Stop & Shop’s earns a 1.1-star rating from 381 reviews, showing that the majority of grocery shoppers are dissatisfied with shopping experience.
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Bad attitude
Groton store, which I boycotted after they broke the law by not honoring their own sales postings - I have been giving them a 2nd chance.
I used self-checkout: it is not intuitive & I had to ask for help 3 times. (Produce items not displayed. "Misfire" for lack of a better word - it locked up. Sales prices were not ringing up.)
The woman was rude - maybe impatient is a better word but I was not pleased with her attitude.
Not sure this place deserves another chance. There is nothing really about the store that draws me back.
Recommendation: Suggest other/future customers try a different market.
Reply from ComplaintsBoard
Stop & Shop - Stay away from neptune city stop and shop if you are handicap!
My wife and I have been shopping at the Neptune City Stop and Shop since it opened in the late Nineties. As the prices went up, we spent more. Stop and Shop took over a Foodtown store and we were happy they retained a lot of the workers. My wife suffers from MS, cancer and is committed to a wheelchair. I am a former Mayor of Neptune township and crossed...
Read full review of Stop & ShopStop & Shop - A gem in New Rochelle
The other day after moving back to New Rochelle I shopped in the store and I found a hidden jewel in that store. She was a wonderful and caring cashier. There was an elderly man in front of me and she was so patient with him. She helped him pack his bags and then asked if they were to heavy and he said no. She also told him to put his money away first. Then...
Read full review of Stop & ShopCustomer service
Stop and shop in howard beach is the worst their manager in the morning and their worker terrible customer service telling me I have $7 in the bank when I went to get a money order really how do they know how much money I have . This stop and shop is the worst . They should train their employees right laughing at me I’m front of the manager and she’s just standing there doing nothing .if that was me I would of told her to go home .very unorganized supermarket. gave a one star should of been a o .
Recommendation: O will never shop in their again lost me as a customer I’m in the neighborhood 22 years lost my business 🧑💼
Stop & Shop Complaints 377
online orders
I have been a customer for over 35 years. I am appalled at the customer service, along with the condition of meat and produce at the Natick location. I placed an order 2 weeks ago for a delivery for 1-2PM. I called at 2:30 and order was still at the store. I had to rearrange my work schedule to come pick it up. I got there at 4:00 PM and the order had just been picked up I was told.
Today, I had another experience where my order had a lot of items not in stock which made my order more expensive due to lack of product. I spent 15 minutes on the phone waiting for 3 people and got nowhere. I was disconnected. At this point my order is probably still not canceled after speaking to 3 different people. Please refund my card and cancel order. I will no longer be a stop and shop customer. I gave it more than enough chances, and it was costing more money for terrible product and customer service. Thank you, Nancy DeRubeis
Desired outcome: Return my order [protected]
Confidential Information Hidden: This section contains confidential information visible to verified Stop & Shop representatives only. If you are affiliated with Stop & Shop, please claim your business to access these details.
Nature’s promise baby wipes
I have thoroughly enjoyed using your Nature's Promise baby wipes. They are a quality product at an affordable price. A winning combination especially today in our fraught economic climate. The rest of the packaging is going off to Terracycle a fantastic company dedicated to recycling hard to recycle materials. When I took apart the baby wipe packaging, a...
Read full review of Stop & ShopNature's promise ribeye steak
I’m confined to a wheelchair in a long term care facility. I DoorDash items all the time. I DoorDashed a list of items last week from the Harwich Mass location one of which was a Natures Promise Ribeye steak. I’ve eaten tough steak many times in my life but I’ll tell you this steak I could barely cut and couldn’t chew at all because of how tough it was. I...
Is Stop & Shop Legit?
Stop & Shop earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Stop & Shop. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Stop & Shop has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Stopandshop.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Stop & Shop and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Stop & Shop has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 377 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Stop & Shop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ADA customer service
To Whom It May Concern, I am submitting this formal complaint regarding consistent issues with the treatment I and other disabled customers experience at the Atlantic Terminal, Brooklyn, NY location. My most recent encounter, which occurred on Sunday evening, November 3, 2024, highlights ongoing discriminatory practices that violate the Americans With...
Read full review of Stop & Shop and 1 commentStaff member
A staff member by the name of Jessica at Stop & Shop from Bartow 718-320-2902 was very unprofessional and rude when I called to get refills on my husband medications on the morning 10/1124 @9:30am. The person who answered the call had an attitude, her tone of voice toward customers is very unpleasant. When I told her she was being very rude she immediately...
Read full review of Stop & Shop and 6 commentsVacation check annual bonus check
I do not like the fact you add both vacation and any hours worked on the same check. It should be d0ne separately. It takes too much tax out and leaves us with almost nothing. I can't afford th8s. I am self supporting. They did the same thing with the bonus check. It is not fair. If it happens again next year, I will not accept it. I was on vacation the first week of June.
Read full review of Stop & ShopService animal policy
Today I was approached by a manager from your north white plains ny store. She asked if my dog was a service support animal and after I showed her the tag and card, she proceeded to tell me my dog was not recognized as a support animal. First off, she is registered as an Esa dog. To be insulted by saying that she is not recognized, is ridiculous. You dont...
Read full review of Stop & ShopService
My friend works at store 17 the store manager he’s nothing but a bully germaphobe and ocd combined all he cares about cleaning not the employees he’s a bully to all the employees and doesn’t care about them at all. All he care’s about money and points for the store and my friend is meat guy not a porter but the store manager is having him to porter and he’s not happy about it he and the meat manager and seafood market are not very happy with him they’re so fed up with him and going to meat to porter and contamination this is wrong what is he doing to him and if he comes porter he will quit stop and shop
Confidential Information Hidden: This section contains confidential information visible to verified Stop & Shop representatives only. If you are affiliated with Stop & Shop, please claim your business to access these details.
Customer service
for the last 45 years. To let you know I will NEVER step into that shop again. I was 100% treated with total disrespect. I had a very intense racist experience.
Speak English", I said that is ok, is there someone whom is able to Interpret for us"I do Not Speak Spainsh"!stated clearly to them "This is one of those crazy Americans"! they don't work here? Very DISRESPECTFUL group of idiots.
Claimed loss: Loss of Respect
Desired outcome: wasted animals it is an ABOMINATION
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The Meats that are wasted in this shop in Greenville, RI are disgusting and rotted. Those poor animals what an ABOMINATION
Feed the moment ad
Your ad depicting a couple shopping while they are obviously starving, without a list of items to buy, is obviously aimed at a younger generation you are hoping to convince they should come to your store to shop that way.
The ad will eventually come back to haunt you as customer who follow it's lessen will eventually figure out it's more expensive to shop your store, not just because of your pricing, but because of the food they waste.
Ernie Hyde
Confidential Information Hidden: This section contains confidential information visible to verified Stop & Shop representatives only. If you are affiliated with Stop & Shop, please claim your business to access these details.
Delivery peapod
I stoppped using you months ago, because I’ve gotten over 100 dollars at least expired food, your drivers also urinate in the bind! A few times I got wet bags when it was sunny out, a wife and you could tell it was urine, I thought it was my imagination, until a few friends who work for you doing Peapod confirmed it! I’ve lost at least hundreds dollars of food due to experation and urine soaked bags, which I found disgusting! That’s why I stopped, wanted you too know this, sincerely, susan pender, 47 sturgis street Woburn ma.01801
Confidential Information Hidden: This section contains confidential information visible to verified Stop & Shop representatives only. If you are affiliated with Stop & Shop, please claim your business to access these details.
Disrespectful and racist customer service
I just left your store located at 200 East Main Street, Stratford, CT 06614 where I was treated with racist degrading disrespect by Donna at the Seafood section. I needed some Porgies and some wild caught Salmon. I started my order with three Porgies and asked for the smallest ones and immediately Donna insulted my intelligence by saying they are all the...
Read full review of Stop & ShopDelivery
This is the 3rd time I am having with delivery since the change was made to instant cart by your corporation. When my orders were delivered by your stop and shop truck it was a better experience on the last 3 orders i had missing items and charged for them and out of stock had to call the local store at 70-20 Rockaway Beach Blvd Arverne, NY 11692, which i...
Read full review of Stop & ShopUncomfortable atmosphere
This has been a constant issue I have been seeing with this brand and it is not with any one specific store but with the multiple across the region, the radio for the stores is terrible, not as in the audio quality nor the songs they play but the ads for the store and the jingle, it sounds small but it leaves a big impact on customers. The one thing I think...
Read full review of Stop & ShopSeafood section
Dear Sirs: I was in the Shop and Stop located at132 Fulton Avenue, Hempstead, NY 11550 on today, January 30, 2024. I was headed to the seafood market to purchase salmon, crab legs and shrimp for a seafood boil. As a neared the seafood area, I noticed a worker who was in the frozen seafood area. He proceeded to open up bags of frozen shrimp and pour them...
Read full review of Stop & Shopincorrect order and issues with online pick up
Hello, I am writing to today to express my disappoint and frustration in my recent shopping experience. On 1.28.24 I placed an online order for pick up at your Reading MA location on 25 Walker Brooks Drive. I arrived during my scheduled pick-up time, opened my trunk, and awaited my delivery. When I returned home and removed the 6 bags from my trunk, I...
Sea food department
On January 24th 2024, I went to the stop and shop on cropsey Avenue in brooklyn. I purchased two rolled up bags of crab legs that were pre packed. The crab legs were dark in color and I didn't notice it until I got home. I spent 60$ on them. My wife prepared them and I had them for dinner. 1 hour later I got very sick and I haven't stopped throwing up. The...
Scallops
On december 30th you had advertized scallops for 16.99 or 12.99 a lb. In zip code 02134. I was informed by the asst. Mngr. That the allston store is not a full service store, and they do not carry that product. That would be false advertising I called this line on the 30th, and also contacted the parent co. I have not heard back from either of you. This solidifies my judgement that you do not care about your, shoppers. I have shopped at the same stop and shop for thirty years, last week was the first time I did my shopping at star market. You have lost aloyal customer who you just ignored, that shows the mind set of your' conglomeration.
Maybe this time someone may contact me, but I will not hold my breath it has already been 3 weeks. I will make sure that everyone I know hears this story and gets the facts on the not a full service store.
Claimed loss: My time looking for something you do not carry but you advertise it as being on sale at this store. I paid a higher price at star market that day because you lied on the cirrcular you sent out.
Desired outcome: I would like a guarantee that false advertising in the cirrculars will end. you couldn't even offer a bait and switch. My dissappointment with stop and shop is sincere, you dropped the ball and blew me off like I did not matter.
Confidential Information Hidden: This section contains confidential information visible to verified Stop & Shop representatives only. If you are affiliated with Stop & Shop, please claim your business to access these details.
Belchertown MA Store and employee
Good Evening, I've been a long time customer of the Belchertown MA, S&S, and for the most part, have had no complaints. More recently I have had several bad experiences over the last month, more then I have in the last few years. First off, the cleanliness of the store has taken a nose dive in the last month. There are carriages all over the sidewalks on...
Read full review of Stop & ShopRacial profiling
While shopping at location #813 on January 5, 2024, cashier Yolanda was being very unruly and racial profiling. When checking out my card would not register so I ask can she type the number in she said no she needed Tyler. While paging for Tyler she was informed by another worker he was on break she begun to catch an attitude. I then ask her why she can not...
Read full review of Stop & ShopOverview of Stop & Shop complaint handling
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Stop & Shop Contacts
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Stop & Shop phone numbers+1 (800) 767-7772+1 (800) 767-7772Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 8 8 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 21 21 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
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Stop & Shop emailsconsumer_relations@stopandshop.com100%Confidence score: 100%Support
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Stop & Shop address1385 Hancock St., Quincy, Massachusetts, 02169, United States
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Stop & Shop social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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