Fred Meyer

A Terrible Experience at 9925 State Ave. in Marysville WA

On Sept. Sept. 21, 2023, 12:14 PM [protected]. The checker's name was Lori.

I have been shopping at that store for 22 years. In the more recent years, I do most of my shopping on foot with a "Granny Cart". I walk a 3-mile round trip to shop at your store.

I have to be very organized regarding how I load items from the store cart onto the check stand so that heavy items will be scanned 1st, and I can load them into my personal cart. I try to be swift so that the customers behind me aren't delayed because of my peculiar way of shopping.

I mentioned to Lori (the checker) that the first 4 items, being heavy, did not need to be bagged. As usual I had my rewards card ready to be scanned but became distracted when she was getting ready to scan the box of wine and needed to see my ID first. I must have thought that she had already scanned the rewards card.

I had put my own shopping bags on the counter on top of the small items so she would see them and could use them for bagging those things. Perhaps it was all too confusing for her because she wasn't bagging she was just laying all the small items on the counter. I usually try to help with the bagging but since mean while I had put my credit card into the reader and was focused on that. When it beeped, I spoke to the machine saying I only have two hands as I pulled the card out and put it back into my wallet and the wallet into my purse. No problem so far. I was just trying desperately to keep things flowing and not forget anything or what I was doing.

Now the problem. Lori says I need to scan your rewards card in order to use the coupon. As I was fishing through my purse to locate it I spoke saying I thought you already scanned it. She could have been polite but wanted preferred to argue. I presented it to her again and as I was putting it back into my purse, I couldn't resist saying that's right, the customer is always wrong. Her reply "maybe they are".

It escalated. Whatever I said she gave a nasty reply. She was determined to have the last word. Very unprofessional for a cashier. Perhaps she doesn't understand that as a customer I am paying her salary. As I spoke loudly almost yelling at her and, thinking that earlier when the credit card reader had beeped it meant that the card had been read and approved as it always is. I grabbed my cart and began to leave. She called security telling them I was leaving without paying. I went back and tried to explain to her what I have already explained about the card reader beeping. Even as I gave her the card she was still being argumentative and sassy.

There was a store employee (probably an assistant manager) who was stationed near the front of the store. She was kind and tried to diffuse the situation. She said she would speak to Lori but that is no comfort to me.

I am 72 years old, my husband passed away less then 6 months ago. I have a temporary medical condition that keeps me in constant discomfort and like many others there are some distressful issues in my life. That this young woman could not have been more courteous and respectful is a disgrace to Fred Meyer.

PS. If my intentions were to walk out without paying, why would I have even bothered to get into a check stand line?

I purchased an xbox NBA2K20 for my son recently, when he went to load the game there was a used NBA2K18 in the package. When I brought it back to electronics the worker was rude the way she handled the situation, just shut me down from the gate then said because the 2018 game looked used so she couldn't exchange it, I asked to speak to a manager so was sent to customer service. I had the same experience there with the Assistant Manager so I asked to speak to the Manager and she said no, that they would all say the same thing. I emailed the corporate office my complaint and they just responded that it is their policy not to refund opened games and the zip code. I have been shopping at that location for over 40 years and get treated like I am a shop lifter. I ended having to go to Walmart to purchase the game for my son which was actually $10 cheaper but I am still out $67.00 from Fred Meyers ripping me off. I will not be shopping there anymore, which will cost them a few thousand in lost revenue instead, bad business. I see Fred Meyers has several complaints with 0 pending and 0 resolved which must mean they don't address any of them.