Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Bath and Body Bath & Body Works Direct 3405 Candlers Mountain Rd, Lynchburg, VA, 24502, US
Bath & Body Works Direct company logo
Bath & Body Works Direct
reviews & complaints
Bath & Body Works Direct company logo

Bath & Body Works Direct

3405 Candlers Mountain Rd, Lynchburg, VA, 24502, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.bathandbodyworks.com
Phone number
+1 (434) 237-4603
Category
Bath and Body
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
12:00 pm - 6:00 pm

Bath & Body Works Direct reviews and complaints 1

View all 379 complaints
ComplaintsBoard
S
7:55 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Bath & Body Works Direct - Champagne toast candle

Hello
I purchased this candle on 5/13 from my local Lynchburg VA store
I lit it yesterday
And it literally fell apart
The glass broke and it melted into itself
I'm so glad I heard it crack as it could have caused a lot of damage to my home
The glass literally broke off and fell into the candle and the candle wrap was on fire
Very dangerous

I called your customer hotline yesterday to report it but the rep was not very helpful and only asked if I used rewards to purchase said candle which has about nothing to do with my product complaint
I am a loyal customer and nothing like this has ever happened before
I'm concerned as it could be a very dangerous product
No real resolution was given except for me to return back to store
That is not very good customer service in my opinion as I bought a faulty product and should be compensated without me having to return to store and make up for the situation

My account is listed as Susan Froehlich
[protected]
See attached photos
Sent from Yahoo Mail on Android

Desired outcome: Reimbursement and gift card

Read full review of Bath & Body Works Direct
Bath & Body Works Direct - Champagne toast candle
Bath & Body Works Direct - Champagne toast candle
View 0 more photos
Hide full review
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.