Mor Furniture
Reviews and Complaints

I heard about them and the great deals they have so I decided to walk in and check them out. My wife & I are in mid 30's and dress very nice. After we walked in, we got ignored not by 1, 2, 3 try 5 sales associates who walked passed us and never once smiled or acknowledge us. We felt really out of place but decided to keep browsing and we did find the furniture we wanted on our own. Now we had to find someone that is willing to help us purchase. It felt like self service station to us. Finally we found an order taker"made their job easy" that put the order together and a total of $3K. The issues began like this 1) The price tags didnt match the set we are looking at, we discovered that after the order was being put in so we had to start all over again but decided to pay the higher price becuase we liked what we picked out. 2) 1st promise delivery date was 3 weeks out but got pushed out 2 more weeks, then 1 more week and then 13 more days so now its been almost 2 month and we have no furniture that we paid for. After several attempts to contact store manager and non of the attempts are successful we decided to cancel the order and get our money back. Goood luck getting your money back without having to spend hours on the phone. After 2 days of phone tags and no speaking to the store manager, an associate took the information by phone and got the order cancelled and now its a waiting game to get our refund. Bottom line, spend more get what you pay for. No More MOR funiture for us it was the first and last time! they really made used car salsemen smell like roses and I truley mean that...Very unprofessional, rude, liars, and SCAMMERS !

We bought two curio cabinets back in September from Mor, we were unhappy with the quality since as soon as we opened the first box. The cabinet looked awful, the finnish was coming off, the legs starting pulling apart. Before we opened the second box we called Mor and got the royal run around as no one seemed to be concerned about the fact that we were unhappy with the quality of the cabinet or the fact that the cabinets were defective, in fact I was told it was my problem not theirs, once you receive it you own it, they even said that they would not take back the one that hadn't been opened, because " It was second hand now because the box had been in our house.

Well I loaded both of them back in my truck and brought them back to Mor and after getting jerked around for about an hour and a half, finally got told that I was stuck with the one that I had not opened, but they would replace the one that was bad.

Well it has been almost three months since that day and all I have to show for it is just empty promises, every time I call I get a different excuse for why I haven't received my other cabinet yet. I hope other people will read this and not be stupid like me and buy furniture at Mor.

DO NOT BUY AT MOR FURNITURE !

What a joke...

1-- Delivery between 2 and 6 p.m (what are they cable people?)... showed up at 7:30 p.m.

2--Furniture was supposed to be "wrapped" to protect from weather/transportation.. came with NO wrapping--stained, water spotted.

3-- One piece was soaked--went back to shop--new delivery? Dec 20th (it is Nov. 23rd)

4--Waited over 30 minutes on hold to talk with "Customer Service"

5-- Paid CASH for sofa ($1000)... was told they would "mail me a check in a week or so"...W.T.F.? If I give cash--I get cash back--or a INSTANT CHECK FROM MOR !

6--Would NEVER SHOP HERE--NOR DO I RECOMMEND THIS TO MY WORST ENEMY !

MOR FURNITURE--DO NOT SHOP HERE !

Do not buy anything from Mor Furniture if you expect to actually receive the furniture. It has been 3 months since I purchased furniture and accersories from mor - I have yet to receive everything.
Promises are made to make the sell and then yiou keep receiving calls telling you that the items are not in stock. They call you every two weeks and tell you Sorry your shipment has been delayed for two weeks. Once you do receive any items they are damaged and yiou have to return them. I have had to return items 3 different delivery times. Absolutely un-believeable! The same items! Good luck with ever receiving your items, and I paid Cash! Sure they want their money up front, but they don't deliver their end of the bargain. I will never ever buy another item from this store - And I highly suggest that yo don't either! Stephanie Denney

Hi

Mor furniture delivered a broken dining table, torn sofa, and a bed of 2 different colors!

My wife and I (newly weds), went to mor furniture showroom in tempe AZ, on the 25 of September 2009. We were looking for a dining room, living room, and bedroom. We looked around and were surprised at the nice things that they have. The prices were within our budget so we bought the following furniture:
1- dining room set and chairs for 800$
2- reclining sofa and recliner for 1000$
3- coffee table and 1 end table for 250$
4-1 dining table, 2 benches and 2 chairs for 700$
5-1 cal king bed, 1 dresser and mirror, and 1 night stand for 750$

We were amazed on how affordable the prices are. When we bought the above items, the sales person confirmed that everything is in stock and that the only thing that is missing is the cal king bed, and we should wait for it about 2 weeks. We agreed and said we can wait after we get back from honeymoon and we will receive the furniture. While we are on honeymoon, we received a call from mor furniture and they said that the reclining chair is back ordered and they are expecting it to arrive on November 5, 2009. We said that is ok as long as the sofa gets delivered. A week later, we get another call that the dresser is also out of stock and that we have to wait for that until November 23, 2009. We said thats a long time to wait for the dresser, but then we said what can we do.. its alright we can wait.

The delivery date came, and they scheduled from 3pm-7pm on Saturday Oct 17, 2009. My wife and I were heading to a have picnic at the lake close to where we live around 1pm, when we receive a call saying that the delivery will be there in 10 minutes! I was like wow, 2 hours prior to the time window they gave us! I turned around and head back home. 10 minutes later they show up. they started unpacking things. First, the brought in the bed rails, 2 were brown and 2 were yellowish in color. We mentioned that this is not acceptable and that we will not accept this item. second they brought in the dining table. While they were putting it together they noticed that one of the screws is not stable. So we had to refuse that item as well. Finally they brought in the sofa, and the middle part of the sofa's back was torn, so we refused that as well! the only things that they had right was the dining chairs and the coffee table. At this point, the deliver guy called the service center and they mentioned they did not have the bedroom is stock and they are not planning to order any more! This is when I knew that there is no dresser for the bedroom! either live we a two different color bed or no bed at all! From this point on, I called the sales person and canceled the order, and asked the deliver guys to take all the stuff back as they were all junk. The sales person was like, you will need to come over to the showroom to cancel the order. I replied by saying, well I can dispute the order with american express and you will have to pay me back since its a credit card. He was like give me a minute, and in 10 seconds he said: i just spoke with my manager and he said it was fine, and you should get the refund soon althought it might take upto 15 days. I called again asking for a cancellation number, and they said to wait until Monday because the cancellation department is closed. Ill wait till Monday and see what will happen then.

Thank you
M

People listen to me. Never, Never, Never, and ONE Big never ! buy anything from this store. The quality is horrible and you will spend
a lifetime waiting for someone to call you back. Not to mention that your furniture is not worth the nails used to hold it together. This store is a joke.

My family purchased furniture from here. They delivered all the pieces over a two and half month period. We had to pick up some of the
bedroom furnitue ourself. Because we didn't want to pay an additional delivery fee. It wasn't our fault that the furniture didn't come in time for our delivery date. But most important we were given the run a round about our arrival date. This company takes your money then treats you like cow poo !

The only thing I like about this company is the Popcorn on the way out. I should have had the popcorn and exited the store before purchasing anything. This is the bottom of dumpster when it comes to service and furniture. Bad experience all around, and time wasted with phone calls.

On 3.16.2009 my fiance and myself went into mor furniture to possibly purchase a sofa, long story short we ended up financing through TRS. We purchased a sectional sofa along with a Boise State recliner chair, the total price came to 1577.99 before tax and delivery. At the time Mor was running an add for free delivery and they will pay the tax. (which they take off the price of the furniture, you dont actually get out of paying tax) after the discounts of approx: 165.00 made the price approx: 1415.00, the rep Ryan from TRS very quickly went over the contract we signed and put 600.00 down. Which they did not put towards the furniture, they put it in what they call a reserve account incase you can't make a payment one month. And with this 100% plus interest rate it makes it impossible to pay off in a timely manner. They also failed to let me know until later on that if you make a payment of more than what your minimum amount due is they also put that in that reserve account, It does not go towards the pay-off. The 600.00 we put down was split some weird way and put into two seperate accounts. So when the first payment was due my fiance and myself were out of town, and a gentleman named David calls and says your payment is due today just making sure your going to be in to take care of that. I apologized and said, "I'm sorry were out of town, just go ahead and make that payment with the reserve account." David said, "O.K. I can do that, but your still going to have to come in and pay on the sofa." With the problems we had in the beginning hearing this slightly set me off. I said, "How is that possible we put 600.00 down." "We put most of it in the recliner account, so I can make a payment for the recliner but you still need to make a 160.00 payment on the sofa." At this point I was livid he attempted to explain what they did and why they did it but it was all
gibberish to me. So I told him not to do anything when we get back we will just come in and speak with him.
When we went into the store David told us that Ryan messed up on the paperwork and is fairly new he apologized. I told David what I want to do then is make a payment on the sofa with cash then with they reserve account money make a payment on the recliner and then next month pay off the recliner. he said, "that would be fine." He gave us an approx: pay off for the following month of $165.00. So when may 25th rolls around I called to pay off the recliner and make a payment on the sofa, and Ryan gave me a pay off of 390 something. I told him that's not possible, and explained to him what we did with David. Ryan said, "I have got your account pulled up in-front of me and that's your pay off." I told him that dealing with you guys (TRS) has been nothing but a headache, and that I will just come in and speak with them once again. We went in and they had a little sign up that said went to lunch, so we left. The following day I went back in and spoke with Ryan and explained to him everything we did, he still stated that he doesn't know where I'm getting that information? I told him to pull out my paperwork and show me where he's getting these numbers from. He got the contracts out and began to look through them he then paused and said, "what the heck?" He looked through the contracts for approx: 5 minutes and didn't say a word. After that he stopped and said, "I'm not going to be able to figure this out in the next 30 minutes. So I told him to make me copies of all the paperwork and have david call me, he did not want to make me copies, he stated that I already had it. After a little arguing he made me copies. Ryan said,"I have the next 2 days off so he won't be able to talk to David about it until he comes back."I told him whatever just call me. I got to looking at the copies I recieved, I noticed that when we made they initial purchase we signed documents agreeing on the recliner purchase price, and there was a new document that we did not sign that someone went and changed the price of the recliner without our knowledge. And at the bottom wrote correct price. A few days after that I hadn't heard anything so I called David on May 25th. He stated that they haven't talked yet and would call me know later than Saturday to let me know what was going on. Neither of them called, David finally called on Monday the 1st and left a message telling me a payment was still due. I called again on Tuesday the 2nd of June and told David that I'm a little weary of the fact that they changed the price of the recliner without consulting us 1st. Once again he said that,"Ryan screwed up on the paperwork and put in a extra discount." I told him I was going to look into it more and call him back today June 2nd 2009. Which brought me to google TRS and see if anyone else has had similar issues. My plan is to call him back and tell him to change the price back to they amount we signed on or we will go to a higher power. We will see what happens, I urge everyone to stay away from TRS. It's to bad that mor furniture a company that has been around for years would allow another company like trs to work out of there store and represent them while conducting this kind of business.

I recently bought a leather sectional from Mor Furniture about a week after I got it the recliners broke so they brought out another one and the recliners broke on it.

They had me pick out another stlye which we chose a cloth sectional with a chaise a week after we got it the chaise springs broke they sent out a tech and he worked on it a few days after it did the samething.

I bought a unconditional 5 year warranty when I called back again they refused to fix it and offered me my money back I agreed.

The catch they had to pick up the furniture first and I could go to the store and get a refund they picked it up but now they say they have to go through their corporate office so now I have no living room furniture and am at there mercy.

I bought from them a year ago and they sell the same brands as other stores - including Ashley furniture. They were great with customer service and the low prices you could not beat. My family has also bought from them in Arizona and Seattle. The problems people feel with the financing is if you do not pay the financing on the due date two times in a row then you will get interest. As long as you pay your bill you will be fine. It is a great company - do not listen to the things others are saying because it is not true.

My Husband and I purchased an entire bedroom set from Mor Furniture in Feb 2008. The bed was cheaply made and has since broke and now my mattress is on the floor. The set is still under warranty but I am getting the run around by these idiots. A tech came out and told me it was indeed a manufacture defect and that the bed frame was poorly made. I guess he forgot what he told me because he told is supervisor that it is customer negligence. I am beyond upset and everytime I call I get a different person on the phone the warehouse managers are rude and the sales people are wouldn't you know, no longer employed with Mor when I call back and ask for them. DO NOT BUY FROM MOR! I will never purchase from them again and I will tell everyone I know about my horrible experience and have them pass the word on...They should teach there employees customer service skills and they should also back their merchandise.

Jennifer Sanchez

I bought a Therapedic Ultimate Sleep mattress from Mor Furniture few months back. The mattress felt good for a couple of nights. Subsequently both my wife and I started getting upper-back/neck pains. We contacted Mor Furniture within 10 days to return and/or replace the mattress. Their response was that it is a comfort issue and hence will do nothing about it. But the mattress was crippling our backs. It is defective plain and simple.

The sales associate at Mor was very sympathetic, but alas couldn't do anything to help our situation. On the other hand, the store manager was extremely rude and treated our complaint as a lie. I'd strongly recommend everyone to stay away from the store. They are selling poor quality products. And it's outrageous how they can still have such anti-consumer policies in this day and age.

We ordered a bed from Mor and the delivery date was delayed at least four times until I finally gave up and disputed the charge on my credit card. They would set a delivery date, then call (sometimes the day before) to delay the delivery date by a week. My theory is this: When you buy furniture from this scam company the salesperson gets you all excited about the delivery date which is the next week, knowing full well that it won't be delivered for another 6 to 8 weeks, like most other furniture stores. They then turn it over to their rude "customer service" rep who calls every week to delay the delivery. One other thing: We got a series of hang up calls which I think were the "customer service" people who were waiting for the machine to pick up because they knew I would get mad. One time I picked up and she said she was just "confirming the delivery date", then she called back a couple hours later to leave a message delaying delivery. THE SAME GIRL.

I assume that most people have so much emotional time and money invested to give up and just take the delays. This is what they hope for. I cancelled the order after the fourth delay and found EXACTLY what I was looking for on and internet site, ordered it and RECEIVED it before the last delay date of the bed from Mor.

DON'T SHOP AT MOR!

Don't ever use HSBC Retail services if you want to apply for credit at MOR Furniture. You will absolutely regret it. The customer services is as poor as it can get. Don't expect them to be able to answer your questions and don't expect any return letters or phone calls. When you ask them a simple question, they all acted like robots and spit out the same ridiculous answers. They claim they can't access your account past one year. They claim they have not made any mistakes. Don't believe me... go to /link removed/ or householdwatch.com or complaintboard.com and type in HSBC Retail Services. Once my account is paid off I will never ever purchase from MOR Furniture. I even went through them to try to resolve my problems with HSBC and they told me just to pay my bill and shut up.

Hello my wife and myself f went to longs back in March of 07 to buy furniture and one of the sales rep informed me of the mors credit. So i applied and was given a credit of $1600 and i saw a nice sectional for $1999. I was only going to get one side of the sectional and pay the other side with cash, but the sales rep talk me into getting the entire sectional once we filled out the paper work everthing came to $2068, but the catch was the sales people that were there lied to us bout what the store credit was. There store credit is a lease program and there lease fees are over the top when we tried to complain about the misinfo to the Manager he stated that he was sorry but we are still obligated to the contract...

Just want everyone to know. Don't do the mors credit its a rip off!

I purchased a sofa, reclining loveseat and matching recliner from Avondale showroom in July of 2007 on August 11, 2007, one month later, one of the boards on the back of the sofa broke so I immediately called for service. I was told they would send a tech to inspect the sofa, take pictures and determine what needed to be done. One week later the tech arrived, took pictures and said someone would call that day. When they called I was told that they would be out a week later to pick up the sofa for repair. I called and asked for a loaner and was told they don't do that. So I would have to be inconvenienced while my sofa was in for repair. However long that would take. I was told that it should only be one day, however when I called after pick up I was told it might be 3 to 4 days before I would get my sofa back. I expressed my concern with a repair when it was obvious that this was a case of poor workmanship and defective materials. I told the service center the a replacement would have been a better choice. When I called the service center prior to pickup and ask for a loaner, I was told they could not do that. I asked to speak with a supervisor and told that a supervisor would call me that day. That was on Friday, I never heard from the supervisor until I called back on Monday after pickup and no loaner. After speaking with her for a few minutes, she hang up on me. While trying to call back, I got another call from the service center to see if the sofa was picked up. I explained to this person that I was speaking with the supervisor and she hang up on me. She apologized, however it was not her place to apologize for her supervisor. I asked for the supervisor's supervisor and was given his name. A few minutes later the supervisor that hang up on me called back to say she did not hang up, however I explained to her that the phone went dead in my hand and I sure didn't hang up. She told me that I was yelling at her, I told her I was not yelling, merely expressing my dissatisfaction with the way this whole matter was being handled. I asked her how she would feel if she purchased something and felt the quality was less than perfect. She told me that I agreed to have the sofa picked up and repaired. I asked her if I had another choice, she said no. So I asked her what I was suppose to do. She told me there was no real estimate as to when I could expect my sofa returned. So I'm inconvenienced for however long they decide to take to make the repair. I sent three emails to corporate and after sending received confirmation and a message that someone would contact me within 2 business days. I have not heard one word from corporate. Some customer service. I purchased the extended warranty and wonder if I will go through the same hassle if I have a claim with them. I don't feel having to accept a repaired sofa is a fair exchange for broken merchandise within a month of purchase. If this had been a TV, etc you could return it and receive a new one without this hassle.

Mor Furniture is horrible! Never buy from them unless you are willing to accept inferior quality with no warranty and absolutely no customer service. My mom bought a couch and loveseat from them and the day after it was delivered she called them and told them it was falling apart. Nails popping out of the back and the fabric did not cover the reclining ends properly, they said they would send someone out to look at it exactly a week later. That person shows up and says they will replace the backs of the couch and loveseat and that if she sat on the couch long enough the fabric would stretch to cover the recliners properly...this is their solution for a 1 week old brand new $2000 couch and loveseat. We called and told them this was not good enough. They NEVER call you back and will not let you speak to a manager. Now they are saying that all of their recliners are like this and that they only cover manufactures defects and they do not believe this is a manufactures defect. I guess 235 BBB complains should tell you something. Mor Furniture means Mor BS.