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I was at the Fred Myer on 72nd and Pacific in Tacoma on 12/03/2024 at around 7:30 pm. I was in hurry because I was trying to get to the pharmacy before they closed. I noticed an employee looking at me in a way that made me a little uncomfortable, but I brushed it off and continued shopping. When I used self-checkout, I notice all of the security, the manager and self-checkout cashiers were watching me check-out, and they were not trying to be discreet. I was humiliated to the fullest. Is this Fred Myers policy being to harass customers they think are doing something wrong? Because I do feel like if they were trying to catch me shoplifting, they would have been a lot more discreet in watching me, not be so oblivious like they were being to me just to humiliate me. I do all my grocery shopping with F.M. as well get my close to ten prescriptions filled there and I feel I should be treated as a valued customer, not a thief. If Fred Myer really feels like I am doing something wrong in their store, then they need to address me with that. Otherwise, it's harassment.
Desired outcome: To be treated like a valued customer.
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Fred Meyer’s customer service or management can be contacted directly. Furthermore, submit a formal complaint detailing the situation including how their employees’ unacceptable conduct made you uncomfortable and even humiliated. Ask for clarification social norms that govern the conduct of all customers, noting that as a customer, you deserve to be treated with respect.