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Stop & Shop
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Stop & Shop Customer Service Phone, Email, Contacts

Stop & Shop
Reviews and Complaints

stopandshop.com

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1.1 4 Reviews 381 Complaints
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Stop & Shop Complaints 381

Resolved “Pricing” Resolved “let go og my job” Resolved “deli” Resolved “canon powershot sx110is” Resolved “product could not supplied” Resolved “camcorder order” Resolved “customer service awful” Resolved “item backorder”

How responsive is Stop & Shop's customer service?

8 Resolved
373 Unresolved

Total complaints: 381

Resolved complaints: 8 (2%)

Unresolved complaints: 373 (98%)

Very poor 🤒
We don't know much about how Stop & Shop handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Stop & Shop and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
How is Stop & Shop’s rated by grocery shoppers?

Stop & Shop’s earns a 1.1-star rating from 385 reviews, showing that the majority of grocery shoppers are dissatisfied with shopping experience.

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customer service manager store refund groceries shopping cashier register help purchase unprofessional meat sale return incident item shop assistance issue sign
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Stop & Shop item backorder

I attempted to order a Canon Powershot SX10IS a week before Easter from them. When I ordered nothing said that they were out of stock, or on back order or anything. I had family driving down to visit for Easter and wanted to use my camera for that. Knowing sometimes shipping takes a while I paid for the expedited shipping. I got an email saying it wa...

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Overview of Stop & Shop complaint handling

Stop & Shop reviews first appeared on Complaints Board on Apr 19, 2009. The latest review Employee disrespect was posted on Dec 23, 2024. The latest complaint Pricing was resolved on Nov 16, 2023. Stop & Shop has an average consumer rating of 1 stars from 385 reviews. Stop & Shop has resolved 8 complaints.
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1.9
25 reviews
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  1. Stop & Shop Contacts

  2. Stop & Shop phone numbers
    +1 (800) 767-7772
    +1 (800) 767-7772
    Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 8 8 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 21 21 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
  3. Stop & Shop emails
  4. Stop & Shop address
    1385 Hancock St., Quincy, Massachusetts, 02169, United States
  5. Stop & Shop social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 02, 2025
  7. View all Stop & Shop contacts
Stop & Shop Category
Stop & Shop is ranked 25 among 124 companies in the Retail Stores category
#23 Family Dollar Family Dollar #24 Fred Meyer Fred Meyer #25 Stop & Shop Stop & Shop #26 Hammacher Schlemmer Hammacher Schlemmer #27 Aaron's Aaron's

Most discussed Stop & Shop complaints

Staff member
8
(opinions to this review)
 item backorder
4
(opinions to this review)
 Nature's promise ribeye steak
1
(opinions to this review)
 ADA customer service
1
(opinions to this review)
 Vacation check annual bonus check
1
(opinions to this review)

Recent comments about Stop & Shop company

Nature's promise ribeye steak
1
Experiencing poor quality in your food order can be frustrating...
 ADA customer service
1
Your treatment was unacceptable and violated ADA standards. Report...
 Staff member
6
Submit this complaint directly to Stop & Shop’s management, outlining...
 I’m complaining about an education and zero training on the topic of service animals
1
You definitely sound like a Karen, oh my goodness " this lead me into...
 Charging for bags
1
those bags cost the store money, and they are just trying to get...
Stop & Shop Alternatives
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