Fred Meyer

My name is Brooke Turner. My boyfriend's name is David Christopher, and he bought me a pair of gold hoop earrings for christmas which also at same time bought the so called "lifetime warranty". The earrings have broke now a few times, and every single time we take them in to get fixed and or replaced due to the poor quality of the earrings period... which at christmas time were on sale from $760.00 to $350.00 approximately is what he paid. The 1st time they broke and we took them to the Fred Meyers Longview Washington location we were told it would be about a week or so. They promised to call us soon as were done. We called a few times after, and earrings were not there. 3 MONTHS later I called ONCE AGAIN... and they were there yet nobody thought it was necessary to call and inform us. Since then my earrings have broke once again, and we keep having to REPAY for this so called "life time warranty". Currently they have my earrings like I said AGAIN, and instead of listening to our complaint after complaint about the clasp which is why keep breaking... they just bypass our complaints. Two and half weeks ago we brought them back AGAIN to be repaired, and were looking at other earrings with a better not so cheap clasp. The person Named Mary Lou, which do not know her last name only wanted to do her best to sell us everything she could to make her "money". What I mean by that is that the earrings I have are just bigger gold hoops, which can be casual or dressy if I so choose. She would not listen to the fact that I like these, not only because they were a gift but for the reason I just stated. It got to the point that she went ahead and ordered some hoops with diamonds all over them that were on sale from $5K for about $2K. I did not want her to and finally got frustrated enough to tell her that I want mine fixed, I would consider looking at the others, but not the type I wanted. So waited,, mine came in that I originally had/wanted and she called not to tell us that but that the ones she was so desperately trying to sell us she could not get, and SENT MY EARRINGS THAT WERE THERE BECAUSE THEY WERE BEING REPLACED... SHE SENT BACK! I/We are so exptremely angry, frustrated, and sick and tired of being taken advantage of and disregarded. And like I mentioned... your so called "lifetime warranty" costs us $150.00 everytime this happens! I also want to mention the fact that I am an Internet "influencer" on very many social platforms, and I will now be posting everything that has happened, the poor customer service, and straight our outrage you have put us through and still are..