The UPS Store

I contacted this store the deliver a printer that I had sold to a person in another state. The printer was large and heavy and I wanted it to be delivered with the best care possible. My first big mistake was thinking that UPS cares at all about the packages they ship and the care even less about what the UPS Stores do. I told the Owner/Manager Harsh Kalra that I wasn't concerned with the cost of shipping the printer just wanted it to arrive undamaged! First off he packaged the printer improperly and then sent it reg UPS. To say it arrived damage is an under statement, it was a total loss. I was a little paranoid that this package was not going to arrive safe and had him put insurance on it. Well he screwed that up too by putting the insurance on the package. (He put in on the peripherals box. You could drop this box from the Empire State Building and I wouldn't have cared!). I even questioned him about it when I looked over the receipt. His answer was that it doesn't mater because both boxes were considered one shipment and its the shipment that insured not the individual boxes. WRONG, WRONG, WRONG! I told this to the UPS customer service agent and the woman actually laughed at me. So I insured a box of about $40.00 worth of stuff for a $1000 instead of the box with $1000 printer. To make a long story short I got my shipping charges and a $100 back on my claim that totaled nearly $400. I moved during all this and did get the claim check from the store. When I called back to the store after settling with my customer, the manager tells me that the check is expired and he needs to contacted UPS to get another check should take about two weeks. Seven weeks later and multiple phone calls and faxes still NO CHECK! The little troll keeps telling me it's in the mail! I have complained to anyone that will listen at UPS but they could care less. UPS DOES NOT stand behind these stores at all. As far as their concerned they are a completely separate business from UPS. Why do they call them UPS Store then? I'm guessing the UPS in UPS Stores stand for Unreliable People Sorry!