Mor Furniture

Follow-up: Just received a call from Lacey, WA store manager who proceeded to tell me that the delivery is all set for my replacement table but that I would have to pay the delivery charge. The delivery charge was waived earlier today by the warranty department. I have names and phone numbers. I told the manager, who had a condescending tone in his voice, that I want the delivery done on time and properly or I would go above his head. I will. The fool doesn't realize that there are penalties for poor cutomer service. I know where the store is located and who to speak to. It better be done properly.

Just got the run-around and lied to buy the very salesperson (female) I purchased my DINING ROOM TABLE from at MOR Furniture in Lacey, WA. Apparently, she, after all the years she has worked there, does not understand the warranty replacement policy she sold me. A few thousand dollars worth of bad reviews might prod her to look up the information. To make it short and sweet here — NEVER purchase from MOR Furniture.

Advertised sale price marked in store Nov.15th. 2020, $999.99 Cannon valley table with 6 stools, when delivery person showed up, they only delivered 4 stools. (customer Number Toddr53197) Went to store and brought it to the attention of Dwayne, he said that was a different sale, (it was not!) The only way I was going to get 2 more stools was to pay again. He ran my credit card again, it has now been 7 months, I have not received my stools yet!

I purchased a bedroom set on 1/16/21, after my purchase they said it could be up to 47 days but, most likely just 30 days for the full delivery. (this was after I paid for it) At the end of February we got a call and they had a partial of the furniture. 2 - dressers and minus the mirror. We waited and after a few more weeks we made several calls and sent several emails. We never got a call back or email. Now we are at the end of March we got a text with no name stating it could be at the end of May. I went to the Lacey, Wa store on April 11th and asked where the rest of my bedroom set was that I paid in full back in January? This time she showed me on the computer it has not arrived and maybe some of it in the end of April and the rest maybe the end of May. I then asked how you can advertise and sell furniture if you do not have the product. They stated there is nothing they can do until they get the furniture. At this moment I have not received my King Bed nor the 2- nightstands and the dresser mirror. How can a store sell things they do not have. JReady ps - never again will I purchase from this store