Mor Furniture
Reviews and Complaints

First of all the delivery people did not call ahead they were coming and then they could not find my address, I could not understand them. I have many Spanish people that I know and work for me and have no trouble understanding them. They left their truck in the driving lane on West Devils Lake Road with no flag or anything else. They then brough the furniture up the 100' driveway into my home. My address does not show up on Google Maps. I would not have been able to help them anyway as they don't understand. I ask the driver to speak with the person that was helping him and never got to talk to him. With these people it is a point and shoot delivery. If I ever purchase something from Mor again will make sure they use a different white glove delivery service.

I bought a couch off mor furniture and it came ripped so they brought another one and it came broken, yesterday was the 6th couch they brought but ofc it was broken so I told the deliver guys to keep it because I’m just going to return the entire couch I want a refund I have given u 6 tries to fix the issue now I want a full refund on everything so I can take my business else where

I purchased a warranty for my dining room table. I had accidentally spilled nail polish remover on a small spot on the table, removing the top layer of paint. I called Mor Furniture Warranty department to make a claim. I mentioned the accidental spill (which my warranty covers) and then the woman on the phone asked if I had any other damages to the table. I told her there were some other scratches and knicks and she told me to send photos. I sent photos of the accidental damage as well as the other scratches on the table. My claim was then denied for accumulation of wear and tear. I called to dispute the denial and they told me that I could not change or edit the claim. I asked if I could just have the warranty covered for the accidental damage and they told me no. I spoke to a girl named Gabby, who was very rude to me, spoke over me and repeatedly told me there was nothing they could do. I am extremely disappointed with the service of the warranty department. I feel like I was tricked into submitting more photos than necessary, which ultimately resulted in the denial of my claim. Why even purchase the warranty if I can only make one claim and not be able to edit it if necessary? So disappointed.

I purchased my bed frame and mattress from more around 2 months ago. I got a full sized bed (just switched from a twin). When I had my previous bed frame and mattress, I had never dealt with this until this current bed FROM MOR. I found an infestation of bed bugs in my newly purchased bed. It went through my entire room and caused immense stress. Do not buy from MOR. If you do, check your potential purchase of bed bugs!

DELIVERY IS A SCAM. They drove up to the house and parked in front. I moved my van to make room on the driveway. They were eating so figured they were taking a break. My mother in law missed a call that they supposedly couldn't find the address and it will cost $100 to reschedule the delivery. We went outside to talk to them but they drove away. They looked at us but just drove off. We have video evidence of when they parked, the phone call/voicemail that claimed they waited 15min (lies), and them driving off ignoring our attempts to wave them down. SCAM!

We are extremely frustrated and discontent with our couch and customer service.

Our couch was delivered with a tear

We have been in the process of getting couches from you for over a year. The first couch broke (motor to extend legs was stuck in extended postion) less than a month feb 2022. It sat broken for a whole year, while we waited for a replacement part, that part never came... a year later and now we had to pay more for the upgrade to these newer couches because the ones that broke are discontinued... And now this. We have picture evidence with metadata timestamp from less than an hour after delivery. When the paying customer got home from work to inspect the couches.

We have called emailed and reached out with no answer.

Date of delivery of 2nd couch February 15th it is now March 1st without an answer from customer service we called emailed pictures and no response. We even went into the store and were told it was probably us that tore it.

In October of 2021 we received our sofa bed we purchased from Mor Furniture thinking we bought a good couch from a reputable company. We were very wrong. We did not purchase an extended warranty thinking this company had quality furniture. Within our first year, under the manufacturer warranty, the sofa bed broke from the bed three times. The first two times a service technician came to our home and “fixed” the problem. The third time they took it to their shop for a couple weeks and “fixed” it. Being this is not something we use daily we did not notice it wasn’t properly fixed the last time till it was out of warranty. You would think that since this was an ongoing issue Mor would honor an extension for this problem and actually fix it. Sadly, Mor could care less. They already have our money so it’s a non issue for them. I’ve called many times to request a solution and filed a complaint with the Better Business Bureau. I’m still waiting for a resolution.

my couches does down uneven when i set on it and there is bugs in the material inside the martial

the couches is uneven to set on it and they sold it knowing that to me to collect money and fraud the customers

i called the customer services and they are not at all helpful in fact they asked me to buy new section to correct the old one!

this is a scammers and i really want the authority to see what is the owner of this company doing to his customers and have some kind of protections from mor greedy stores

Complaint

Customer Number: RUIZR18626

Order Date: 09-Jul-2022

Purchased a firm tempur pedic mattress from vendor Daneyse at “Mor Furniture” in National City, ( for my new back & sciatica pains)

While in verbal negotiations she told my wife and i we had a 3 month exchange for the mattress if we were not happy with it, under the condition we pay additional exchange fee.

-She however “never told us” we had to keep it for no less than a whole month before making any exchanges. (Important for decision making). So we made the purchase as I figured we had 3 months trial to get the right mattress?

After we received the mattress, both my wife and I noticed its was a lot more stiffer than the showroom model “which the vendor told us would break in further”. Later i found out they break in the showroom mattresses so it would not get any softer.

- “We were misled to believe it would become softer than the floor model”

“Mind you this mattress was extremely hard” so i called back to get an exchange as per the trial period, and thats when i found out she (sales lady Dani)

- never told us we had to wait a whole month!

The super hard mattress along with my lumbar disc herniation/ sciatica pain was extremely difficult to tolerate, so much so i had to sleep on a different bed for the rest of the month. My wife began to also get low back pain, however due to the hard mattress. It was a nightmare on its own.

Finally after over a month, i go back, pay to exchange for the medium mattress, which took another week to get, and by now it was close to 2 months into the trial,

The second mattress was also hard, just not as rock hard as the first. This mattress also hurts and make our limbs go numb, definitely not comfortable. So I called back as we were within the 3 month trial period,

-Thats when they surprised me with new information:

We were never told we could only exchange it once!

-Also a new surprise…. “I asked to return and they said there was no return policy!”

This is making my lumbar injury healing a nightmare, on top of back pains, we get numbness in both arms, pressure pain in the hips if side sleeping” and restless discomfort.

This is an expensive mattress, we were misled and not made aware of crucial information that played a critical role in our decision to make the purchase.

The statements made above are what the saleswoman Dani, sold us on. As we signed agreement she gave brief & limited explanation of each paragraph that was to be signed. Left out fine print information which would prove to be crucial and give her the best possibility at making the sale.

We absolutely cannot live with this mattress, sleeping well is key for optimum health, and we are a victim to bad sales practices and have honestly had an extremely bad time to date.

We never expected this treatment as long time loyal customers of Mor Furniture.

Our request

Nothing can take away the bad time we have been passing with this mattress and experience, however i request to return or have the charge for this mattress and ( base which was at a discount) waived / dropped so we can proceed to purchase a mattress that better suits us elsewhere (given the horrible experience)

Summarized

- [ ] -Saleswoman misled to believe mattress would become softer than the floor model”

- [ ] -Saleswoman never told us” we had to keep it for no less than a whole month before making any exchanges.

- [ ] -lumbar injury healing a nightmare, on top of back pains, we get numbness in both arms, pressure pain in the hips if side sleeping” and restless discomfort

- [ ] -Saleswoman never told we could only exchange it once!

- [ ] -Saleswoman Never told us no return policy if we ultimately could not find the right mattress.

- [ ] -Saleswoman brief partial explain to her convenience of each document to be signed for purchase…”as i have trouble reading fine print.”

When we recieved our new Massage Chair in July,2022 it was broken. We are now on November 1st, 2022. I called the same day they delivered the massage chair in July 2022 and sent videos and pictures on emails. Every time I call, I keep getting the run arounds. I called again last week and was told in 24 hrs I will receive a phone call from the third party. I also got a call from Justin that it should be 24hrs for third party to call me back. I never recieved no phone call! I spoked to Joanna today 11/1/2022 and at this point I am very upset and unhappy with costumer service. Joanna informed me to please give her 2 days to get it resolved. That's what Justin and Rebekah told me last week. I have paper trails of all the emails I sent to customer service representative since July, 2022. At this point we do not want the massage chair. We want you to please pick up the massage chair as soon as possible. There is no use of it.

Sorry in advance viewer because this post may be all over the place. It's a lot to because so much happened however, I will try my best to condense it. I am highly disappointed with the service I received from the store in Lacey. I entered the store on Sept 2nd 2022 looking to get a bed room set for my daughter. I was greeted by the sales person Draeven Hayes who appeared to be pretty new to the store. My daughter and I walked the showroom floor with this guy and everything that we were interested in was pretty much out of my $3500 budget. My goal was to get a bedroom set that included a dresser/mirror, nightstand, bed/headboard&foot board, mattress and box spring. Now I know that its doable at that price considering I myself have a California King bet set that included all of the things that I named above for much cheaper than $3500 from JR Furniture. Every set that Draeven should me he mentioned that storage bed was the same price as the panel beds because mind you, my daughter was interested in the storage bed. My daughter finally get set on a bedroom set that she wants but guess what if was out of budget so we finally gave up and decided we would try another store. As we were exiting the store Dwayne comes and stops us asking what is the problem, I stated to him that my daughter could not get what she wants so we would shop elsewhere. He proceeded to say "show me and let's try to get her what she wants" I took him to the storage bed set and he said to me "we can make this work, how about you get her this bed(pointing to the storage bed) and the media chest. That made my daughter extremely happy. So we did it. Well when the delivery comes on Sept 10. 2022 It's a busted media chest, a panel bed, mattress, and box spring. I called the number and guess what, there is no direct contact to the store and because it's Saturday customer service is closed. So finally after texting back and fourth with customer service and talking to them on the phone they finally decided to exchange the media chest but still no storage bed. Now we are well into the following week and Dwayne finally calls me to address the bed situation and he say to me you got the panel bed because you couldn't afford the storage bed, now I can upgrade you but you will have to pay an additional $550. At this point I am extremely upset and regretting my decision all together. I hate that I was not able to get out of the door and I will never shop there or recommend anyone. Those people don't care about you and what's best, they ONLY CARE ABOUT A SELL. My sell receipt said $995 for bed $995 for media chest $499.99 for mattress $200 for box spring $69.99 for mattress protector which I could have bought myself for $30 but they tell you if you don't purchase from them then the insurance will not cover it. $249.99 for protection plan. $299.99 for premium svc whatever that means taxes 331 all that then a lousy discount of $809.98. Grand total= $3,640.96 for a panel queen size and a media chest. Now to put the icing on the cake, Dwayne called today Sept 22 2022 and said bring $523 to get the bed that I wanted... I am guessing I don't get the sale price because it was Labor Day sell when I initially purchased... LMFAO and SMMFH these people are ridiculous. Definitely a miscommunication on their part because I was very much so adamant about what I wanted so much so he even pointed it out. LESSON LEARNED!

I purchased a wood trundle bed On May 7th 2022. It was not delivered until June June 30th 2022. The wood bed frame was damaged with scratches and dusty and dirty. The 2 employees that assembled it only used 6 bolts that did not match to hold it together. It's missing about 30 screws and bolts. Due to the holiday I had to wait and call on Tuesday July 5th. I was not able to reach anybody and just kept receiving automated system. I finally texted 37197. After submitting the pictures and giving them my statement. They advised me that there would be no refund, no exchange or any hardware and bolts provided! I asked to speak to a supervisor or corporate phone number or an email to escalate this and they ignored me.

Purchased a sectional from MOR furniture in Reno,NV. After the nightmare of getting it delivered and broken piece replaced we are at just over a year of owning it. Horrible, horrible, horrible quality. Fabric is completely coming apart and it’s extremely fuzzy now. Arm rest that no one really sits at now has a hole in it. Customer service is not at all helpful stating it’s Wear and tear, after a year? Shouldn’t it last longer then that after spending $1900?

I purchased a sofa set in December and im so upset that i have not even received a call or anything from more.this is the worst store in phoenix and i pay cash the day I purchased I don't recommend this stores

i bought this in November 2021. 3 months later the fabric is wrinkled sagging and loose. had a customer Service rep come to my home to look at it took about 10 pictures. two hours later customer service called said it normal wear and tear. maybe after 3 years but not 3 months. no wonder they have bad reviews I'll never spend a cent here again and please don't you it not in the other sections

On 11/26/21 My fiancé and I went over to the showroom located by McDowell and 44th St. looking for a sofa set and after looking around we decided to place an order on the sofa that was by the front of the store because we liked the whitewashed finished on the wood trim and legs of the sofa. We were helped by the store manager Carlos Garcia who made it seem like he was making us a favor on helping us. We told him that we needed the sofa as soon as possible and he mentioned that they could deliver it late December, or we could pick it up ourselves sooner than that. We decided on picking it up ourselves and paid for the sofa using the card ending in #0364. We received a notice that the sofa was ready to pick up on 12/03 so my fiancé went to pick it up since I was at work, the sofa was wrapped in plastic so there was no inspection made at the time of pickup she only signed that she received it. When she arrived at the hose and began to remove the plastic wrap she noticed that the wood finish was brown and not the white wash that we have seen at the show room and that there was a pink wax spot on it as well so she called the show room and spoke to Mona to explain that we did not receive the sofa that we paid for after a while she told her that she could not be on the phone for so long and that it was better to text her, my fiancé agreed and Mona sent her a text message (12/03/21 @ 1:16 pm) to provide her contact number. My fiancé replied with pictures of the sofa wood trim and a picture of the pink wax spot on the sofa, Mona responded saying that she would contact warehouse to see if they had another sofa like the one, we wanted, since there was no response after an hour of waiting my fiancé called Mona again. Mona mentioned that if they did not have one, we could get the one in the showroom at a discounted price since it was lightly used but she would text us once warehouse responded. At 2:39 she texted back stating that there were 8 in the warehouse in San Diego and that they would check each one to see if anyone of the sofas there had the whitewash finish, we wanted. On 12/04 @ 10:49 Mona texted 2 pictures showing what the warehouse sent her and those pictures showed 2 sofas with the same brown finish we did not want nor paid for she also sent us a picture of an email showing that they would come pick up the sofa we had on 12/11 leaving us with no sofa nor a date on when we would get the proper one, we wanted. After all this we decided to go to the store and talk to her personally in order to get this problem resolved, when we got to the store we were greeted by the store manager Carlos to whom I explained what had happened and right after I finished explaining to him he responded in a very rude and unprofessional tone that there was nothing they could do that this was a problem with ware house and that they needed to resolve the issue, at this point I was furious and told him that we did not want anything from them now and that they could come and pick up their sofa that we wanted to cancel this purchased to what he replied with “purchases are final” so I told him that Mona mentioned that we could have the showroom sofa instead but he replied saying “no that is not sale” so I told him we would cancel the sale ourselves and he walked away. That is when we decided to file a dispute because we did not receive what we paid for, were not given a solution on the problem and were going to be left without a sofa and without the money. Mona texted us at 5:34 and told us that warehouse still had not sent her the other sofas pictures they had in San Diego, we replied back telling her that after the rude treatment we had from Carlos that we had decided to cancel everything and she replied that that was not an option since there was a receipt of sale and legally we could not do that, I texted her back stating that when someone pays for something and gets something complete different from what he paid for that this was fraud and that we wanted them to pick up their sofa since we were going to buy another one somewhere else, we did not hear back from her after that. We have made several attempts, numerous calls, text messages and emails requesting them to pick up their sofa but kept getting the run around, one of the agents we contacted with, William Raj even said he would request the sofa be picked up, but we needed to send him pictures of what was wrong with the sofa. That same day 12/29/21 we emailed him pictures of the used sofa we were sold but never hear back from him from him.

Since we did not get anywhere with Mor, we decided to contact our bank (Chase) on 01/19/22 to report the fraud that we went thru and sent them all the information above a long with pictures of the used sofa Mor gave us.

On 02/08/22 Mor finally contacted me to schedule the pickup of the sofa and they did come in on 02/10/22 and picked it up and provided us with a receipt of the pickup.

On 02/15/22 we received an email from Chase letting us know they came to a resolution on our dispute. Chase concluded that since we were still in the possession of the sofa the charges were correct. We called Chase that same day and spoke to a representative to explain that Mor had come to pick up the sofa and that we were not in its possession, we were told that the case had already been closed and that they could not longer help us in this matter.

We were sold a used sofa, a sofa that was not the one we paid for and in the end, Mor ended up getting our money for something we do not have. Our credit has taken a huge drop because of the charge of $830.77 reflecting on our card and are now forced to make payments on the card for something we don’t have. This has been the worst experience we have ever had with any company.

Delivery was set for today 11/16/2021. I called the store as I have not heard from them. I was told that the delivery was changed to 11/21/2021 and that I had agreed to it. That is a lie, I have not heard from them at all. They checked the warehouse and a employee initialed that they had contacted me. So upset about this. I took a vacation day for the arrival of my items only to have to do it again. This was very disappointing! Very Very Frustrated!