried our best to no avail. What if we weren't home? someone could have stolen it right off the driveway. This can't be the procedure for a large delivery, can it?

Listen, I'm not complaining about nothing, my husband is ill and scheduled for surgery July 3, and I have a brain tumor. Please be more customer service oriented, like you advertise to be. This was such a disappointment for us, to the point we can't ever order from Home Depot anymore. Please connect with FED-X, who you used for this delivery so other customers don't get surprised as we did. Not fair to disabled customers. Just saying.