Wirefly

Update And the Saga Continues
Today I received another letter from simplexity demanding that I pay the money for the early termination of my phone. They have now threaten to charge my account if I do not pay. The letter is dated May 29, 2012. This is after I talked to Stefan at wirefly corp office [protected]) and had told me that he had taken care of the problem. A call to simplexity informed me that it was my responsibility to call verizon (today at 1:04pm) and get information stating that my phone (yes I am still using my droid bionic) is still active. So now I am going to give Stefan a call to see why I am still being accused of terminating my phone even though the phone is all I have AND i still pay verizon for insurance on the phone I bought from wirefly. In a minute I will post the letter I received from simplexity.

Last Update I hope
I received a call yesterday June 7 around 11:55AM from the collections manager at Simplexity. He explained to me that apparently on May 29 he was made aware of my situation and had removed me from the system since I had not broken the contract. However the letter was schedule to go out that same day, which it did, creating panic for me. He informed me that everything had been waived but there was always a chance I would receive another letter (such is the way with automatic services) but if I did to just ignore it. And I understand how a letter got out by mistake since I have worked with automatic services. He was polite, understanding and apologetic. So I think this is over. And while this whole ordeal has been a bit stressful I am grateful that I was never charged and that I received not one but two calls from corp heads trying to help me out of this situation. I do and still recommend purchasing a phone from wirefly (and using this website if people need to get someone's attention). The phone I received was in excellent condition, runs great and for half the price. I would not have been able to get the phone I have now if not for wirefly's offers. And the customer service has been excellent. I hope my problem/complaint/resolution helps out someone else in a similar situation.

Last Update I hope
I received a call yesterday June 7 around 11:55AM from the collections manager at Simplexity. He explained to me that apparently on May 29 he was made aware of my situation and had removed me from the system since I had not broken the contract. However the letter was schedule to go out that same day, which it did, creating panic for me. He informed me that everything had been waived but there was always a chance I would receive another letter (such is the way with automatic services) but if I did to just ignore it. And I understand how a letter got out by mistake since I have worked with automatic services. He was polite, understanding and apologetic. So I think this is over. And while this whole ordeal has been a bit stressful I am grateful that I was never charged and that I received not one but two calls from corp heads trying to help me out of this situation. I do and still recommend purchasing a phone from wirefly (and using this website if people need to get someone's attention). The phone I received was in excellent condition, runs great and for half the price. I would not have been able to get the phone I have now if not for wirefly's offers. And the customer service has been excellent. I hope my problem/complaint/resolution helps out someone else in a similar situation.

I was up till 1:00AM so I was hopeful that John would call back.

Alright, it is 10:43 June 5 2012.
Since John did not call me back I called the 800 number again and this time I got Celena. Very nice and very apologetic about the problems I have run in to. Said that the billing dept has been notified that the fee for the early termination of my phone (by the way the Bionic is an amazing piece of hardware, very impressed with what it can do) has been WAIVED. So if this is true I should not be charged in 7 days. I'm going to go by 7 business days so if I have not been charged by June 13 I will reply. Celena was a great representative and I really appreciated her being patient with me. I hope this is the end but I will update to let you know.

Alright, it is 10:43 June 5 2012.
Since John did not call me back I called the 800 number again and this time I got Celena. Very nice and very apologetic about the problems I have run in to. Said that the billing dept has been notified that the fee for the early termination of my phone (by the way the Bionic is an amazing piece of hardware, very impressed with what it can do) has been WAIVED. So if this is true I should not be charged in 7 days. I'm going to go by 7 business days so if I have not been charged by June 13 I will reply. Celena was a great representative and I really appreciated her being patient with me. I hope this is the end but I will update to let you know.

It is 10:49PM and John has never called back about my case. So this means I have to give them a call again in hopes of settling this.

It is 10:49PM and John has never called back about my case. So this means I have to give them a call again in hopes of settling this.

Here is the letter I received though I did black out important information. I did just get a hold of wirefly corp (1:32 PM) and talked to John who informed me that I have been cleared of the charges and he thinks its a "matter of updating our information with our collection agency" . So he is suppose to call me back and letter me know if it has been cleared up and i did ask for a letter or email confirming that I did not break my contract and that they have taken care of the problem. So, we will see.

Update
Today I received another letter from simplexity demanding that I pay the money for the early termination of my phone. They have now threaten to charge my account if I do not pay. The letter is dated May 29, 2012. This is after I talked to Stefan at wirefly corp office [protected]) and had told me that he had taken care of the problem. A call to simplexity informed me that it was my responsibility to call verizon (today at 1:04pm) and get information stating that my phone (yes I am still using my droid bionic) is still active. So now I am going to give Stefan a call to see why I am still being accused of terminating my phone even though the phone is all I have AND i still pay verizon for insurance on the phone I bought from wirefly. In a minute I will post the letter I received from simplexity.

Update
I got a call from a service rep today from wirefly/simplexity. Apparently something occurred when my phone was activate. He had explained it to me (which was really great of him) but to be honest I didn't understand it all. However I did receive a second call in the same day (later in the evening) saying they were going to way the fee and work it out with verizon. Wonderful. Excellent service. The individual was polite, helpful and informative. What more could I ask for. After this I will always recommend wirefly. Thank you again for the wonderful service and the help because this was something that I did not want to deal with nor believed that I should have had to deal with. Mix ups happen and I completely understand. Again thank you for calling and taking care of the problem wirefly.