Stop & Shop review: Subjected to a hostile environment in a place with high expectations of professionalism and customer satisfaction

Dear to whom it may concern,
I am writing to formally bring to your attention an incident involving negligent infliction of emotional distress at one of your locations in Meriden CT located at 485 Broad Street at 8:48pm on March 2, 2025. A staff member's conduct during an interaction caused significant emotional harm, stemming from a failure to uphold reasonable care and professionalism. Their actions, whether unintentional or reckless, resulted in unnecessary distress, breaching the expected duty of care for both customers and employees. This occurrence not only disrupted the affected individual's emotional well-being but also potentially reflects broader concerns about training or workplace practices. The incident occurred due to staff members locking company doors before legal closing time, and there were other shoppers in the store. I was ambushed by staff when all I was trying to do is pick up my few items. It was not going to take me more than 5 minutes to grab everything I need, and I was in my right within the company to shop until 9pm.