Stop & Shop’s earns a 1.1-star rating from 381 reviews, showing that the majority of grocery shoppers are dissatisfied with shopping experience.
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Western union
I was in stop and shop waiting to return an item. The customer service person was assisting a couple who were trying to wire money via Western Union. The process was complicated. And, when I first got to the counter the service person was chastising the couple because they did not remember their password for their credit card. (I do not even know any of the...
Read full review of Stop & ShopStop and Shop North Main St, Andover. Massachusetts
I have noticed a steady decline on customer service in this specific location. I have witnessed in the resent past several altercation between customers and staff.
In the last week Dec 13 to Dec 18 I was insulted three (3) times.
- I needed help to locate a product and was told by employee I couldn't ask her because she was new on the job.
-Same day, I tried to purchase a lottery ticket, the employee servicing the desk took a call (while I was standing there) then left not to returning.. (I did not get my ticket)
-Yesterday, Dec 18, I needed help with one of self service cashiers, after several minutes, lady angrily came to me and without any warning roughly touching all my groceries, by doing that she reap the paper bag (we pay for) told me she fixed the issue (!). I then asked to talk to a manager, she told me she was the manager. She also told me the supermarket was understaffed and that would justify her rudeness.
Desired outcome: It is sad not feeling welcomed and safe in the place we purchase groceries. Improve the staff customer approach. Kindness goes a long way.
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Online order pickup
Hello, My husband and I have been ordering pick up orders from our local Sandwich, MA store for quite some time and have placed thousands of dollars of orders from you. While the costumer service has never been stellar, we’ve rarely had issues. Yesterday we had an order to pick up between 5pm and 6pm. My young son wasn’t feeling well so I called the...
Read full review of Stop & ShopWorst customer service at Lexington location
I came into the Lexington location on a Tuesday mid-afternoon, the store was not too busy. I tried to pick through some less than impressive broccoli, most of it was either yellowing or shriveled up. Moving on to steak, most packages were GRAY. Not red or even brown, but GRAY. Right outside that area, a few employees were openly complaining about how...
Read full review of Stop & ShopCurbside pickup
I had a very unpleasant interaction with an employee at Greenfield, MA Stop & Shop today. I have shopped at Stop & Shop for over twenty years in Danbury Connecticut, Oxford Connecticut, and now for the last five years in Greenfield, MA. In those years I have never had an interaction which depressed me for the rest of my day and which may last for a few more...
Read full review of Stop & ShopInstacart order #[protected]
I live in Whiting, NJ. I placed an order today for delivery between 5 and 6 pm. I tracked the order around 6:30pm. It said it had been delivered. I never received it. I called the store in Whiting and was told I had to contact Instacart. I spoke with someone named Porchea and I was told my order was on its way at 6:50pm. Should be about 10 minutes. I called...
Read full review of Stop & ShopProduce
The complaints I would like to make today are for the lemons and the pre-sliced mushrooms. The lemons on the display for purchase were 90-95% moldy. Showing black and brown and some green spots on the lemons. The pre - sliced mushrooms were shriveled up and non eatable. I took photos and went to search for an associate. I found one and asked him if the...
Read full review of Stop & ShopPricing
Discount/Deal pricing @ Reading, MA store advertised at the product/shelf is not applied at checkout: I shopped today and bought several items based on pricing listed on product displays that were not applied at checkout: For example: Russet potatoes 5lb - listed as buy one, get one free - charged $4.99 x 2 Mini-sweet peppers - listed at 2 for $3.99 or 1...
Read full review of Stop & ShopAngry employee tried to hit me with a carriage.
Incident took place at about 5:50 pm tonight at your North Attleboro location, on East Washington St. I was almost hit by an employee with the carriage he was collecting but then tried to push into me. I had to put my hand up and grab the carriage. The man ignored me when I asked him why he was doing this. Please check the camera on the front inside...
Read full review of Stop & ShopReceipt is wrong
I made groceries purchase from the Stop & Shop located in the Greenvale, NY 11548 location. Upon checking the receipt, I realized 2 mistakes. Mistake 1: all the item prices do not add up to the total on the receipt. The total on the receipt is $48.92 before tax, but the actual total before tax should have been $49.71. Mistake 2: we should have received $2...
Delivery and billing
Stop and Shop delivery service is terrible. I used to order weekly and every order was missing items. Customer care would refund me for those but what's the point of ordering when I would have to go out grocery shopping for the missing items. It’s like ordering shoes online but have to go out shopping for the laces. Attention Stop and Shop: Pork loin i...
Read full review of Stop & ShopEmployees of store #473
Hello,
While shopping at the stop and shop in Fall River Ma our cashier was commenting on how gross the stuff is that we were purchasing. The cashiers name was Riddek.
Also while leaving I had to walk by an employee on his break that was sitting at the bench outside the store, he was smoking pot and I had to walk by him with my 1 month old and 9 year old.
Thank You!
Server complain
I'm a regular customer who goes there all the time. I I went there around 7:30pm today and the register guy was so mean and very rude. I bought Beef steak for no price. It looked expensive but I really wanted to eat good meat, so I didn't mind paying whatever it cost, so I brought it with some other stuff to register. He asked me how much beef stark is. I...
Read full review of Stop & ShopWaiting over 20 minutes for a price and never receiving it
On Sunday Oct 8 th. I shopped at Stop & Shop on Ave Y Brooklyn location . I always check the reduced rack for smashed and damaged cans . I wanted to purchase a badly damaged can of tomatoes. I waited at customer service for over 20 minutes. The cashier continually claimed it should be full price . When I asked to see a manager no one ever came . Eventually I left .
Desired outcome: I am willing to still go back and purchase the item . I live close to the store . I think it should have been addressed in a timely manner & customer service should not have insisted the damaged item should be full price
I’m complaining about an education and zero training on the topic of service animals
I went to my local Stop & Shop, and while I was shopping, noticed a fake service animal in the store. This lead me into a panic attack. I found a worker and told them about the incident, and they said there is nothing they could do. It is illegal for them to have brought their animal. The dog was putting germs all over all of the products as he touched everything and got in the way of many carts. The staff should be educated to know the difference between a service animal and a fake service animal as well as the difference between emotional support animals and service animals. I am disgusted by the lack of attention put towards something so important. I know many people with service dogs, and it only takes a minute for another untrained dog to attack.
Desired outcome: Education and proper training to staff
Getoveritt is right, you sound like a Karen. You also sound young. You need to know the law. Hippa laws prevents them form asking about the dog being a service animal. It also prevents them from kicking the dog out of the business. The staff do not need proper training. You need to learn the laws kiddo.
You definitely sound like a Karen, oh my goodness " this lead me into a panic attack" very dramatic. The dog was touching everything? So he kept jumping up and putting his paws on everything? Lol do you know how many dirty people go in there touch everything with there hands? Do you know how many times I've seen someone in the produce section wipe their nose with their hand then proceed to look at the fruit touching a few til they find which one they want? 😂 pick your battles sweetheart
Can and bottle return machines
The Stop & Shop on Ft. Salonga Rd. in Northport, N.Y. routinely has their can and bottle machines not working at all or working improperly by spitting back cans that were definitely bought at that very store. This morning, no machine was working properly at all, and no employee to attend to them. Meanwhile Stop & Shop continues to collect $.05/can without providing a working machine to return said cans and bottle in complete violation of NYS law. I informed the so-called Customer Service person who provided no answers or service whatsoever. In addition, the utter filth of the room itself is beyond description. I've been in Subway rest rooms that are cleaner and less odoriferous. It's a disgrace and it has been a longstanding and consistent disgrace with nothing done by management about it for a long time. My next email will be to the NYS Department of Health to visit the site.
Desired outcome: Working can and bottle machines and a room that is cleaned more than once a year.
Delivery 9/16/2023
On Sept 16,2023 I placed an order for delivery from Stop & Shop/Peapod(on their app on my phone) The total of my purchase was 760.00! I was dumbfounded. I noticed I was not given the sale prices that were advertised on that day. Before I placed my order on 9/16, I called customer service and they told me that the sales would be on my final invoice and I...
Read full review of Stop & Shopweekly circular
Until today, For the last four weeks or so you have been sending to me in an envelope via US mail the appropriate weekly sales circular for my local store at zip codes 10583, [protected]. Today, I received the circular for other zip codes, similar to the one I receive normally with all my other weekly circulars; these I cannot rely on or use since my local stores in Mamaroneck, Larchmont and White Plains refuse to honor the sales prices shown in those circulars. The managers tell me to go find another store in the appropriate zip code represented in that circular. Why can't you get this corrected permanently? Certainly I am not the only one this stupid mistake affects: it affects everyone who lives in the non-addressed zip codes such as 10583, 10601, 10598, etc.
PLEASE, PLEASE don't force me to shop at another supermarket brand store.
My name is Bert Seltzberg
My home address is 13 Continental Road in Scarsdale, New York 10583 . and my email address is [protected]@verizon.net
Desired outcome: I would appreciate an on-target response.
Empty shelves and unacceptable condition of products
9/7/23 I visited the Stop & Shop on Harvard St in Brookline. Needed to buy mostly strawberries, cherries and blueberries. Did not buy any as the shelves were mostly empty. Not only the berry shelves were empty. Especially unattractive looked the greens section. Observed that many times before. In addition to only one (not always) cashier available… I felt...
Read full review of Stop & ShopSale signs from previous week
I visited the Stop and shop store #835 in Tenafly, NJ on September 2, 20223. Twice I have bought items which I thought were on sale. Only to realize the sale sign was from the previous week. When I brought this matter to the attendant, she refused to honor the sale, saying this sign is from last week. I know the employees are in a rush and maybe missed...
Read full review of Stop & ShopStop & Shop Reviews 0
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Overview of Stop & Shop complaint handling
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Stop & Shop Contacts
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Stop & Shop phone numbers+1 (800) 767-7772+1 (800) 767-7772Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 8 8 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 21 21 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
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Stop & Shop emailsconsumer_relations@stopandshop.com100%Confidence score: 100%Support
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Stop & Shop address1385 Hancock St., Quincy, Massachusetts, 02169, United States
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Stop & Shop social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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