Stop & Shop reviews and complaints 1
View all 380 complaintsStop & Shop - Disrespectful and racist customer service
I just left your store located at 200 East Main Street, Stratford, CT 06614 where I was treated with racist degrading disrespect by Donna at the Seafood section. I needed some Porgies and some wild caught Salmon. I started my order with three Porgies and asked for the smallest ones and immediately Donna insulted my intelligence by saying they are all the same size in a condescending tone while and lo ok king at me with disgust. I ignored the insult but then Donna packaged the fish and placed my order at the end if the counter that is designated for disabled customers, while I was standing close to the beginning of the counter behind the splash board. She then rudely asked if I needed anything else while she was walking away from me. I asked her where is my order and she pointed to the disabled area. I asked why was it placed there and she insulted me again by saying that is where all orders are being placed since COVID. This racist woman saw me as a slave that does not deserve the same courtesy as other shoppers whose orders are given to them "face-to-face" infront of them at the counter where they stand. She placed my order in a corner as if I am beneath her.
I spoke to David the store manager whi said that he will talk with her but I told him the matter MUST be documented as an incident report because I will be following up with any store manager on shift.
If this lady is not fired I am requesting that she be sent on an 8 hour or equivalent compulsory diversity training plus a customer service course and afterwards write me an apology for her racist disrespectful attitude towards me. I can collect the letter at the store upon completion.
Failure to comply with th it s request will leave me no other alternative but to seek the assistance of the Connecticut's Hunan Right Office (CHRO)
My telephone number is [protected].
Desired outcome: This lady is not fired or She be sent on an 8 hour or equivalent compulsory diversity training plus a customer service course and a written apology for her racist disrespectful attitude towards me. I can collect the letter.
Confidential Information Hidden: This section contains confidential information visible to verified Stop & Shop representatives only. If you are affiliated with Stop & Shop, please claim your business to access these details.
Latest Stop & Shop Reviews
Weekly ad saying leaving out Hanukkah Inaccurate email address for customer service Management online orders Nature’s promise baby wipesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!