Stop & Shop’s earns a 1.1-star rating from 384 reviews, showing that the majority of grocery shoppers are dissatisfied with shopping experience.
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Scallops
On december 30th you had advertized scallops for 16.99 or 12.99 a lb. In zip code 02134. I was informed by the asst. Mngr. That the allston store is not a full service store, and they do not carry that product. That would be false advertising I called this line on the 30th, and also contacted the parent co. I have not heard back from either of you. This solidifies my judgement that you do not care about your, shoppers. I have shopped at the same stop and shop for thirty years, last week was the first time I did my shopping at star market. You have lost aloyal customer who you just ignored, that shows the mind set of your' conglomeration.
Maybe this time someone may contact me, but I will not hold my breath it has already been 3 weeks. I will make sure that everyone I know hears this story and gets the facts on the not a full service store.
Claimed loss: My time looking for something you do not carry but you advertise it as being on sale at this store. I paid a higher price at star market that day because you lied on the cirrcular you sent out.
Desired outcome: I would like a guarantee that false advertising in the cirrculars will end. you couldn't even offer a bait and switch. My dissappointment with stop and shop is sincere, you dropped the ball and blew me off like I did not matter.
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Belchertown MA Store and employee
Good Evening, I've been a long time customer of the Belchertown MA, S&S, and for the most part, have had no complaints. More recently I have had several bad experiences over the last month, more then I have in the last few years. First off, the cleanliness of the store has taken a nose dive in the last month. There are carriages all over the sidewalks on...
Read full review of Stop & ShopRacial profiling
While shopping at location #813 on January 5, 2024, cashier Yolanda was being very unruly and racial profiling. When checking out my card would not register so I ask can she type the number in she said no she needed Tyler. While paging for Tyler she was informed by another worker he was on break she begun to catch an attitude. I then ask her why she can not...
Read full review of Stop & ShopWestern union
I was in stop and shop waiting to return an item. The customer service person was assisting a couple who were trying to wire money via Western Union. The process was complicated. And, when I first got to the counter the service person was chastising the couple because they did not remember their password for their credit card. (I do not even know any of the...
Read full review of Stop & ShopStop and Shop North Main St, Andover. Massachusetts
I have noticed a steady decline on customer service in this specific location. I have witnessed in the resent past several altercation between customers and staff.
In the last week Dec 13 to Dec 18 I was insulted three (3) times.
- I needed help to locate a product and was told by employee I couldn't ask her because she was new on the job.
-Same day, I tried to purchase a lottery ticket, the employee servicing the desk took a call (while I was standing there) then left not to returning.. (I did not get my ticket)
-Yesterday, Dec 18, I needed help with one of self service cashiers, after several minutes, lady angrily came to me and without any warning roughly touching all my groceries, by doing that she reap the paper bag (we pay for) told me she fixed the issue (!). I then asked to talk to a manager, she told me she was the manager. She also told me the supermarket was understaffed and that would justify her rudeness.
Desired outcome: It is sad not feeling welcomed and safe in the place we purchase groceries. Improve the staff customer approach. Kindness goes a long way.
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Online order pickup
Hello, My husband and I have been ordering pick up orders from our local Sandwich, MA store for quite some time and have placed thousands of dollars of orders from you. While the costumer service has never been stellar, we’ve rarely had issues. Yesterday we had an order to pick up between 5pm and 6pm. My young son wasn’t feeling well so I called the...
Read full review of Stop & ShopWorst customer service at Lexington location
I came into the Lexington location on a Tuesday mid-afternoon, the store was not too busy. I tried to pick through some less than impressive broccoli, most of it was either yellowing or shriveled up. Moving on to steak, most packages were GRAY. Not red or even brown, but GRAY. Right outside that area, a few employees were openly complaining about how...
Read full review of Stop & ShopCurbside pickup
I had a very unpleasant interaction with an employee at Greenfield, MA Stop & Shop today. I have shopped at Stop & Shop for over twenty years in Danbury Connecticut, Oxford Connecticut, and now for the last five years in Greenfield, MA. In those years I have never had an interaction which depressed me for the rest of my day and which may last for a few more...
Read full review of Stop & ShopInstacart order #[protected]
I live in Whiting, NJ. I placed an order today for delivery between 5 and 6 pm. I tracked the order around 6:30pm. It said it had been delivered. I never received it. I called the store in Whiting and was told I had to contact Instacart. I spoke with someone named Porchea and I was told my order was on its way at 6:50pm. Should be about 10 minutes. I called...
Read full review of Stop & ShopProduce
The complaints I would like to make today are for the lemons and the pre-sliced mushrooms. The lemons on the display for purchase were 90-95% moldy. Showing black and brown and some green spots on the lemons. The pre - sliced mushrooms were shriveled up and non eatable. I took photos and went to search for an associate. I found one and asked him if the...
Read full review of Stop & ShopPricing
Discount/Deal pricing @ Reading, MA store advertised at the product/shelf is not applied at checkout: I shopped today and bought several items based on pricing listed on product displays that were not applied at checkout: For example: Russet potatoes 5lb - listed as buy one, get one free - charged $4.99 x 2 Mini-sweet peppers - listed at 2 for $3.99 or 1...
Read full review of Stop & ShopAngry employee tried to hit me with a carriage.
Incident took place at about 5:50 pm tonight at your North Attleboro location, on East Washington St. I was almost hit by an employee with the carriage he was collecting but then tried to push into me. I had to put my hand up and grab the carriage. The man ignored me when I asked him why he was doing this. Please check the camera on the front inside...
Read full review of Stop & ShopReceipt is wrong
I made groceries purchase from the Stop & Shop located in the Greenvale, NY 11548 location. Upon checking the receipt, I realized 2 mistakes. Mistake 1: all the item prices do not add up to the total on the receipt. The total on the receipt is $48.92 before tax, but the actual total before tax should have been $49.71. Mistake 2: we should have received $2...
Delivery and billing
Stop and Shop delivery service is terrible. I used to order weekly and every order was missing items. Customer care would refund me for those but what's the point of ordering when I would have to go out grocery shopping for the missing items. It’s like ordering shoes online but have to go out shopping for the laces. Attention Stop and Shop: Pork loin i...
Read full review of Stop & ShopEmployees of store #473
Hello,
While shopping at the stop and shop in Fall River Ma our cashier was commenting on how gross the stuff is that we were purchasing. The cashiers name was Riddek.
Also while leaving I had to walk by an employee on his break that was sitting at the bench outside the store, he was smoking pot and I had to walk by him with my 1 month old and 9 year old.
Thank You!
Server complain
I'm a regular customer who goes there all the time. I I went there around 7:30pm today and the register guy was so mean and very rude. I bought Beef steak for no price. It looked expensive but I really wanted to eat good meat, so I didn't mind paying whatever it cost, so I brought it with some other stuff to register. He asked me how much beef stark is. I...
Read full review of Stop & ShopWaiting over 20 minutes for a price and never receiving it
On Sunday Oct 8 th. I shopped at Stop & Shop on Ave Y Brooklyn location . I always check the reduced rack for smashed and damaged cans . I wanted to purchase a badly damaged can of tomatoes. I waited at customer service for over 20 minutes. The cashier continually claimed it should be full price . When I asked to see a manager no one ever came . Eventually I left .
Desired outcome: I am willing to still go back and purchase the item . I live close to the store . I think it should have been addressed in a timely manner & customer service should not have insisted the damaged item should be full price
I’m complaining about an education and zero training on the topic of service animals
I went to my local Stop & Shop, and while I was shopping, noticed a fake service animal in the store. This lead me into a panic attack. I found a worker and told them about the incident, and they said there is nothing they could do. It is illegal for them to have brought their animal. The dog was putting germs all over all of the products as he touched everything and got in the way of many carts. The staff should be educated to know the difference between a service animal and a fake service animal as well as the difference between emotional support animals and service animals. I am disgusted by the lack of attention put towards something so important. I know many people with service dogs, and it only takes a minute for another untrained dog to attack.
Desired outcome: Education and proper training to staff
You definitely sound like a Karen, oh my goodness " this lead me into a panic attack" very dramatic. The dog was touching everything? So he kept jumping up and putting his paws on everything? Lol do you know how many dirty people go in there touch everything with there hands? Do you know how many times I've seen someone in the produce section wipe their nose with their hand then proceed to look at the fruit touching a few til they find which one they want? 😂 pick your battles sweetheart
Can and bottle return machines
The Stop & Shop on Ft. Salonga Rd. in Northport, N.Y. routinely has their can and bottle machines not working at all or working improperly by spitting back cans that were definitely bought at that very store. This morning, no machine was working properly at all, and no employee to attend to them. Meanwhile Stop & Shop continues to collect $.05/can without providing a working machine to return said cans and bottle in complete violation of NYS law. I informed the so-called Customer Service person who provided no answers or service whatsoever. In addition, the utter filth of the room itself is beyond description. I've been in Subway rest rooms that are cleaner and less odoriferous. It's a disgrace and it has been a longstanding and consistent disgrace with nothing done by management about it for a long time. My next email will be to the NYS Department of Health to visit the site.
Desired outcome: Working can and bottle machines and a room that is cleaned more than once a year.
Delivery 9/16/2023
On Sept 16,2023 I placed an order for delivery from Stop & Shop/Peapod(on their app on my phone) The total of my purchase was 760.00! I was dumbfounded. I noticed I was not given the sale prices that were advertised on that day. Before I placed my order on 9/16, I called customer service and they told me that the sales would be on my final invoice and I...
Read full review of Stop & ShopStop & Shop Reviews 0
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Overview of Stop & Shop complaint handling
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Stop & Shop Contacts
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Stop & Shop phone numbers+1 (800) 767-7772+1 (800) 767-7772Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 8 8 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 21 21 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
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Stop & Shop emailsconsumer_relations@stopandshop.com100%Confidence score: 100%Support
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Stop & Shop address1385 Hancock St., Quincy, Massachusetts, 02169, United States
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Stop & Shop social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024 - View all Stop & Shop contacts
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