Mor Furniture’s earns a 2.0-star rating from 105 reviews, showing that the majority of furniture shoppers are somewhat dissatisfied with their purchases.
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poor quality products no customer service
Mor Furniture is horrible! Never buy from them unless you are willing to accept inferior quality with no warranty and absolutely no customer service. My mom bought a couch and loveseat from them and the day after it was delivered she called them and told them it was falling apart. Nails popping out of the back and the fabric did not cover the reclining ends properly, they said they would send someone out to look at it exactly a week later. That person shows up and says they will replace the backs of the couch and loveseat and that if she sat on the couch long enough the fabric would stretch to cover the recliners properly...this is their solution for a 1 week old brand new $2000 couch and loveseat. We called and told them this was not good enough. They NEVER call you back and will not let you speak to a manager. Now they are saying that all of their recliners are like this and that they only cover manufactures defects and they do not believe this is a manufactures defect. I guess 235 BBB complains should tell you something. Mor Furniture means Mor BS.
furniture never recived!
When my family first visited MOR furniture we totally fell in love with a bedroom set but an aggressive salesman chased us out with his quick double talk and price changes. After looking around we returned and asked for a different sales person, we got the Manager who helped us fine.
We put down $1500 on a credit card and financed the rest for one year no interest plan. Our furniture was not in but the manager promised that it would be in within the next three weeks as it was being delivered from CA.
The next day I paid off the credit card and waited excitedly for a call to pick up the bedroom set. That was February 15 its now April 16 and still no furniture. We finally decided to just get our money back but of course the MOR people are going to credit the card! This is infuriating since they already have my money and I will have to wait until the credit comes back on my card then request the credit card company to cut me a check a process that could take weeks.
I tried to ask if there was someone else to call and got a 1-800 number that when to a voice mail account and the manager of the Reno location claimed that she had no access to anyone higher then herself.
Basically, this process was a nightmare and unless your furniture is in stock don't buy anything from MOR.
We ordered a couch back in feb of 07 and it is now June. It has come in 3 times damaged. It takes about 5 weeks to get another one every time you refuse a shipment. They claim it comes from China in a container.
We requested a full refund today. We did get one only after I went to the sales location and explained to the manager that we just wanted to return the product and that she was doing a poor job.
She responded that she would issue a credit because I was giving her a migraine and I would become someone else's problem.
They are more than happy to take your money, but when it comes to Customer Service, they slept through that course.
Dont Buy In Tempe, AZ.
scam offer!
Here is a scam that More Furniture is pulling... I bought a couch and loveseat combination on 1/17/06 using their no interest until 2011. A new promotion is introduced a few days later, no interest until 2009 and they will pay sales tax. So I go back to the store (since I still had not received my original order which ETA was 2/2/07) and decide Ill change...
Read full review of Mor Furniture and 32 commentscheap price absolutely not worth the hassle!
I couldn't resist the great financing and semi-quality couches when I walked into Mor furniture two months ago. I ended up purchasing a sectional couch that I was told would be delivered 15 days later. Since then my delivery date has been rescheduled 6 times. In addition, they bring part of the sectional so about every month I get one part of the couch. On...
Read full review of Mor Furniture and 13 commentsMor Furniture Reviews 0
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Overview of Mor Furniture complaint handling
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Mor Furniture Contacts
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Mor Furniture phone numbers+1 (866) 466-7435+1 (866) 466-7435Click up if you have successfully reached Mor Furniture by calling +1 (866) 466-7435 phone number 0 0 users reported that they have successfully reached Mor Furniture by calling +1 (866) 466-7435 phone number Click down if you have unsuccessfully reached Mor Furniture by calling +1 (866) 466-7435 phone number 1 1 users reported that they have UNsuccessfully reached Mor Furniture by calling +1 (866) 466-7435 phone number
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Mor Furniture emailscustomerservice@morfurniture.com94%Confidence score: 94%support
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Mor Furniture address6965 Consolidated Way, San Diego, California, 92121, United States
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Mor Furniture social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024 - View all Mor Furniture contacts
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Mor furniture is horrible. I purchased a bedroom set from them 7 months ago. Last night I went to sit on my bed and the screws that held the side board and foot board together ripped out!
I contacted their service center in Fresno and was first told that they were not going to repair it because it was NORMAL WEAR AND TEAR! AND IT WAS NOT A MANUFACTURER DEFECT! And I was at fault because, I SAT ON MY BED!
I contacted the customer service center and the gal over there tried to help me the best that she could, she even had the service center manager call me.
The service center manager then had a SLIGHT change of heart. She said that if I brought the damaged part of my bed to them, they would try to fix it there. QUESTION: WHY WOULD I TAKE MY BED APART TO BRING YOU THE PART THAT WAS DAMAGED? DOES THIS MAKE SINCE?!
I'm still very upset and call the customer service center again. The customer service gal speaks with her manager who then contacts the service center manager, who then calls me again.
Now she's willing to send a technician out to my house, but I'll have to wait 5 DAYS! (Ya I'll just sleep on my NEW couches or the floor, I guess it's a better alternative to a bed frame falling apart!))
Or just do the alternative BRING IN THE DAMAGE PART OF THE BED!
Oh ya another alternative.. have my boyfriend repair it. (Those nails should have never been holding the bed frame together anyways! They were ripped out there is no tread. But hey I can make new holes and my bed will not be aligned! )
I should not have to make lot's of phone calls just to have something repaired. I spent a lot of money at that store! I'm still stuck on what I am going to do. Should I just wait and have them repair it? Or should I just do it myself? I'll be making this decision soon.
They weren't lying when they said "MOR Furniture" for LESS!
MOR FURNITURE SUCKS.
I bought a $1800 leather sofa with Insurance coverage was told that no matter what happens the sofa is covered, within 6weeks the leather buckled. Service came out took a photo called me later and said too bad we are not replacing, or repairing it. IT IS NORMAL FOR LEATHER TO BUCKLE..I called Henry my sales person, in the Glendale store, he said the same thing, I hope you can live with yourself, you mislead me. I never would have bought something that wore like a salvation army sofa and cost Robb & Stucky prices.
MOR FURNITURE YOU WILL BUCKLE SOON ENOUGH.
BAD CUSTOMER SERVICE, YOU WOULD NOT PAY FOR SOMETHING THAT WAS SO DEFECTIVE AND WITHIN A FEW WEEKS, NOT YEARS OF USE.
I WILL DO EVERYTHING TO INFORM PEOPLE THAT YOU DO NOT CARE ABOUT CUSTOMER SERVICE. I WILL DO EVERYTHING TO GET MY MONEY BACK, AND YOU CAN HAVE YOUR ### SOFA...