Stop & Shop’s earns a 1.1-star rating from 384 reviews, showing that the majority of grocery shoppers are dissatisfied with shopping experience.
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Bottle returns
For five years I have been buying stop and shop natures promise six pack of soda and they have been taking my nickel for each bottle but their bottle return machine is not programmed to accept them. I have requested it be fixed for five years now and nothing has been done. They refuse to take back the store brand bottles but they take my nickels and tell me...
Read full review of Stop & ShopYour staff
The folks that work in your 702 Hicksville Road Massapequa Stop and Shop are probably the rudest group of folks on the planet. When you place help wanted ads for this store does it state that it's mandatory for them to be rude, brain dead and inconsiderate? I stopped shopping there years ago but in a pinch and when I am really lazy to drive to a good...
Read full review of Stop & ShopEmployee
Stop an shop at 460 blue hill ave there is an lady that cleans bathrooms there around 11 am every single visit this lady is beyond rude. I made a complaint about her months ago to an manager an I see this lady is still doing the same she's been rude about 4 times now I only made one complaint this is now the second I don't know lady name she wasn't or the...
Read full review of Stop & ShopCustomer service
I was harassed at your whitman massachusetts store by a women who identified her name as sheila she kept following me around strode from. 1035 on harassing me to hurry. She made me cry and when I told her I had a disability. She laughed at me. I have it recorded. How can someone be so mean. I forgot hot chocolate and asked her to get it for me. She ignored me. As I was approaching the line she said you better get in line now we are closed this was 1050. There were other people still shopping. I am sitting in my vehicle so distraught. Not right she s should not have a job and treat people badly and get away with it. The other workers are so nice. You don't need someone like that. Mimic my disability. That's teri me. I could sue her
Coupon policy
The cashiers are very rude and nasty and the managers/supervisors are even worse. Not only do they not honor their coupon policies like other locations in the bronx, the managers clearly do not even know it! It's very frustrating and annoying because the company put a coupon policy in place so that the customers can use it. So why is it up to these manager...
Read full review of Stop & Shop and 1 commentAn assistant manager named Shawn Killaleese
Hello I want to start off by saying I am a very loyal customer of store number 0018 freeport street stop and shop, on Wednesday 9/3/2020 I was shopping with my children at this store, and I happened to look over and hear one of your store assistant managers by the name of shawn not really sure how to spell his last name but... Killaleese talking with someone else about snorting coke, and still snorting coke, also I want to mention my children had to hear this disgusting talk. So he goes on to talk about how he got locked up in Mexico he was using a lot of nasty profanity that me and my children had to overhear, I don't want you guys to loose me as a very loyal customer that I have been for over ten years now due to this it was very very unprofessional for anyone let alone the assistant store manager to be talking this way in the work place, I want to shop not hear this very unpleasant talk me and my children had to endure please look into this situation it would be greatly appreciated thanks.
Management / employees
I have been shopping at this store for years and I've been shopping there through out the pandemic as well. For medical reasons I am not able to wear a mask and have been advised to social distance, which is what I do while I'm in Stop & Shop. I abide by the arrows on the floor and I do shop later in the evening when it's less busy. Tonight when I ran in to...
Read full review of Stop & Shop8oz. 24 pkg. count acadia water
Why have they stopped using the cardboard tray to hold the bottles.
Now they are shrink wrapped the bottles fall out . I have had them fall out in the street, in my car, in my driveway and numerous other spots. It is much more difficult way to carry the water. Please go back to the cardboard tray.
Please acknowledge my complaint. Thank you
Dorothy Megill
Bahama bo's ocean breeze hand sanitizer
Purchased 2 bottles of Bahama Bo's Ocean Breeze Hand Sanitizer at $5.99 per bottle. Both were unusable. The smell was repellant and the liquid was sticky. I could not return due to covid-19 policy. Buyers? product checkers? I have trusted Stop and Shop to sell top quality products. Not anymore. Jean Brown 25 Dering Rd. Sound Beach, NY 11789
Read full review of Stop & ShopService
Good day I went to stop&shop store#2593 on august 15, 2020 aauth# 492174 got the circular inside and went shopping. On the circular it had snapple but buy 12 pack and get one free. When I went to cashier he scanned one I told him I have another but is free. He looked at register and said no, his name cashier ousman. He called another person and she said no...
Read full review of Stop & ShopFilthy store
You walk into the vestibule of stop & shop in dumont and there is a horrendous odor. The store is so run down filthy. Freezers arenot working properly. It's just disgusting. Floors cracked and broken.
Just very run down. Seems like nothing gets done there. Used to be a beautiful store.
Store’s security guard... One in particular.
My day off, running errands, I enter store #2586 @625 atlantic ave in brooklyn, ny. Approximately 1:45 pm wed 8/12/20 with 2 small-med shopping bags on my wrist. Male security guard who appears to be of indian descent standing near produce, I already get "the look" because I have shopping bags that can potentially be used to maybe shoplift. I hate that...
Read full review of Stop & ShopEmployees & customers aren’t required to wear proper face coverings in wallingford, ct store
We have been a weekly customer, but maybe not for long if management doesn't step in and enforce the mask requirement in ct. This particular location is getting increasingly non-compliant and lenient on staff and customers. One deli employee wears only a flimsy, bent "shield" that does little to nothing to protect the food she handles as she chats away...
Read full review of Stop & ShopI'm complaining about an employee at stop & shop
I live in new haven ct and ive been shopping at stop & shop for over 10 years and I had a job but Coronavirus took my job and to provide for the family I cash in my plastic bottles in stop &shop at Whalley Avenue in New Haven Connecticut and today a lady that works there name Nilda disrespected me. Me and some people that were there were talking about how...
Read full review of Stop & ShopAntiseptic wipes not available to customers upon entrance to stop and Shop.
On Friday 5/29/ 2020 I entered the Stop and Shop on Montauk Hwy in West Babylon, NY to buy groceries. .. The antiseptic wipe container was empty. I had no way to wipe down my cart or hands. ... hence, I left the store to go to a different store to shop. .. The manager at Stop and Shop said there are no more wipes available and hasn't had them for weeks. The...
Read full review of Stop & ShopTwinings organic herbal tea transaction denied using food stamp card
Good Day, I am a regular at Stop & Shop store 2587 and I was denied the legal right to purchase Twinnings Herbal tea using my Food Stamp card I was told the item was taxable therefore I must pay cash and also that I cannot use my food stamp card to purchase teas it is very sickening how they treat people in that store I would like for this matter to be addressed immediately
Read full review of Stop & ShopCashier Patricia very rude
Can through her line to do separate order with my roommate and she had an attitude. She was very rude and nasty with her comments. I felt like she didn't want to be there with the way she treated us. We needed to do separate orders because we are separate families living in the house. I have never felt so disrespected doing my shopping at stop and shop. We...
Read full review of Stop & ShopPricing
First I am happy that your employees are working and that they are being paid incentive. Short supply does not mean to neglect your job though . For 2o years I have shopped at the same store without issue. This time however I was treated extremely rude . It took over 2 hours to shop because many many items are not in the spot. I'm not talking a few moves by customers I'm talking 6 rows of wrong shrimp. Which I was charged 25.09 and I know u can't refund. So I'm stuck out 25.00 . But the carrots for 1.98 had 3 rows of carrots for 6.38 the same for broccoli and Brussels sprouts. All through the store rows and rows of wrongly placed items ( again not 1 or two put back this is not much to a person who does not have vision problems but I am legally blind and cannot read the prices. Do a fifteen min trip took 2 hours and I was overcharged 25.00 for items they can not return or price adjust? And to be treated rudely . I will never shop at this store again and I will make sure I report that they are not disable friendly. I do feel bad for the people who usually work the front counter. They were not there. No excuse.
Gas station attendant being inappropriate.
I was at the Bristol Stop & Stop Gas station on Rte 6 today around 1:30pm. I needed assistance at the pump with an issue concerning my card not working correctly and the man that was working came out to assist me after he looked up from his handheld video device and noticed I was there. I was trying to maintain social distancing due to this pandemic we're all in and he just kept getting into my comfort zone no matter how many times I moved away. He was also not wearing a mask or gloves which was also a concern because he was in my space and touching my cards. He was very inappropriate and made me feel VERY uncomfortable. I've never had a problem at this gas location before but I feel that if he's working again while I'm there and I need assistance, I'll just go somewhere else.
pharmacy personnel
The South Orange NJ store has a very rude, disgruntled pharmacist working there. Everyone is entitled to a bad day once in a great while however, she is never ever customer friendly. I hate going there to pick up scripts for family members. I do not use your pharmacy for those reasons. She is crasp, looks evil all the time, speaks rudely and is never customer friendly. She was there April 30, 2020 at approximately 4;40 p.m. I hope to never have to encounter her again. She is bad for your business!
Stop & Shop Reviews 0
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Overview of Stop & Shop complaint handling
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Stop & Shop Contacts
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Stop & Shop phone numbers+1 (800) 767-7772+1 (800) 767-7772Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 8 8 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 21 21 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
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Stop & Shop emailsconsumer_relations@stopandshop.com100%Confidence score: 100%Support
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Stop & Shop address1385 Hancock St., Quincy, Massachusetts, 02169, United States
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Stop & Shop social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024 - View all Stop & Shop contacts
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