Stop & Shop
Reviews and Complaints

I puchased 3 large packages of mushrooms Friday June second. All were slimmy and smelled. But what took the cake was the ransid celery. Never in my 72 years have I seen celery so gross. It's funny I was going to start shopping with you cause your produce was so nice. I've changed my mind.

Patricia Kwiatkowski

PS I don't have money to throw away... nobody does.

I have ordered for pick 3 times and the 1st times were a little rough. Adding items not ordered or items they say are out of stock are actually in store or they bring out the wrong order. Today I ordered just to give another try and this was the ABSOLUTE WORSE! I called no one answered so I look to ensure my pick up time and saw 7 items out of stock. Because of the past issues I decided to check. All 7 items were in stock! Asked for a manager and all he could offer was an apology and said that it was a lot of items missed. Very frustrating to offer a service and make it inconvenient for the customer.

Good Afternoon:

I have been a loyal Stop and Shop customer since the store was up the street, 25 - 30 years ago. I use to LOVE shopping there, but this store is going to heck!

You have a manager there, I believe his name is Roger? I have no idea how he got hired for this position, but he CAN NOT HANDLE IT! I was in the store 2 days in a row, Friday and today and there have been only 1 REGISTER OPEN! This is nuts! Friday afternoons people want to get in and out and start their weekends. Yesterday I was there around 3 - the line for one cashier had 8 people in it, he stood there and looked and did NOTHING! This is not acceptable customer service. He is hardly ever on the floor and if he is, he will not say hi or acknowledge a customer. That is lousy.

Your staff is great, I know many of them by name, Matthew in the florist is amazing, Juan the meat manager, Mike who works in Dairy, the two younger women in the bakery. I could go on and on , but I won't.

Yesterday I was so frustrated I left my cart and went across the street to Shoprite. My logic was if Roger doesn't care that I have to stand in line with 7 people in front of me, then he can put these groceries back! I may to to stop

Was shopping at the store. The aisle for Red Bull was empty. There was a sign that said ask customer service. I did just that and they said it was sold out. Manager came and said it’s a high theft item so we don’t put a lot on the shelf. I asked him what about the paying customers. He didn’t have an answer. His name was Mehmet. This has to be solved or I will take my business else where. This is also the 4 time they didn’t have it on shelf and asked 4 times about the issue

You've cut back on the amount of paper used in your weekly flyer by shrinking the pictures and product descriptions, but you're not at all hesitant to waste a lot of paper on useless information on your mile long receipts! Please bring back the old flyer format. Apparently, this complaint is too short to attract any attention, so let me amend it to get your attention. The information in the flyer has been reduced to the point where it is much too small for us older shoppers to easily read. Instead of making it more difficult for us to read and therefore plan our shopping trip so that the experience is more enjoyable, why don't you reduce the amount of paper you use in your receipts. Aside from listing the items purchased, their prices and my GO points, the rest of the verbiage on there is superfluous. Get rid of all that extra crappola on the receipt, unless you're in competition with CVS to see who can print out the longest receipt with the fewest items purchased.

I live 1/4 mile from Stop and Shop at 65 Route 6A in Sandwich MA. The lack of iinternet access at the store has caused me to switch to shopping at Market Basket. I am willing to pay the price premium at Stop and Shop but I shop using Alexa Shopping List but without internet my shopping list is inaccessible.

I have told store personnel but found no interest in helping me.

I would appreciate it if you would let me know when this un competitive situation is resolved.

Keith Baumann

I understand the need for paper bags but do not approve of the way Stop and Shop is charging for the bags. Many of your competitors have switched to paper bags but do not charge for them. Market Basket which is a much better store in my opinion with much lower prices does not charge for their paper bags. CVS does not charge either. I feel this is just another way for Stop and Shop to make more money. Enough is enough! Time for people to look elsewhere for their shopping. Aldi is another low priced competitor.

I am angry at the fact that there is never nobody at the florist department and no one at the store are willing to help. Today I exepience a older lady trying to get help for birthday cards. And no one help her just told her the person at the florist department would be in at 12. This is one of the worst stop and shop. And during the day the would be huge lines and only 2 registers open. And the employees just wondering around.

Several months ago I brought my mother shopping, she has celiac disease and has been strictly gluten free for 45 years. She purchased Vans Frozen Waffles in the gluten free section, clearly marked gluten free. The next several weeks she had been extremely sick. The next shopping trip while she was getting the waffles in the gluten free section, I noticed that the entire section had all products that contained wheat. I immediately notified the frozen foods manager, to have this taken care of. When I returned to my mothers home that day, I did find the box of waffles she had previously purchased in her freezer, they were not gluten free, thus the reason for her extreme illness the previous weeks. On our next trip the section was still labeled incorrectly. I reported it to the front desk, fast forward two months later and still not corrected. Another family member was shopping with my mother and noticed the wrong products in the gluten free section, she spoke with the Store Manager on Saturday May 6, brought her to the freezer section to show her and explain the seriousness of this situation. Still nothing has been done, I was at the store today and took pictures. This is an extremely serious situation, and can land people in the hospital or worse. I am so disappointed with the lack of concern and just plain carelessness.

I went to my local stop and shop today and had to carry my purchases without the convienence of a bag to carry them with. I have been a loyal customer for over 40 years. And I do understand that expenses need to be cut at times. However with the cost of food rising at unprecented rates the last 3 years, how do you justify a nominal charge for a disposable item? If the.10 per bag will make an impact on your business staying afloat, then just declare bankruptcy and go out of business. But I will not pay. And I will not purchase from you again as long as you continue this policy. Better if you just go away than insult your loyal customers like this. I am insulted.