Fred Meyer’s earns a 4.3-star rating from 941 reviews, showing that the majority of shoppers are very satisfied with purchases.
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Poor customer service
To any future present or thinking about buyers, Customer service at this particular Covington Fred Meyer Jewelers is the worst I have ever seen. Being a first time customer at Fred Meyer Jewelers, I was very excited when my husband bought me a mother daughter ring for mothers day. I felt so excited and happy. We ordered the ring it came in and it wa...
Read full review of Fred MeyerAwful experience
I was at Fred Meyers, trying to get Formula for my son, I had Wic Coupons, and had no money on me. They didn't have the brand I needed on the shelf, So I asked a woman is she could ask someone in the back if it was in stock, She called someone who said "This isn't my department call grociery" So she did, and they said it wasn't THEIR department either, She called the other woman back, and finally told me " No one knows where to look for it in the back, I'm sorry, can you just pay for one can of another brand now?" WTF!? I needed food for my SON and no one was willing to go look or find someone who knew where it MIGHT BE! I had to go buy a cheaper brand elsewhere, and call every store in my area to find some in stocks.. Haggens had it in stock, and even held the cans up front for me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Returns
I have put in a couple complaints and recieved nothing in response I purchase a air mattress it wasnt a coleman but your other brand they took my box and reciept I ended taken new mattress out of store in a plastic bag. Its been traded after the 5th of may and before the 25th of may I think that a little soon forit too not hold air they even took the repair kit. So hear iam am no bed. Ive ask if I could trade across for a coleman no response id even pay the differance even though I feel it should be a straight change across since ive heard nothing from no managment I work out of town this weds is my day off I will be at your store to return the item I hope I hear from managment before that. I guess I want there will be no problem in my return no reciect even with no box. I would hope I would be able to trade across for the same size med but a coleman. You
Would make a customer very happy thank you faye miller hope to hear from you soon. This has benn my 3rd attempt to contact you hope this works
The complaint has been investigated and resolved to the customer’s satisfaction.
Horrible customer treatment!
Thank you for taking the time to read this. First, I would like to point out that Fred Meyer Jewelry is GREAT, their warranties are wonderful and aside from ONE manager, their customer service has always been excellent.
If you live in the Portland area and would like to receive outstanding customer service, I would suggest you to go 6495 SE TV Highway Hillsboro, OR and speak to Dan, or to their location in Cornelius and speak to Craig. They will treat you great and be very helpful in selling their fine jewelry.
My complaint is about "the manager" at the Cornelius store. His name is John and he treated me with a total lack of respect and has NO customer service skills at all.
I was making a return, and his back was to me, since he had been acting as if I was thoroughly putting him out of his way since I had entered the store, I was apologizing to him for causing him additional work. He turned to me, held his name tag out and said, "My name is John, I am the manager here." at which point I thought I had called him Don or something and asked what I called him. He replied, "Hon...and my name is not Hon, it's John." I don't think "Hon" would normally be considered an insult; especially when its from a customer of yours who is sincerely apologizing for having you do your job and I was aplogogetic because he acted as though I had asked him to explain the gravitational pull in a 10,000 word essay.
He continued to treat me with a total lack of respect while I returned the two items, that I had purchased the day before, he had me go home and get an item that he didn't need, "for a paper trail", it was not paper, it was a piece of jewelry that I assume he wanted to see.
I wrote up a complaint to the general store manager, who is not technically over the jewelry department. Mr. Wong was kind enough to call me back however and apologize profusely for the lack of customer service I had received. I then wrote a letter to, and left 2 messages for, the Regional Manager, her name is Sue Muccigrosso, and I realize it's a busy time of year for them, but I have yet to receive a response from her.
These returns were made on 12/5 so I feel I have given ample time to receive a response from someone in their company who has authority over him. You can only put 750 words on this complaint, so I can't truly express the arrogance, ignorance and general bad attitude that John had, but I left that store VERY upset and frustrated.
He also repeatedly told me "I am doing you a favor." Making a return on a defective item is NOT a favor. It's an expectation and part of their warranty.
Since I have been doing business at that store for years, I have only had good experiences and would refer people there. Now, I would suggest to deal with Craig if you go there, or drive out of your way and to to the other store. Our next purchase was done on line, because they do have wonderful high quality jewelry. Yesterday we finished our holiday shopping at the store on TV Highway, just to avoid John.
I have worked in customer service most of my life and I have personally never been treated so rudely by a manager, or any employee for that matter, at ANY establishment. You will receive better treatment at a Dollar Tree store.
He even had the audacity to ask me why I wasn't returning the merchandise to the same store I purchased it. That isn't his concern; however, the reason is I purchased it while I was out shopping and wasn't going to drive 18 miles back to that store when I have one 3 miles from my home.
But why would he ask a customer that? Especially a repeat customer, which he could clearly see by looking up our names, the numerous items we've purchased were all there. Even if I were buying a $30- charm, (which I wasn't...we were dealing with 2 items that totalled over $1,000-) he should treat people with the respect they deserve, simple human courtesy. He did not, he was extremely rude from the begining of our transaction until the very end when I asked him to hand me the bracelet I had just purchased, so I could wear it out of the store, and he insisted on putting it into a box and wrapping it up. That and him acting as if I were a child and holding his name tag out towards me were just too insulting to ignore.
What happened to the customer being right and especially when it's a consistent pleasant customer? I have gotten Thank You notes from their employees for always being so respectful, patient and understanding when a time delay does occur with special orders, as it sometimes will, and it's out of their control.
The "manager John" at the Cornelius store is one of the rudest, most disrespectful and arrogant people I have ever dealt with when making any transaction at all. He showed no respect to me, or others around him. To make matters worse, he did all of this in the presence of my 12 year old son.
Since it's been over 10 days and the only person I have heard from was the wonderful general manager of the store, Mr. Wong, I decided to put a complaint on here to warn others of the lack of respect they can expect to receive if they deal with JOHN at that store. Craig at that store, will be helpful, courteous, personable and go out of his way to ensure you get what you are looking for.
As will Dan Garcia at the store on TV Highway. I would just suggest unless you like to be treated horribly, not to deal with John under any circumstances.
Again, thank you for taking the time to read this and please pass it on to spare others the absolute frustration, embarrassment and utter waste of time I endured.
Sincerely,
Chris and Shannon Reichow
The complaint has been investigated and resolved to the customer’s satisfaction.
Blake was in the woman's restroom under the stalls after Blake left the men's customer restroom. We reported it to Customer Service. Blake said he/she was gay and couldn't control he/she sexual urges.
Blake started bothering us in May 2022. It sexually assaulted in the women's restroom. It said it thought it had the right to be gay. My family has shopped at Fred Meyer over ten years. It must have started working there in May because prior to that the store was respectful.
as i have been a loyal customer sincem fred was alive i feel kroger shouldpay for this as i am william c mauck95 and onss and no pension william c mauck 9603 ne 3rd st va fncouver wa 98664 phone [protected] it was from fred meyer store mill plain vancouver wa
Is the store turning over the information over to the government.
our shopping options are limited as we live in a very rural area. My check for Christmas shopping was declined even though my bank account exceeds $13, 000.00
I have been waiting for two weeks, already complained once via messenger, for this issue regarding the app not letting you delete your cart. Every time you try to or individually delete items it puts everything right back in. I can't do any pickup or delivery orders which works best for my busy family until this is resolved.
Please get this FIXED!
Cashier name. Olga
She's berry bad service and rude
She never help to costumer
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Your line of apparel is cheap. The Erika line of clothing was all cotton and very flattering to older seniors. You don't seem to cater to the people of the Northwest who appreciate natural fibers like cotton. Why not sell Made in America instead of cheap foreign clothing. So disappointed in you corporate choice.
My wife and myself took a ring to have some work on it and the manager of the jewelry was a real jerk and really didn't k now what he was doing. Poor customer service.
I took in my watch today and ther service was good but they broke the spring trying to get the case back on after putting in a new battery so I took it to Clarks and said they shouldn't of worked on it and he said he might have to order a price to mix it and I'm not going to pay for it FRED MEYERS IS..
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Fred Meyer phone numbers+1 (800) 576-4377+1 (800) 576-4377Click up if you have successfully reached Fred Meyer by calling +1 (800) 576-4377 phone number 0 0 users reported that they have successfully reached Fred Meyer by calling +1 (800) 576-4377 phone number Click down if you have unsuccessfully reached Fred Meyer by calling +1 (800) 576-4377 phone number 0 0 users reported that they have UNsuccessfully reached Fred Meyer by calling +1 (800) 576-4377 phone numberCustomer Service+1 (855) 489-2502+1 (855) 489-2502Click up if you have successfully reached Fred Meyer by calling +1 (855) 489-2502 phone number 0 0 users reported that they have successfully reached Fred Meyer by calling +1 (855) 489-2502 phone number Click down if you have unsuccessfully reached Fred Meyer by calling +1 (855) 489-2502 phone number 0 0 users reported that they have UNsuccessfully reached Fred Meyer by calling +1 (855) 489-2502 phone numberMy Prescriptions+1 (800) 576-4377+1 (800) 576-4377Click up if you have successfully reached Fred Meyer by calling +1 (800) 576-4377 phone number 0 0 users reported that they have successfully reached Fred Meyer by calling +1 (800) 576-4377 phone number Click down if you have unsuccessfully reached Fred Meyer by calling +1 (800) 576-4377 phone number 0 0 users reported that they have UNsuccessfully reached Fred Meyer by calling +1 (800) 576-4377 phone numberGift Cards+1 (866) 520-0356+1 (866) 520-0356Click up if you have successfully reached Fred Meyer by calling +1 (866) 520-0356 phone number 0 0 users reported that they have successfully reached Fred Meyer by calling +1 (866) 520-0356 phone number Click down if you have unsuccessfully reached Fred Meyer by calling +1 (866) 520-0356 phone number 0 0 users reported that they have UNsuccessfully reached Fred Meyer by calling +1 (866) 520-0356 phone numberFloral+1 (866) 594-3644+1 (866) 594-3644Click up if you have successfully reached Fred Meyer by calling +1 (866) 594-3644 phone number 0 0 users reported that they have successfully reached Fred Meyer by calling +1 (866) 594-3644 phone number Click down if you have unsuccessfully reached Fred Meyer by calling +1 (866) 594-3644 phone number 0 0 users reported that they have UNsuccessfully reached Fred Meyer by calling +1 (866) 594-3644 phone numberi-wireless+1 (866) 265-8419+1 (866) 265-8419Click up if you have successfully reached Fred Meyer by calling +1 (866) 265-8419 phone number 0 0 users reported that they have successfully reached Fred Meyer by calling +1 (866) 265-8419 phone number Click down if you have unsuccessfully reached Fred Meyer by calling +1 (866) 265-8419 phone number 0 0 users reported that they have UNsuccessfully reached Fred Meyer by calling +1 (866) 265-8419 phone numberPrepaid Debit Cards+1 (877) 300-7797+1 (877) 300-7797Click up if you have successfully reached Fred Meyer by calling +1 (877) 300-7797 phone number 0 0 users reported that they have successfully reached Fred Meyer by calling +1 (877) 300-7797 phone number Click down if you have unsuccessfully reached Fred Meyer by calling +1 (877) 300-7797 phone number 0 0 users reported that they have UNsuccessfully reached Fred Meyer by calling +1 (877) 300-7797 phone numberRewards Debit Cards+1 (800) 928-2274+1 (800) 928-2274Click up if you have successfully reached Fred Meyer by calling +1 (800) 928-2274 phone number 0 0 users reported that they have successfully reached Fred Meyer by calling +1 (800) 928-2274 phone number Click down if you have unsuccessfully reached Fred Meyer by calling +1 (800) 928-2274 phone number 0 0 users reported that they have UNsuccessfully reached Fred Meyer by calling +1 (800) 928-2274 phone numberCoinstar
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Fred Meyer emailscustomercare@fredmeyer.com100%Confidence score: 100%Supportfmsocial@fredmeyer.com100%Confidence score: 100%
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Fred Meyer address1014 Vine St., Cincinnati, Oregon, 45202, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024
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I was in the kroger fuel center in vicksburg ms. And the white lady was working very hard as she is everytime I go there. How come they don't make the others do what she has to do.they r being unfair to her.she does all the work and everyone gets the credit for what she does.I know that she is the only one doing the work.because everytime I go there everyone else is just sitting in the chair.I wish someone would give her the credit and a raise that she deserves without the lazy ones benefiting from all her work.anyone would love to have her as an employee.especially me.