Stop & Shop review: Western union

I was in stop and shop waiting to return an item. The customer service person was assisting a couple who were trying to wire money via Western Union. The process was complicated. And, when I first got to the counter the service person was chastising the couple because they did not remember their password for their credit card. (I do not even know any of the passwords for my credit cards!) The couple tried to call someone who knew the password and the woman at the counter canceled the transaction because "you can't be on your phone during a transfer." she rudely told them. They tried again, and this time the password was incorrect.

I have 2 issues -

one - the customer service agent was exceedingly rude to this couple about many things. They were trying their best to respond to her, but she was just rude. I realize the might have been frustrated with the process, but she did not need to be rude to these folks;

two - she continually told them they could not be on the phone during the transaction. My careful assessment of the signs around the counter showed no sign that indicated this. When I mentioned it to her she said it ws posted everywhere. It was not.

3 suggestions -

People who are going to work western union transactions should make sure the people transferring have everything they need before they begin. Additionally these customer service people would be aware that many of the people they interact with may not be English speakers.

Clearly post signs in multiple languages that tell people who are wiring money about the cell phone ban.